Performance Evaluation of Service Quality in Higher Education Institutions Using Modified Servqual Approach with Grey Analytic Hierarchy Process (Gahp) and Multilevel Grey Evaluation

2014 ◽  
Vol 6 (11) ◽  
pp. 271-293 ◽  
Author(s):  
M. Zareinejad
Keyword(s):  
Higher Education ◽  
Performance Evaluation ◽  
Service Quality ◽  
Analytic Hierarchy Process ◽  
Higher Education Institutions ◽  
Analytic Hierarchy ◽  
Quality In Higher Education ◽  
Hierarchy Process

scholarly journals Service quality in higher education: Study of Turkish students in Malaysian universities

2014 ◽  
Vol 1 (3) ◽  
pp. 1-9 ◽  
Author(s):  
Amran Md Rasli ◽  
Mansoor Ahmed Bhatti ◽  
Nadhirah Norhalim ◽  
Tan Owee Kowang
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Higher Education Institutions ◽  
Quality Measurement ◽  
Gap Model ◽  
Perceived Service Quality ◽  
Education Study ◽  
Stratified Sample ◽  
The Difference ◽  
Quality In Higher Education

The Article attempts to analyze service quality in higher education institutions of Malaysia. The study used the Gap Model presented by Parasuraman et al. (1985, 1988) to identify the difference between expected quality and perceived quality in higher education institutions of Malaysia. The study focused to identify gaps of Turkish students in Malaysian universities Five basic dimensions of service quality measured through SERVQUAL (Instrument for service quality measurement). These dimensions are tangibles, reliability, responsiveness, assurance, and empathy. A stratified sample of 41 Turkish students has been selected from top five public universities in Malaysia. Results showed a negative service quality gap in higher education institutions of Malaysia from Turkish students’ perception which indicated perceived service quality is below than expectations of Turkish students in Malaysian universities.

scholarly journals TEACHING PERFORMANCE EVALUATION FRAMEWORK: AN ANALYTIC HIERARCHY PROCESS APPROACH

2017 ◽  
Vol 1 (1) ◽  
pp. 1-6 ◽  
Author(s):  
Azizul Azhar Ramli ◽  
Shahreen Kasim ◽  
Mohd. Farhan Md. Fuzzee ◽  
Hairulnizam Mahdin
Keyword(s):  
Performance Evaluation ◽  
Analytic Hierarchy Process ◽  
Process Approach ◽  
Evaluation Framework ◽  
Teaching Performance ◽  
Analytic Hierarchy ◽  
Hierarchy Process
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