USING KPI FOR INCENTIVIZATION

2020 ◽  
Vol 7 (2) ◽  
Author(s):  
Sai On Cheung ◽  
Nan Cao ◽  
Wing Sum Alfred Ma
Keyword(s):  
Hong Kong ◽  
Performance Index ◽  
Questionnaire Survey ◽  
Construction Projects ◽  
Team Members ◽  
Public Projects ◽  
Key Performance Index

Construction projects are getting bigger and more complex. The services of multi-disciplinary teams of professionals are needed. To complete the projects on time, within budget and of required standards, concerted efforts of all team members are paramount. In Hong Kong, the HKSAR government has been promoting the use of the New Engineering Contract (NEC) for use in public projects on the belief that NEC can foster cooperation among the team members. Furthermore, incentives have been used to galvanize team effort in order to meet the project goals. This study posits to study the use of incentives under the NEC, in particular, how the Key Performance Index (KPI) can be used to monitor the attainment of the goals set under the incentive arrangement. Accordingly, Option X20 of the NEC was selected as the focus of this study. A questionnaire survey was used to collect views of practitioners as to what kinds of KPIs are suitable the operation of Option X20. The results of the survey indicated that cost-and time-related; objective and quantitative KPIs should be used as these are indicative of the achievement of collaboration. It is concluded that when suitable KPIs are selected with realistic and attainable targets, incentivizing effects can be materialized.

Development of a partnering performance index (PPI) for construction projects in Hong Kong: a Delphi study

2007 ◽  
Vol 25 (12) ◽  
pp. 1219-1237 ◽  
Author(s):  
John F. Y. Yeung ◽  
Albert P. C. Chan ◽  
Daniel W. M. Chan ◽  
Leong Kwan Li
Keyword(s):  
Hong Kong ◽  
Performance Index ◽  
Delphi Study ◽  
Construction Projects

Modeling relational transaction and relationship quality among team members in public projects in Hong Kong

2013 ◽  
Vol 36 ◽  
pp. 16-24 ◽  
Author(s):  
Florence Y.Y. Ling ◽  
Yan Ning ◽  
Yongjian Ke ◽  
Mohan M. Kumaraswamy
Keyword(s):  
Hong Kong ◽  
Relationship Quality ◽  
Team Members ◽  
Public Projects

scholarly journals Collaborative Behavior in Relational Contracting Projects in Hong Kong—A Contractor’s Perspective

2021 ◽  
Vol 13 (10) ◽  
pp. 5375
Author(s):  
Shoeb Ahmed Memon ◽  
Steve Rowlinson ◽  
Riza Yosia Sunindijo ◽  
Hafiz Zahoor
Keyword(s):  
Sustainable Development ◽  
Hong Kong ◽  
Structural Equation ◽  
Construction Projects ◽  
Project Team ◽  
Equation Modeling ◽  
Successful Implementation ◽  
Relational Contracting ◽  
Team Members ◽  
Collaborative Behavior

The construction industry in Hong Kong has adopted relational contracting (RC) as a way forward to address frequent conflicts in construction projects and to promote sustainable development. Despite this effort, adversarial behavior of project team members is still prevalent, stemming from conflicting agendas, which hinders the successful implementation of RC. There is a need to improve collaborative attitudes and behavior among project team members in RC projects, but there is still a lack of understanding of factors that can promote this inter-organizational collaboration. Therefore, using the theory of planned behavior, this research investigates factors that form relational attitudes, collaborative intentions, and collaborative behavior, and their relationships in RC projects in Hong Kong. Quantitative data were collected from experienced practitioners in RC projects and were analyzed using structural equation modeling (SEM). The results reveal that senior management commitment and relational norms are needed to nurture relational attitudes, which in turn influence the development of collaborative intentions. These intentions can eventually promote collaborative behavior, which is expressed by teamwork, affective trust, and extra-role behavior (striving beyond roles to maintain collaboration). The findings advance knowledge and contribute to practice by providing a structured process to nurture collaboration in RC projects for sustainable development.

Developing a new key performance index for measuring service quality

2010 ◽  
Vol 110 (6) ◽  
pp. 823-840 ◽  
Author(s):  
Jeh‐Nan Pan ◽  
Tzu‐Chun Kuo ◽  
Abraham Bretholt
Keyword(s):  
Service Quality ◽  
Performance Index ◽  
Key Performance Index

Turnaround times and modes of reporting critical results in Asian laboratories

2021 ◽  
pp. 000456322198936
Author(s):  
Tony Badrick ◽  
Mohamed Saleem ◽  
Wesley Wong
Keyword(s):  
Quality Improvement ◽  
Performance Index ◽  
Clinical Chemistry ◽  
Reporting Quality ◽  
Turnaround Time ◽  
Timely Manner ◽  
Phone Calls ◽  
Key Performance Index ◽  
Critical Results

Background Reporting critical results in a timely manner is a crucial role of clinical laboratories. Traditionally, these results were reported using the phone or fax system. However, there are now other modes of communication for this reporting. Quality improvement in any organization is driven by detection of errors and benchmarking against peers. In the case of critical result reporting, there are few current widely used Benchmarking schemes. Methods The Roche Clinical Chemistry Benchmarking Survey in 2019 added questions about critical result reporting including the mode of communication and turnaround time key performance index. This survey includes over 1100 laboratories from 20 countries. Results The survey revealed a range of communication strategies with phone calls still the commonest followed by email. The key performance index for most laboratories was less than 10 min. Conclusion Benchmarking can provide key information for quality improvement activities, particularly pre- and postanalytical.

scholarly journals Strategies for Effective Waste Reduction and Management of Building Construction Projects in Highly Urbanized Cities—A Case Study of Hong Kong

Buildings ◽  
2021 ◽  
Vol 11 (5) ◽  
pp. 214
Author(s):  
Ann T. W. Yu ◽  
Irene Wong ◽  
Zezhou Wu ◽  
Chi-Sun Poon
Keyword(s):  
Hong Kong ◽  
Waste Management ◽  
Construction Projects ◽  
Management Practices ◽  
Green Building ◽  
Waste Reduction ◽  
Government Support ◽  
Design Stage ◽  
Construction Waste ◽  
Waste Management Practices

Hong Kong is a densely populated city with high-rise developments, and as in other metropolitan cities, the amount of waste generated from construction projects in the city is increasing annually. The capacity of existing landfills is expected to be saturated by the 2020s. Construction waste management has been implemented for years but the performance is still not satisfactory. The aim of this research paper is to explore and formulate strategies and measures for effective construction waste management and reduction in highly urbanized cities such as Hong Kong. A desktop study on construction waste management practices was carried out for a preliminary understanding of the current situation in Hong Kong. Semistructured interviews and focus group meetings were further conducted to shed light on how to improve construction waste reduction and management in Hong Kong. The main contributions of this research study are the potential short-term, medium-term, and long-term strategies, which are related to the design stage, tender stage, construction stage, and government support. The five major strategies recommended are financial benefits to stakeholders, public policies in facilitating waste sorting, government supports for the green building industry, development of a mature recycling market, and education and research in construction waste minimization and management.

scholarly journals EVALUATION OF CRITICAL SUCCESS FACTORS FOR CONSTRUCTION PROJECTS – AN EMPIRICAL STUDY IN LITHUANIA

2013 ◽  
Vol 17 (1) ◽  
pp. 21-31 ◽  
Author(s):  
Neringa Gudienė ◽  
Audrius Banaitis ◽  
Nerija Banaitienė
Keyword(s):  
Project Management ◽  
Literature Review ◽  
Construction Projects ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Manager ◽  
Management Team ◽  
Team Members ◽  
Critical Success ◽  
Survey Results

This paper aims to identify a comprehensive list of critical success factors for construction projects in Lithuania. Based on the available literature review, this paper identified 71 success factors under 7 broad groups. Based on the survey results, ten factors including project manager competence, project management team members' competence, project manager coordinating skills, client clear and precise goals/objectives, project value, project management team members' relevant past experience, project manager organising skills, project manager effective and timely conflict resolution, client ability to make timely decision, and project manager experience were determined as the most important success factors for construction projects. These critical success factors are of great significance both to researchers and industry practitioners.

scholarly journals Risk Level Assessment in Construction Projects Using the Schedule Performance Index

2016 ◽  
Vol 2016 ◽  
pp. 1-8 ◽  
Author(s):  
Roberto Barbosa dos Santos ◽  
Antônio Edésio Jungles
Keyword(s):  
Performance Index ◽  
Risk Evaluation ◽  
Construction Projects ◽  
Construction Project ◽  
Risk Level ◽  
Limit Values ◽  
Strong Point ◽  
Efficient Management ◽  
Schedule Performance ◽  
Inferior Limit

Construction projects are risky in both physical implementation and management. The characteristics of the risk reinforce the necessity of efficient management to increase the chances of success without commitment to its goals. This study explores the correlation of delay and the schedule performance index (SPI) to evaluate the risk of a construction project completed with time overruns. The hypothesis that the SPI of projects with a delay is distinct from those projects without a delay is assumed. A database with 19 elements was used to test this hypothesis and to calculate limit values to the SPI. Therefore, the risk of delay will be small when the observed SPI is greater than the superior limit and large when the SPI is below the inferior limit. The simplicity involved in the calculation of these values showed an advantage in comparison with other methods of risk evaluation. Another strong point observed is that any company can determine the value of risk by considering its own history and support decisions like doing corrective actions.

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