scholarly journals Digitalisation in the hospitality industry: motivations, effects and role of Covid-19

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Filippo Vitolla ◽  
Domenico Morrone ◽  
Nicola Raimo ◽  
Annunziata Tarulli
Keyword(s):  
Hospitality Industry

A study of Importance of English Language Proficiency in Hospitality Industry and the Role of Hospitality Educators in Enhancing the Same Amongst The Students

2015 ◽  
Vol 1 (1) ◽  
Author(s):  
Arati Prabhu ◽  
Prachi Wani
Keyword(s):  
Language Proficiency ◽  
Hospitality Industry ◽  
English Language ◽  
English Language Proficiency ◽  
Primary Data ◽  
Hotel Management ◽  
Innovative Teaching ◽  
Teachers And Students ◽  
Teaching Learning

The study is undertaken to understand the importance of English language skills in the Indian hospitality industry, and the gaps therein. It studies the challenge as it exists in Pune city, and how AISSMS College of Hotel Management & Catering Technology has attempted to address the issue(s). The study aims at gathering primary information by means of questionnaires. It sheds light on the gap between existing and desired standards of English proficiency. It also highlights the attempts by the three important stakeholders in order to address the issue. Though, attempts are made from the industry, teachers and students, it is recognized that joint efforts need to be made to tackle the problem collectively and from all sides. It is an urgent calling for innovative teaching learning practices and encouraging sound develop initiatives and commitment. The primary data is across the cross section of Pune hoteliers, teachers and students of the college. The findings reflect the importance of English as the universal medium of communication, and its importance in rendering quality service and importantly.

scholarly journals Teaching Politeness Strategies

2018 ◽  
Vol 1 (1) ◽  
pp. 126-136
Author(s):  
Irina Petrovska
Keyword(s):  
Second Language ◽  
Cultural Differences ◽  
Hospitality Industry ◽  
Classroom Interaction ◽  
Cross Cultural ◽  
Teaching Resource ◽  
Cross Cultural Differences ◽  
Subject Specific ◽  
Politeness Strategies

This paper deals with the politeness strategies potential in subject specific fields and highlights the role of learning politeness strategies as a powerful cognitive tool fundamental to further enhancing the second language learner’s ability to cope with this specialized verbal characteristic in hospitality industry discourse. The paper explores the close interplay between social (extra-linguistic) and structural (linguistic) factors shaping the linguistic idiosyncrasies of English and Macedonian politeness strategies in hospitality industry discourse. It has been argued that the awareness of cross-cultural differences concerning politeness strategies may be exploited as a valuable teaching resource for classroom interaction.

Participation of the manager in the management of the company in the gastronomic market

2017 ◽  
Vol 18 (1) ◽  
pp. 101-118
Author(s):  
Agnieszka Górka-Chowaniec
Keyword(s):  
Hospitality Industry ◽  
Effective Management ◽  
Dynamic Changes ◽  
Catering Industry ◽  
Starting Point ◽  
Internal Structures ◽  
Significant Area ◽  
The Face ◽  
Hospitality Managers

The purpose of this paper is to present the role of modern managers in the process of effective management of the gastronomy business. The study is a theoretical and empirical one. The starting point in the author’s reflections is to present the meaning of the manager’s character in the light of the theoretical divergence that is perceived as the manager of the organization by selecting the appropriate directions, ways and objects of the company. The challenges faced by modern managers in the catering industry in the management process, in the face of dynamic changes both in the external environment and in the internal structures of modern entities, have also been underlined. With regard to the conducted own research, a significant area of consideration by the author in this article has become the scope of participation and set requirements for the hospitality managers in the hospitality industry in efficient and effective management. Conclusions from the study may contribute to further discussion on the role of management in creating a competitive advantage for companies.

The Role of the Hospitality Industry in the Lives of Individuals and Families

2013 ◽  
Author(s):  
Pamela R Cummings ◽  
Francis A Kwansa ◽  
Marvin B Sussman
Keyword(s):  
Hospitality Industry

A Room of One’s Own: Need for Uniqueness Counters Online WoM

2018 ◽  
Vol 60 (3) ◽  
pp. 216-232 ◽  
Author(s):  
Robin Chark ◽  
Lawrence Hoc Nang Fong ◽  
Candy Mei Fung Tang
Keyword(s):  
Hospitality Industry ◽  
Choice Behavior ◽  
Word Of Mouth ◽  
Online Reviews ◽  
Attitude Formation ◽  
Extant Literature ◽  
Need For Uniqueness ◽  
Room Of One's Own

We examine how consumers’ desire to be different reduces their reliance on others’ suggestions and thus increases their tendency to diverge from the average opinion. While the extant literature focuses on the role of need for uniqueness in attitude formation and choice behavior, not much has been done to test the effect of uniqueness seeking on reactions to persuasive, word of mouth (WoM) messages. In four studies, we find converging evidence for a uniqueness effect. Specifically, the uniqueness motivation interacts with the valence of the average opinion such that when uniqueness motivation is low, consumers follow others’ advice and thus their attitudes depend primarily on the valence of the average opinion; meanwhile, the uniqueness seekers rely less on the valence and are more likely to form less favorable attitudes after reading positive reviews and to hold less unfavorable ones when the reviews are negative. These effects are found when trait need for uniqueness is measured as well as when situational need for uniqueness is manipulated. We further examine the process through which uniqueness motivation results in nonconformist attitudes. Uniqueness seekers perceive minority opinions as more diagnostic. Thus, these minority opinions are disproportionately represented in uniqueness seekers’ nonconformist views. These findings are important to the hospitality industry as consumers often rely on others’ experiences by reading online reviews to help make decisions concerning their own hospitality needs, which are highly experiential in nature.

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