Total quality management for banking sector: conceptualisation and scale development

2013 ◽  
Vol 2 (2) ◽  
pp. 158 ◽  
Author(s):  
Durgesh Pattanayak ◽  
Koilakuntla Maddulety
Keyword(s):  
Quality Management ◽  
Scale Development ◽  
Total Quality Management ◽  
Banking Sector ◽  
Total Quality

scholarly journals Organizational Performance: The Role of TQM Practices in Banking Sector of Pakistan

2018 ◽  
Vol 14 (31) ◽  
pp. 278
Author(s):  
Nida Nazar ◽  
Sara Ravan Ramzani ◽  
Temoor Anjum ◽  
Imran Ahmed Shahzad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Banking Sector ◽  
Total Quality ◽  
New Research

The main purpose of this study was to investigate the m relationship between Total Quality Management (TQM) and Organizational Performance (OP). The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM and OP. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effects of other variables that may better explain the nature of these links. Questionnaires were distributed to 400 Sections of the Pakistani banks. 230 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM is significant predictors of OP

scholarly journals Pengaruh Implementasi Total Quality Management (TQM) Terhadap Kepuasan Nasabah Pada Perbankan Konvensional Bank Tabungan Negara (BTN) KCP Uin Sunan Ampel Surabaya

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Yosinta Damayanti
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Quantitative Methods ◽  
Banking Sector ◽  
Global Competition ◽  
Simple Linear Regression ◽  
Total Quality ◽  
Savings Bank ◽  
The World

The current era of globalization requires companies to participate in global competition. It takes an insight orscience and technology to be able to make developments for the company and its resources in order to compete.Talking about globalization cannot be separated from the banking sector. The financial sector itself plays a veryimportant role in triggering the economic growth of a region. The contribution of the banking sector cannot beseparated from the support for the world of education, especially the cooperation between universities and thebanking sector to improve service to students. One way to achieve customer satisfaction is by providing value inthe form of the application of the Total Quality Management (TQM) method. The purpose of this study was toexplain the effect of Total Quality Management (TQM) on customer satisfaction in conventional banking at theState Savings Bank, KCP UIN Sunan Ampel, Surabaya. This research uses quantitative methods withdescriptive analysis and simple linear regression as a test of influence. The results of this study state that TotalQuality Management (TQM) can significantly and positively affect Customer Satisfaction.

scholarly journals Total Quality Management A Recommended Strategy For The Pakistani Banking Sector

2011 ◽  
Vol 7 (11) ◽  
Author(s):  
Hummayoun Naeem ◽  
M. Iqbal Saif ◽  
Salman Qasim
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Central Bank ◽  
Commercial Banks ◽  
Banking Sector ◽  
Total Quality ◽  
Implementation Level ◽  
Level Of Effort

Keeping in view the significance of TQM in todays competitive banking environment, the study was designed to look into the quality implementation level of commercial banks in Pakistan. Main offices of all commercial banks operating in Pakistan were contacted and were asked about the level of implementation of TQM in their bank; whether the quality implementation is at its introductory, middle, final or fully implemented stage. The data indicated that majority of the banks in Pakistan are at the introductory stage where as almost one fifth claim having TQM fully implemented. The situation highlights the level of effort put by management of banks operating in Pakistan and initiatives taken by them in respect of quality management. The findings of the study may be passed on to Central Bank for further necessary action and follow up.

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