scholarly journals Total Quality Management A Recommended Strategy For The Pakistani Banking Sector

2011 ◽  
Vol 7 (11) ◽  
Author(s):  
Hummayoun Naeem ◽  
M. Iqbal Saif ◽  
Salman Qasim
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Central Bank ◽  
Commercial Banks ◽  
Banking Sector ◽  
Total Quality ◽  
Implementation Level ◽  
Level Of Effort

Keeping in view the significance of TQM in todays competitive banking environment, the study was designed to look into the quality implementation level of commercial banks in Pakistan. Main offices of all commercial banks operating in Pakistan were contacted and were asked about the level of implementation of TQM in their bank; whether the quality implementation is at its introductory, middle, final or fully implemented stage. The data indicated that majority of the banks in Pakistan are at the introductory stage where as almost one fifth claim having TQM fully implemented. The situation highlights the level of effort put by management of banks operating in Pakistan and initiatives taken by them in respect of quality management. The findings of the study may be passed on to Central Bank for further necessary action and follow up.

scholarly journals Organizational Performance: The Role of TQM Practices in Banking Sector of Pakistan

2018 ◽  
Vol 14 (31) ◽  
pp. 278
Author(s):  
Nida Nazar ◽  
Sara Ravan Ramzani ◽  
Temoor Anjum ◽  
Imran Ahmed Shahzad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Banking Sector ◽  
Total Quality ◽  
New Research

The main purpose of this study was to investigate the m relationship between Total Quality Management (TQM) and Organizational Performance (OP). The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM and OP. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effects of other variables that may better explain the nature of these links. Questionnaires were distributed to 400 Sections of the Pakistani banks. 230 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM is significant predictors of OP

scholarly journals THE URGENCY OF TOTAL QUALITY MANAGEMENT IN ACADEMIC SUPERVISION TO IMPROVE THE COMPETENCY OF TEACHERS

2020 ◽  
Vol 9 (02) ◽  
pp. 297
Author(s):  
Saihu Saihu
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Educational Institution ◽  
School Principal ◽  
Teacher Competence ◽  
Total Quality ◽  
Theoretical Concepts ◽  
Teacher Competency ◽  
The Right

This paper discusses one way to improve teacher competency through academic supervision as a form of implementation of TQM (Total Quality Management). Academic supervision is considered to be able to provide solutions in the improvement process, as well as improving the quality of teachers in an educational institution. This paper focuses on theoretical concepts, objectives, principles, planning, and techniques in the implementation and follow-up of academic supervision. Sources of data in this paper are obtained through collecting data and information through bibliographic aids or commonly referred to as reference books. This paper uses qualitative research methodologies with applied research. The results of this paper indicate that true academic supervision can improve teacher competence in an educational institution. Of course this is supported by careful planning, also the right techniques in its implementation. However, because this academic supervision is a form of implementing TQM, it refers to one of the characteristics of TQM that is continuous improvement, it is necessary to have a follow-up as a form of continual improvement over the implementation of academic supervision that has been carried out previously by the school principal or madrasa headmaster. Thus, the results to be achieved from this implementation are improvements, as well as increasing teacher competence in an educational institution.

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

2020 ◽  
Vol 8 (2) ◽  
pp. 35
Author(s):  
Lama Hashem ◽  
Mais Jaradat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Knowledge Transfer ◽  
Total Quality Management ◽  
Commercial Banks ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Application ◽  
Quality Management Practices ◽  
The Impact

This study tested the impact of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management. The results show that three of the knowledge management dimensions (i.e. knowledge acquisition, knowledge storage, and knowledge transfer)   significantly affects total quality management practices. However, knowledge application showed insignificant effect. The theoretical and practical implications of this study are discussed at the end of this paper.

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