scholarly journals Pengaruh Implementasi Total Quality Management (TQM) Terhadap Kepuasan Nasabah Pada Perbankan Konvensional Bank Tabungan Negara (BTN) KCP Uin Sunan Ampel Surabaya

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Yosinta Damayanti
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Quantitative Methods ◽  
Banking Sector ◽  
Global Competition ◽  
Simple Linear Regression ◽  
Total Quality ◽  
Savings Bank ◽  
The World

The current era of globalization requires companies to participate in global competition. It takes an insight orscience and technology to be able to make developments for the company and its resources in order to compete.Talking about globalization cannot be separated from the banking sector. The financial sector itself plays a veryimportant role in triggering the economic growth of a region. The contribution of the banking sector cannot beseparated from the support for the world of education, especially the cooperation between universities and thebanking sector to improve service to students. One way to achieve customer satisfaction is by providing value inthe form of the application of the Total Quality Management (TQM) method. The purpose of this study was toexplain the effect of Total Quality Management (TQM) on customer satisfaction in conventional banking at theState Savings Bank, KCP UIN Sunan Ampel, Surabaya. This research uses quantitative methods withdescriptive analysis and simple linear regression as a test of influence. The results of this study state that TotalQuality Management (TQM) can significantly and positively affect Customer Satisfaction.

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

scholarly journals The Effect of Quality Management and Big Data Management on Customer Satisfaction in Korea’s Public Sector

2020 ◽  
Vol 12 (13) ◽  
pp. 5474
Author(s):  
Gye-Soo Kim
Keyword(s):  
Big Data ◽  
Public Sector ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Data Management ◽  
Structural Equation ◽  
Equation Model ◽  
Research Model ◽  
Total Quality

Data-driven decision making is needed in uncertain situations. Total quality management is the source of quality management activities and customer satisfaction. This study is related to the investigation into the application of total quality management based on big data management on the public sector in Korea. We developed a research model for total quality management, and investigated the role of moderating big data management between total quality management leadership and quality management. Moreover, this study has examined the relationships between the practices of the total quality management and using big data, including customer needs and wants. The research model is developed and tested to fit it is with the SEM (Structural Equation Model) analysis using data 250 samples in Korea’s public sector. The survey was conducted between 1 August and 30 August 2019. The results are as follow: Total quality leadership has significantly impacted total quality management. Customer satisfaction was found to be significantly affected by total quality management activities. In addition, the level of big data management has the moderation effect between total quality leadership and total quality management in Korea public sectors. It is necessary to systematically manage data management in a situation where the demand for improvement of public service is gradually increasing online in public sector.

Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies

2019 ◽  
Vol 10 (3) ◽  
pp. 57-73
Author(s):  
Emmanuel (Manos) Kalargiros ◽  
Cindy Strickler ◽  
Long Pham ◽  
Thomas DeNardin ◽  
Tatyana N Coomer
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Future Research ◽  
Total Quality ◽  
Research Directions ◽  
The World ◽  
Managerial Implications ◽  
Future Research Directions ◽  
The Common

Vietnam is classified as one of the five largest textile and garment exporters in the world. With its ambition to engage more effectively in the global textile and garment supply chains, Vietnam's textile and garment enterprises have been implementing total quality management (TQM) programs in order to improve their product and service quality. However, many of Vietnam's textile and garment enterprises are facing barriers to successful TQM implementation. The objective of this study is to empirically examine these barriers to TQM faced by Vietnam's textile and garment enterprises and to compare the results with previous studies conducted with U.S. and Mexican businesses. The results of this study indicate five barriers to Vietnam's textile and garment enterprises' successful TQM implementation. Among these five barriers, the common barrier shared by Vietnamese, US and Mexican businesses is that employees are resistant to change. Managerial implications and future research directions are discussed.

scholarly journals Development of a Framework for More Effective Implementation of Total Quality Management Principles in Apparel Manufacturing

2016 ◽  
Vol 12 (28) ◽  
pp. 472
Author(s):  
S.M. Rashadur Rahaman Setu ◽  
Md. Helal Hossain ◽  
Md. Tanjim Hossain ◽  
Jahid Sarkar
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Foreign Currency ◽  
Total Quality ◽  
Key Factors ◽  
Leadership Communication ◽  
Apparel Manufacturing ◽  
Effective Implementation ◽  
Job Opportunities

The purpose of this paper is to develop a model or framework of total quality management (TQM) implementation in Textile and RMG industry. Textile and RMG Industry is an important sector for Bangladesh in terms of industrial expansion of the country, earning foreign currency and creating job opportunities. However, it faces subtle problems due to labor unrest, political instability and owner’s ignorance. TQM is an approach that focuses on customer satisfaction. Therefore, implementation of TQM is a challenging task. Through a self-administrative survey from 50 Industries of textile and RMG industry in Bangladesh data have been collected. This paper identifies ten key factors of TQM implementation in the Textile and RMG Industry in Bangladesh. These are Leadership, Communication, Strategic Quality Planning, Training, Customer Satisfaction, Continuous Improvement, Employee Involvement & Satisfaction, Culture, Supplier Satisfaction and Teamwork.

scholarly journals Organizational Performance: The Role of TQM Practices in Banking Sector of Pakistan

2018 ◽  
Vol 14 (31) ◽  
pp. 278
Author(s):  
Nida Nazar ◽  
Sara Ravan Ramzani ◽  
Temoor Anjum ◽  
Imran Ahmed Shahzad
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Banking Sector ◽  
Total Quality ◽  
New Research

The main purpose of this study was to investigate the m relationship between Total Quality Management (TQM) and Organizational Performance (OP). The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM and OP. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effects of other variables that may better explain the nature of these links. Questionnaires were distributed to 400 Sections of the Pakistani banks. 230 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM is significant predictors of OP

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