Farstad Shipping operates a fleet of large anchor handling and platform supply vessels globally. Priding itself on its motto Better By Far, Farstad Shipping’s vision of zero harm faced key safety challenges, including:
leadership/communications;
manual task related injuries;
fly In/fly out fatigue; mental health issues relating to stress, depression etc.;
an ageing workforce; and,
changing/challenging client requirements.
These challenges created a high level of indecision and frustration when trying to determine where best to focus time and money with HSE&Q programs to effectively impact operational productivity and safety performance. Beginning in 2007, Farstad Shipping partnered with Intertek Consulting & Training and implemented a framework designed to pinpoint areas of greatest concern. This approach uses research from OECD indicating best practice. Using this approach enabled Farstad to gather objective data on specific behaviours and to formulate targeted action plans that addressed the people, culture, processes, delivery, and sustainability challenges identified above. The framework was applied at sea on more than 25 Farstad vessels via onboard coaching, at onshore workshops, and at the Offshore Simulation Centre based in Western Australia. Subsequently, some key achievements included: three-fold reduction in injury frequency; reduction of total recordable case frequency from 14.0 to > 5.0; 50% reduction in workcover claims; and zero lost time injuries since September 2012. The methodology used by Farstad, which can be applied to organisations’ approaches to hiring, training, coaching, process design, and leadership development, is examined in detail and its application to Farstad’s challenges explored.