A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics

2016 ◽  
pp. 269-293
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Emotional Dissonance ◽  
Provider Characteristics

Individual differences and emotional labor: the effects of core self-evaluations on depersonalization

2021 ◽  
pp. 1-20
Author(s):  
Lucas Pujol-Cols ◽  
Guillermo E. Dabos ◽  
Mariana Lazzaro-Salazar
Keyword(s):  
Emotional Labor ◽  
Structural Equation ◽  
Vital Role ◽  
Equation Modeling ◽  
Emotional Dissonance ◽  
Modeling Analysis ◽  
Emotional Aspects ◽  
Emotional Demands ◽  
Core Self

Abstract This paper examines the role of core self-evaluations (CSEs) in the relationships among emotional demands, emotional dissonance, and depersonalization. Data were collected from a non-random sample of 423 teachers who worked in primary, secondary, and higher education institutions. Results from structural equation modeling analysis showed that CSEs displayed both direct and indirect effects on depersonalization through employees' perceptions and reactions to emotional labor. Specifically, those individuals with more positive CSEs tended to perceive the emotional aspects of their job as less demanding, thus being less likely to experience emotional dissonance and, in turn, depersonalization. This research demonstrated that CSEs play a vital role in explaining employees' reactions to emotional labor and, therefore, their effects should be properly accounted for in future studies. Implications for practice and future lines of research are discussed in this paper.

Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance

2006 ◽  
Vol 12 (2) ◽  
pp. 101-115 ◽  
Author(s):  
Pieter A Van Dijk ◽  
Andrea Kirk Brown
Keyword(s):  
Emotional Exhaustion ◽  
Job Outcomes ◽  
Emotional Dissonance ◽  
Emotional Labour ◽  
Mediating Role ◽  
Mediator Role ◽  
Customer Services ◽  
Dissonance Theory ◽  
The Relationship

ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concepts from cognitive dissonance theory support this conceptualisation and were used to empirically test this proposed relationship with a sample of 181 staff from two tourism based organisations providing a range of visitor/customer services. The results demonstrated a significant partial mediation role for emotional dissonance in the relationship between emotional labour and emotional exhaustion, supporting the use of a more theoretically and methodologically consistent measure of emotional dissonance.

scholarly journals Is Familism a Motivator or Stressor? Relationships Between Confucian Familism, Emotional Labor, Work-Family Conflict, and Emotional Exhaustion Among Chinese Teachers

2021 ◽  
Vol 12 ◽  
Author(s):  
Xiaoshuang Zhu ◽  
Guoxiu Tian ◽  
Hongbiao Yin ◽  
Wenjie He
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Family Conflict ◽  
Job Demands ◽  
Well Being ◽  
Surface Acting ◽  
Chinese Teachers ◽  
Work Family Conflict ◽  
Work Family

To reveal the cultural effect in the job demands-resources model, this study examined how Confucian familism, emotional labor, and work-family conflict (WFC) explain the variance in teachers’ emotional exhaustion, with a focus on the mediating roles of emotional labor and WFC. With a sample of 3,312 teachers in China, the results of this study revealed that surface acting and expression of naturally felt emotion (ENFE) and WFC mediated the relationship between familism and emotional exhaustion. Moreover, familism positively predicted deep acting, ENFE, WFC, and emotional exhaustion, while negatively predicted surface acting. These findings suggest that Confucian familism may play the dual role of motivator and stressor for Chinese teachers’ emotional labor and well-being. This study contributes to the job demands-resources theory by revealing the important role of cultural traditions and provides valuable information for interventions to sustain teacher well-being.

scholarly journals Examining organizational justice, emotional exhaustion and workplace bullying as antecedents of organizational commitment: A developing country’s perspective

2020 ◽  
Vol 4 (1) ◽  
pp. 123-142
Author(s):  
Shahzad Khurram ◽  
Anjeela Khurram ◽  
Saad Hassan ◽  
Seerat Fatima
Keyword(s):  
Organizational Commitment ◽  
Organizational Justice ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Workplace Bullying ◽  
Positive Relation ◽  
Cross Sectional ◽  
Service Employees ◽  
Moderating Role

This study examines the effects of Emotional Exhaustion, Emotional Labor and Workplace Bullying on Organizational Commitment and moderating role of Organizational Justice on these relationships. For this quantitative study of cross-sectional nature, data have been collected from sample of the sales representatives and service employees working in cellular companies of Pakistan. Of 700 questionnaires that were distributed, 335 completely filled questionnaires were returned. Data have been analyzed using SPSS 20 & PROCESS and results suggest a positive relation between Organizational Commitment and Emotional Labor, while Emotional Exhaustion and Workplace Bullying are found negatively correlated to Organizational Commitment. Moreover, Organizational Justice shows moderating effect on Emotional Exhaustion- Organizational Commitment relationship only.

scholarly journals Role of Leaders’ Emotional Labor toward Leader’s Job Satisfaction and Emotional Exhaustion: Moderating Role of Psychological Capital

2021 ◽  
Vol 23 (1) ◽  
pp. 36
Author(s):  
Sania Noreen ◽  
Qasim Ali Nisar ◽  
Shahbaz Haider ◽  
Tan Fee Yean
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Psychological Capital ◽  
Negative Relationship ◽  
Public Hospitals ◽  
Surface Acting ◽  
Private And Public ◽  
The Relationship

Everyone has to manage the emotions during their interaction with others; similar case is with the leaders in organizations. Leaders’ actively and continually regulate their emotional state. The crucial role of emotions in interactional process as well in decision making triggers leaders to be vigilant about their emotional labor strategies. Thus emotional labor has become an emerging construct in leadership domain. This study has collected data from 250 doctors working in private and public hospitals in Gujranwala. Findings demonstrated leaders’ deep acting as well as displaying natural emotions are positively associated with job satisfaction and negatively associated with leaders’ emotional exhaustion. Moreover, surface acting has significant positive relationship with leaders’ emotional exhaustion and negative relationship with leaders’ job satisfaction. Psychological capital significantly moderated the relationship between leaders’ emotional labor strategies, leaders’ job satisfaction and leaders’ emotional exhaustion.

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