An Empirical Study on Causal Relationship between Performance Measures of Technology-based Startup Firms

2009 ◽  
Vol 23 (1) ◽  
pp. 53-69 ◽  
Author(s):  
Rhim, Hosun ◽  
Hong-il Kim ◽  
DaeSoo Kim
Keyword(s):  
Empirical Study ◽  
Causal Relationship ◽  
Performance Measures ◽  
Startup Firms

scholarly journals The relationship between employee and customer satisfaction in the balanced scorecard

2014 ◽  
Vol 9 (3) ◽  
pp. 285-298 ◽  
Author(s):  
DG Gouws ◽  
A Habtezion ◽  
FNS Vermaak ◽  
H P Wolmarans
Keyword(s):  
Customer Satisfaction ◽  
Empirical Study ◽  
Performance Measures ◽  
Balanced Scorecard ◽  
Employee Satisfaction ◽  
Direct Relationship ◽  
Preliminary Testing ◽  
The Balanced Scorecard ◽  
Key Drivers ◽  
The Relationship

This paper reports evidence of a direct relationship between employee satisfaction and customer satisfaction as they are linked in the balanced scorecard. The objective was to propose a framework that shows the linkage between employee satisfaction and customer satisfaction and to undertake some preliminary testing of this framework. An empirical study was undertaken in an airline business which investigated these relationships between employee and customer satisfaction and the correlations between these performance measures. The relationship between the key drivers of employee satisfaction and the key drivers of customer satisfaction was also investigated. The study provides empirical evidence supporting several linkages.

scholarly journals Changes in Financial Performance of Traditional Intermediatries for Financial Innovation

2019 ◽  
Vol 8 (10) ◽  
pp. 3723-3728
Keyword(s):  
Financial Performance ◽  
Causal Relationship ◽  
Granger Causality ◽  
Performance Measures ◽  
Empirical Model ◽  
Negative Impact ◽  
Financial Innovation ◽  
Bank Performance ◽  
Loan Growth ◽  
The Impact

The purpose of this thesis is to examine the impact of digital bank deposit, asset and loan growth on selected traditional bank performance measures. In order to estimate whether a causal relationship between digital bank measures and traditional bank performance exists, Granger causality method is selected as the main empirical model. In addition, to determine the direction and strength of said relationship, OLS regressions are performed. Research results lead to the conclusion that digital bank deposit and loan growth have a causal relationship to traditional bank performance ratios. Deposit growth has a negative impact on traditional bank performance ratios and loan growth shows both positive and negative impact on different ratios. This research demonstrates some of the challenges that traditional banks are facing in the age of innovation.

Benchmark varieties and the individual speaker: Indispensable touchstones in studies on language contact

2011 ◽  
Vol 15 (2) ◽  
pp. 230-232
Author(s):  
MARTIN ELSIG
Keyword(s):  
Empirical Study ◽  
Causal Relationship ◽  
Language Contact ◽  
Comparative Method ◽  
Canadian French ◽  
Variationist Sociolinguistics ◽  
Preposition Stranding ◽  
Quebec French ◽  
The Individual ◽  
Individual Speaker

The authors of ‘Phrase-final prepositions in Quebec French: An empirical study of contact, code-switching and resistance to convergence’, Poplack, Zentz & Dion (2011, this issue), henceforth cited as PZD, make a strong case for showing that, in spite of surface similarities, preposition stranding in Canadian French relative clauses cannot be qualified as a case of grammatical convergence due to language contact with English, but that it rather turns out to be a result of analogical extension of a native French strategy, preposition orphaning, to a new context. The application of a particularly sound and accountable methodology, the comparative method of variationist sociolinguistics (Poplack & Meechan, 1998; Tagliamonte, 2002), allows them to invalidate the hypothesis of a causal relationship between contact and the phenomenon under study.

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