scholarly journals Evaluation and Comparison of Logistics Service Quality of Korea, China and Japan Internet Shopping Mall by Multi-Group Confirmatory Factor Analysis

2012 ◽  
Vol 10 (2) ◽  
pp. 1-26 ◽  
Author(s):  
주혜영 ◽  
ChoiSeokBeom
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Service Quality ◽  
Shopping Mall ◽  
Internet Shopping ◽  
Logistics Service ◽  
Confirmatory Factor ◽  
China And Japan ◽  
Logistics Service Quality

The Role of Technology Level and Logistics Performance on the Relationship Between Logistics Service Quality and Firm Performance

2020 ◽  
pp. 107-135
Author(s):  
Özgür Kayapınar ◽  
Fatma Lorcu
Keyword(s):  
Factor Analysis ◽  
Firm Performance ◽  
Service Quality ◽  
Logistics Service ◽  
Logistic Service ◽  
Logistics Service Quality ◽  
Technology Level ◽  
The Relationship

The main purpose of this study is to examine the relationship between logistics service quality, logistics performance, firm performance, and technology. Survey data, which was collected from 572 industrial consumers operating in Turkey by stratified sampling method, were analyzed and compared by factor analysis and SEM. According to the results of the analysis, the data indicate that the quality of logistic service affects logistic performance and firm performance positively and directly. Also, it is clear from the results that the mediation role of logistic performance and its indirect impact are important in the effect of logistic service quality on firm performance. In the effect of the quality of logistic performance on firm performance, the role of technology in moderation is understood. It is also stated that when the moderation role of technology in the logistic service quality affects firm performance, logistic performance has also the mediation role.

scholarly journals THE INFLUENCE OF PRICE AND SERVICE QUALITY OF BRAND IMAGE AND ITS IMPACT ON CUSTOMER SATISFACTION GOJEK (STUDENTS STUDY ON A STATE UNIVERSITY OF JAKARTA)

2015 ◽  
Vol 6 (2) ◽  
pp. 639
Author(s):  
Mohammad Rizan ◽  
Dahliana Yulianti ◽  
Rahmi Rahmi
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Brand Image ◽  
Sampling Techniques ◽  
State University ◽  
Confirmatory Factor

The purpose of the research are to: test empirically influence of price to brand image on customer satisfaction Gojek, test empirically influence of service quality to brand image on customer satisfaction Gojek, test empirically influence of price on customer satisfaction Gojek, test empirically influence of service quality on customer satisfaction Gojek, test empirically influence of brand image on customer satisfaction Gojek. This study used confirmatory factor analysis. The research was conducted in State University of Jakarta and used purposive sampling techniques, while the data collecting technique used questionaire, SPSS and SEM LISREL for data processing. The result shows a significant influence of price and service quality for brand image and its impact on customer satisfaction.   Keywords: price, service quality, brand image, customer satisfaction

scholarly journals CUSTOMER’S SATISFACTION AND LOYALTY TO SERVICE QUALITY OF HOTEL SYSTEM IN VINH LONG PROVINCE

2017 ◽  
Vol 1 (28) ◽  
pp. 11-20
Author(s):  
Bao Gia Le ◽  
Hai Thanh Nguyen ◽  
Nguyet Thi Minh Tran ◽  
Minh Hoang Nguyen
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Service Quality ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Statistical Software ◽  
Consistency Coefficient ◽  
Equation Modelling ◽  
Confirmatory Factor

This study aims to analyse factors that affect customer’s satisfaction and loyalty about service quality of hotel system in Vinh Long province. The data were collected from294 respondents. The statistical software AMOS, the consistency coefficient measured with Cronbach’s Alpha for scaling test, Exploratory FactorAnalysis (EFA), Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) were used for the analysis. The results indicated This study aims to analyse factors that affect customer’s satisfaction and loyalty about service quality of hotel system in Vinh Long province. The data were collected from 294 respondents. The statistical software AMOS, the consistency coefficient measured with Cronbach’s Alpha for scaling test, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM) were used for the analysis. The results indicated

scholarly journals Satisfaction of tourists to Hoi An ancient town, Vietnam

2020 ◽  
Author(s):  
Ha Nam Khanh Giao ◽  
Dinh Kiem ◽  
Le Thai Son ◽  
Truong Quoc Dung
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Service Quality ◽  
Exploratory Factor Analysis ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Tourist Satisfaction ◽  
Equation Modelling ◽  
Confirmatory Factor

This research uses structural equation modelling (SEM) to test the correlation between service quality of the tourism destination and the satisfaction of the tourists who have visited Hội An ancient town. The research also uses the methods of Cronbach’s Alpha, exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and SEM. The result shows that the tourist satisfaction has been affected by 3 factors: (1) Responsiveness; (2) Reliability; and (3) Empathy which were ranked by the importance. The research also raises some suggestions to the management and the tourist businesses at Hội An to enhance the tourists satisfaction.

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