IMPROVEMENT OF THE LOGISTIC SERVICE OF RAILWAY FERRY

Purpose. In modern conditions, Ukraine, having an extensive railway network and a developed infrastructure of seaports located on its Black Sea coast, is becoming a link in new goods delivery routes in the direction of the EU-China. Transportation of large consignments of goods in the direction is usually carried out in containers by sea transport. At the same time, such transportation is characterized, on the one hand, by a relatively low cost, and on the other hand, by rather long delivery times. An alternative case is transportation by mixed rail-water communication, which allows, with a moderate increase in cost, to achieve a significant reduction in the delivery time of goods. The economic attractiveness of such a transportation scheme depends significantly on the performance of ferry crossings in the Caspian and Black Seas. In this regard, the purpose of this work is to increase the efficiency of international ferry services by improving its logistics support on coastal ferry complexes. Methodology. To achieve the work purpose, methods of statistical analysis were used to determine the volume and structure of ferry traffic; simulation methods to determine effective options for loading ferries; theory of shunting work to optimize the car classification according to the cargo plan. Results. There were analyzed the requirements for ferry loading and developed a computer model that allows to create acceptable plans for the cars location on ferry decks (cargo plan). On the basis of the obtained variants of the cargo plan, the modeling of the multi-group trains forming by combinatorial and distribution methods has been carried out. Based on the simulation results, recommendations of choosing the effective method for train forming and the required number of cargo plan variants were given. Scientific novelty. The author has improved the method for determining the effective cargo plan of the ferry loading, which takes into account the process of forming the trains of cars to be supplied to the ferry. Practical significance. The obtained results can be used to improve the efficiency of international freight transportation management in mixed rail-water traffic.

Logistic Solutions for the Organization of Combined Cargo Transportation

The article is devoted to the organization of combined cargo transportation in the activities of logistic operators on the Russian market. The paper considers features of the organization of combined cargo transportation and the related directions and tasks of the logistic services development in the modern market. Methodological tools of the research: analysis of the statistical sources of information reflecting the specifics, delivery schemes and problems in the organization of combined cargo transportation. The authors, conducting a study of the functioning, one of the largest 3 PL operators providing logistic services for the combined cargo transportation, identified problems in this process. This allowed to develop and offer a tool for improving this process, which reduces not only time costs, but also improves the quality of logistic service for the client.

Economic substantiation of outsourcing the information technologies and logistic services in the intellectual and innovative activities of an enterprise

It has been proven that modern information and logistic technologies are the most important resource of the post-industrial society. It was proved that not every enterprise has a possibility to ensure its information and logistic activities using its own capabilities, so the possibilities of using outsourcing systems are becoming especially relevant. General features of outsourcing of information technologies and logistic services were determined. The most important of them include the mandatory existence of interaction between a supplier and a customer regarding the business processes of an enterprise. It was substantiated that several important types of outsourcing are used in the area of intellectual innovation activities of enterprises: complete and partial outsourcing, outsourcing of a joint type, outsourcing of the intermediate type, outsourcing of intellectual and innovative type. The method for synthesis of indicators of economic efficiency of outsourcing of information and logistic services of direct and indirect action for the economic evaluation of its effectiveness was proposed. This approach makes it possible to fully evaluate the benefits of outsourcing in comparison with the variant when they are implemented by an enterprise using its own capabilities. The basis of the proposed method is the ratio of indicators that reproduce the advantages obtained due to outsourcing. The implementation of this method makes it possible to ensure an important relationship between the process of development of information or logistic service and the required quality. Studies conducted at the enterprises of the Kharkiv industrial region showed that only three out of eight studied enterprises have economic grounds for using outsourcing. From the economic point of view, it is more expedient for other enterprises to carry out information (logistic) provision of their activities using their own resources.

Halal Logistics Practices: Logistics Service Provider Cases in Indonesia

This study examines critical factors in affecting halal business management, particularly challenges in Halal logistics implementation faced by the logistics service provider as well as its potential and opportunities for Halal based business in Indonesia. An In-depth, semi-structured interview is conducted to deepen the understanding and to provide detailed data of the study. The study found that there are several factors influencing halal logistics implementation. In terms of business strategy, there are external and internal factors that affect halal logistics practices. Such as market-driven, perception benefit of halal logistic certification followed by customer loyalty, challenges in implementing halal logistics, the complexity of operation halal logistics, and invariably regulation factors. All of those factors have become a prior factor in implementing halal logistics practices. The findings can provide a guideline in how to implement halal logistics practices in logistic service provider business, especially in transportation and warehousing process, along with the expected result for its business performance.

Dampak COVID-19 Terhadap Kualitas Pelayanan Perusahaan Kurir Logistik Indonesia

Tujuan dari penelitian ini adalah untuk mengetahui apakah ada perbedaan penilaian persepsi pelanggan jasa kurir mengenai kualitas pelayanan jasa kurir pada masa pandemi Covid-19 di Indonesia dibandingkan sebelum terjadinya pandemi covid-19. Kualitas pelayanan jasa kurir diukur dengan Logistic Service Quality (LSQ). Kuesioner dibagikan kepada 115 responden pengguna jasa kurir di Indonesia. Hasil analisis varian menunjukkan bahwa dari 13 variabel LSQ yang ditanyakan terdapat empat variabel Logistic Service Quality yang dinilai berbeda pada masa pandemi dengan sebelum pandemi, yaitu Penanganan order, Keselamatan dan keamanan saat pengiriman, kesesuaian waktu penanganan order, dan kesesuaian waktu transportasi.

Analysis of Compliance and Supply Chain Security Risks Based on ISO 28001 in a Logistic Service Provider in Indonesia

Risk of goods and security incidents, such as theft, boycott, smuggling and terrorism are likely to occur in a shipping process, therefore risk controls are needed to reduce the adverse effects. A research on the supply chain security risk management based on ISO 28001 security supply chain is conducted to overcome such problems. The purpose of this research is to analyse compliance & supply chain security risks and propose a mitigation based on ISO 28001 in a logistic service provider in Indonesia. A gap analysis is conducted to assess the compliance of security performance in seven areas, i.e. supply chain security management, security plans, asset security, personnel security, information security, security of goods & conveyance and transportation units closed cargo. The result of the assessment showed that a compliance level of above 75% indicates that the company is ready to implement an ISO 28001. The risk mitigation plan is proposed based on Failure mode effect analysis (FMEA) which calculates the Risk Priority Number (RPN). The RPN value indicates the level of risk where the higher the value, the more critical the risk and become the priority to handle. The mitigation proposed for managing risk are reducing, sharing and avoiding.

ANTECEDENT OF CUSTOMER SATISFACTION WITH IMPACT OF LOGISTICS SERVICE QUALITY, E-PAYMENT THROUGH MODERATING ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY

Purpose: Customer Satisfaction is the top priority in all business sectors, so the effect of different variables was evaluated on customer satisfaction which is taken as the dependent. Independent variable is e-Payment, Logistic Service Quality, and e-Traceability. Moderating Role was studied of the Use of ICT (Information and Communication Technology). Methodology: This research was carried out on the logistic companies of major cities of Pakistan, including Islamabad, Peshawar, Lahore, and Karachi. The data was cross-sectional in nature and with the involvement of different geographical locations, data collection took a longer time. 400 questionnaires were distributed among the workers of logistic firms in the above-mentioned big cities of Pakistan. Only 298 responses were acquired out of which 258 were workable. Data were analyzed using SPSS-23. Main Findings: Findings reveal that the moderating role of ICT is insignificant on the relationship between e-Payment and Customer Satisfaction and the use of ICT enhances the Service Quality of Logistics and Customer Satisfaction. The beneficiary of the current research would be the logistics firms of Pakistan as it encompasses different aspects influencing logistic customer satisfaction. Logistic service quality is directly linked to the customer, so the current study can benefit the logistic firm in how to retain customers and ultimately how to increase profitability. Implications/Applications: Current research also describes the utilization of Information and Communication Technology so organizations can design their system according to the modern framework of technology. Novelty/Originality of this study: This research study is based on different logistic services of major cities of Pakistan. The direct impact of independent variables on a dependent variable will be studied along with the moderating effect of Use of ICT on the direct relationships. The practice of logistic services has been changed due to the emergence of the concept of service quality and relationship marketing. Traditionally, logistics has been thought to be a bridge between production and consumption.

ANALYZING THE OPERATIONAL AND LOGISTICS REQUIREMENTS BY EVALUATING THE MARKET POTENTIAL FOR E-LOGISTIC SUPPORT PROVIDER

continuously 2020. The Indian government has made a declaration that it is working at the approach to build up the new logistics plan in India. The point is to build up the most prudent approach to transport products by 2035. As we know logistics is a highly diverse gambit consisting many factors and variables, we decided to focus on Trucking segment of logistics in Mumbai region. Mumbai is a city in Maharashtra, India. To know more about the market and its potential we needed to know more about the transporters and manufacturing industries in Mumbai. As transporters in Mumbai can get us about the idea of logistical truck movements inside and outside Mumbai, and the manufacturing industries can suggest us about which type of trucks are required by them according to the raw materials they need or the final products they distribute. Apart from the logistic movement in and out of Mumbai, we also tried to capture the openness of transporter to sign up for e-logistic service provider and try to expand their business by adding a technological aspect to it. Research contains detailed and verified information of 57 transporters and on all possible combination of types of trucks provided by transporter and their operational routes. Also, we have recognized total of 125 Manufacturing companies from various industries, having one or more plant in or around Mumbai. Also, we classified the 125 companies into 15 Industries These companies have some raw material movements into Mumbai and some finish goods movement from Mumbai to various parts of India. By analyzing the collected data, we found out which type of truck have how much demand on which route. Also, we could figure out the willingness of transporter to work in collaboration with e-logistics company

Pricing Strategy and Pricing Determinant Factors in Sharing Logistics

There is a significant change in our current business practices where the change leads the mainstream business practice into a new concept: Sharing Economy. In this research, the sharing economy will be narrowed down to a specific topic called sharing logistics. This research aims: (1) to identify the determinants that are perceived as a priority by customers in logistics service, (2) to explore the pricing method suitable for sharing logistic companies based on priority determinants, which are previously identified. To arrive at the objectives of the research, many works of literature were reviewed related to the matter of determinants and pricing strategies in the logistics service industry and related to the concept of sharing economy. Primary data was also collected through an interview with the expert of the leading logistic service company in Indonesia. In addition, the analytical hierarchy process (AHP) was conducted as well to find the proportion that represents determinants’ priority based on the perspective of the customers of logistic service providers and academic researchers. Hopefully, by identifying the determinants that are perceived as a priority by customers in logistics service, and with its appropriate pricing method, companies that run their business in logistics sharing will have a proper pricing method guideline in the first place. Keywords: Sharing economy, sharing logistics, pricing method, determinants of logistics service, analytical hierarchy process