STUDI EKSPLORASI PENGELOLAAN DAN KEPUASAN DALAM PEMANFAATAN SARANA DAN PRASARANA WORKSHOP YANG TELAH MENERAPKAN SISTEM MANAJEMEN MUTU ISO 9001

Alfian S. Pratama; Bambang Darmawan; Ibnu Mubarok

doi:10.17509/jmee.v5i2.15180

STUDI EKSPLORASI PENGELOLAAN DAN KEPUASAN DALAM PEMANFAATAN SARANA DAN PRASARANA WORKSHOP YANG TELAH MENERAPKAN SISTEM MANAJEMEN MUTU ISO 9001

Journal of Mechanical Engineering Education ◽

10.17509/jmee.v5i2.15180 ◽

2019 ◽

Vol 5 (2) ◽

pp. 141

Author(s):

Alfian S. Pratama ◽

Bambang Darmawan ◽

Ibnu Mubarok

Keyword(s):

Iso 9001 ◽

Dial Test

Tujuan penelitian ini untuk mengetahui pengelolaan dan kepuasan peserta didik dalam pemanfaatan sarana dan prasarana di workshop teknik sepeda motor. Metode penelitian yang digunakan deskriptif dengan pendekatan kuantitatif. Sampel pada penelitian ini adalah kepala bengkel dan peserta didik SMK X Bandung dengan subyek kepala bengkel sebanyak 1 orang dan peserta didik kelas XI sebanyak 42 peserta didik. Teknik pengumpulan data menggunakan mangket, observasi dan dokumentasi. Hasil penelitian menunjukkan bahwa pada area kerja mesin, chasis, kelistrikan otomotif untuk kontak listrik jumlahnya tidak sesuai dengan standar BSNP yang digunakan. Ruang penyimpanan dan instruktur untuk meja kerja, kursi kerja, lemari alat dan bahan, sarana training object sepeda motor, media engine stand, media kelistrikan, peralatan utama bengkel untuk dial test indicator, peralatan pendukung bengkel meja kerja dan trolly tidak sesuai dengan standar BSNP yang digunakan. Kesimpulan penelitian ini adalah pengelolaan sarana dan prasarana workshop sudah sangat baik dan peserta didik dalam pemanfaatan sarana dan prasarana sudah memuaskan, namun masih belum sesuai dengan standar BNSP.

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Introduction of a quality management system compliant with DIN EN ISO 9001:2000 into a university department of nuclear medicine

Nuklearmedizin ◽

10.1055/s-0038-1625286 ◽

2001 ◽

Vol 40 (06) ◽

pp. 228-238 ◽

Cited By ~ 3

Author(s):

U. Paschen ◽

S. Kröger ◽

K. H. Bohuslavizki ◽

M. Clausen ◽

V. Jansen-Schmidt

Keyword(s):

Nuclear Medicine ◽

Quality Management System ◽

Iso 9001 ◽

Total Quality ◽

System A ◽

General Rules ◽

Therapeutic Procedures ◽

University Department ◽

Referring Physicians ◽

The University

SummaryIn 1995, the management of the University Clinic Hamburg-Eppendorf proposed to establish a total quality assurance (QA) system. A revised QA-system has been introduced stepwise in the department of nuclear medicine since 1997, and certification was achieved in accordance with DIN EN ISO 9001:2000 on February 14,2001.The QA-handbook is devided into two parts. The first part contains operational (diagnostic and therapeutic) procedures in so-called standard operating procedures (SOP). They describe the indication of procedures as well as the competences and time necessary in a standardized manner. Up to now, more than 70 SOPs have been written as a collaborative approach between technicians and physicians during daily clinical routine after analysing and discussing the procedures. Thus, the results were more clearly defined processes and more satisfied employees.The second part consists of general rules and directions concerning the security of work and equipment as well as radialion protection tasks, hygiene etc. as it is required by the law. This part was written predominantly by the management of the department of nuclear-medicine and the QA-coordinator. Detailed information for the patients, documentation of the work-flows as well as the medical report was adapted to the QM-system. Although in the introduction phase of a QA-system a vast amount of time is necessary, some months later a surplus for the clinical workday will become available. The well defined relations of competences and procedures will result in a gain of time, a reduction of costs and a help to ensure the legal demands. Last but not least, the QA-system simply helps to build up confidence and acceptance both by the patients and the referring physicians.

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A quality management system according to DIN EN ISO 9001:2000 leads to significant reduction of costs for medical goods and laboratory investigations

The Thoracic and Cardiovascular Surgeon ◽

10.1055/s-2005-862057 ◽

2005 ◽

Vol 53 (S 01) ◽

Author(s):

S Beholz ◽

W Konertz

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Iso 9001 ◽

Laboratory Investigations ◽

Reduction Of Costs

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Aufbau eines Telemedizinnetzwerkes zur akuten Schlaganfallbehandlung in Ostsachsen unter Leitung des nach DIN EN ISO 9001:2000 zertifizierten Dresdner Schlaganfall Centrums

Aktuelle Neurologie ◽

10.1055/s-2007-988105 ◽

2007 ◽

Vol 34 (S 2) ◽

Author(s):

T Goldhagen ◽

U Becker ◽

M Eulitz ◽

M Eberlein-Gonska ◽

G Gahn

Keyword(s):

Iso 9001

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THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

Journal of Technology and Operations Management ◽

10.32890/jtom2018.13.2.7 ◽

2018 ◽

Vol 13 (Number 2) ◽

pp. 67-77

Author(s):

Anis Syamimi Abd Rahim ◽

Mohd Norhasni Mohd Asaad

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Descriptive Statistics ◽

Iso 9001 ◽

Quality Of Services ◽

Research Questions ◽

Spss Software ◽

The Relationship ◽

Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

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Ocena satysfakcji klienta z usług doradczych (II) : Zastosowanie metody SERVQUAL

Przegląd Organizacji ◽

10.33141/po.2004.01.06 ◽

2004 ◽

pp. 23-26

Author(s):

RomualdI. Zalewski ◽

Michał Borucki

Keyword(s):

Iso 9001

W tej części artykułu przedstawiono wyniki badania satysfakcji klientów korzystających z usług doradczych wyspecjalizowanej firmy uzyskane zmodyfikowaną metodą SERVQUAL. W badaniu oceny jakości usług wzięło udział 50 klientów. Dowiedziono, że badanie satysfakcji klienta oparte na metodzie SERVQUAL jest przydatnym narzędziem do doskonalenia Systemu Zarządzania Jakością zgodnego z normą ISO 9001:2004.

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