scholarly journals Development of Performance Indicators Relationships on Sustainable Healthcare Supply Chain Performance Measurement Using Balanced Scorecard and DEMATEL

2018 ◽  
Vol 8 (1) ◽  
pp. 115 ◽  
Author(s):  
Eko Budi Leksono ◽  
Suparno ◽  
Iwan Vanany
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Supply Chain Performance

scholarly journals Pengukuran Kinerja Rantai Pasok Agroindustri Sirup Markisa Dengan Balance Scorecard di Provinsi Sumatera Utara

2019 ◽  
Vol 2 (4) ◽  
Author(s):  
Kimberly Febrina Kodrat ◽  
Sukaria Sinulingga ◽  
Humala Napitupulu ◽  
Rika Ampuh Hadiguna
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Passion Fruit ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Balance Scorecard ◽  
Balance Score Card ◽  
Score Card

Rantai pasok markisa merupakan suatu konsep yang memiliki sistem pengaturan yang berkaitan dengan aliran produk, aliran informasi serta aliran keuangan dalam proses distribusi buah markisa. Pengukuran kinerja rantai pasok merupakan aktivitasaktivitas dalam rangka memenuhi permintaan pelanggan atau persentase dari aktivitas pemenuhan permintaan perusahaan kepada konsumennya. Secara umum pengukuran kinerja rantai pasok dilakukan untuk mengetahui kinerja rantai pasok dalam hal efisiensi biaya dan waktu operasi rantai pasok. Pengukuran ini dilakukan dengan terlebih dahulu menentukan indikator-indikator rantai pasok. Tujuan penelitian ini untuk merancang sistem pengukuran kinerja rantai pasok dengan menggunakan balance scorecard untuk mengidentifikasi kelemahan dan keunggulan dari sistem rantai pasok terkait melalui identifikasi indikatorindikator kunci (key performance indicators) kinerja rantai pasok agroindustri markisa. Metode penelitian ini menggunakan metode survei dengan teknik observasional deskriptif. Hasil penelitian menetapkan18 KPI yang relevan digunakan untuk mengukur kinerja rantai pasok agro industri markisa dengan menggunakan Balance Score Card dan pada Perspektif customer merupakan yang menjadi prioritas yang dibuktikan dari 3 KPI pada urutan tertinggi bobotnya masing-masing: 1) tingkat kepuasan pelanggan (C2) dengan bobot 0,1098, 2) peningkatan kualitas (C1) dengan bobot 0,0897 dan 3) tingkat ketertarikan pelanggan terhadap produk ramah lingkungan (C4) dengan bobot 0,0801 serta kinerja rantai pasok agroindustri markisa 4,3228 (cukup baik).   Passion fruit supply chain is a concept that has a regulatory system related to product flow, information flow and financial flow in the process of distribution of passion fruits. Supply chain performance measurement is activities in order to meet customer demand or a percentage of the company's demand fulfillment activities to consumers. In general, supply chain performance measurements are carried out to determine supply chain performance in terms of cost efficiency and supply chain operating time. This measurement is done by first determining the supply chain indicators. The purpose of this study was to design a supply chain performance measurement system using a balance scorecard to identify weaknesses and advantages of the related supply chain system through the identification of key performance indicators of the passion fruit agro-industry supply chain performance. This research method uses survey methods with descriptive observational techniques. The results determined 18 relevant KPIs were used to measure the performance of the passion fruit agro industry supply chain by using a Balance Score Card and the customer perspective was the priority as evidenced by 3 KPIs in the highest order of their respective weights: 1) the level of customer satisfaction (C2) with weight 0.1098, 2) quality improvement (C1) with a weight of 0.0897 and 3) level of customer interest in environmentally friendly products (C4) with a weight of 0.0801 and the performance of the passion fruit agro-industry supply chain 4.3228 (good enough). 

scholarly journals Balanced scorecard metrics and specific supply chain roles

2015 ◽  
Vol 64 (2) ◽  
pp. 288-300 ◽  
Author(s):  
Antônio André Cunha Callado ◽  
Lisa Jack
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Performance Metrics ◽  
Senior Managers ◽  
Supply Networks ◽  
Content Type ◽  
Performance Measurement Systems ◽  
New Perspective

Purpose – The overarching question here is whether common balanced scorecards (BSCs) are possible between partners in supply networks. The purpose of this paper is to form four independent samples of Brazilian input suppliers, producers, distributors and retailers from the agri-food industry to identify how many of the metrics used in BSCs can be related to specific supply chain (SC) roles. Design/methodology/approach – A survey of 121 agribusiness companies was undertaken. Usage of indicators was identified through percentages, while the groups of performance indicators for the SC roles considered were identified through two reference values. Findings – Customer satisfaction was the single metric present within the BSC framework for all SC roles. Different SC roles showed different compositions of indicators used. Research limitations/implications – The research findings are descriptive and based on responses provided by senior managers. A new perspective of the use of specific performance metrics by different SC participants is seen. Practical implications – Performance measurement within SCs needs to consider the specific measures used by different roles within the SC. The data suggest that any implementation of performance measurement systems for supply networks should consider performance indicators that are common to the role-type and specific to the constituent companies. Originality/value – The findings contribute to the debate on whether a common set of measures in a scorecard can be used between SC partners. The findings suggest that it may be very difficult to achieve a BSC framework that is common and practical for all SC participants and that other alternatives should be investigated.

Determining and applying sustainable supplier key performance indicators

2014 ◽  
Vol 19 (3) ◽  
pp. 275-291 ◽  
Author(s):  
Chunguang Bai ◽  
Joseph Sarkis
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Rough Set ◽  
Performance Indicators ◽  
Supply Chain Performance ◽  
Sustainable Supply Chain ◽  
Content Type ◽  
Sustainability Performance ◽  
Neighborhood Rough Set ◽  
Performance Results

Purpose – The purpose of this paper is to introduce a methodology to identify sustainable supply chain key performance indicators (KPI) that can then be used for sustainability performance evaluation for suppliers. Design/methodology/approach – Initially the complexity of sustainable supply chain performance measurement is discussed. Then, a two-stage method utilizing neighborhood rough set theory to identify KPI and data envelopment analysis (DEA) to benchmark and evaluate relative performance using the KPI is completed. Additional analysis is performed to determine the sensitivity of the KPI set formation and performance results. Findings – The results show that KPI can be determined using neighborhood rough set, and DEA performance results provide insight into relative performance of suppliers. The supply chain sustainability performance results from both the neighborhood rough set and DEA can be quite sensitive parameters selected and sustainability KPI sets that were determined. Research limitations/implications – The data utilized in this study are illustrative and simulated. Only one model for the neighborhood rough set and DEA was utilized. Additional investigations using a variation of rough set and DEA models can be completed. Practical implications – This tool set is valuable for managers to help identify sustainable supply chain KPI (from among hundreds of potential measures) and evaluate sustainability performance of various units within supply chains, including supply chain partners, departments, projects and programs. Social implications – Sustainability incorporates many business, economic and social implications. The methods introduced in this paper can help organizations and their supply chains become more strategically and operationally sustainable. Originality/value – Few tools and techniques exist in the sustainable supply chain literature to help develop KPIs and evaluate sustainability performance of suppliers and the supply chain. This paper is one of the first that integrates neighborhood rough set and DEA to address this important sustainable supply chain performance measurement issue.

scholarly journals Theoretical Proposal for an Integrated Sustainability Performance Measurement System in the Supply Chain

2021 ◽  
Vol 2 ◽  
Author(s):  
Davidson de Almeida Santos ◽  
Osvaldo Luiz Gonçalves Quelhas ◽  
Carlos Francisco Simões Gomes ◽  
José Rodrigues de Farias Filho
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Supply Chains ◽  
Environmental Impacts ◽  
Performance Indicators ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Production Chain ◽  
Sustainability Performance ◽  
Selection Of

Environmental impacts due to supply chains are seen as a challenge to innovation and criteria for prioritizing the application of organizational resources. In this context, the research question arises: how to build the necessary knowledge about supply chain performance indicators in sustainability, systematizing in an evaluation process integrated with the organizational results? The general objective of this research is to build an integrated system of sustainability performance analysis of the supply chain. In order to achieve the general objective, the specific objectives are the following: (i) selection of the bibliographic portfolio and (ii) analysis of articles content. The exploratory-descriptive research method presents and illustrates a structured process for the selection of scientific articles on supply chain performance indicators in the sustainability context. The method identified the most important keywords and the main databases of full texts and abstracts aligned with the topic. An important review of the literature reveals that efforts to improve or influence the practice of sustainability in the supply chain raise critical questions about the transaction costs and effectiveness of the approach. The review promoted the development of a system of indicators inspired by the Balanced ScorCard (BSC) to address sustainability performance issues. The originality or value lies on the useful for managers throughout the supply chain. It was identified in the literature that supply chains still generate significant environmental impacts, social impacts, and use of natural resources, even though they individually present statements in their strategies and accountability indicating the priority regarding the mitigation of social, environmental, and economic impacts. Another finding is that it is not just a matter of complying with legal and institutional frameworks. The scientific literature defines the need to prioritize studies on Green Supply Chain Management (GSCM), which helps organizations in the production chain to achieve competitiveness and at the same time emphasize the reduction of social risks and environmental impacts. The main findings of the paper are related to the possibility of interfacing the dimensions present in TBL with performance measurement in a supply chain.

scholarly journals PERANCANGAN KEY PERFORMANCE INDICATORS KINERJA SUPPLY CHAIN PT.XYZ DENGAN PENDEKATAN BALANCED SCORECARD

2018 ◽  
Vol 3 (1) ◽  
Author(s):  
Joko Hardono ◽  
Henri Ponda
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicator ◽  
Total Weight ◽  
Supply Chain Performance ◽  
Internal Process ◽  
Customer Perspective ◽  
Process Perspective ◽  
Shareholder Perspective

Supply Chain performance measurement PT.XYZ had only seen from the productivity of the Company. Productivity is only able to measure the performance of the internal process, while the internal process is but one link in the chain of Supply Chain. Companies need to design a model of supply chain performance measurement as a whole and integrated in a causal relationship, ranging from suppliers, internal processes to customers, in order to know the effectiveness of supply chain companies. Balanced scorecard meet the necessary perspective. Balanced scorecard model is used as a framework for designing of Key Performance Indicator (KPI) of supply chain performance PT.XYZ. KPI is design based on 4 perspectives, that is : internal processes, customers, learning and growth and perspective financial. Weighting to determine priorities between perspective and KPI performed using Analytical Hierarchy Process (AHP). Result from th eanalysis is generated 20 KPI. Internal process perspective contain 9 KPIs with total weight 21,0 %, Customer perspective contain 6 KPIs with total weight 42,6 %, Learning and growth perspective contain 4 KPIs with total weight 17,5 %, Shareholder perspective contain 1 KPI with total weight 19,0.

scholarly journals Performance Management of Supply Chain Sustainability in Small and Medium-Sized Enterprises Using a Combined Structural Equation Modelling and Data Envelopment Analysis

2019 ◽  
Author(s):  
Prasanta Kumar Dey ◽  
Guo-liang Yang ◽  
Chrysovalantis Malesios ◽  
Debashree De ◽  
Konstantinos Evangelinos
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Structural Equation ◽  
Supply Chain Performance ◽  
Data Envelopment ◽  
Sustainable Supply Chain ◽  
Policy Makers ◽  
Sustainability Performance ◽  
Equation Modelling ◽  
Improvement Measures

AbstractAlthough the contribution of small and medium-sized enterprises (SMEs) to economic growth is beyond doubt, they collectively affect the environment and society negatively. As SMEs have to perform in a very competitive environment, they often find it difficult to achieve their environmental and social targets. Therefore, making SMEs sustainable is one of the most daunting tasks for both policy makers and SME owners/managers alike. Prior research argues that through measuring SMEs’ supply chain sustainability performance and deriving means of improvement one can make SMEs’ business more viable, not only from an economic perspective, but also from the environmental and social point of view. Prior studies apply data envelopment analysis (DEA) for measuring the performance of groups of SMEs using multiple criteria (inputs and outputs) by segregating efficient and inefficient SMEs and suggesting improvement measures for each inefficient SME through benchmarking it against the most successful one. However, DEA is limited to recommending means of improvement solely for inefficient SMEs. To bridge this gap, the use of structural equation modelling (SEM) enables developing relationships between the criteria and sub-criteria for sustainability performance measurement that facilitates to identify improvement measures for every SME within a region through a statistical modelling approach. As SEM suggests improvements not from the perspective of individual SMEs but for the totality of SMEs involved, this tool is more suitable for policy makers than for individual company owners/managers. However, a performance measurement heuristic that combines DEA and SEM could make use of the best of each technique, and thereby could be the most appropriate tool for both policy makers and individual SME owners/managers. Additionally, SEM results can be utilized by DEA as inputs and outputs for more effective and robust results since the latter are based on more objective measurements. Although DEA and SEM have been applied separately to study the sustainability of organisations, according to the authors’ knowledge, there is no published research that has combined both the methods for sustainable supply chain performance measurement. The framework proposed in the present study has been applied in two different geographical locations—Normandy in France and Midlands in the UK—to demonstrate the effectiveness of sustainable supply chain performance measurement using the combined DEA and SEM approach. Additionally, the state of the companies’ sustainability in both regions is revealed with a number of comparative analyses.

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