The Application of RET to Improve Supervisory and Managerial Response to Subordinate Survey Feedback

1992 ◽  
Vol 6 (4) ◽  
pp. 295-304 ◽  
Author(s):  
Alfred R. Miller
Keyword(s):  
Federal Aviation Administration ◽  
The United States ◽  
Air Traffic ◽  
Managerial Effectiveness ◽  
Government Employees ◽  
Rational Emotive Therapy ◽  
Air Traffic Controllers ◽  
Survey Feedback ◽  
Feedback Program ◽  
Managerial Response

In 1981, 11,500 Federal Aviation Administration (FAA) air traffic controllers throughout the United States walked off their jobs. Since government employees are prohibited by law from striking, the controllers were ordered back to work or they would be subject to dismissal. When the return-to-work deadline expired, approximately 11,000 air traffic controllers were fired. After two years of unsuccessful attempts to improve supervisory and managerial effectiveness following the strike, the FAA incorporated rational-emotive therapy (RET) concepts into a subordinate survey feedback program for supervisors and managers. This article describes the RET techniques that were used to improve supervisory and managerial response to survey feedback in the FAA.

Stress Management and Air Traffic Control Trainees: Development and Evaluation of a New Training Course

2020 ◽  
Vol 64 (1) ◽  
pp. 1155-1159
Author(s):  
Jamie D. Barrett ◽  
Brett Torrence ◽  
Michelle Bryant ◽  
Linda Pierce ◽  
Julia Buck
Keyword(s):  
Stress Management ◽  
Traffic Control ◽  
Management Training ◽  
Federal Aviation Administration ◽  
Air Traffic ◽  
Medical Institute ◽  
Stress Management Training ◽  
Air Traffic Controllers ◽  
Aerospace Medical ◽  
And Performance

The primary mission of the Federal Aviation Administration (FAA) is to maintain the safety of the National Airspace System (NAS). As part of this mission, the FAA is tasked with ensuring that future air traffic controllers are adequately trained to perform the high-risk job of directing air traffic. The FAA Academy curriculum for newly hired controllers involves 3-4 months of intensive lessons and performance assessments. It has been suggested that this training program is quite stressful, and successful trainees tend to be those who can better manage stress. To support ATC trainees, researchers at the Civil Aerospace Medical Institute (CAMI) have conducted operational research to develop and evaluate a stress management training to help trainees manage their stress during training at the FAA Academy.

Expertise in Air Traffic Control (ATC): What is it, and how Can we Train for It?

1992 ◽  
Vol 36 (17) ◽  
pp. 1326-1330 ◽  
Author(s):  
Richard E. Redding ◽  
John R. Cannon ◽  
Thomas L. Seamster
Keyword(s):  
Traffic Control ◽  
Task Analysis ◽  
Cognitive Task ◽  
Federal Aviation Administration ◽  
Cognitive Task Analysis ◽  
Air Traffic ◽  
Curriculum Redesign ◽  
Air Traffic Controllers ◽  
Data Collection And Analysis ◽  
Training Efficiency

The Federal Aviation Administration has embarked on a major curriculum redesign effort to improve the training efficiency of en route air traffic controllers. Included in this effort was a comprehensive cognitive task analysis conducted in several phases, spanning several years. Eight different types of data collection and analysis procedures were used, resulting in an integrated model of controller expertise. This paper provides a description of controller expertise, and describes the training program under development. This is one of the first examples of cognitive task analysis being applied to study expertise in complex cognitive tasks performed in time-constrained, multi-tasking environments.

Automated Radar Video Map Production at NOS

1989 ◽  
pp. 5-10
Author(s):  
Ronald Bolton ◽  
Russell Hoover
Keyword(s):  
Control System ◽  
Traffic Control ◽  
Air Traffic Control ◽  
Federal Aviation Administration ◽  
Air Traffic ◽  
Automated Production ◽  
Air Traffic Controllers ◽  
Manual Methods ◽  
Traffic Control System ◽  
And Control

The Aeronautical Charting Division (ACD), National Ocean Service (NOS), National Oceanic and Atmospheric Administration (NOAA) produces the Radar Video Maps (RVM's) used by air traffic controllers to monitor and control the Nation's airspace. These complex maps depict the local Federal Aviation Administration (FAA) airspace definition and show airways, intersections, holding patterns, selected navigational aids, special-use airspace boundaries, and other radar display elements critical to the traffic controller's radar scope displays. Previously produced by tedious manual methods, the ACD's Aeronautical Chart Automated Production (ACAP) system now provides the tools for automated production of this integral part of the FAA air traffic control system.

Capturing Air Traffic Controller Expertise for Incorporation in Automated Air Traffic Control Systems

1988 ◽  
Vol 32 (16) ◽  
pp. 1031-1035
Author(s):  
Howard L. Bregman ◽  
Warren L. McCabe ◽  
William G. Sutcliffe
Keyword(s):  
Control Systems ◽  
Traffic Control ◽  
Air Traffic Control ◽  
Human Performance ◽  
Federal Aviation Administration ◽  
Air Traffic ◽  
Lessons Learned ◽  
Flight Safety ◽  
Air Traffic Controller ◽  
Air Traffic Controllers

Under Federal Aviation Administration (FAA) sponsorship, MITRE's Human Performance Assessment Group is contributing to the design of an expert system to support air traffic control. We are working closely with a team of expert, full-performance-level air traffic controllers to capture the formal and informal rules they use in maintaining flight safety and efficiency. This paper documents our approach to working with these experts, the results of using that approach, and a distillation of lessons learned.

An Examination of the Impact of Option Preference on Success in FAA ATC Academy Training

2016 ◽  
Vol 60 (1) ◽  
pp. 1487-1491
Author(s):  
Cristina L. Byrne ◽  
Linda G. Pierce
Keyword(s):  
Performance Indicator ◽  
Federal Aviation Administration ◽  
Air Traffic ◽  
Air Traffic Controllers ◽  
Academy Training ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship ◽  
Newly Hired ◽  
New Hires

In 2014, the Federal Aviation Administration (FAA) modified the selection and placement process for newly hired air traffic controllers. Among other procedural changes, the way new hires were assigned to the air traffic options (i.e., en route vs. terminal) changed significantly from previous placement practices. This study looks at the reactions of students regarding their option placements under the new system. In particular, their original option preference, actual option assigned, satisfaction with their actual option placement, and intentions to switch options later on in their career were assessed with a brief survey. The relationship of their responses to these items and their first performance indicator (i.e., passing/failing at the Academy) was also examined.

Miscommunication between pilots and air traffic control

2003 ◽  
Vol 27 (3) ◽  
pp. 233-248 ◽  
Author(s):  
R. Kent Jones
Keyword(s):  
United States ◽  
Traffic Control ◽  
Air Traffic Control ◽  
The United States ◽  
Air Traffic ◽  
Master Plan ◽  
Common Language ◽  
Pilot Error ◽  
Air Traffic Controllers ◽  
The Common

Language confusion is a frequent cause of pilot error. Although English was made the common language of world aviation in 1951, miscommunication and crashes in which communication was a contributing factor are common. Standard phrases used by air traffic controllers in the United States contain numerous confusing elements. These include ambiguities, misnomers and illogicalities. Phrases are not derivations of a master plan as they should be. The inability of English to express specific directions to pilots without confusion disqualifies it as a language for permanent use by aviation.

scholarly journals Traveller Perceptions of Trust in Air Traffic Controllers: A Cultural Comparison between India and the United States

2016 ◽  
Vol 4 (1) ◽  
pp. 98 ◽  
Author(s):  
Rian Mehta ◽  
Stephen Rice ◽  
Natasha Rao
Keyword(s):  
United States ◽  
Emergency Situation ◽  
The United States ◽  
Air Traffic ◽  
Aging Workforce ◽  
Air Traffic Controller ◽  
Air Traffic Controllers ◽  
And Gender ◽  
The Relationship ◽  
Mental Stressors

The aim of this research is to determine passengers’ trust in air traffic controllers, based on the age and gender of the controller. The job of an air traffic controller is difficult in terms of the physical and mental stressors involved. The retirement age for controllers was instated in an effort to avoid issues relating to lack of capabilities. Decline in trust in an aging workforce has become a trend in certain areas. Similarly, gender inequality in the workplace and the sentiment that female employees are not as capable as males is an issue experienced the world over. 376 participants from India and the United States were asked to assess their level of trust in an air traffic controller during an emergency situation. The data suggested that the American participants trusted the older controller (55 years old) more than the younger counterparts (25 years old) regardless of gender. However, the Indian participants trusted the younger controllers more than the older counterparts as long as they were male. A mediation analysis found that affect mediated the relationship for the American participants but not for the Indians. This implies that the Americans were basing their trust on emotions.

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