scholarly journals Social Capital Impact On Service Supply Chains

2009 ◽  
Vol 2 (2) ◽  
pp. 9-16 ◽  
Author(s):  
Sherry L. Avery ◽  
Patricia M. Swafford
Keyword(s):  
Social Capital ◽  
Supply Chains ◽  
Conceptual Model ◽  
Operations Management ◽  
Small Firms ◽  
Process Variations ◽  
Service Firms ◽  
Customer Contact ◽  
The Impact ◽  
Service Supply Chains

Purpose This study explores the impact of social capital on service firm supply chains.Design/methodology/approach The theoretical underpinnings of social capital is reviewed from various disciplines, including sociology, management, and operations management. This is used to develop a conceptual model of the use of social capital in a service supply chain setting.Findings - Social capital is proposed to improve the operational performance of service firms as a source of both physical and information resources. The impact of social capital is projected to vary by firm size and service type. Small firms have limited resources and thus a need for resources obtained through social capital. Service firms that have high customization and customer contact are subject to process variations which can be mitigated by social capital. A conceptual model is presented to test several propositions related to social capital.Originality/value The impact of social capital has not been widely studied in an operational setting. This is the first known study to specifically analyze the impact of social capital in service supply chains.

Supply chain quality management and organizational performance

2019 ◽  
Vol 27 (1) ◽  
pp. 232-249
Author(s):  
Matloub Hussain ◽  
Mehmood Khan ◽  
Mian Ajmal ◽  
Bilal Ahmad Khan
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Supply Chains ◽  
Conceptual Framework ◽  
Organizational Performance ◽  
Empirical Data ◽  
Equation Modeling ◽  
Content Type ◽  
The Impact ◽  
Service Supply Chains

Purpose Supply chain quality management (SCQM) has gained less attention in the Arab world, and there is a clear dearth in existing research on this topic, particularly in service organizations. Therefore, the purpose of this paper is to propose a conceptual framework for investigating the impact of SCQM and associated indicators on organizational performance (OP). Design/methodology/approach Empirical data have been collected through a survey distributed to a sample of major telecom companies in United Arab Emirates (UAE). To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 248 respondents of telecom companies. Findings The empirical data showed that SCQM practices are significantly correlated with innovation and operations performance. Statistical analysis through SEM also revealed that customer satisfaction has highest direct impact on OP. Research limitations/implications External factors (government regulations, policies and culture) also affect the SCQM practices. Hence, future work should incorporate these parameters as well. Practical implications This is a contribution to the continuing research into SCQM, giving supply chain managers and designers a practical way for measuring and implementing SCQM practices across service supply chains. Originality/value The contribution of this research, through successive stages of data collection, measurement analysis and refinement, is a set of reliable and valid framework that can be subsequently used in conceptualization and measuring quality of service supply chains.

Culture and social capital network effects on the survival and performance of high-tech micro and small firms

2018 ◽  
Vol 25 (1) ◽  
pp. 81-106 ◽  
Author(s):  
Cory Hallam ◽  
Carlos Alberto Dorantes Dosamantes ◽  
Gianluca Zanella
Keyword(s):  
Social Capital ◽  
Firm Performance ◽  
Empirical Research ◽  
Cultural Context ◽  
Small Firms ◽  
Mediating Effect ◽  
High Tech ◽  
Regional Culture ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to propose an integrated theory to explain the effect of regional culture on high-technology micro and small (HTMS) firm outcomes. The integrated culture-social capital outcomes (CSCO) model examines the impact of culture on performance and evolution of HTMS firms through the mediating effect of intra-firm and inter-firm social capital. Design/methodology/approach Theoretical insights from social capital and culture are combined with the results of previous empirical observations to explain cross-cultural differences in the performance of HTMS firms. The authors then propose the CSCO model as a means to integrate and advance theory building. Findings The CSCO model explains the impact of culture on performance and evolution of HTMS firms through intra-firm and inter-firm social capital networks. Cultural context affects the performance of high-tech micro and small firms through the nature and structure of the networks involved in building and exploiting inter-firm and intra-firm social capital. Moreover, regional culture indirectly influences the balance between positive and negative effects of social capital on firm performance. These observations explain inconsistent findings from past empirical research and contribute to understanding the “embeddedness paradox” of social capital. Research limitations/implications The present model is not comprehensive. It does not account for many contextual factors identified in organizational network and cluster literature that contribute to the development of HTMS firms. Future research should consider the relationships between the three dimensions of social capital and seek to test the model with rigorous data collection and analysis. Originality/value While past studies focus on the direct relationship between regional culture and firm performance, this paper proposes the mediating effect of internal and external social capital between cultural context and firm performance. This proposal contributes to social capital and entrepreneurship literature and provides a potential explanation for inconsistent findings in past empirical research.

scholarly journals Structure-integration relationships in oil and gas supply chains

2018 ◽  
Vol 38 (2) ◽  
pp. 424-445 ◽  
Author(s):  
Seyed Mohammad Ebrahimi ◽  
S.C.L. Koh ◽  
Andrea Genovese ◽  
Niraj Kumar
Keyword(s):  
Supply Chains ◽  
Operations Management ◽  
Oil And Gas ◽  
Operational Performance ◽  
Equation Modeling ◽  
Organizational Studies ◽  
Successful Implementation ◽  
Content Type ◽  
Supplier Integration ◽  
The Impact

Purpose Although studies have demonstrated the importance of supply chain integration (SCI) strategies in improving firm performance, very little is understood about how the organizational structure (OS) of focal firms affects the successful implementation of SCI initiatives across supply chains (SCs). Taking into consideration the importance of the oil and gas (O&G) industry, as well as the impact of uncertainties on OS and strategy choices, it is important to understand how OS and SCI affect the operational performance of O&G SCs. The paper aims to discuss this issue. Design/methodology/approach Taking a contingency approach and using a global sample of 181 O&G firms, this study examines the mediating role of internal, customer, and supplier integration on the relationship between three main dimensions of OS – the degree of centralization, formalization, and hierarchical relationships and operational performance, using structural equation modeling. Findings Findings reveal that OS dimensions negatively impact operational performance. Further testing for the mediation found that by increasing SCI, O&G SCs can mitigate the negative effect of high centralization, formalization, and hierarchical relationship on operational performance. Research limitations/implications Classifying OS into “structuring” and “structural,” this research provides evidence on which of the two has a stronger negative impact on operational performance. This is significant since it may be difficult for O&G companies to restructure and reform their OS. Originality/value This study examines the impact of OS and SCI on improving the operational performance of the O&G SCs. Theoretical and practical contributions to the field of operations management and organizational studies are also discussed.

scholarly journals The impact of Industry 4.0 implementation on supply chains

2020 ◽  
Vol 31 (4) ◽  
pp. 669-686 ◽  
Author(s):  
Abhijeet Ghadge ◽  
Merve Er Kara ◽  
Hamid Moradlou ◽  
Mohit Goswami
Keyword(s):  
Supply Chain ◽  
Simulation Model ◽  
Supply Chains ◽  
Conceptual Model ◽  
Industry 4.0 ◽  
Successful Implementation ◽  
Technological Transformation ◽  
Implementation Framework ◽  
Content Type ◽  
The Impact

PurposeThe study aims to analyse the impact of Industry 4.0 implementation on supply chains and develop an implementation framework by considering potential drivers and barriers for the Industry 4.0 paradigm.Design/methodology/approachA critical literature review is performed to explore the key drivers and barriers for Industry 4.0 implementation under four business dimensions: strategic, organisational, technological and legal and ethical. A system dynamics model is later developed to understand the impact of Industry 4.0 implementation on supply chain parameters, by including both the identified driving forces and barriers for this technological transformation. The results of the simulation model are utilised to develop a conceptual model for a successful implementation and acceleration of Industry 4.0 in supply chains.FindingsIndustry 4.0 is predicted to bring new challenges and opportunities for future supply chains. The study discussed several implementation challenges and proposed a framework for an effective adaption and transition of the Industry 4.0 concept into supply chains.Research limitations/implicationsThe results of the simulation model are utilised to develop a conceptual model for a successful implementation and acceleration of Industry 4.0 in supply chains.Practical implicationsThe study is expected to benefit supply chain managers in understanding the challenges for implementing Industry 4.0 in their network.Originality/valueSimulation analysis provides examination of Industry 4.0 adoption in terms of its impact on supply chain performance and allows incorporation of both the drivers and barriers of this technological transformation into the analysis. Besides providing an empirical basis for this relationship, a new conceptual framework is proposed for Industry 4.0 implementation in supply chains.

Business Continuity Challenges in Global Supply Chains

2006 ◽  
pp. 320-339 ◽  
Author(s):  
Steve Cartland
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Business Process ◽  
Business Processes ◽  
Business Continuity ◽  
Chain Management ◽  
Starting Point ◽  
Supply Chain Governance ◽  
The Impact ◽  
Service Supply Chains

This chapter examines the relevance of business continuity to supply chain management. Business continuity has focused on the business processes of individual organizations. A business process in a supply chain can involve multiple discrete organizations. This chapter draws on the approaches used by individual organizations to implement continuity and apply them to a supply chain. Typically, supply chains are dependent on IT and workplace for staff. Both can be impacted in a disaster. If one member of a supply chain is affected, this will affect other organizations in the supply chain, magnifying the impact of the initial disaster. The chapter also examines the issues of service supply chains as well as physical goods. A practical outline plan for the development, auditing, and testing of a continuity plan for a supply chain and its management within an overall supply chain governance is proposed as a starting point for supply chain managers.

Workplace Relations: Past, Present and Future

2002 ◽  
Vol 27 (1_suppl) ◽  
pp. 149-159 ◽  
Author(s):  
Stephen Frenkel
Keyword(s):  
Multinational Corporations ◽  
Research Program ◽  
Knowledge Work ◽  
Future Research ◽  
Service Firms ◽  
Customer Contact ◽  
Workplace Relations ◽  
Technology Services ◽  
The Impact ◽  
Informational Economy

This paper briefly describes and explains a research trajectory that spans 25 years and provides some pointers for future research. Three sets of studies are addressed and organised thematically. The theme of the first research program is industrial conflict and accommodation, and the settings include strike-prone industries in Britain and Australia in the decade, 1973–83. The second set of studies addresses the theme of globalisation and the impact of multinational corporations on workplace relations. Relevant settings include countries in Africa, Europe and especially Asia in the period, 1994–2002. The third research program has the informational economy as its theme. This includes an emphasis on computer technology, services and knowledge work. The research focus is on workplace relations in customer-contact service firms, and in new industries such as biotechnology and software development that are particularly dependent on innovation.

Business Continuity Challenges in Global Supply Chains

2008 ◽  
pp. 2633-2644
Author(s):  
Steve Cartland
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Business Process ◽  
Business Processes ◽  
Business Continuity ◽  
Chain Management ◽  
Starting Point ◽  
Supply Chain Governance ◽  
The Impact ◽  
Service Supply Chains

This chapter examines the relevance of business continuity to supply chain management. Business continuity has focused on the business processes of individual organizations. A business process in a supply chain can involve multiple discrete organizations. This chapter draws on the approaches used by individual organizations to implement continuity and apply them to a supply chain. Typically, supply chains are dependent on IT and workplace for staff. Both can be impacted in a disaster. If one member of a supply chain is affected, this will affect other organizations in the supply chain, magnifying the impact of the initial disaster. The chapter also examines the issues of service supply chains as well as physical goods. A practical outline plan for the development, auditing, and testing of a continuity plan for a supply chain and its management within an overall supply chain governance is proposed as a starting point for supply chain managers.

Business Continuity Challenges in Global Supply Chains

2010 ◽  
pp. 2148-2163
Author(s):  
Steve Cartland
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Business Process ◽  
Business Processes ◽  
Business Continuity ◽  
Chain Management ◽  
Starting Point ◽  
Supply Chain Governance ◽  
The Impact ◽  
Service Supply Chains

This chapter examines the relevance of business continuity to supply chain management. Business continuity has focused on the business processes of individual organizations. A business process in a supply chain can involve multiple discrete organizations. This chapter draws on the approaches used by individual organizations to implement continuity and apply them to a supply chain. Typically, supply chains are dependent on IT and workplace for staff. Both can be impacted in a disaster. If one member of a supply chain is affected, this will affect other organizations in the supply chain, magnifying the impact of the initial disaster. The chapter also examines the issues of service supply chains as well as physical goods. A practical outline plan for the development, auditing, and testing of a continuity plan for a supply chain and its management within an overall supply chain governance is proposed as a starting point for supply chain managers.

Dimensional Impact of Social Capital on Financial Performance of SMEs

2020 ◽  
Vol 29 (1) ◽  
pp. 38-52
Author(s):  
Ishaq Ahmad Dar ◽  
Mridula Mishra
Keyword(s):  
Social Capital ◽  
Financial Performance ◽  
Social Relations ◽  
Emerging Economies ◽  
Small Firms ◽  
Small And Medium Enterprises ◽  
Primary Data ◽  
Four Dimensions ◽  
Medium Enterprises ◽  
The Impact

In emerging economies, small and medium enterprises (SMEs) contribute a sizeable proportion of exports and manufacturing output, and millions of people are provided employment. Entrepreneurs and these small firms are influenced by many contextual factors in their operations. Social capital factors, both formal and informal social networks, are considered influential to their performance. This study uses regression analysis to study the impact of social capital dimensions on financial performance of SMEs. Primary data were collected through survey of SMEs of India. It was found that out of five social capital dimensions only four dimensions, such as complicity, status, social relations and personal relations, positively impact the financial performance of SMEs, whereas one dimension ‘Interlinking and family support’ had no significant impact on financial performance of SMEs. The implications of these findings are discussed.

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