scholarly journals Pengaruh Servant Leadership, Empowerment dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pada Karyawan Royal Hotel n'Lounge Jember

2021 ◽  
Vol 8 (1) ◽  
pp. 97
Author(s):  
Retmita Tata Elsa Manora ◽  
Purnamie Titisari ◽  
Mochammad Syaharudin
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior

Organizational citizenship behavior merupakan kontribusi individu yang melebihi tuntutan peran di tempat kerja. Banyak faktor yang dapat mempengaruhi organizational citizenship behavior yaitu servant leadership, empowerment dan komitmen organisasi. Populasi pada penelitian ini adalah seluruh karyawan di Royal Hotel n’Lounge Jember. Sampel pada penelitian ini sebanyak 45 responden menggunakan metode yang digunakan adalah teknik sensus dimana seluruh populasi diambil sebagai sampel. Metode analisis yang digunakan adalah analisis regresi linier berganda. Hasil penelitian ini menunjukkan bahwa nilai signifikan servant leadership sebesar 0.003, variabel empowerment signifikansinya sebesar 0.009 dan variabel komitmen organisasi signifikansinya sebesar 0.018 lebih kesil dari nilai ketetapan signifikansi sebesar 0.05. kesimpulan yang didapat dalam penelitian ini yaitu bahwa servant leadership, empowerment dan komitmen organisasi berpengaruh terhadap organizational citizenship behavior. Pemimpin perusahaan disarankan meningkatkan gaya kepemimpinan yang melayani, perusahaan memberikan tanggung jawab dan otonomi kepada karyawan dan karyawan perusahaan diharapkan mempertahankan komitmen terhadap organisasi.

scholarly journals How Mindfulness and Servant Leadership Affect Customer-Oriented Organizational Citizenship Behavior: Service Climate as Potential Mediator

2019 ◽  
Vol 8 (2S9) ◽  
pp. 132-136
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Structural Model ◽  
Work Behavior ◽  
Self Report ◽  
Citizenship Behavior ◽  
Service Climate ◽  
Dispositional Mindfulness

One aspect of competitive advantage that is now the main focus of the company is human resources. To improve the performance of organizations related to service excellence, it takes work behavior that exceeds the demands of work, namely Customer Oriented-Organizational Citizenship Behavior. This article is Proposal for Doctoral Colloquia that aims to prove the variables that influence Customer Oriented-Organizational Citizenship Behavior and obtain a model of the structural relationship between Mindfulness, Servant Leadership, Service Climate, and Customer Oriented-Organizational Citizenship Behavior. This study is explanatory survey research with a mixed-method approach. The participants of this study are the supervisor of railway transportation provider in Jakarta, Indonesia. The sampling technique is multistage sampling (a combination of cluster sampling and stratified sampling). The data will be collected by self-report surveys. The data will be analyzed by using Structural Equation Modelling with Lisrel 8.7 software. The results from this study will be proved and built a structural model of the effect of mindfulness and servant leadership on Customer Oriented-Organizational Citizenship Behavior through a service climate. The novelty of this study is the addition of contextual factors such as service climate as a mediator variable in testing the effect of mindfulness on workplace outcomes such as Customer Oriented-Organizational Citizenship Behavior and the influence of servant leadership on Customer Oriented-Organizational Citizenship Behavior, and the development of dispositional mindfulness instrument for Indonesian employees.

The influence of servant leadership on employees' outcomes via job embeddedness in hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Qamar Zia ◽  
Muhammad Naveed ◽  
Muhammad Adnan Bashir ◽  
Asif Iqbal
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Work Performance ◽  
Turnover Intentions ◽  
Job Embeddedness ◽  
Work Outcomes ◽  
Citizenship Behavior ◽  
Hotel Management ◽  
Content Type

PurposeDrawing from social exchange theory, the purpose of this study is to investigate the influence of servant leadership on organizational citizenship behavior, turnover intentions and work performance through mediating role of job embeddedness.Design/methodology/approachThe data were gathered from 252 frontline employees of Pakistan's hotel industry in two-time lags with an interval of two months by using purposive sampling. PLS-SEM was applied for the analysis of data and hypothesis testing.FindingsThe study ascertained that job embeddedness is a potent mediator between the nexus of servant leadership and aforementioned work outcomes. The study results portray that servant leadership promotes job embeddedness, OCB, work performance and reduces turnover intentions.Research limitations/implicationsHotel management can use job embeddedness to boost servant leadership and reduce turnover intentions. In addition, management should also increase servant leadership by organizing training and workshops for their managers, which ultimately improves followers' organizational citizenship behavior and work performance.Practical implicationsHotel management can use job embeddedness to boost OCB, work performance and reduce turnover intentions. In addition, management should also increase servant leadership by organizing training and workshops for their managers, which ultimately improves followers' citizenship behavior and work performance.Originality/valueThere are numerous calls for research to ascertain as well as sparse literature available whether job embeddedness act as a mediator in the nexus of servant leadership and work outcomes or not. The current study fills these voids and contributes to the literature by empirically examining the mechanism of job embeddedness between servant leadership and the work outcomes.

scholarly journals SERVANT LEADERSHIP DAN EMPOWERMENT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOUR PADA KARYAWAN ASA VILLA SEMINYAK

2017 ◽  
Vol 7 (1) ◽  
pp. 29
Author(s):  
Putu Agung Pratama Sandara ◽  
I Gusti Made Suwandana
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior

ABSTRAK Penelitian ini bertujuan untuk menguji pengaruh servant leadership dan empowerment terhadap organizational citizenship behavior pada karyawan Asa Villa Seminyak dengan menggunakan metode sensus (total sampling) dalam menentukan sampel sebanyak 44 responden, melalui teknik analisis regresi linear berganda. Hasil analisis membuktikan servant leadership dan empowerment secara simultan berpengaruh positif pada organizational citizenship behavior. servant leadership berpengaruh positif secara parsial pada organizational citizenship behavior. Empowerment berpengaruh positif secara parsial pada organizational citizenship behavior. Pihak manajemen Asa Villa Seminyak harus mengedepankan penerapan servant leadership demi menciptakan suasana yang aman dan nyaman di dalam bekerja. Pihak manajemen melalui pimpinan agar melaksanakan penerapan empowerment dengan kemudahan bagi karyawan dalam mencari informasi penting terkait pekerjaan sehingga mampu untuk menyelesaikan pekerjaannya.   Kata kunci : servant leadership, empowerment, organizational citizenship behavior

Erholt und engagiert am Arbeitsplatz – mentales Abschalten nach der Arbeit als Mediator zwischen Servant Leadership und freiwilligem Arbeitsengagement

2017 ◽  
Vol 31 (3) ◽  
pp. 260-274
Author(s):  
Freya Ellen Steffen ◽  
Kai Externbrink
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Psychological Detachment

Die kognitive Distanzierung von Arbeitsinhalten wahrend der arbeitsfreien Zeit ( psychological detachment) stellt einen wichtigen Faktor für Erholung, Wohlbefinden und andauernde Leistungsfähigkeit von Beschäftigten dar. Die Antezedenzien von mentalem Abschalten nach der Arbeit sind jedoch bisweilen nur unzureichend untersucht worden; dies gilt insbesondere für Variablen im unmittelbaren Arbeitsumfeld von Mitarbeitern. Was können Organisationen tun, um das mentale Abschalten ihrer Mitarbeiter in der Freizeit zu fordern? Basierend auf einer Kombination aus dem Stressor–Detachment Model und der Theorie der Ressourcenerhaltung gehen wir davon aus, dass Servant Leadership als Prädiktor von mentalem Abschalten nach der Arbeit betrachtet werden kann, welches sich wiederum positiv auf freiwilliges Arbeitsengagement (Organizational Citizenship Behavior), auswirkt. Die Hypothesen testen wir mittels Querschnittsdesign mit N = 121 Mitarbeitern eines Technologiekonzerns. Es werden Zeitintervalle zwischen den Erhebungszeitpunkten sowie Fremdbeurteilungen eingesetzt, um das Risiko von Methodenverzerrung zu minimieren. Die Ergebnisse eines Strukturgleichungsmodells zeigen hypothesenkonform, dass mentales Abschalten nach der Arbeit den Zusammenhang zwischen Servant Leadership und freiwilligem Arbeitsengagement teilweise mediiert. Implikationen für die Praxis und Ansatzpunkte für zukünftige Forschungsarbeiten werden diskutiert.

scholarly journals The Role of Servant Leadership and Work Motivation on Organizational Citizenship Behavior: Evidence from Indonesian Generation Y Employees

2020 ◽  
pp. 117-122
Author(s):  
Indra Wahyu ◽  
Anoesyirwan Moeins ◽  
Widodo Sunaryo
Keyword(s):  
Servant Leadership ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Generation Y ◽  
Delphi Technique ◽  
Work Motivation ◽  
Citizenship Behavior ◽  
Quantitative And Qualitative Research ◽  
Positive Effect

The purpose of this study is to find an effort to increase organizational citizenship behavior of Generation Y employeesthrough the identification of the influence of servant leadership and work motivation. This research wasconducted on Generation Y employeesare governmental officers aged 23 -43 years at Bogor Regency. The research sample was 86 persons of generation Y from 3 agencies and 11 offices at Bogor Regency. This research uses a quantitative approach and is completed by a qualitative approach through the Delphi technique. The findings revealed that servant leadership has a significant and positive effect on OCB of generation Y, work motivation has a significant and positive effect on OCB of generation Y, servant leadership and work motivation has a significant and positive effect on OCB of generation Y. The results of quantitative and qualitative research conclude that the improvement of the organizational citizenship behavior (OCB) of Generation Y employeescan be done through strengthening servant leadership and work motivation.

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