A Study on the improvement of e-Learning Education Service Quality in Public Lifelong Education Institutions

2021 ◽  
Vol 22 (4) ◽  
pp. 55-69
Author(s):  
Young Sun Kwon ◽  
Hyuk Jun Choi
Keyword(s):  
Service Quality ◽  
Lifelong Education ◽  
Education Service ◽  
E Learning

scholarly journals Distance Education Service Quality in Turkey

2021 ◽  
Vol 6 (2) ◽  
pp. 29-43
Author(s):  
Başak Gök ◽  
Hadi Gökçen
Keyword(s):  
Distance Education ◽  
Learning Environment ◽  
Service Quality ◽  
Educational Services ◽  
Limited Capacity ◽  
Important Place ◽  
Production Of Knowledge ◽  
Education Service ◽  
E Learning ◽  
Increasing Demand

Universities occupy an important place in the training of qualified manpower needed by a country, in the production of knowledge and in service to the society with the educational services they provide. Due to the limited capacity and increasing demand in higher education, distance education (DE) programs in universities are spreading rapidly. In this study, the components affecting the service quality perception of the DE service offered and the score of the students, who are the most important customers of the DE program, were determined. Service quality was measured by DE-SERVQUAL, which has a 4-factor structure: "e-learning environment", "trust", "accessibility" and "enthusiasm". In the study where 457 valid answers were evaluated, students indicated that accessibility is the most important dimension that determines the DE service quality. It is followed by e-learning environment, reliability and enthusiasm in the descending order. In addition, students gave the lowest score to the e-learning environment dimension in the program they were enrolled in. Keywords: service quality, distance education, DE-SERVQUAL, SERVQUAL

Measuring Service Quality in The Context of Higher Education in Vietnam

2013 ◽  
pp. 77-90
Author(s):  
Yen Nguyen Thi Hoang
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Exploratory Study ◽  
Measurement Scale ◽  
Education Service ◽  
The Subject

This paper focuses on the understanding of service quality in the context of Vietnamese universities. It proposes an approach for measuring the quality of the higher education service provided by universities in Vietnam. Firstly, an exploratory study was conducted. Then, the set of items which were generated became the subject of a questionnaire that was then administered to 675 students of a Vietnamese university to determine the dimensions of higher education service quality in this context. The obtained results permit us to appropriate a measurement scale which is slightly different from the SERVQUAL scale widely known as the standard for measuring service quality. The results also show that tangible elements, responsiveness and assurance seem to be three specific dimensions of the higher education service of Vietnamese universities.

ENTREPRENEURSHIP EDUCATION SERVICE QUALITY IN UNIVERSITIES BASED ON SERVQUAL MODEL

2017 ◽  
Vol 5 (2) ◽  
pp. 60-74
Author(s):  
Saba ojaghi ◽  
Bijan Rezaee ◽  
Nader Naderi ◽  
Habib Jafari
Keyword(s):  
Service Quality ◽  
Entrepreneurship Education ◽  
Education Service
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