scholarly journals BUSINESS PROCESS REENGINEERING IN THE BUSINESS PROCESS OF HAJJ AND UMRAH REGISTRATION SERVICES (CASE STUDY: MINISTRY OF RELIGION IN BALIKPAPAN CITY)

2021 ◽  
Vol 2 (1) ◽  
pp. 68
Author(s):  
Ridha Auliya ◽  
I Putu Deny A.S. Prabowo
Keyword(s):  
Quality Of Service ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Community Needs ◽  
Community Organizers ◽  
The Republic ◽  
The City

The Ministry of Religion of the Republic of Indonesia is the Ministry within the Indonesian Government in charge of religious affairs. The Ministry of Religion in Balikpapan can serve in the fields of Education, Marriage, Waqf, Consultants on Household Issues, Mosque Construction, Hajj and others. The Ministry of Religion in the Field of Hajj and Umrah (PHU) Administrators as community organizers and facilitators who of course must behave professionally in serving, accompanying and assisting everything that is needed and prepared by prospective pilgrims before departure until returning to worship. Hajj and Umrah organizers as institutions within the ministry of religion certainly need to fulfill the demands of providing guidance. In this practical work, the special task carried out at the Ministry of Religion of the City of Balikpapan is to carry out Business Process Reengineering in the business process for Hajj registration services during the COVID-19 pandemic, so that the business process becomes more effective and efficient. Preparation of a Business Process with a Business Process Reengineering by providing additional activities and reducing activities. The addition of this activity for prospective pilgrims is proposed to first check the haj registration information on the kemenag.go.id website or asramahajibalikpapan.co.id. The information on the website is complete for community needs. So with the prospective pilgrims who can check Hajj registration information online, it can eliminate misunderstandings and the quality of service provided by the Ministry of Religion is already very good.

scholarly journals Multimedia Tools in the Design of a Business Process Reengineering Course Based on Brain Based Teaching: A Case Study on MBA Program in Mekelle University, Ethiopia

2015 ◽  
Vol 1 (2) ◽  
pp. 166-176
Author(s):  
Tewelde Mezgobo
Keyword(s):  
Strategic Management ◽  
Business Process ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Mba Program ◽  
Mekelle University ◽  
E Learning ◽  
College Of Business

The use of multimedia either to support traditional educational tools or independently in e-learning distance programs is increasing from time to time. Accordingly, in this paper the MBA evening program in College of Business and Economics of Mekelle University has been considered as a case. In order to show how Gagne's Nine Events of Instruction can be practically applied in developing educational lesson, in this paper, business process reengineering (BPR) is selected as one aspect of strategic management course. To enhance the quality of education in teaching strategic management in general and BPR as an aspect of strategic management in particular an attempt has been made to identify relevant websites based on the concepts of “orchestrated immersion” as well as “active processing”

Healthcare Process Redesign

2011 ◽  
pp. 27-49
Author(s):  
Minh Huynh ◽  
Sal Agnihothri
Keyword(s):  
Business Process ◽  
Business Process Reengineering ◽  
Hospital Setting ◽  
Process Reengineering ◽  
Process Redesign ◽  
Healthcare Process

In this chapter, we present key principles and the limitations of business process reengineering (BPR) in general, and the use of BPR in healthcare in particular. We then present a case study of reengineering a healthcare process. The purpose of this case study is to explore the reality of how a BPR project is initiated, formulated, and implemented in a hospital setting and how it can fail. In the final discussion, we analyze the possible reasons for the failure of the BPR project and discuss their implication to the implementation of BPR in general.

Improving the efficiency of public administrations through business process reengineering and simulation

2015 ◽  
Vol 21 (2) ◽  
pp. 419-462 ◽  
Author(s):  
Marta Rinaldi ◽  
Roberto Montanari ◽  
Eleonora Bottani
Keyword(s):  
Public Administration ◽  
Business Process ◽  
Business Process Reengineering ◽  
Service Level ◽  
Future Research ◽  
Process Reengineering ◽  
Content Type ◽  
The Public ◽  
Research Activities

Purpose – The purpose of this paper is to propose a business process reengineering (BPR) approach to a public administration of Italy, to first assess the efficiency of the administration, then to redesign its internal processes, to improve the current performance. Design/methodology/approach – A detailed mapping of the AS IS processes of the public administration was initially carried out, together with the collection of the relevant data. Then, a simulation model was designed to support the BPR approach. In particular, the model was exploited to assess the performance of the AS IS scenario of the organization, then to investigate numerous TO BE process configurations and evaluate the achievable performance improvements. Findings – From the study, it emerged that the current efficiency level of the public administration examined has potentials to be significantly improved. For instance, by maintaining its current workforce, the public administration could consider the opportunity of providing additional services to the citizens or to serve citizens from the neighbouring municipalities. Otherwise, the organization could consider a reorganization and reduction of its current workforce, at the same time keeping the service level to its citizens almost unchanged. Research limitations/implications – Results of this study cannot be fully generalized, since the whole analysis is grounded on specific public administration. Moreover, although the simulation outcomes of the TO BE processes show interesting improvements compared to the AS IS scenario, the TO BE configurations were not (yet) implemented in practice. Therefore, the results provided should be confirmed in future research activities. Practical implications – The case study allowed deriving some useful guidelines to improve the efficiency of the public administration examined, as well as to identify some TO BE configurations that could be implemented in practice. Originality/value – Scientific literature includes a limited number of studies that evaluate the efficiency of public organizations in real contexts. Moreover, no studies target public administrations in Italy. Therefore, this case study represents an interesting addition to the literature.

Reinventing Business Processes Through Automation

2011 ◽  
pp. 207-239
Author(s):  
D. Paper
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Business Analysis

Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer & Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.

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