ORIENTA + COVID" CALL CENTER SERVICE IN THE XINGU-PA REGION

Worldwide, guidelines have been developed that indicate the adoption of measures, which can guide and assist the population in times of pandemic. In this sense, several cities have incorporated the practice of health call centers with qualified specialists to provide correct information about the disease, creating remote channels to make calls such as telephones, video calls and applications that do not require the crowding of people at health units. The objective of the work was to describe the “Orienta+COVID” call center service installed in the Xingu-PA region, Brazil. The study was carried out in the Xingu region, Pará, Brazil. The reports of the attendants participating in the project were collected and the attendance registration report, which took place from May 25th to June 30th, 2020, was analyzed. A total of 1210 visits were made in the period analyzed through 60 attendants who took turns on duty. During tele orientation, health professionals collected patient data, their complaints and doubts to determine, through the classification of symptoms, what would be the guidelines to be passed. The call center performed by health professionals during the project was essential to answer patients' doubts as well as being able to better guide them on how to proceed in suspected or confirmed cases of the new coronavirus and thus contribute to reducing the demand for urgent and emergency services.

Integrating Telemedicine in Assisting Poison Center Service: Line Application

Objective: To characterize Line, a mobile chat application, usage in Ramathibodi Poison Center (RPC) for further improvement of toxicological consultation services. Materials and Methods: Retrospective data were retrieved from Line messages together with concurrently recorded cases in the RPC database for six months, between November 16, 2018 and May 15, 2019. Time of consultation, time to response, types of toxins, reasons for consultation, and delivered content were recorded. Results: Over six months, 12,686 consultations were made via the hotline with 1,181 cases that used Line as an adjunct with 1,301 conversations. Median response time was three minutes. The most common poisonings were pesticides with 525 contacts (40.4%), followed by pharmaceutical agents and animal toxins. Most requests were for treatment suggestions with 731 contacts (56.2%), followed by notifying case progression and substance or animal identification. Among 1,030 files sent by consultees, the most common were photos of substances and animals for identification. Among 997 responses, most RPC staff used Line as an adjunct for treatment suggestions at 659 times (66.1%), followed by substance or animal identification and providing diagnoses. Overall, 602 protocols were delivered. Conclusion: Ten percent of all consultations were accompanied by Line usage. Most contacts were about pesticides and for appropriate treatment. RPC also used Line to effectively deliver diagnoses and treatment and increase coverage nationally. Keywords: Telemedicine, Line, Application, Poison center

Factor Analysis Affecting Quality of Life of PLWHA at the Community Health Center Service

Until now, HIV infection is still a global health problem. Handling of HIV infection cases still faces many problems due to various factors. As a result of these factors can also affect the quality of life of PLWHA. The purpose of this study was to analyze the influence of factors from knowledge, attitudes, stigma and family support on the quality of life of PLWHA at the Community health center Service of Teladan in 2020. This study used an analytic survey design with a cross-sectional approach. The sample size in the study was 93 people. The measuring instrument used is a questionnaire. The bivariate analysis used was the Chi-square test and the multivariate with the multivariable logistic regression test. A total of 72 respondents (77.4%) were male and 63 respondents (67.4%) were adults. From the results of the multivariate analysis, the sig values of knowledge (p = 0.013), attitudes (p = 0.045), stigma (p = 0.045) and family support (p = 0.001) were obtained. It was found that there was an influence of knowledge, attitudes, stigma and family support factors on the quality of life of PLWHA. From the results of this study, it is hoped that it can improve services to PLWHA and provide understanding about HIV-AIDS to patients, families and also the community in order to reduce stigma and discrimination against PLWHA

Analysis of Factors That Influences Customer Retention in Unit Trust Industry

ABSTRACT Relationship Marketing has been perceived as an incredible method to fabricate a restrictive long haul relationship with their customers in the present powerful worldwide commercial center. Service quality is becoming increasingly important to a growing number of businesses. A unit trust's prosperity relies upon the skill and experience of the organization that oversees it. The aim of this research is to emphasise the significance of service quality in unit trust industry. This research was conducted using a questionnaire that was distributed to 200 customers of unit trust agents in Penang. It can be concluded that relationship marketing is essentially corresponded with service quality and consumer loyalty as well as client retention.

Rancang Bangun Aplikasi Administrasi Perbaikan Kendaraan Pada Vehicle Operation Management Berbasis Web di PT Altrak 1978 Samarinda

PT ALTRAK 1978 Samarinda is a large branch that has several departments, including HR&GA, FA, Marketing, Part, Rebuild Center, Service and VOM (Vehicle Operation Management). The task of VOM is to maintain, repair and manage all operational vehicle assets owned by PT. ALTRAK 1978 at 10 Depos in the Kalimantan area, and one of the tasks of VOM is to create reports for all processes carried out at VOM and everything related to company operational vehicles, but many reports are made that require data from vehicle repairs such as operational vehicle repair history . When retrieving data from the repair history, we always experience difficulties because the data is incomplete and not integrated between several parts at PT. ALTRAK 1978 Samarinda and until now, if there are complaints about damage to operational vehicles, vehicle users still experience problems when they want to report damage to these vehicles because there is no administration system in every vehicle repair administration process. The formulation of the problem is how to make it easier for VOM to report vehicle repairs with a data source or repair history that can be seen and retrieved easily by several parties involved in the vehicle repair administration process with the aim of making it easier for VOM and vehicle users to receive and report vehicle damage quickly and in an integrated manner. each other between several departments.

THE USER’S PERSPECTIVE ON THE DAY CENTER SERVICE FOR PEOPLE WITH DEMENTIA

Background: The participation of health service users in satisfaction studies has provided important indicators of service quality. Objectives: To identify and analyze the perception of people with dementia about their experiences in a multidisciplinary Day Center health service. Method: A qualitative descriptive study carried out through the application of a semi-structured interviews to 17 patients with mild to moderate dementia. The data analysis was performed using the Framework method. Results: We identified two main themes: the experience and reasons to attend the Day Center and participants’perceptions of the service. The second theme was divided into six sub-themes: the Day Center as a treatment space, an occupation, a socialization space, a welcoming space, the trust in the team, and suggestions and satisfaction with the service. Participants reported confidence in the treatment provided and in the team. They considered being at the Day Center important to their physical and psychological health. The main reasons were being able to leave the house and get busy, the possibility of socializing and the feeling of happiness generated by being at the Day Center. They also demonstrated satisfaction with the service in general. Conclusion: Individuals with mild cognitive impairment and mild and moderate dementia may provide feasible and reliable information about health services provided.