THE INTEGRATION OF CROATIAN HOTEL INDUSTRY INTO THE STANDARD EUROPEAN AND INTERNATIONAL PERFORMANCE MEASUREMENT SYSTEM

2003 ◽  
Vol 9 (1) ◽  
pp. 49-56
Author(s):  
Ivanka Avelini Holjevac ◽  
Helga Maškarin
Keyword(s):  
Performance Measurement ◽  
Business Performance ◽  
Hotel Industry ◽  
Standard System ◽  
Performance Measurement System ◽  
Business Success ◽  
International Standard ◽  
Industry Type ◽  
Information And Communication

International standard system of business performance indicators used by the hotel industry consists of two parts: standard financial ratios - that are accepted and used by companies regardless of industry type, and standard business ratios for the hotel industry - a part that encompasses and reflects the characteristics of the hotel business operation. When defining the indicators and building the systems of indicators, it is necessary to take into consideration that they have to be adjusted to the characteristics of hotel operation, they have to reflect the quality of the business success, they have to be measurable and complement each other, be complete and comparable with similar companies and their business branch. The aim of this paper is to emphasize the importance of the integration of Croatian hotel industry into the European and international standard system for performance measurement. To enter the standard international hotel business information and communication system, certain conditions and standards need to be fulfilled. These conditions and standards are discussed in this paper.

scholarly journals DISCOVERING PERFORMANCE MEASUREMENT SYSTEM TO EVALUATE THE EFFICIENCY OF E-BUSINESS SOLUTIONS / VEIKSMINGUMO MATAVIMO SISTEMOS PAIEŠKOS E. VERSLO NAŠUMUI ĮVERTINTI

2012 ◽  
Vol 4 (3) ◽  
pp. 216-223 ◽  
Author(s):  
Laura Uturytė-Vrubliauskienė
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Business Performance ◽  
Information Technologies ◽  
Economic Benefits ◽  
Performance Measurement System ◽  
Exact Nature ◽  
Organization Performance ◽  
Basic Objective ◽  
Performance Measurement Systems

Despite the significant growth of information technologies investments, evidence of their influence on organization performance remains inconclusive. Nowadays it is very important to realize whether expected economic benefits of information technologies investments are being recognized in organizations. Currently organizations can no longer afford basically to lose their money in e-business initiatives without developing and using suitable metrics to measure the effectiveness of such investments and to find out the relationship between e-business and organization performance. The study describes research aimed at determining the exact nature of such e-business performance measurement systems. The basic objective of this study is to discover performance measurement system for evaluating the efficiency of e-business solutions. Santrauka Svarbiausias šiuolaikinės organizacijos tikslas – didinti verslo vertę sėkmingai taikant konkurencingas priemones. Dėl to organizacijos yra priverstos ieškoti alternatyvių būdų, kaip spręsti verslo problemas. Dabartinėje visuomenėje, vykstant sparčiai technologijų kaitai ir globalizacijos procesui, verslas ir informacinės technologijos yra neatsiejami. Organizacijos, norėdamos tinkamai valdyti duomenis, keistis jais su partneriais ieško įvairių informacinių technologijų sprendimų. Organizacijų investicijos į informacines technologijas per pastaruosius du dešimtmečius auga labai stipriai. Tačiau sudėtinga įvertinti, kokią įtaką verslo efektyvumui turi diegiamos ir naudojamos informacinės technologijos. Todėl pasaulinės konkurencinės rinkos sąlygomis veiklos vertinimas tampa svarbia ekonomine problema. Sėkmingą verslą garantuoja informacija apie kiekvieno produkto ar vartotojo pelningumą ir atskirų padalinių veiklos efektyvumą. Mokslinio tyrimo rezultatai rodo, kad trūksta galimybių įvertinti verslo veiksmingumą. Pagrindinis šio straipsnio tikslas – veiksmingumo matavimo sistemos paieškos, leidžiančios įvertinti elektroninio verslo sprendimų našumą. Atskleidžiant poreikį kurti ir diegti tokias sistemas organizacijose, įrodant, kad veiksmingumo sistemos, taikomos šiuo metu, netinka taikyti organizacijoms, jos turi būti adaptuotos ir gebėti įvertinti informacinių technologijų įtaką veiklos našumui.

The Benefits of an E-Business Performance Measurement System

2011 ◽  
pp. 158-169
Author(s):  
David Barnes ◽  
Matthew Hinton
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Balanced Scorecard ◽  
Business Performance ◽  
Best Practice ◽  
Performance Metrics ◽  
Performance Measurement System ◽  
The Balanced Scorecard ◽  
Business Operations ◽  
Performance Measurement Systems

This chapter investigates how organizations have been adapting their performance measurement practices in response to their adoption of e-business in their business operations. It aims to identify the features and benefits of an effective e-business performance measurement system. Twelve organizations known to have had some success in developing performance measurement systems suitable for the online environment were studied. The researchers found that these organizations adopted an incremental rather than a radical approach to changing their performance measurement system for e-business, thereby avoiding the costs and disruption associated with the introduction of more complex performance metrics. Secondly, they eschewed the use of best practice recipes (such as the balanced scorecard). The study concludes that although these results may be at odds with the prescriptive generic performance measurement literature, they may be appropriate for the current state of development of e-business.

scholarly journals Towards a definition of a business performance measurement system

2007 ◽  
Vol 27 (8) ◽  
pp. 784-801 ◽  
Author(s):  
Monica Franco‐Santos ◽  
Mike Kennerley ◽  
Pietro Micheli ◽  
Veronica Martinez ◽  
Steve Mason ◽  
...  
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Business Performance ◽  
Performance Measurement System ◽  
Definition Of

scholarly journals EVALUATION OF IMPLEMENTATION OF CLOUD COMPUTING in PT. SUPRANUSA SINDATA

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Andika Ramadhan
Keyword(s):  
Cloud Computing ◽  
Performance Measurement ◽  
Systems Engineering ◽  
Balanced Scorecard ◽  
Business Performance ◽  
Computing System ◽  
Performance Measurement System ◽  
Computing Technique ◽  
Strategic Performance ◽  
Cloud Computing System

THE RESEARCH OBJECTIVES in this thesis is as evaluation of the implementation of Cloud Computing which has been in implementation in PT. Supranusa Sindata in order to develop into better again. METHODS were used in this study include the collection of journals and books as reference or grounding in analyzing. Data obtained from questionnaires to 100 respondents. The data were analyzed using factor analysis method after continued using regression analysis and designed with the IT Balanced Scorecard method. RESULTS OBTAINED is a form factor that can be used by PT. Supranusa Sindata to evaluate the implementation of Cloud Computing, technique systems engineering factors of cloud computing, cloud computing system management, performance measurement system of cloud computing, cloud computing system effectiveness. CONCLUSION with the model that can be used to evaluate the implementation of cloud computing and the design of strategic performance measurement using IT Balanced Scorecard is expected to grow so will affect the company's business performance and increase employee knowledge.

scholarly journals Factors influencing use of a performance measurement system in a rehabilitation hospital

2016 ◽  
Vol 5 (5) ◽  
pp. 79
Author(s):  
Diana Zidarov ◽  
Claude Sicotte ◽  
Anita Menon ◽  
Marie-Christine Hallé ◽  
Lise Poissant
Keyword(s):  
Performance Measurement ◽  
Implementation Process ◽  
Negative Influence ◽  
Decision Makers ◽  
Performance Measurement System ◽  
Structured Interviews ◽  
Healthcare Organizations ◽  
Management Tools ◽  
Rehabilitation Hospital

Background: Rehabilitation hospitals, like other healthcare organizations, are under increasing pressure to apply management tools such as performance measurement systems (PMSs). PMS implementation represents a major challenge as it involves significant organizational change. This study explored how a PMS was used in a rehabilitation hospital and what were the factors explaining its use.Methods: A qualitative longitudinal study was conducted. Two data sources were used: interviews with hospital directors and organizational documents. Semi-structured interviews were conducted pre-implementation (n = 7) and 10 months post-implementation (n = 7) of the PMS. A total of 111 documents produced between 2011 and 2014 were reviewed. The Consolidated Framework for Implementation Research (CFIR) was used as a conceptual framework for data collection and analysis.Results: Decision makers used the PMS mostly for monitoring and accountability purposes and also for promoting their organization’s performance and enhancing the organization’s credibility. It was rarely used to trigger change management projects. Major barriers to PMS use were the lack of planning of the implementation process, available resources and the perceived quality of the developed PMS. Major facilitators for PMS implementation were related to continuous leadership engagement, specific PMS characteristics (perceived advantages, lack of complexity), quality of communications, and a perceived need for a PMS. Some key recommendations are proposed to decision makers that may enhance PMS use.Conclusions: PMS use is influenced by multiple factors, however the positive or negative influence of each factor is context dependent. Key recommendations are proposed to decision makers that may enhance PMS use.

scholarly journals PERFORMANCE DIMENSIONS OF SRI LANKAN HOTEL INDUSTRY

2020 ◽  
Vol 18 (11) ◽  
Author(s):  
Prathap Kaluthanthri ◽  
Atasya Osmadi
Keyword(s):  
Performance Measurement ◽  
Three Dimensional ◽  
Hotel Industry ◽  
Middle Level ◽  
Performance Measurement System ◽  
Sri Lankan ◽  
Management Service ◽  
Stock Management ◽  
Supplier Performance ◽  
Performance Dimensions

The mixed nature of industrial and service dimension of a hotel including pure service (room service), stock management service (beverage and vendors product), and in-house processing (Food at the restaurant) crafts are a unique business setting for a hotel. In consequence, it creates a challenging task for monitoring the alignment of the strategic plan of the hotel. Hence, the performance of a hotel needs to be measured through a three-dimensional perspective which covers (i) nature of pure service, (ii) product, and (iii) service-product. The measure of the three-dimensional perspective requires empirically validated hotel-specific performance measurement system. The study reviews experts’ views on performance measurement dimensions for the hotel industry in Sri Lanka based on the Analytic Hierarchy Process (AHP). Performance dimensions identified through literature review evaluated by a panel of experts consists of academics, seniors and middle-level management of hotels, government and travel advisory officials, and opinion leaders. The results of AHP on performance dimensions were re-confirmed by applying Content Validity Ratio (CVR) analysis. The AHP order of performance dimensions begins with Competitiveness followed by Finance, Quality, Innovation, Flexibility, Resource utilization, Environment, and Supplier Performance respective. The CVR on AHP order confirmed 6 dimensions on performance measurement for Sri Lankan hotel industry as final selection leaving out environmental and supplier performance from the list of performance dimensions.

scholarly journals The effect of enabling versus coercive performance measurement systems on procedural fairness and red tape

2021 ◽  
Author(s):  
Paula M. G. van Veen-Dirks ◽  
Marijke C. Leliveld ◽  
Wesley Kaufmann
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Development Process ◽  
System Development ◽  
Procedural Fairness ◽  
Performance Measurement System ◽  
Measurement Systems ◽  
Red Tape ◽  
Performance Measurement Systems

AbstractIn this study, we investigate the effects of an enabling versus a coercive performance measurement system on how employees perceive the procedural quality of such systems. In particular, we examine the design characteristics and the development process of performance measurement systems. We hypothesize that an enabling design and an enabling development process, as compared to a coercive design and a coercive development process, lead to perceptions of greater procedural fairness and less red tape. To test our hypotheses, we conduct an experiment with two different samples (a student laboratory sample and an online sample). In general, our results indicate that an enabling performance measurement system design and an enabling system development process both independently increase procedural fairness and decrease red tape. These findings imply that organizations interested in improving the procedural quality of their performance measurement system should focus on designing and developing a system that is enabling rather than coercive.

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