The National Shipbuilding Research Program, 1990 Ship Production Symposium, Paper No. 3B-2: Shipbuilding and the Malcolm Baldridge National Quality Award

1990 ◽  
Author(s):  
Mitchell E. Steller ◽  
Barbara Lamb
Keyword(s):  
Research Program ◽  
Symposium Paper ◽  
National Quality ◽  
Quality Award ◽  
National Quality Award

Receiving a national quality award three times

2015 ◽  
Vol 27 (1) ◽  
pp. 63-78 ◽  
Author(s):  
Paulo A. Cauchick Miguel
Keyword(s):  
Driving Force ◽  
Financial Analysis ◽  
Management Practice ◽  
Performance Excellence ◽  
Structured Interviews ◽  
Content Type ◽  
National Quality ◽  
Quality Award ◽  
And Performance ◽  
National Quality Award

Purpose – In recent decades, a framework for management performance has proven to be an important management practice for achieving organisational performance excellence. In this sense, the purpose of this paper is to analyse how a specific company manages to achieve performance excellence through the attainment of the Brazilian National Quality Award. Design/methodology/approach – The study adopts a case-based approach using a single unit of analysis that might be considered a revealing case. The company studied is one of the largest companies in the information and financial analysis sector in Latin America and is part of a major worldwide corporation. Semi-structured interviews with senior managers and document analysis were used for data collection, with content and inductive analysis performed a posteriori. Findings – The main results outline the approach adopted by the company for each performance excellence award criterion and highlight some of the relevant organisational practices, especially those related to the nature of the company’s businesses. The findings show that the top management has been an essential driving force in transforming the managers at all levels into agents of improvement at the studied company. Additional key points are the deployment of the company’s “shared values” throughout the company and the implementation of a medium- and long-term comprehensive strategic plan focused on the award criteria. The company’s strategic system has been a driving force of its success. Research limitations/implications – For a more extensive empirical validation, further replications using other samples are needed to ensure the external validity of these findings. Originality/value – This paper is one of the few published studies discussing business excellence in emerging economies, which is not observed very often in developing markets. In addition, the paper focuses on promoting a culture of quality, a less common phenomenon in the economies of developing countries than in those of developed nations. Finally, this paper may be useful for practitioners and academics interested in the subject of quality and performance excellence.

The Brazilian National Quality Award: sharing some best practices of the winner in 1993

Technovation ◽  
1994 ◽  
Vol 14 (10) ◽  
pp. 657-678 ◽  
Author(s):  
T.Diana L.v.A. de Macedo-Soares ◽  
S.G.R. Chamone
Keyword(s):  
Best Practices ◽  
National Quality ◽  
Quality Award ◽  
National Quality Award

Value–based Total Performance Excellence Model: An Overview

2012 ◽  
Author(s):  
Mohd Rashid Ab Hamid ◽  
Zainol Mustafa ◽  
Nur Riza Mohd. Suradi ◽  
Mokhtar Abdullah ◽  
Wan Rosmanira Ismail ◽  
...  
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Core Values ◽  
Performance Measurement System ◽  
Performance Excellence ◽  
Performance Management Systems ◽  
National Quality ◽  
Quality Award ◽  
Total Performance ◽  
National Quality Award

Dewasa ini, kebanyakan organisasi bersaing demi kelangsungannya. Oleh yang demikian, pelbagai sistem pengurusan prestasi yang sesuai diambil untuk diaplikasikan ke dalam organisasi. Terdapat banyak model kecemerlangan prestasi yang hanya tertumpu kepada pengukuran yang melibatkan aspek lahiriah sahaja seperti Malcolm Baldridge National Quality Award (MBNQA), European Quality Award (EQA), Deming Prize dan Model Kanji. Walau bagaimanapun, pengukuran aspek bukan lahiriah atau intangibles juga penting dan perlu diberi perhatian dalam meningkatkan prestasi organisasi. Kertas kerja ini membincangkan nilai–nilai teras dalam VBTPEM dan mengenal pasti nilai–nilai teras sedia ada di universiti–universiti di Malaysia. Model ini memberikan output kedudukan keseluruhan dan pencapaian universiti berdasarkan nilai teras yang diukur dan mengenal pasti proses penambahbaikan yang perlu dilakukan berdasarkan petunjuk nilai teras. Kata kunci: Sistem pengurusan prestasi; Model Pengukuran Prestasi Berasaskan Nilai Teras (VBTPEM) Today, organizations are competing for the survival. They adopt various performance management systems that best suit their undertakings. There are many performance models which lean towards measuring tangible aspects such as Malcolm Baldridge National Quality Award (MBNQA), European Quality Award (EQA), Deming Prize and Kanji’s Model. However, the measurements of intangible aspects are also important and should be heeded to optimize the organizational performance. This paper discusses the preliminary implementation of the Performance Measurement System (PMS) which showcases an overview of intangible aspects i.e. organizational core values through Value–Based Total Performance Excellence Model (VBTPEM) and identification of existing core values in Malaysian universities. This model will reveal overall standings and achievements of the public universities and indicate opportunities for further improvements based on the value–based indicators. Key words: Performance management system; Value–Based Total Performance Excellence Model (VBTPEM)

scholarly journals Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI

2020 ◽  
Vol 12 (2) ◽  
pp. 145
Author(s):  
Sugiri Widjajanto ◽  
Yulio Agefa Purmala ◽  
Dina Rosdiana
Keyword(s):  
Development Stage ◽  
Testing Laboratory ◽  
Baldrige Criteria ◽  
Technical Requirements ◽  
National Quality ◽  
Process And Outcome ◽  
Inspection Process ◽  
Quality Award ◽  
Response Score ◽  
National Quality Award

Various organizations in Indonesia  collaborate to make various types of medical ventilator prototypes due to Covid-19 demand. PERMENKES RI no. 54/2015 obliged all medical devices must go through testing and inspection process by authorized institution Badan Pengamanan Fasilitas Kesehatan (BPFK) under the Ministry of Health of  Republik Indonesia. This article has designed a performance measurement for the ventilator testing laboratory using MBNQA (Malcolm Baldrige National Quality Award) approaching which is integrated with ISO/SNI-17025 requirement of both management and technical. There are ten technical requirements and fifteen management requirements of ISO/SNI-17025 inserted into seven Baldrige criteria: leadership, strategic planning, customer focus, management of assessment, analysis & knowledge, personnel, operations and results. Data and information is designed to be collected through interview and questionnaire on a Likert scale. The response score for each question and feedback will be evaluated based on the process and outcome dimensions. Further research is required to validate the questionnaire, conduct interviews, segregate management and laboratory technician questions, and add evaluation of ADLI (approach, dissemination, learning & integration) and LeTCI (levels, trends, comparisons & integration) methods as well the ADLI & LeTCI score and matrix results. The obtained MBNQA score will indicate award category of the laboratory as world leader or benchmark leader or only at early development stage.

The Missouri School for the Blind: A Model of Quality for School Improvement

2000 ◽  
Vol 94 (5) ◽  
pp. 261-266
Author(s):  
Yvonne Simmons Howze
Keyword(s):  
School Improvement ◽  
Organizational Effectiveness ◽  
Service Providers ◽  
Systemic Change ◽  
National Quality ◽  
Innovative Solutions ◽  
The Future ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
National Quality Award

In their quest for excellence, educators have been using the criteria of the Malcolm Baldrige National Quality Award to create systemic change. This article describes the award and how the Missouri School for the Blind has been using it to measure its organizational effectiveness by focusing on the future, managing by fact, and creating innovative solutions to meet the needs of students, families, staff, and other service providers.

Comparative Analysis of Malcolm Baldrige National Quality Award Criteria: An Empirical Study of India, Mexico, and the United States

2006 ◽  
Vol 13 (4) ◽  
pp. 7-21 ◽  
Author(s):  
Marc J. Schniederjans ◽  
Mahour Mellat Parast ◽  
Majid Nabavi ◽  
S. Subba Rao ◽  
T. S. Raghu-Nathan
Keyword(s):  
United States ◽  
Comparative Analysis ◽  
Empirical Study ◽  
The United States ◽  
National Quality ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
National Quality Award
Sign in / Sign up

Export Citation Format

Share Document