A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM). In the future, we will combine this TQM with the development of the Industrial 4.0 era to get a new model for assessing organizational.

Quality Models and Systems in Relation to the Automotive Sector in Colombia

Quality management systems (QMS) have evolved in parallel with the concept of quality itself. The standardization of the requirements beyond the ISO 9001 standard makes the fulfillment of the suppliers and the relationship with the main clients much easier. Therefore, other criteria and/or standards have been developed that generally refer to documents published by national or international standards bodies. This work explores the situation of the main models and standards used in the automotive industry and especially in the manufacturing companies of the auto parts sector. In this case, the most commonly used models are the European Foundation for Quality Award (EFQM) in Europe, Malcolm Baldrige National Quality Award (MBNQA) in the USA, Deming Prize in Japan and Asia, among others.

Interval valued Pythagorean fuzzy aggregation operators based Malcolm Baldrige National Quality Award assessment

Malcolm Baldrige National Quality Award (MBNQA) is a quality assessment and rewarding system that aims to increase the awareness of quality management. Although the award is launched in the USA in 1989 and only given to the U.S based companies, it is recognized internationally. There are 7 types of categories in the award system (Leadership, Strategic planning, Customer focus, Measurement, analysis, and knowledge management, Workforce focus, Process management, and Results) where the evaluation is made over 1000 points and each category has its own weight. Since almost all the publications in the literature are based on crisp measurements and evaluations of the system performances, we proposed a multi attribute decision making (MADM) method using interval valued Pythagorean fuzzy weighted averaging (IVPFWA) and interval valued Pythagorean fuzzy weighted geometric (IVPFWG) aggregation operators for MBNQA assessment to represent the decision makers’ subjective evaluations better. A comparison of the results with Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method and an illustrative example are presented in the study.

Rancangan pengukuran kinerja layanan publik: Studi kasus pelayanan pengujian alat ventilator BPFK Kemenkes RI

Various organizations in Indonesia collaborate to make various types of medical ventilator prototypes due to Covid-19 demand. PERMENKES RI no. 54/2015 obliged all medical devices must go through testing and inspection process by authorized institution Badan Pengamanan Fasilitas Kesehatan (BPFK) under the Ministry of Health of Republik Indonesia. This article has designed a performance measurement for the ventilator testing laboratory using MBNQA (Malcolm Baldrige National Quality Award) approaching which is integrated with ISO/SNI-17025 requirement of both management and technical. There are ten technical requirements and fifteen management requirements of ISO/SNI-17025 inserted into seven Baldrige criteria: leadership, strategic planning, customer focus, management of assessment, analysis & knowledge, personnel, operations and results. Data and information is designed to be collected through interview and questionnaire on a Likert scale. The response score for each question and feedback will be evaluated based on the process and outcome dimensions. Further research is required to validate the questionnaire, conduct interviews, segregate management and laboratory technician questions, and add evaluation of ADLI (approach, dissemination, learning & integration) and LeTCI (levels, trends, comparisons & integration) methods as well the ADLI & LeTCI score and matrix results. The obtained MBNQA score will indicate award category of the laboratory as world leader or benchmark leader or only at early development stage.

State and determinants of inter-regional market entry practices in the Chinese construction industry: evidence from national quality award projects

PurposeDue to the lack of industrywide data, now there is only perceptual knowledge, through survey data, that construction firms may face great challenges in geographical diversification. The article aims to provide an objective description on the state of interregional market entry practices in the Chinese construction industry. How these practices are influenced by related set of regional and industry-related factors is further studied.Design/methodology/approachDescription analysis of the practices is first performed based on a first-hand industrial data set including 1,020 projects and 404 construction firms. Combining provincial panel data in the National Bureau of Statistics of China, related regional and industry-related factors on these practices are further analyzed through hierarchical regression models.Findings(1) Interregional market entry practices are not quite prevalent during the past two decades, only involving 271 projects and 111 firms which accounts for 26.57% and 27.47% of the analyzed subjects respectively; (2) Large, state-owned and experienced firms are more frequently involved in the practices; (3) A number of regional factors such as local market protection and industry scale also significantly impact the practices.Research limitations/implicationsThe empirical analysis of this study was conducted using the specific dataset from the National Quality Award Projects where firms tend to be national, which may limit the generalizability of the findings to the whole industry contexts.Originality/valueWhile most of the research on market entry practices in the project-based construction industry is undertaken at project or firm level based on survey data, this research represents an exploratory effort of using objective data to provide a macro overview of the practices at the industry level. The findings could contribute to a deepened understanding of how these practices are impacted by related regional- and industry-level factors.

The influence of the financial logic in the National Quality Award

The financialization process resulted in a change in the discourse of the actors involved in quality management, who began to incorporate concepts of financial logic as a way to meet the demands of shareholders capitalism and guarantee legitimacy. Thus, through a documentary research, we sought to investigate the influence of the financial logic in the National Quality Award, analyzing the versions of the Management Excellence Model used in the awards cycles and the companies awarded in the period from 1992 to 2016. The results demonstrated the incorporation of financial logic concepts in the versions of the Management Excellence Model; the predominance of award-winning companies from the electric energy sector, which have been privatized; the existence of board interlockings in the winning organizations; and presidents who have professional experience in financial areas and postgraduate degree in finance, which is the profile most demanded and valued in the finance conception of control.

An evaluation of alternative business excellence models using AHP

Purpose The purpose of this paper is to compare some major National Quality Award/Business Excellence Models (NQA/BEM) in terms of the criteria employed and their relative weights. It shows that these models vary both in terms of criteria and their weights. Whereas some of them are changing weights frequently, others are almost static. It employs the analytic hierarchy process (AHP) to allocate scores to 12 criteria identified in the model by Agrawal et al. (1998) to propose a modified quality award model similar to that. The six quality award models used in the USA, Canada, Europe, Australia, Japan and India are compared with the proposed model using AHP and their relative rankings are obtained. Design/methodology/approach First, a literature review is done to identify various quality award models globally, with their features being compared. Furthermore, paired comparison technique is used to rationalize the relative weights of proposed 12 criteria, and then AHP is again used to rank this proposed model with six major award models. Findings This paper shows that the six NQA models vary substantially on parameter weights. They do not include some relevant criteria to evaluate the organizational performance holistically. It also reveals how some models have been revising criteria weights very frequently, whereas others are static. In some models, the results get much higher weightage than enablers, and hence the performance may not be sustainable. The modified Agrawal et al. (1998) model is taken as a base model, with weights rationalized in it using the AHP. The rankings obtained using AHP reveal that proposed model scores over the other six prominent quality award models. The result also reveals that for organizational excellence, the quality of people plays a major role in the successful implementation of quality processes. Hence, it is very important to focus on improving the quality of people before expecting improvement in the quality of products and services. Research limitations/implications The paired comparison results are based on the researchers’ own perception and do not consider interdependence among the criteria, which is a limitation of AHP. Analytic network process can be further explored to overcome the limitation. The proposed model has not been tested in a variety of real-world situations, which can constitute a scope for further work in the direction. Practical implications The proposed model framework and weightages evolved using AHP can provide a universally acceptable quality award model framework. The companies can adopt it with or without modifications to address their contextual adaptation. It can possibly become a standard model framework globally. This model does not capture the measurement of the softer aspects that impact the people quality. As people play an important role in the success of the implementation of any practice, hence measurement of people quality is another important aspect that can be further studied and researched. Originality/value This comparative study & analysis of National Quality Award/Business Excellence Models using AHP is presented for the first time. The authors have not come across any such studies in their literature review. This paper is an original conceptualization of the application of the AHP on the various Quality Award model parameters, and it has been submitted exclusively to JAMR for publishing.