Receiving a national quality award three times

2015 ◽  
Vol 27 (1) ◽  
pp. 63-78 ◽  
Author(s):  
Paulo A. Cauchick Miguel
Keyword(s):  
Driving Force ◽  
Financial Analysis ◽  
Management Practice ◽  
Performance Excellence ◽  
Structured Interviews ◽  
Content Type ◽  
National Quality ◽  
Quality Award ◽  
And Performance ◽  
National Quality Award

Purpose – In recent decades, a framework for management performance has proven to be an important management practice for achieving organisational performance excellence. In this sense, the purpose of this paper is to analyse how a specific company manages to achieve performance excellence through the attainment of the Brazilian National Quality Award. Design/methodology/approach – The study adopts a case-based approach using a single unit of analysis that might be considered a revealing case. The company studied is one of the largest companies in the information and financial analysis sector in Latin America and is part of a major worldwide corporation. Semi-structured interviews with senior managers and document analysis were used for data collection, with content and inductive analysis performed a posteriori. Findings – The main results outline the approach adopted by the company for each performance excellence award criterion and highlight some of the relevant organisational practices, especially those related to the nature of the company’s businesses. The findings show that the top management has been an essential driving force in transforming the managers at all levels into agents of improvement at the studied company. Additional key points are the deployment of the company’s “shared values” throughout the company and the implementation of a medium- and long-term comprehensive strategic plan focused on the award criteria. The company’s strategic system has been a driving force of its success. Research limitations/implications – For a more extensive empirical validation, further replications using other samples are needed to ensure the external validity of these findings. Originality/value – This paper is one of the few published studies discussing business excellence in emerging economies, which is not observed very often in developing markets. In addition, the paper focuses on promoting a culture of quality, a less common phenomenon in the economies of developing countries than in those of developed nations. Finally, this paper may be useful for practitioners and academics interested in the subject of quality and performance excellence.

Supply chain criticality in sustainable and resilient enterprises

2016 ◽  
Vol 11 (4) ◽  
pp. 869-888 ◽  
Author(s):  
Rick Edgeman ◽  
Zhaohui Wu
Keyword(s):  
Supply Chain ◽  
Supply Chain Collaboration ◽  
Performance Excellence ◽  
Strategy Execution ◽  
Content Type ◽  
National Quality ◽  
Quality Award ◽  
Governance Strategy ◽  
And Performance ◽  
Enterprise Excellence

Purpose The purpose of this paper is to broadly explore the contributions of supply chain proficiency in relation to sustainable enterprise excellence, resilience and robustness (SEER2). Design/methodology/approach A pre-existing SEER2 model, referred to as the Springboard to SEER2, is put under the microscope to determine specific interactions of supply chain proficiency with six key areas of the Springboard: triple top-line strategy and governance; strategy execution via policies, processes and partnerships; financial and marketplace performance and impact; sustainability performance and impact; human ecology and capital performance and impact; and social-ecological and general innovation and continuous improvement performance and impact. Findings Supply chain proficiency is integral to attainment of SEER2. As such, supply chain proficiency must be thoughtfully and strategically approached, with success critical to enterprise contribution to mitigation or solution of wicked global challenges ranging from climate change, to food insecurity, to societal conflict. Originality/value This paper reveals in depth the centrality of supply chain proficiency to SEER2, suggesting that such models as those behind America's Malcolm Baldrige National Quality Award and the European Quality Award might be enhanced by more deeply considering supply chain contributions to business and performance excellence. Supply chains are at present peripheral to such models, thereby providing essentially isolated views of enterprises in an age where supply chain collaboration is increasingly the norm.

Value–based Total Performance Excellence Model: An Overview

2012 ◽  
Author(s):  
Mohd Rashid Ab Hamid ◽  
Zainol Mustafa ◽  
Nur Riza Mohd. Suradi ◽  
Mokhtar Abdullah ◽  
Wan Rosmanira Ismail ◽  
...  
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Core Values ◽  
Performance Measurement System ◽  
Performance Excellence ◽  
Performance Management Systems ◽  
National Quality ◽  
Quality Award ◽  
Total Performance ◽  
National Quality Award

Dewasa ini, kebanyakan organisasi bersaing demi kelangsungannya. Oleh yang demikian, pelbagai sistem pengurusan prestasi yang sesuai diambil untuk diaplikasikan ke dalam organisasi. Terdapat banyak model kecemerlangan prestasi yang hanya tertumpu kepada pengukuran yang melibatkan aspek lahiriah sahaja seperti Malcolm Baldridge National Quality Award (MBNQA), European Quality Award (EQA), Deming Prize dan Model Kanji. Walau bagaimanapun, pengukuran aspek bukan lahiriah atau intangibles juga penting dan perlu diberi perhatian dalam meningkatkan prestasi organisasi. Kertas kerja ini membincangkan nilai–nilai teras dalam VBTPEM dan mengenal pasti nilai–nilai teras sedia ada di universiti–universiti di Malaysia. Model ini memberikan output kedudukan keseluruhan dan pencapaian universiti berdasarkan nilai teras yang diukur dan mengenal pasti proses penambahbaikan yang perlu dilakukan berdasarkan petunjuk nilai teras. Kata kunci: Sistem pengurusan prestasi; Model Pengukuran Prestasi Berasaskan Nilai Teras (VBTPEM) Today, organizations are competing for the survival. They adopt various performance management systems that best suit their undertakings. There are many performance models which lean towards measuring tangible aspects such as Malcolm Baldridge National Quality Award (MBNQA), European Quality Award (EQA), Deming Prize and Kanji’s Model. However, the measurements of intangible aspects are also important and should be heeded to optimize the organizational performance. This paper discusses the preliminary implementation of the Performance Measurement System (PMS) which showcases an overview of intangible aspects i.e. organizational core values through Value–Based Total Performance Excellence Model (VBTPEM) and identification of existing core values in Malaysian universities. This model will reveal overall standings and achievements of the public universities and indicate opportunities for further improvements based on the value–based indicators. Key words: Performance management system; Value–Based Total Performance Excellence Model (VBTPEM)

Using the Malcolm Baldrige National Quality Award Criteria to Enable KM and Create a Systemic Organizational Perspective

2005 ◽  
pp. 150-163 ◽  
Author(s):  
Susan West Engelkemeyer ◽  
Sharon Muret-Wagstaff
Keyword(s):  
Knowledge Management ◽  
Organizational Level ◽  
Institute Of Medicine ◽  
Performance Excellence ◽  
Quality Program ◽  
National Quality ◽  
Quality Award ◽  
Malcolm Baldrige ◽  
National Quality Award ◽  
Baldrige National Quality Program

Health care leaders face an intensifying array of changes and challenges that heighten the need for systematic approaches to knowledge management at the organizational level. Healthcare costs are rising, biomedical science and technological advances are burgeoning, and recent reports indicate that medical errors are widespread. In its report on strategies for achieving improvement in the quality of healthcare delivered to Americans, the Institute of Medicine recommends building organizational supports for change such as the redesign of care based on best practices, use of information technologies to capture and use clinical information, and incorporation of performance and outcome measurements for improvement and accountability (Institute of Medicine, 2001). The Baldrige National Quality Program and its Healthcare Criteria for Performance Excellence (Baldrige National Quality Program, 2003) offer both the framework and the tools to guide organizations in building these critical supports. This chapter describes the Malcolm Baldrige National Quality Award and its framework, criteria, and scoring system. It provides insight into the pitfalls that stand between an organization and successful KM, as well as examples of ways in which healthcare groups and institutions are becoming learning organizations — successfully employing cycles of learning and effective knowledge management systems in order to enhance performance and better meet the needs of their patients and other customers. The Baldrige Healthcare Criteria for Performance Excellence offer a useful framework for developing a knowledge management system at the organizational level in an increasingly complex environment. Use of the Baldrige Criteria will enhance the knowledge assets of your organization and enable your organization to deliver more value to patients and other customers. These criteria will also improve organizational efficiency and effectiveness through the management of individual, team, and organizational knowledge.

State and determinants of inter-regional market entry practices in the Chinese construction industry: evidence from national quality award projects

2020 ◽  
Vol 27 (7) ◽  
pp. 1461-1477
Author(s):  
Guangbin Wang ◽  
Chen Xia ◽  
Dongping Cao
Keyword(s):  
Construction Industry ◽  
Survey Data ◽  
Market Entry ◽  
Related Factors ◽  
Content Type ◽  
Construction Firms ◽  
Industry Level ◽  
National Quality ◽  
Quality Award ◽  
National Quality Award

PurposeDue to the lack of industrywide data, now there is only perceptual knowledge, through survey data, that construction firms may face great challenges in geographical diversification. The article aims to provide an objective description on the state of interregional market entry practices in the Chinese construction industry. How these practices are influenced by related set of regional and industry-related factors is further studied.Design/methodology/approachDescription analysis of the practices is first performed based on a first-hand industrial data set including 1,020 projects and 404 construction firms. Combining provincial panel data in the National Bureau of Statistics of China, related regional and industry-related factors on these practices are further analyzed through hierarchical regression models.Findings(1) Interregional market entry practices are not quite prevalent during the past two decades, only involving 271 projects and 111 firms which accounts for 26.57% and 27.47% of the analyzed subjects respectively; (2) Large, state-owned and experienced firms are more frequently involved in the practices; (3) A number of regional factors such as local market protection and industry scale also significantly impact the practices.Research limitations/implicationsThe empirical analysis of this study was conducted using the specific dataset from the National Quality Award Projects where firms tend to be national, which may limit the generalizability of the findings to the whole industry contexts.Originality/valueWhile most of the research on market entry practices in the project-based construction industry is undertaken at project or firm level based on survey data, this research represents an exploratory effort of using objective data to provide a macro overview of the practices at the industry level. The findings could contribute to a deepened understanding of how these practices are impacted by related regional- and industry-level factors.

scholarly journals Exploring quality challenges and the validity of excellence models

2016 ◽  
Vol 36 (10) ◽  
pp. 1201-1221 ◽  
Author(s):  
Henrik Eriksson ◽  
Ida Gremyr ◽  
Bjarne Bergquist ◽  
Rickard Garvare ◽  
Anders Fundin ◽  
...  
Keyword(s):  
Delphi Study ◽  
Design Methodology ◽  
Content Type ◽  
National Quality ◽  
Quality Award ◽  
Strategic Issue ◽  
Important Quality ◽  
Practical Implications ◽  
Limited Coverage ◽  
National Quality Award

Purpose The purpose of this paper is to identify and explore important quality-related challenges facing organizations, and investigate how current excellence models incorporate these challenges. Design/methodology/approach The paper is based on a Delphi study of Swedish organizations. Forty-nine challenges were generated and ranked according to importance and the ten top-ranked challenges were compared to the principles of four excellence models. Findings The excellence models still seem to be relevant since their content matches many of the identified challenges. The Malcolm Baldrige National Quality Award and the Swedish Institute for Quality models were found to have the most comprehensive coverage, while the International Organization for Standardization model had limited coverage. Research limitations/implications Three areas for further research were identified: first, how quality management (QM) can evolve in different contexts that have varying needs in terms of adaptive and explorative capabilities; second, the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements; and third, the roles of the owners and board of directors regarding QM, and how to organize and distribute responsibilities of the QM work. Practical implications There are three important challenges that future revisions of excellence models could address: first, making QM a strategic issue for company owners; second, involving customers in the improvement activities; and third, developing processes that are robust yet still easily adaptable. Originality/value The Delphi study identified upcoming challenges in the QM area based on input from 188 quality professionals.

An evaluation of alternative business excellence models using AHP

2019 ◽  
Vol 17 (2) ◽  
pp. 305-331
Author(s):  
Nitin Gupta ◽  
Prem Vrat
Keyword(s):  
Literature Review ◽  
Paired Comparison ◽  
Model Framework ◽  
Content Type ◽  
Business Excellence ◽  
Proposed Model ◽  
National Quality ◽  
Quality Award ◽  
National Quality Award

Purpose The purpose of this paper is to compare some major National Quality Award/Business Excellence Models (NQA/BEM) in terms of the criteria employed and their relative weights. It shows that these models vary both in terms of criteria and their weights. Whereas some of them are changing weights frequently, others are almost static. It employs the analytic hierarchy process (AHP) to allocate scores to 12 criteria identified in the model by Agrawal et al. (1998) to propose a modified quality award model similar to that. The six quality award models used in the USA, Canada, Europe, Australia, Japan and India are compared with the proposed model using AHP and their relative rankings are obtained. Design/methodology/approach First, a literature review is done to identify various quality award models globally, with their features being compared. Furthermore, paired comparison technique is used to rationalize the relative weights of proposed 12 criteria, and then AHP is again used to rank this proposed model with six major award models. Findings This paper shows that the six NQA models vary substantially on parameter weights. They do not include some relevant criteria to evaluate the organizational performance holistically. It also reveals how some models have been revising criteria weights very frequently, whereas others are static. In some models, the results get much higher weightage than enablers, and hence the performance may not be sustainable. The modified Agrawal et al. (1998) model is taken as a base model, with weights rationalized in it using the AHP. The rankings obtained using AHP reveal that proposed model scores over the other six prominent quality award models. The result also reveals that for organizational excellence, the quality of people plays a major role in the successful implementation of quality processes. Hence, it is very important to focus on improving the quality of people before expecting improvement in the quality of products and services. Research limitations/implications The paired comparison results are based on the researchers’ own perception and do not consider interdependence among the criteria, which is a limitation of AHP. Analytic network process can be further explored to overcome the limitation. The proposed model has not been tested in a variety of real-world situations, which can constitute a scope for further work in the direction. Practical implications The proposed model framework and weightages evolved using AHP can provide a universally acceptable quality award model framework. The companies can adopt it with or without modifications to address their contextual adaptation. It can possibly become a standard model framework globally. This model does not capture the measurement of the softer aspects that impact the people quality. As people play an important role in the success of the implementation of any practice, hence measurement of people quality is another important aspect that can be further studied and researched. Originality/value This comparative study & analysis of National Quality Award/Business Excellence Models using AHP is presented for the first time. The authors have not come across any such studies in their literature review. This paper is an original conceptualization of the application of the AHP on the various Quality Award model parameters, and it has been submitted exclusively to JAMR for publishing.

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