Development of a Digital Support application with evidence-based content for Sustainable Return to Work for Persons with Chronic Pain and their Employers: A User-centered Agile Design Approach (Preprint)

Development of an Evidence-based Digital Support for Sustainable Return to Work for Persons with Chronic Pain and their Employers: A User-centered Agile Design Approach (Preprint)

10.2196/preprints.33571 ◽

2021 ◽

Author(s):

Christina Turesson ◽

Gunilla Liedberg ◽

Mathilda Björk

Keyword(s):

Chronic Pain ◽

Return To Work ◽

Action Plan ◽

Usability Testing ◽

Design Approach ◽

Evidence Based ◽

Reference Groups ◽

Self Monitoring ◽

Agile Design ◽

User Centered

BACKGROUND Persons with chronic pain experience a lack of support after completing rehabilitation and the responsibility for the return-to-work (RTW) process is taken over by the employer. Additionally, the employers describe not knowing how to support their employees. For example, some employers wanted more information how their employees’ chronic pain will affect their work status. Smartphone apps have been increasingly used for self-management, but there is a lack of available eHealth apps providing evidence-based digital support for persons with chronic pain and their employers when they RTW. OBJECTIVE To describe the development of an evidence-based digital support for sustainable return-to-work for persons with chronic pain and their employers (SWEPPE). METHODS A user-centered agile design (UCD) approach was applied. The multidisciplinary project team consisted of health care researchers, a user representative, and a software team. Two reference groups of seven persons with chronic pain and four employers participated in the development process and usability testing. Mixed methods were used for collecting early input and feedback from the reference groups throughout the process. The design was revised using feedback from the reference groups. The content of SWEPPE was developed based on existing evidence and input from the reference groups. RESULTS The reference groups identified the following as important characteristics to include in SWEPPE: keeping users motivated; tracking health status and work situation; and following progress. SWEPPE was developed as a smartphone application for the persons with chronic pain and a web application for their employers. SWEPPE consists of six modules: the action plan, daily self-rating, self-monitoring graphs, the coach, the library, and shared information with the employer. The employers found the following functions in SWEPPE to be the most useful: employees’ goals related to return-to-work; barriers to RTW; support wanted from the employer and the ability to follow employees’ progress. The persons with chronic pain found the following functions in SWEPPE to be the most useful: setting a goal related to RTW; identifying barriers and strategies; and self-monitoring. Usability testing revealed that SWEPPE was safe, useful (i.e., provided relevant information), logical, and easy to use with an appealing interface. CONCLUSIONS This study reports the development of an evidence-based digital support application for persons with chronic pain and their employers. SWEPPE fulfilled the need of support after an Interdisciplinary Pain Rehabilitation Program with useful functions such as setting a goal related to RTW, identification of barriers and strategies for RTW, self-monitoring, and sharing information between employee and employer. The UCD’s agile design approach contributed to creating SWEPPE as a relevant and easy to use eHealth intervention. Further studies are needed to examine the effectiveness of SWEPPE in a clinical setting.

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A User-Centered Approach to an Evidence-Based Electronic Health Pain Management Intervention for People With Chronic Pain: Design and Development of EPIO

Journal of Medical Internet Research ◽

10.2196/15889 ◽

2020 ◽

Vol 22 (1) ◽

pp. e15889 ◽

Cited By ~ 7

Author(s):

Ingrid Konstanse Ledel Solem ◽

Cecilie Varsi ◽

Hilde Eide ◽

Olöf Birna Kristjansdottir ◽

Elin Børøsund ◽

...

Keyword(s):

Health Care ◽

Chronic Pain ◽

Development Process ◽

Evidence Based ◽

Care Providers ◽

Design And Development ◽

Management Intervention ◽

Intervention Content ◽

Stakeholder Input ◽

User Centered

Background Chronic pain conditions are complicated and challenging to live with. Electronic health (eHealth) interventions show promise in helping people cope with chronic illness, including pain. The success of these interventions depends not only on the technology and intervention content but also on the users’ acceptance and adherence. Involving all stakeholders (eg, patients, spouses, health care providers, designers, software developers, and researchers) and exploring their input and preferences in the design and development process is an important step toward developing meaningful interventions and possibly strengthening treatment outcomes. Objective The aim of this study was to design and develop a user-centered, evidence-based eHealth self-management intervention for people with chronic pain. Methods The study employed a multidisciplinary and user-centered design approach. Overall, 20 stakeholders from the project team (ie, 7 researchers, 5 editors, 7 software developers, and 1 user representative), together with 33 external stakeholders (ie, 12 health care providers, 1 health care manger, 1 eHealth research psychologist, and 17 patients with chronic pain and 2 of their spouses) participated in a user-centered development process that included workshops, intervention content development, and usability testing. Intervention content was developed and finalized based on existing evidence, stakeholder input, and user testing. Stakeholder input was examined through qualitative analyses with rapid and in-depth analysis approaches. Results Analyses from stakeholder input identified themes including a need for reliable, trustworthy, and evidence-based content, personalization, options for feedback, behavioral tracking, and self-assessment/registration as factors to include in the intervention. Evidence-based intervention content development resulted in one face-to-face introduction session and 9 app-based educational and exercise-based modules. Usability testing provided further insight into how to optimize the design of the intervention to the user group, identifying accessibility and a simple design to be essential. Conclusions The design and development process of eHealth interventions should strive to combine well-known evidence-based concepts with stakeholder input. This study, designing and developing the pain management intervention EPIO, illustrates how a stakeholder-centered design approach can provide essential input in the development of an eHealth self-management intervention for people with chronic pain. Trial Registration ClinicalTrials.gov NCT03705104; https://clinicaltrials.gov/ct2/show/NCT03705104

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Rancangan Lowongan Kerja Online Menggunakan Metode User Centered Design (Studi Kasus: Business Placement Center STMIK AMIKOM Yogyakarta)

Creative Information Technology Journal ◽

10.24076/citec.2015v3i1.66 ◽

2016 ◽

Vol 3 (1) ◽

pp. 62

Author(s):

Rhomita Sari ◽

Ema Utami ◽

Armadyah Amborowati

Keyword(s):

Research Methodology ◽

Design Approach ◽

User Centered Design ◽

Analysis And Design ◽

Job Vacancy ◽

Placement Center ◽

User Centered

Business Placement Center membantu mengelola website alumni dalam memenuhi kebutuhan alumni salah satunya memberikan informasi mengenai lowongan pekerjaan. Website Alumni Amikom sudah memberikan informasi mengenai lowongan pekerjaan. Namun website alumni masih perlu ditambahkan fitur-fitur menu penunjang dalam mempermudah pencarian informasi pekerjaan yang sesuai keinginan pengguna. Penggunaan metode User Centered Design untuk mempermudah pengguna dalam menggunakan fasilitas yang ada pada website ketika mencari informasi lowongan pekerjaan dan pengguna berperan penting dalam setiap proses UCD. Dengan pendekatan User Centered Design diharapkan dapat menghasilkan tampilan dan fungsionalitas yang maksimal pada rancangan sistem yang dibangun sehingga sesuai dengan kebutuhan pengguna. Metode penelitian yang dilakukan yaitu observasi, wawancara dan kuesioner untuk mengetahui kebutuhan pengguna. Analisis dan perancangan menggunakan pendekatan User Centered Design dan implementasi perancangan sistem. Hasil penelitiannya adalah pengguna merasa nyaman dengan tampilan antarmuka website yang sudah dibangun, informasi yang disajikan mudah dipahami dan fitur-fitur menu sudah berhasil berjalansesuai fungsi.Business Placement Center help manage the website for the needs of alumnus one of them is to provide information on a vacancy. The alumnus website’s provides information about job vacancy. The website still need the support to facilitate the searching all the features the work in accordance with what the use. The method of user centered design to make it easy for users in the use of the existing facilities at the website while searching for information a vacancy and users play an important role in any proses UCD. User Centered Design approach is expected to produce the interface and functionality maximal built in the system so that in accordance with the need of users. Research methodology was by observation, interviews and quesionnaires to find out the need of users. Analysis and design using UCD approach and implementation of the system. The results of research is users feel comfortable with a display interface of website which have been built, the information is easily understood and menu features has been successfully run a function.

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