Building Patient Loyalty in Pharmacy Service: A Comprehensive Model

2021 ◽  
pp. 241-250
Author(s):  
Prasojo Pribadi ◽  
Satibi ◽  
Susi Ari Kristina ◽  
Suci Paramitasari Syahlani
Keyword(s):  
Positive Emotions ◽  
Pharmaceutical Services ◽  
Partial Least Square ◽  
Pharmacy Service ◽  
Mediating Effect ◽  
Pharmacy Services ◽  
Mediating Role ◽  
Patient Loyalty ◽  
The Relationship ◽  
Positive Effect

The function of pharmacy services has been expanded becomes patient-centered care. Pharmacy services are an important part of creating provider-patient relationships which are currently a popular indicator of healthcare quality. Customer loyalty reflects a strong and positive relationship between customers and service providers The purpose of this study was to explore the mechanism of pharmacy services, patient emotions, satisfaction and trust in influencing patient loyalty. In addition, determines the mediating role of emotional factors, satisfaction and trust. A cross sectional survey has been conducted in outpatient department. The purposive sampling method were used in this study. A total of 300 respondents from six referral hospitals were interviewed. The partial least square-structural equation modelling (PLS-SEM) approach were performed to data analysis. Pharmacy service has a significant effect on positive emotions, satisfaction and trust. The satisfaction has a positive effect on trust and patient loyalty. Trust has a significant influence on patient loyalty. Positive emotions has a positive effect on patient loyalty. Furthermore, positive emotions, satisfaction and trust have a full mediating role. The satisfaction has a partial mediating effect in the relationship between pharmacy service and trust. Trust has a partial mediating effect in the relationship between satisfaction and patient loyalty. Pharmaceutical services have an indirect effect on patient loyalty. These findings emphasize the importance of the pharmaceutical services contribution in building relationships with patients.

Examining the Mediating Role of Person–Job Fit in the Relationship between Training and Performance: A Civil Servant Perspective

2017 ◽  
Vol 20 (2) ◽  
pp. 529-548 ◽  
Author(s):  
Zahid H. Bhat ◽  
Riyaz A. Rainayee
Keyword(s):  
Job Performance ◽  
Employee Training ◽  
Partial Least Square ◽  
Mediating Effect ◽  
Job Fit ◽  
Knowledge And Skills ◽  
Mediating Role ◽  
And Performance ◽  
The Relationship

In a dynamic environment, the nature of work tasks continues to change requiring employees to learn new knowledge and skills to perform their jobs effectively. Training is among the crucial strategies of an organization, which helps employees to acquire those necessary knowledge and skills to meet the challenges. The linkage between training and performance has been robustly studied in the literature suggesting that training is a major determinant of employees’ performance. Further, literature in the field of industrial/organizational psychology implies the effect of person–job fit on the relations between training and performance. The purpose of this study is to examine the degree of direct and indirect relationship between employee training (TR) and performance (PER), conceiving the mediating role of job fit (JF), as few studies have been reported in literature so far. The hypotheses were tested on a sample of 171 civil service officers by structural equation modelling technique using partial least square (PLS) approach to measure and test the proposed structural relationships. The results confirm that employee training and job fit are directly related with improvement in job performance. The results also demonstrate the significant mediating effect of job fit on employee performance. This article contributes to the existing body of literature by examining both the direct and indirect effect of employee training on job performance. Moreover, job fit is established to partially mediate the relationship between them. The findings of this study provide useful information for policymakers to improve employees’ job fit and their performance by means of employee training. The limitations to the study and directions for future research are discussed as well.

Adolescent athletes' physical self-concept mediates the relationship between parental expectations and athletes' sports achievement

2021 ◽  
Vol 49 (7) ◽  
pp. 1-12
Author(s):  
Hui-Pin Wu ◽  
Chih-Chuan Wang ◽  
Wan-Ching Chiu
Keyword(s):  
High School Students ◽  
Junior High School ◽  
Parental Expectations ◽  
Mediating Effect ◽  
Self Concept ◽  
Adolescent Athletes ◽  
School Students ◽  
Mediating Role ◽  
The Relationship ◽  
Positive Effect

We examined the relationships between parental expectations and the physical self-concept and sports achievement of their adolescent children, and investigated the mediating role of the adolescent athletes' physical self-concept in the relationship between parental expectations and adolescents' sports achievement. A survey was conducted with 385 junior high school students taking physical education classes in Taiwan. The results show that parental expectations had a positive effect on adolescents' physical self-concept, and that adolescents' physical selfconcept had a positive effect on their sports achievement. In addition, the results revealed a full mediating effect, indicating that higher expectations by parents that their children would get high scores and perform better improved adolescents' physical self-concept, which, in turn, positively influenced their sports achievement. Our findings confirm the importance of parental expectations for the sports achievement of adolescents, and highlight the importance of individual physical self-concept for the achievement of adolescent athletes.

Mediating Role of Employee Emotions in the Relationship Between Authentic Leadership and Employee Innovation

2014 ◽  
Vol 42 (8) ◽  
pp. 1267-1278 ◽  
Author(s):  
Juanmei Zhou ◽  
Yueru Ma ◽  
Weibo Cheng ◽  
Bing Xia
Keyword(s):  
Leadership Style ◽  
Hierarchical Linear Modeling ◽  
Authentic Leadership ◽  
Positive Emotions ◽  
Mediating Effect ◽  
Linear Modeling ◽  
Mediating Role ◽  
Study Results ◽  
The Relationship

Although researchers emphasize that the construct of authentic leadership (AL) is relevant to resolving different kinds of failures and inadequacies of leadership, it remains unknown whether or not, and how, authentic leadership style intrinsically evokes employees' innovation. Using multilevel data from 76 teams sourced from 5 enterprises in China, we applied hierarchical linear modeling and found a positive relationship between AL and employees' innovation. Employees' positive emotions were found to have a mediating effect in this relationship, whereas employees' negative emotions did not act as a mediator. Our study results extend AL theory by revealing the cross-level effects of authentic leadership, and provide practical implications to help leaders perform relevant interventions in promoting employee innovation.

scholarly journals The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants

2017 ◽  
Vol 35 (4) ◽  
pp. 558-582 ◽  
Author(s):  
Maruf Gbadebo Salimon ◽  
Rushami Zien Bin Yusoff ◽  
Sany Sanuri Mohd Mokhtar
Keyword(s):  
Ease Of Use ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Perceived Ease Of Use ◽  
Content Type ◽  
Mediating Role ◽  
Perceived Security ◽  
The Relationship

Purpose The purpose of this paper is to examine the combined roles that perceived usefulness (PU), perceived ease of use, perceived security and hedonic motivation play on the adoption of e-banking. It also aims to determine the ability of hedonic motivation to transfer the effect of other determinants of e-banking adoption. Design/methodology/approach In order to empirically test the conceptual model of this study, data were collected from the users of e-banking in Nigeria. A total of 266 questionnaires were analyzed using partial least square structural equation modeling. Findings The empirical results revealed a significant and positive relationship between PU, perceived security and e-banking adoption. The same result was found to be applicable to the relationship between PU, perceived ease of use, perceived security and hedonic motivation. However, support was not found for the relationship between perceived ease of use and adoption of e-banking. Hedonic motivation plays a mediating role between PU, perceived security and e-banking adoption. The study did not find a mediating effect of hedonic motivation between perceived ease of use and e-banking adoption. Practical implications The results of this study provide insights for banking practitioners to know which aspect of e-banking to improve and to aid with policies that will increase adoption. Furthermore, improvements in hedonic motivation will also significantly increase adoption of e-banking. Originality/value This study is one of the pioneer studies that tests the mediating influence of hedonic motivation.

scholarly journals Mediating effect of the organizational culture on the relationship between leadership and operational performance in food processing SMEs

2022 ◽  
Vol 9 (1) ◽  
pp. 91-98
Author(s):  
Shah et al. ◽  
Keyword(s):  
Organizational Culture ◽  
Food Processing ◽  
Visionary Leadership ◽  
Partial Least Square ◽  
Least Square ◽  
Mediating Effect ◽  
Operational Performance ◽  
Mediating Role ◽  
The Relationship

The purpose of this study is to examine the role of leadership on the operational performance of food processing SMEs in Punjab, Pakistan. This study also examines whether the organizational culture plays a mediating role in the relationship between leadership and operational performance. Previous studies explained that visionary leadership and dynamic organizational culture are the key factors for the organization’s success that provide a competitive environment and had an impact on the organization’s performance. The data were collected from 288 food processing SMEs through purposive with snowball sampling techniques. A structured questionnaire was employed for data collection from the Owners/Managers of the food processing SMEs. The Partial Least Square (PLS) approach was used to test the proposed hypothesis. The empirical investigations show that leadership is positively related to organizational culture and operational performance. The study also found a mediating role of organizational culture between leadership and operational performance by adopting the Hayes process of mediation. The findings of the study will help food manufacturers in improving the operational performance of their SMEs. Moreover, by practicing transformational leadership styles, and adopting the quality culture, SMEs can get a competitive advantage.

scholarly journals Brand ambassador and customer patronage of FMCGs: mediating effect of advertisement believability

2021 ◽  
Vol 13 (1) ◽  
pp. 19-34
Author(s):  
Yusuf Ismaila Mustapha ◽  
Binta Oziohu Issa
Keyword(s):  
Partial Least Square ◽  
Least Square ◽  
Mediating Effect ◽  
Mediating Role ◽  
Beverage Industry ◽  
Food And Beverage Industry ◽  
Food And Beverage ◽  
Promotional Messages ◽  
The Relationship

The market for fast-moving consumer goods (FMCGs) in the Nigerian food and beverage industry has been inundated with a massive amount of promotional messages. These messages have resulted from intense competition and rivalry among the organizations that market similar products. The objective of this study is to evaluate the effect of a brand ambassador on the patronage of FMCGs. Furthermore, we explore the mediating role of advertisement believability in the relationship between the variables. We use a questionnaire to elicit information from 400 respondents who are members of households in the metropolitan area of Kano that consumed Peak milk. Partial least square algorithms and bootstrapping techniques served as the tools of analysis with the aid of SMART-PLS 3. Our findings indicate that a brand ambassador has an insignificant direct effect on customer patronage and that advertisement believability has no mediating effect on the influence of a brand ambassador on customer patronage. The study recommends that managers of FMCGs should use a hybrid model of a brand ambassador and believable advertising to elicit the desired patronage from their target customers. Further, they should de-emphasis the supposed role of advertisement believability as a mediating factor on the influence of a brand ambassador on customer patronage.

How ambidextrous organizational culture affects job performance: A multilevel study of the mediating effect of psychological capital

2017 ◽  
Vol 25 (6) ◽  
pp. 860-875 ◽  
Author(s):  
Jee Young Lee ◽  
Yumi Seo ◽  
Wonho Jeung ◽  
Joon-ho Kim
Keyword(s):  
Organizational Culture ◽  
Job Performance ◽  
Organizational Performance ◽  
Psychological Capital ◽  
Organization Culture ◽  
Mediating Effect ◽  
Mediating Role ◽  
Individual Variables ◽  
The Relationship ◽  
Positive Effect

AbstractAmbidexterity organization, which is defined as the ability of an organization to simultaneously pursues exploration and exploitation, has received attention by researchers who have examined its beneficial effect on organizational performance and success. This study attempted to examine the positive effect of ambidextrous organization culture (AOC), which is regarded as the core characteristic of ambidextrous organizations by using a multilevel model. Specifically, this study examined the effects of AOC on members’ job performance and the mediating role of psychological capital in the relationship between AOC and job performance. The results indicated that AOC had a significantly positive relationship with job performance even after controlling various organizational and individual variables. Moreover, we found that psychological capital fully mediated the relationship between AOC and members’ job performance. This study provides theoretical contributions by empirically examining the positive effect and mechanism of AOC. Furthermore, this study offers practical implications in how practitioners can manage their organizational culture, by helping shape the direction of organizational culture management.

scholarly journals Green Entrepreneurial Orientation and Green Innovation: The Mediating Effect of Supply Chain Learning

SAGE Open ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 215824401989879 ◽  
Author(s):  
Ying Guo ◽  
LiFang Wang ◽  
Yanyu Chen
Keyword(s):  
Supply Chain ◽  
Entrepreneurial Orientation ◽  
Positive Impact ◽  
Radical Innovation ◽  
Mediating Effect ◽  
Incremental Innovation ◽  
Green Innovation ◽  
Mediating Role ◽  
The Relationship ◽  
Positive Effect

As a combination of innovation and environmental development concepts, green innovation is of great significance to sustainable development. This article takes supply chain learning as an intermediary to examine the direct and indirect effects of green entrepreneurial orientation (GEO) on green innovation. This study builds a theoretical model among GEO, green incremental innovation, and green radical innovation, and uses empirical data from 416 enterprises in China for testing. The results show that corporate GEO has a positive impact on green incremental innovation and radical innovation. Supply chain learning has a significant positive effect on green incremental and radical innovation. In addition, corporate supply chain learning plays a mediating role in the relationship between GEO and green radical innovation, as well as plays a mediating role in the relationship between GEO and green incremental innovation. This study has an important contribution to enrich the theory of entrepreneurial orientation, green innovation, and supply chain learning, and is of great significance for managers to understand how to use GEO in the process of green innovation development.

PENGARUH KEPUTUSAN INVESTASI TERHADAP NILAI PERUSAHAAN MELALUI KINERJA PERUSAHAAN SEKTOR PERTAMBANGAN DI BURSA EFEK INDONESIA (BEI)

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
M Sahrul ◽  
Mohamad Aulia Sobri ◽  
Tri Ratnawati
Keyword(s):  
Firm Performance ◽  
Firm Value ◽  
Investment Decision ◽  
Partial Least Square ◽  
Least Square ◽  
Mediating Effect ◽  
Analysis Techniques ◽  
Independent Variable ◽  
The Relationship ◽  
Positive Effect

The purpose of this research is to determine the effect of Investment Decision on Firm’s Value through Firm Performance. The object of this research was mining companies listed on Bursa Efek Indonesia (BEI) during 2016-2018. Firm’s value as dependent variable measured by PBV and EPS. The independent variable in this research is investment decision measured by PER and MBVA. Then, intervening variable is firm performance measured by ROA and ROE. Data analysis techniques use Partial Least Square (PLS) and from data processing and hypothesis testing, produced 3 accepted hypothesis and 1 hypothesis is rejected. The results of this study were (1) Investment decision has no effect on firm value, (2) Investment decision has positive effect on firm performance, (3) Firm performance has positive effect on firm’s value, (4) Firm performance has mediating effect on the relationship between investment decision and firm’s value.Kata Kunci : Investment Decision, Firm Performance, and Firm’s Value.

scholarly journals Effects of Online Bookstores’ Perceived Quality on Consumer Loyalty: Consumer Satisfaction as a Mediator (Note 1)

2019 ◽  
Vol 10 (6) ◽  
pp. 32
Author(s):  
Feixiang Zhang ◽  
Yang Yang
Keyword(s):  
Consumer Satisfaction ◽  
Perceived Quality ◽  
Mediating Effect ◽  
Future Research ◽  
Consumer Loyalty ◽  
Significant Positive Effect ◽  
Mediating Role ◽  
Sample Range ◽  
The Relationship ◽  
Positive Effect

The paper adopts SPSS19.0 and AMOS20 to conduct an empirical study on the effects of e online bookstore perceived quality on consumer loyalty and the mediated effect of consumer satisfaction on the relationship, based on a 217 questionnaire data. The results show that online bookstore perceived quality does not have a significant positive effect on consumer loyalty; online bookstore perceived quality has a significant positive effect on online purchasing consumer satisfaction; online shopping consumer satisfaction has a significant positive effect on consumer loyalty; consumer satisfaction has a total mediating effect on the relationship between online bookstore perceived quality and customer loyalty and online bookstore perceived quality has a significant positive effect on consumer loyalty through consumer satisfaction. In order to fully play the mediating role of consumer satisfaction to improve the online bookstore consumer loyalty, the article puts forward related suggestions. The future research should expand the sample range and consider roles of other factors on the relationship. 

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