scholarly journals ANALYSIS OF FACTORS THAT AFFECT TO INFRASTRUCTURE IMPROVEMENT OF SYUKURAN AMINUDDIN AMIR AIRPORT IN BANGGAI DISTRICT

2020 ◽  
Vol 9 (2) ◽  
pp. 161-171
Author(s):  
Sutrisno Mustaman ◽  
Fahira F ◽  
Nirmalawati
Keyword(s):  
Service Quality ◽  
Mode Selection ◽  
Air Transportation ◽  
Waiting Room ◽  
Traffic Demand ◽  
Service Demand ◽  
Transportation Mode Selection ◽  
Baggage Handling ◽  
Transportation Accessibility ◽  
Infrastructure Improvement

The airport is one of the important infrastructures in the air transportation field that functions to provide aircraft flight services so that there is a need for compatibility between the fleet and its infrastructure, in this case improving the infrastructure of Syukuranan Aminuddin Amir (SAA) Airport. The aim of this study is to analyze the factors that influence the improvement of the infrastructure of SAA Airport. The location of the study was conducted at the SAA Airport, Banggai Regency, Central Sulawesi Province. Data collection was carried out by distributing questionnaires to 120 respondent passengers on airplanes who use the SAA airport. Data analysis using factor analysis methods. The analysis result shows there are 11 factors that affect infrastructure improvement of SAA Airport is socio-economic, airport service quality, operator service quality, flight traffic demand, air transport service demand, air transportation mode selection, airport departure facility (waiting room) and airplane ticket purchase decisions, parking area and waiting room, flight schedule and potential regional commodity yields, service and process baggage handling, and transportation accessibility to the airport.

scholarly journals INDICATORS OF SERVICE QUALITY OF PUBLIC TRANSPORT / VIEŠOJO TRANSPORTO PASLAUGŲ KOKYBĖS RODIKLIAI

2018 ◽  
Vol 10 (0) ◽  
pp. 1-7
Author(s):  
Vaida Vabuolytė ◽  
Rasa Ušpalytė-Vitkūnienė
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Evaluation Process ◽  
Transport Service ◽  
Service Network ◽  
Service Demand ◽  
Wide Range ◽  
The City ◽  
Public Transport Service

This article presents the findings in the field of public transport planning, routes network optimization and service demand affecting indicators as well as analysis of public transport indicators in Klaipėda City. It investigates a wide range of approaches to the evaluation process of service quality of public transport proposed by scientists and these field practitioners and defines the most significant indicators. The article encourages discussions for further research of defined indicators of public transport service and proposes its ranking from the most significant one. Findings are suggested being used for policymakers, planners or other researchers as the base for the evaluation of public transport service network in cities, also to evaluate the quality and compare the results among transport districts within the city limits. By knowing the core of the problem of the network of public transport service, it is possible to plan the changes and improve the service quality, therefore, ridership of the system. Santrauka Šiame straipsnyje pristatyti viešojo transporto planavimui, maršrutų tinklo optimizavimui bei šios paslaugos poreikiui įtakos turintys veiksniai (rodikliai) ir taip pat viešojo transporto veiksnių (rodiklių) analizė Klaipėdos mieste. Jame nagrinėtas įvairių mokslininkų ir šios srities specialistų požiūris į viešojo transporto paslaugų kokybės vertinimą ir išskirti svarbiausi rodikliai. Straipsnyje skatinama diskusija dėl tolesnio viešojo transporto rodiklių tyrimo ir siūloma juos įvertinti pagal svarbumą. Siūloma, kad politikos formuotojai, planuotojai ar kiti tyrėjai rodiklius taikytų kaip pagrindą viešojo transporto paslaugų tinklui vertinti miestuose, taip pat įvertintų tinklo kokybę ir palygintų rezultatus tarp miesto transportinių rajonų. Nustačius viešojo transporto tinklo problemas, galima planuoti pokyčius ir pagerinti paslaugų kokybę, kartu padidinant sistemos naudojimą.

scholarly journals Dual-Level Evaluation Framework for Airport User Satisfaction

2021 ◽  
Vol 12 (1) ◽  
pp. 17-30
Author(s):  
Dimitrios Dimitriou ◽  
Maria Sartzetaki ◽  
Iliana Kalenteridou
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Holistic Approach ◽  
Evaluation Framework ◽  
Transport Infrastructure ◽  
Level Of Service ◽  
Northern Greece ◽  
Modeling Framework ◽  
Traffic Demand ◽  
Satisfaction Evaluation

Passenger's satisfaction evaluation is very complicated for transport infrastructure services that accommodate high demand, mainly due to international passenger's quality attitudes, expectations, and experiences. This paper focuses on the development of the methodological framework to assessing level of service quality at airports, adopting two evaluation layers: the level of service (efficiency to manage traffic demand) and the level of expectation (performance to accommodate traveler's needs). The conceptual framework develops a holistic approach to evaluate overall level of service quality of an airport. A modeling framework then is developed to test the reliability of the level of quality and the consistency of airport level of service and level of passengers expectation. The methodology is applied in a small sized airport the Democritus Airport in Alexandroupolis, in Northern Greece. The analysis explores the passenger's satisfaction level for Greek regional airports and highlights the consistency of level of airport service and passenger's level of expectations.

scholarly journals ANALISIS KEPUASAN KONSUMEN PERUSAHAAN OTOBUS (PO) WASPADA BENGKULU

2021 ◽  
Vol 4 (3) ◽  
pp. 69
Author(s):  
Markoni Markoni
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Employee Performance ◽  
Sampling Technique ◽  
Quality Standards ◽  
Waiting Room ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Ease Of Access

This study aims to determine the level of customer satisfaction PO Waspada Bengkulu. The sample size is 75 people, and the incidental sampling technique. Data collection using a questionnaire, and then analyzed using the Customer Satisfaction Index (CSI) method, taking into account the level of consumer interest and employee performance levels. There are ten service elements studied, which include Employee Friendliness, Service Speed, Clarity of Departure Information, Waiting Room Comfort, Environmental Security, Passenger and Goods Safety, Ease of Access, Clarity of Rights and Obligations of Passengers, Clarity of Service Procedures, and Justice in Service Delivery. Customer Satisfaction Index (CSI) PO. Waspada Bengkulu that was obtained amounted to 74.1979 including Category (B) or Good. This shows that consumers of PO.Waspada Bengkulu can be said to be satisfied with the service they receive from the Company's employees. Judging from each service in general. Consumer PO. Waspada Be ngkulu satisfied with the service they received, because of the ten Service Elements studied, only one was included in Category (C) or not good, namely the service element, while the others were included in Category (B) or Good, there was even one element. namely Excessive Access Speed due to Very Good Employee Performance (A) while the interests of Consumers are ordinary. To maintain the quality of service to consumers and consumers who are satisfied with the services provided, it is suggested to the PO Management. Waspada Bengkulu to establish Service Quality Standards and establish Guidelines for Implementation of Service Quality Standards or Standard Operating Procedures (SOPs), supervise and evaluate periodically the implementation of services to consumers.

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