A Study on the Satisfaction of Nurses with Electronic Medical Records in General Hospitals

The implementation of Customer relationship Management (CRM) Systems has been increased within organizations for the purposes of increasing customer loyalty accompany with decreasing expenses and increasing revenues. The perception of the benefits associated with the implementation of CRM systems is an essential step for the adoption and implementation of CRM systems. Therefore, this paper presents the study conducted to investigate the perception of the CRM systems in the private hospitals in the northern part of India as there is a lack of adoption of CRM systems in hospitals. Qualitative research approach that is interview based was adapted in the study. The management of 10 private hospitals in the northern part of India was interviewed. The results reveal that no hospital has adopted CRM system. In addition, there is a substantial lack of understanding of the benefits of CRM systems in hospitals. Some hospitals claim that the implementation of CRM system is not of their priorities and there are much important projects as the implementation of Electronic Medical Records (EMD). However, other hospitals indicate for an existence of future plan for the adoption and implementation of CRM system. Another issue that needs to be taken into consideration by the vendors of CRM systems is the high costs associated with the implementation of CRM systems in hospitals. Indeed, both the vendors of CRM systems and the managers of hospitals hold the responsibility of the lack of CRM systems implementation in hospitals.

Download Full-text

Using Electronic Medical Records and Health Claim Data to Develop a Patient Engagement Score for Patients With Multiple Chronic Conditions: An Exploratory Study

Journal of Patient Experience ◽

10.1177/2374373520981480 ◽

2021 ◽

Vol 8 ◽

pp. 237437352098148

Author(s):

Surachat Ngorsuraches ◽

Semhar Michael ◽

Nabin Poudel ◽

Gemechis Djira ◽

Emily Griese ◽

...

Keyword(s):

Electronic Medical Records ◽

Patient Engagement ◽

Medical Records ◽

Chronic Conditions ◽

Claim Data ◽

Hospital Charges ◽

Multiple Chronic Conditions ◽

Health Claim ◽

Study Objective ◽

Health Related

The study objective was to (1) develop a statistical model that creates a novel patient engagement score (PES) from electronic medical records (EMR) and health claim data, and (2) validate this developed score using health-related outcomes and charges of patients with multiple chronic conditions (MCCs). This study used 2014-16 EMR and health claim data of patients with MCCs from Sanford Health. Patient engagement score was created based on selected patients’ engagement behaviors using Gaussian finite mixture model. The PES was validated using multiple logistic and linear regression analyses to examine the associations between the PES and health-related outcomes, and hospital charges, respectively. Patient engagement score was generated from 5095 patient records and included low, medium, and high levels of patient engagement. The PES was a significant predictor for low-density lipoprotein, emergency department visit, hemoglobin A1c, estimated glomerular filtration rate, hospitalization, and hospital charge. The PES derived from patient behaviors recorded in EMR and health claim data can potentially serve as a patient engagement measure. Further study is needed to refine and validate the newly developed score.

Download Full-text

Facilitating Genetics Aware Clinical Decision Support: Putting the eMERGE Infrastructure into Practice

ACI Open ◽

10.1055/s-0041-1729981 ◽

2021 ◽

Vol 05 (02) ◽

pp. e54-e58

Author(s):

Casey Overby Taylor ◽

Luke V. Rasmussen ◽

Laura J. Rasmussen-Torvik ◽

Cynthia A. Prows ◽

David A. Dorr ◽

...

Keyword(s):

Decision Support ◽

Electronic Medical Records ◽

Clinical Decision Support ◽

Medical Records ◽

Case Reports ◽

Clinical Decision ◽

Phase Iii ◽

Health Record ◽

It Infrastructure ◽

Emerge Network

AbstractThis editorial provides context for a series of published case reports in ACI Open by summarizing activities and outputs of joint electronic health record integration and pharmacogenomics workgroups in the NIH-funded electronic Medical Records and Genomics (eMERGE) Network. A case report is a useful tool to describe the range of capabilities that an IT infrastructure or a particular technology must support. The activities we describe have informed infrastructure requirements used during eMERGE phase III, provided a venue to share experiences and ask questions among other eMERGE sites, summarized potential hazards that might be encountered for specific clinical decision support (CDS) implementation scenarios, and provided a simple framework that captured progress toward implementing CDS at eMERGE sites in a consistent format.

Download Full-text