Micro-Compass quality assurance short programme: Designing effective quality assurance systems in HE Institutions in Bangladesh

2021 ◽  
Vol 08 (01) ◽  
Author(s):  
Palto Datta ◽  
◽  
David M J Graves ◽  
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Higher Education Institutions ◽  
Organisational Change ◽  
Training Programme ◽  
Education Sector ◽  
Basic Knowledge ◽  
Quality Assurance Programme ◽  
Excellence In Education ◽  
Quality In Higher Education

Due to increased demand for quality education worldwide, the Higher education sector globally has been undergoing an unprecedented level of changes over the past several decades. These result in increased public expectations towards the institutions’ provision, new tasks and responsibilities for scholars and administrators, new modes of knowledge production and transfer. The abundance of individual and organisational change processes requires higher education institutions to rethink the quality of their provision in higher education. This study aims to examine the importance of the Fundamental of Quality Assurance of Higher Education Sector and the influence of a short training programme on quality assurance in developing excellence in education. Micro-CQAP (micro compass quality assurance programme) provides direction and focus that is based on evidence, appraisal, and experience. The study is based on the recent venture by the authors of this study providing a 5-days training programme to Bangabandhu Sheikh Mujibur Rahman Maritime University (BSMRMU) and its impact on their overall quality assurance system within the university. The outcome of the training programme and findings of this study suggest that a short training programme on quality assurance within the institution enhances the overall understanding of Quality Assurance and help to implement it in practice more effectively and efficiently. The short programme was based on providing basic knowledge about what quality in higher education is, where it comes from, why quality assurance should & must be carried out, and how the process can be set up and managed at Higher Education institutions. This study is original as it was based on the experience, observations and feedback received after conducting the training programme from the participants. It has significant implications for the bother Higher Education Institutions, Government, and various stakeholders in Bangladesh.

Quality Management and Academic Leadership

2020 ◽  
pp. 101-120
Author(s):  
Joseph Ezale Cobbinah ◽  
Samuel Agyemang
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Higher Education Institutions ◽  
Faculty Members ◽  
Senior Faculty ◽  
Academic Leaders ◽  
Academic Leader ◽  
Effective Delivery ◽  
Quality In Higher Education

Quality management in higher education is one of the measures that institutions put in place to ensure that courses and programs that are offered meet international and accreditation standards. This chapter examines how academic leaders can promote and manage quality in higher education institutions. Higher education institutions and senior faculty members appear to improve performance by ensuring that quality assurance unit enforces effective delivery to increase students and parents' satisfaction. Promotion of quality and the management of quality is not about long service but an exhibition of effective leadership that will help higher education institutions to navigate through the turbulence of challenges facing higher education institutions today. To achieve this, the academic leader is supposed to assist institutions to pursue their vision and mission to enable them to effectively manage quality.

Quality expectations in Thai higher education institutions: multiple stakeholder perspectives

2013 ◽  
Vol 21 (3) ◽  
pp. 260-281 ◽  
Author(s):  
Mukdashine Sandmaung ◽  
Do Ba Khang
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Indicators ◽  
Higher Education Institutions ◽  
Teaching Staff ◽  
Content Type ◽  
Stakeholder Perspectives ◽  
Multiple Stakeholder ◽  
Quality In Higher Education ◽  
Managerial Staff

PurposeThe purpose of this paper is to determine the quality indicators that are suitable for assuring quality in higher education institutions (HEIs) in Thailand, from the perspectives of students, teaching staff, managerial staff and employers. These quality expectations are then to be compared with the quality indicators of the Office of Higher Education Commission (OHEC) in Thailand.Design/methodology/approachA list of quality expectations was first established based on a review of the literature and the OHEC quality indicators, then finalized with input from interviews with experts and a pilot survey. Over 2,000 questionnaires were then delivered to stakeholders. Statistical analyses of differences and factors were conducted and compared with OHEC's official list of quality indicators.FindingsIn terms of relative perceived importance, while the rank correlations among quality expectations of different stakeholder groups were generally high, a correlation between students and teaching/managerial staff was the lowest. The most important expectations of stakeholders are found missing from the OHEC list, and several indicators used by OHEC were among the lowest ranked items. Factor analysis also suggested a different structure for categorizing the quality indicators compared to what is being mandated by OHEC.Practical implicationsThe stakeholders' perspectives and their priorities observed in this study could serve as initial empirical inputs for OHEC and HEIs in developing or reviewing quality assurance systems.Originality/valueThe paper shows that assessing and comparing similarities and differences among multiple stakeholder perspectives can present a more comprehensive and accurate understanding for the development of quality assurance indicators suitable for Thai HEIs.

scholarly journals Quality Assurance in Higher Education Institutions: The Case of Tribhuvan University

2020 ◽  
Vol 2 ◽  
pp. 1-13
Author(s):  
Min Pun
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Higher Education Institutions ◽  
Policy Implications ◽  
Current Status ◽  
University Rankings ◽  
World University Rankings ◽  
The World ◽  
Challenges And Opportunities ◽  
Quality In Higher Education

The main objective of this paper is to illustrate the current status of quality assurance practices and identify challenges and opportunities facing Tribhuvan University (TU) in general and higher education institutions of TU in particular. Apart from a range of benefits and prospects from adopting and implementing the Quality Assurance and Accreditation (QAA) system within TU, it has been facing a number of challenges in maintaining quality in its higher education institutions. In return, the implementation of the system can create a number of opportunities, particularly it has to internationalize its higher education and show a strong presence in the world university rankings. In order to meet this objective, the study has used a descriptive-analytical approach to find out the issues related to quality assurance in higher education institutions. Finally, the paper has made important policy implications and recommendations to support the ongoing efforts of UGC, Nepal and maintain and ensure quality in higher education institutions of TU.

scholarly journals Service Quality in Higher Education Institutions an Overview of Models Assessing It

2019 ◽  
Vol 4 (3) ◽  
Author(s):  
Suela Hajdari
Keyword(s):  
Higher Education ◽  
Qualitative Research ◽  
Service Quality ◽  
Higher Education Institutions ◽  
Education Sector ◽  
Advantages And Disadvantages ◽  
Quality Of Higher Education ◽  
Comprehensive Literature Review ◽  
Quality In Higher Education

This paper aims to give an overview of the existing literature of the models which asses the quality of higher education institutions. The higher education sector is dynamic and competitive. The increasing number of universities leads to the necessity for them to maximize the efforts and improve the quality of their services. A lot of studies from different researchers and different countries are developed through time. It is important to emphasize that higher education is a service, and as other services offered to the customers we have to measure its quality. So this study consists on qualitative research methods and a comprehensive literature review, which allows choosing which model to use for assessing the quality of higher education. Analyzing the advantages and disadvantages of each model the researchers would be able to use the model which is more reliable and valid for their study. The results of this paper are consistent with earlier research that had compared these models, the Servqual remains the most pointed model used to assess service quality in the higher education sector.

Quality assurance systems: enemies or allies of innovation in higher education institutions?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mariana Ferreira de Mello Silva ◽  
Eduardo Raupp de Vargas
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Literature Review ◽  
Higher Education Institutions ◽  
University Management ◽  
Content Type ◽  
Body Of Knowledge ◽  
The University ◽  
The Relationship ◽  
Innovation In Higher Education

Purpose This study aims to examine the extant literature to analyze the relationship between quality assurance (QA) and innovation in the higher education context. Design/methodology/approach This study selected 63 articles through a systematic literature review in Scopus and Web of Science databases and performed a descriptive and thematic synthesis-analysis on the sample. Findings The research identifies several perspectives discussed on QA systems covering experiences, criticisms and practice implications. The literature review shows there is no clear consensus on whether innovation in higher education institutions (HEIs) is fostered or hindered by QA processes. However, it seems that the likelihood of innovativeness and positive QA outcomes are directly linked to how these processes are managed in universities. Research limitations/implications This review highlights the university management concerns that emerge with QA issues as it is not yet clear to what extent innovation is actually promoted in scenarios where QA is applied. Hence, this literature review could be considered comprehensive but not exhaustive. Further studies are recommended to improve the understanding of how HEIs can both innovate and ensure quality at the same time. Originality/value The paper contributes to the existing body of knowledge by advancing the opportunities and challenges that HEIs face due to QA system features.

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