A Cross-Sectional Study of Client Satisfaction to Wards Services Received at Boru Meda Hospital Pharmacy on OPD Basis and Community Pharmacy

2017 ◽  
Vol 1 (10) ◽  
Author(s):  
Abebaw Tegegne ◽  
Hassen Muhe ◽  
Wondesen Gashaw
Keyword(s):  
Community Pharmacy ◽  
Hospital Pharmacy ◽  
Client Satisfaction ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional

scholarly journals Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Muhammad Fandizal ◽  
Duma Lumban Tobing ◽  
Evin Novianti
Keyword(s):  
Positive Attitude ◽  
Client Satisfaction ◽  
Cross Sectional Study ◽  
Measuring Instrument ◽  
Sectional Study ◽  
Therapeutic Communication ◽  
Chi Square ◽  
Cross Sectional ◽  
Communication Techniques ◽  
Research Type

Objective: to identify Relationship between attitude and therapeutic communication techniques with the level of client satisfaction.Methods: This article use Cross-sectional study design from descriptive-analytic research type. The measuring instrument uses 25 questionnaires. The number of samples in this study was 209 clients from a total of 442 clients. Data analysis using Chi-Square and Gamma Test.Results:  The level of client satisfaction with nurses' therapeutic communication techniques and attitudes was 53.10%. A positive attitude of nurses in therapeutic communication 64.6% of clients expressed satisfaction, while 65.2% of clients were satisfied with good techniques in nurse therapeutic communication. There is a Relationship between Attitudes and Therapeutic Communication Techniques with Client Satisfaction Levels with ρ 0,001 and 0,000.Conclusion:  There is a significant and strong enough relationship between attitude and techniques therapeutic communication with the level of client satisfaction.

scholarly journals Level of Adult Client Satisfaction with Clinic Flow Time and Services of an Integrated Non-Communicable Disease-HIV Testing Services Clinic in Soweto, South Africa: A Cross-Sectional Study

2020 ◽  
Author(s):  
Kathryn Lee Hopkins ◽  
Khuthadzo E Hlongwane ◽  
Kennedy Otwombe ◽  
Janan Dietrich ◽  
Mireille Cheyip ◽  
...  
Keyword(s):  
Client Satisfaction ◽  
Phase 1 ◽  
Cross Sectional Study ◽  
Flow Time ◽  
Phase 2 ◽  
Rapid Testing ◽  
Sectional Study ◽  
Cross Sectional ◽  
Glucose Testing ◽  
Hiv Testing Services

Abstract Background: While HIV Testing Services (HTS) have increased, many South Africans have not been tested. Non-communicable diseases (NCDs) are the top cause of death worldwide. Integrated NCD-HTS could be a strategy to control both epidemics. Healthcare service strategies depends partially on positive user experience. We investigated client satisfaction of services and clinic flow time of an integrated NCD-HTS clinic. Methods: This prospective, cross-sectional study evaluated HTS client satisfaction with an HTS clinic at two phases. Phase 1 (February–June 2018) utilised standard HTS services: counsellor-led height/weight/BP measurements, HIV rapid testing, and symptoms screening for sexually transmitted infections/Tuberculosis. Phase 2 (June 2018–March 2019) further integrated counsellor-led obesity screening (BMI/abdominal measurements), rapid cholesterol/glucose testing; and nurse-led Chlamydia and HPV/cervical cancer screening. Socio-demographics, proportion of repeat clients, clinic flow time, and client survey data (open/closed-ended questions using five-point Likert scale) are reported. Fisher’s exact test, chi-square analysis, Kruskal Wallis test conducted comparisons. Multiple linear regression determined predictors associated with clinic time. Content thematic analysis was conducted for free response data. Results: 284 and 333 participants were from Phase 1 and 2, respectively (N=617). Phase 1 participants were significantly older (median age 36.5 (28.0–43.0) years vs. 31.0 (25.0–40.0) years; p=0.0003), divorced/widowed (6.7%, [n=19/282] vs. 2.4%, [n=8/332]; p=0.0091); had tertiary education (27.9%, [n=79/283] vs. 20.1%, [n=67/333]; p=0.0234); and were less female (53.9%, [n=153/284] vs 67.6%, [n=225/333]; p=0.0005), compared to Phase 2. Phase 2 had 10.2% repeat clients (n=34/333), and 97.9% (n=320/327) were ‘ very satisfied’ with integrated NCD-HTS, despite standard HTS having significantly shorter median time for counsellor-led HTS (36.5, interquartile range [IQR]: 31.0-45.0 vs. 41.5, IQR: 35.0-51.0; p<0.0001). Phase 2 associations with longer clinic time were clients living together/married (est=6.548; p=0.0467), more tests conducted (est=3.922; p<0.0001), higher overall satisfaction score (est=1.210; p=0.0201). Matriculated clients experienced less clinic time (est=-7.250; p=0.0253). Conclusions: It is possible to integrate counsellor-led NCD rapid testing into standard HTS within historical HTS timeframes, yielding client satisfaction. Rapid cholesterol/glucose testing should be integrated into standard HTS. Research is required on the impact of cervical cancer/HPV screenings to HTS clinic flow to determine if it could be scaled up within the public sector.

scholarly journals An Evaluation of Acyclovir Prescribing Patterns in a Public Hospital in AlKharj

2020 ◽  
pp. 74-78
Author(s):  
Nehad Ahmed ◽  
Ziyad S. Almalki ◽  
Mohammed Alhajri ◽  
Abdulrahman Alharbi
Keyword(s):  
Hospital Pharmacy ◽  
Public Hospital ◽  
Cross Sectional Study ◽  
Prescribing Patterns ◽  
Pharmacy Services ◽  
Sectional Study ◽  
Pharmacy Records ◽  
Cross Sectional ◽  
Prescription Patterns ◽  
Inpatient Ward

Aim: This study aimed to analyze acyclovir prescription patterns in a public hospital in AlKharj. Methodology: Cross-sectional study, via hospital pharmacy services that included collecting data on acyclovir utilization from de-identified pharmacy records in maternity and children hospital in Alkharj from 1 Jan 2018 until 31 Aug 2020. Results: A total of 1059 prescriptions contained acyclovir were dispensed between 1 Jan 2018 till 31 Aug 2020. In the present study, acyclovir was prescribed mainly as an intravenous (45.89%) or oral (34.09%) treatment. It is prescribed mainly as a vial (45.89%) followed by suspension (31.63%). Inpatient Ward prescribed 52.60% of the prescriptions and emergency department prescribed 25.87% of the prescriptions. Conclusion: It can be concluded that acyclovir was prescribed commonly in the hospital and that it’s using should be monitored to ensure that it is prescribed and dispensed appropriately.

Ophthalmic drops abuse in community pharmacy setting: A cross-sectional study from Jordan

2017 ◽  
Vol 22 (6) ◽  
pp. 656-660 ◽  
Author(s):  
Mayyada Wazaify ◽  
Mahmoud B. Alali ◽  
Mahmood A. Yousef ◽  
Samir Qammaz
Keyword(s):  
Community Pharmacy ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Pharmacy Setting
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