The effective management approach: integration of business, quality management and knowledge management processes

2009 ◽  
Vol 38 (38) ◽  
pp. 131-141 ◽  
Author(s):  
Imandra Galandere-Zīle
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Organizational Performance ◽  
Dynamic Environment ◽  
Integrated Approach ◽  
Management Approach ◽  
Management Process ◽  
Effective Management ◽  
Management Processes ◽  
Knowledge Management Processes

The effective management approach: integration of business, quality management and knowledge management processesIn the nowadays' dynamic environment only those organizations can survive that are able quickly react to opportunities and threats from the environment and to produce innovation ideas and turn them into products and services at a quicker pace then the competition. Therefore organizations seek different ways how to get ahead competitors. As quality management and knowledge management have proved themselves as perspective fields author of the paper proposes the integrated approach of both areas in order organizations can gain the most possible benefit from applying them. This paper shows the deeper aspects of both of these fields from the point of view of the process approach. Here is discussed the interactions of quality management, knowledge management and business processes. An elaborated organizational business and quality management process chart shows how quality management processes support the organization's management by providing information about system effectiveness, process performance, customer satisfaction and requirements. This information can be successfully used as a basis for decision-making concerning the necessary improvements and organization future goals. An integrated organizational business, quality management and knowledge management process chart demonstrates how effective management of an organization's knowledge assets can help to improve the organization's tasks in the sense of organizational performance, effectiveness and innovations. This paper is a beginning of the research toward the development of knowledge management services for quality management.

Knowledge Management

2014 ◽  
pp. 127-156
Author(s):  
Hesham Magd ◽  
Mark McCoy
Keyword(s):  
Knowledge Management ◽  
Middle East ◽  
Organizational Performance ◽  
Success Factors ◽  
Management Process ◽  
The Core ◽  
Critical Success ◽  
Management Processes ◽  
Core Concepts ◽  
Knowledge Management Processes

This chapter gives an introduction to the core concepts behind knowledge management as well as the reasons behind the increasing emphasis that has been placed on the knowledge management process as a source of competitive advantage, innovation, and organizational performance. Some of the key influences on knowledge management processes are also examined such as culture and the roles of management before being examined in the context of KM initiatives in the Middle East. The critical success factors relating to the implementation of knowledge management processes are then outlined before a framework for implementation that takes into account the unique features of organizations in the Middle East is discussed.

The Influence of Knowledge Management Process Supported With Organizational Strategies on Organizational Performance via Organizational Innovation and Technology

2018 ◽  
pp. 711-751 ◽  
Author(s):  
Yakup Akgül ◽  
Mustafa Zihni Tunca
Keyword(s):  
Knowledge Management ◽  
Stock Market ◽  
Organizational Performance ◽  
Balanced Scorecard ◽  
Business Strategies ◽  
Organizational Strategies ◽  
The Balanced Scorecard ◽  
Management Processes ◽  
Innovation And Technology ◽  
Knowledge Management Processes

In this chapter, the authors aim to investigate the impact of knowledge management and strategy configuration coherence on İstanbul stock market businesses' innovation and organizational performance through a quantitative analysis carried out on a sample of 203 İstanbul stock market businesses. This study also identified the relationship of organizational performance from the standpoint of the balanced scorecard, which includes the customer-related, internal business process and perceptual financial aspects of organizational performance in İstanbul stock market businesses context. A survey was administered and a sample of 203 middle managers was analyzed using partial least squares (PLS-Smart 2.0) for inferential analysis and SPSS version 22 for descriptive insights. The results of the study revealed that business strategies influence the knowledge management processes fully or partially. Knowledge management processes influence the innovation partially. Innovation influences the organizational performance fully. Knowledge management processes and technology influence the organizational performance partially. Knowledge management processes, technology, and business strategies influence the organizational performance partially.

Organizational culture and knowledge management processes: case study in a public university

2019 ◽  
Vol 49 (1) ◽  
pp. 35-53 ◽  
Author(s):  
Iman M. Adeinat ◽  
Fatheia H. Abdulfatah
Keyword(s):  
Higher Education ◽  
Organizational Culture ◽  
Knowledge Management ◽  
Public University ◽  
Equation Modeling ◽  
Management Process ◽  
Content Type ◽  
Management Processes ◽  
The Impact ◽  
Knowledge Management Processes

Purpose The purpose of this paper is to examine knowledge management interrelationships in higher education institutions and to assess the impact of the university’s culture on knowledge management processes: creation, dissemination, exchange and application. Design/methodology/approach The proposed model establishes the relationships between organizational culture (OC) and knowledge management processes in a single framework. The study used the organizational culture assessment instrument to determine the culture type and used structural equation modeling to assess the underlying relationships between knowledge management process and OC. Findings The results of the factor analysis used in this study suggest that adhocracy organizational culture, in which an organization is characterized by emphasis on individual initiative and employee empowerment, may not necessarily affect all knowledge management processes equally. In particular, an organization’s culture principally influences the knowledge creation process, followed by knowledge exchange, in a public university setting. Originality/value The study provides a comprehensive outlook on the effect of adhocracy culture in higher education on the knowledge management process through the lens of one cultural context. In addition, this is the first study that explores the OC effect on knowledge management process in a Saudi public university.

scholarly journals Knowledge Hiding as an Unprecedented Auxiliary in the Knowledge Management Process for Protection and to Achieve Innovation: The Case of a Pharmaceutical MNE Operating in Egypt

2021 ◽  
Vol 3 (3) ◽  
pp. 109-127
Author(s):  
Said Shabban Abdo ◽  
David Edgar
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Absorptive Capacity ◽  
Management Approach ◽  
Knowledge Infrastructure ◽  
Capacity Theory ◽  
Key Stakeholders ◽  
Management Processes ◽  
Empirical Perspective ◽  
Knowledge Hiding

This paper investigates the process and strategies used by a pharmaceutical MNE in Egypt to acquire, assimilate, transform, apply and protect its knowledge for the purpose of achieving innovation. The analysis is conducted through the lens of absorptive capacity theory and based on seven interviews with key stakeholders to explore how knowledge protection practices and supporting mechanisms were applied to achieve innovation and organizational effectiveness., Thematic analysis reveals that Knowledge infrastructure capabilities constitute the backbone of knowledge processing capabilities, supported by other constituents such as appropriability regime mechanisms, the role of management (HRM), knowledge management approach, knowledge hiding, and the absorptive capacity. The study concludes that successful knowledge management is a byproduct of integrating knowledge infrastructure capability with processing capabilities, and mediated by knowledge hiding mechanisms and strategies. The findings offer a valuable empirical perspective from a pharmaceutical MNE operating in Egypt and provide new insights into the nature of the intermediating influences of knowledge management processes that lead to innovation and superior organizational performance.

scholarly journals KNOWLEDGE MANAGEMENT CYCLE: A SCIENTIFIC LITERATURE REVIEW

2018 ◽  
Author(s):  
Mirna Kordab ◽  
Jurgita Raudeliūnienė
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Scientific Literature ◽  
Management Process ◽  
Management Processes ◽  
Management Concept ◽  
Management Cycle ◽  
Knowledge Management Processes

Recently the knowledge management processes are analysed as the main source of uniqueness for the organisations, while they are facing the challenge of implementing the most efficient processes that affect their performance (Chang, Hsu, & Yen, 2012; Kianto, Vanhala, & Heilmann, 2016; Raudeliūnienė & Meidutė-Kavaliauskienė, 2016; Raudeliūnienė, Davidavičienė, & Jakubavičius, 2018; Känsäkoski, 2017). The scientists distinguish different combinations of knowledge manage-ment processes in approaching the knowledge management process and analysis has shown that knowledge management processes, studied by most scientists, do not have a clear knowledge man-agement structure (García-Fernández, 2015; Raudeliūnienė et al., 2018). The purpose of this study is to examine the knowledge management concept and knowledge management cycle considering the different interpretations of scientists. The study is grounded on scientific literature review.

Assessing Knowledge Management Processes and Competitive Advantage in Local Authorities using Knowledge Management Assessment Instrument (KMAI)

2014 ◽  
pp. 294-314
Author(s):  
Abu Hassan Abu Bakar ◽  
Wiwied Virgiyanti ◽  
Muhammad Asim Tufail ◽  
Mohamad Nizam Yusof
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Peninsular Malaysia ◽  
Local Authorities ◽  
The Public ◽  
Management Processes ◽  
Knowledge Intensive ◽  
Knowledge Management Processes

For academics and professionals, knowledge management has been widely known as a core agenda and has been recognized as one of the most important sources of competitive advantage. Managing knowledge to achieve organizational performance is not only crucial for private sector institutions, but it is significant for the public sector institutions as well. Since the study of knowledge management in the public sector is still in its infancy, this study is aimed at investigating the relationship between knowledge management processes and competitive advantages in local authorities in Malaysia to raise the awareness of the importance of managing organizational knowledge, particularly in the public sector. For this study, the data was collected from selected Heads of Departments in 42 institutions of local authorities in Peninsular Malaysia and yielded 82 usable responses. The analysis suggests that all six knowledge management processes (knowledge creation, capture, organization, storage, dissemination, and application) have a strong relationship with competitive advantage. This study is expected to raise awareness and provide initial guidelines to local authorities as knowledge-intensive institutions to formulate strategies on how to manage the knowledge management processes within the organization.

The influence of the knowledge management processes on results in basic education schools

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marcelo de Moraes Cordeiro ◽  
Mírian Oliveira ◽  
Maria-Isabel Sanchez-Segura
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Balanced Scorecard ◽  
Structural Equation ◽  
Management Practices ◽  
Basic Education ◽  
Equation Modeling ◽  
Content Type ◽  
Management Processes ◽  
Knowledge Management Processes

Purpose This study aims to identify the influence of knowledge management processes on the performance of basic education, including both private and confessional organizations. Design/methodology/approach This study is based on a positivist view of science and adopts a quantitative approach. A survey was conducted that received 242 answers, which were analyzed using structural equation modeling. Findings All the knowledge management processes were found to impact all the dimensions of organizational performance in the schools. The role knowledge creation exerts on people in the organization was made apparent, as was the way in which knowledge storage impacts three Balanced Scorecard dimensions, namely, people, internal processes and sustainability. Research limitations/implications This research is limited to private confessional basic education schools in Brazil that work at one or more levels of basic education. Practical implications This research is intended to help educational managers improve their knowledge management practices and achieve better performance within the educational environment. Originality/value The present study identifies two topics which are still under-investigated in the field of private confessional basic education, namely: the knowledge management processes and the Balanced Scorecard approach.

The impact of leadership on trust, knowledge management, and organizational performance

2017 ◽  
Vol 117 (3) ◽  
pp. 521-537 ◽  
Author(s):  
Alex Koohang ◽  
Joanna Paliszkiewicz ◽  
Jerzy Goluchowski
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Effective Leadership ◽  
Linear Connection ◽  
Successful Implementation ◽  
Path Modeling ◽  
Content Type ◽  
Management Processes ◽  
The Impact ◽  
Knowledge Management Processes

Purpose The purpose of this paper is to build a research model that examines the impact of leadership on trust, knowledge management and organizational performance. Design/methodology/approach An instrument containing six constructs (leadership: leading organization; leadership: leading people; leadership: leading self, trust, knowledge management and organizational performance) was designed and administered to subjects from all levels of management in various organizations in nine regions of the USA. Collected data were analyzed using partial least squares path modeling to test the hypotheses. Findings The study’s findings revealed positive and significant linear connection among leadership (leading organization, leading people and leading self), trust, knowledge management and organizational performance. Practical implications The findings imply that effective leadership (leading organization, leading people and leading self) contributes to elevated trust among people, promotes the successful implementation of knowledge management processes, and in turn enhances organizational performance. Therefore, leadership training and development must be a top strategic priority for any organization. Originality/value This study enriches the literature by demonstrating that effective leadership stands as the bedrock of the elevated trust, the successful knowledge management processes and the enhanced organizational performance.

Knowledge management processes, innovation capability and organizational performance

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mahmoud Mohammad Migdadi
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Structural Equation ◽  
Equation Modeling ◽  
Innovation Capability ◽  
Unified Framework ◽  
Content Type ◽  
Management Processes ◽  
The Impact ◽  
Knowledge Management Processes

PurposeThe purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and acquisition), innovation capability (product, process, marketing and organizational and organizational performance (operational, financial and product quality). Then empirically test the effect of knowledge management processes (KMP) on innovation capability (IC), the effect of IC on organizational performance (OP) and the impact of KMP on OP through the mediator (IC).Design/methodology/approachA questionnaire was designed and addressed to the general managers of the Jordanian companies making up the target population. Statistical techniques employed included confirmatory factor analysis and structural equation modeling (SEM) using AMOS 24 to test the hypotheses.FindingsThe results show that KMP influences IC, IC affects OP and KMP impacts OP through the mediator (IC).Research limitations/implicationsThe use of longitudinal data and comparisons with this study would provide further insights that would assist in generalizing knowledge related to the relationships among KMP, IC and Os' P.Practical implicationsIf organizations fully comprehend KMP and IC, they would be able to implement them successfully, creating value for their companies and improving OP.Originality/valueThe existing research on KMP and IC is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMP when developing IC is lacking. Also. the relationship between innovation capabilities and OP has not been adequately studied. Hence, this study introduces a conceptual framework which integrates KMP, IC and OP and simultaneously empirically tests the relationships among them.

scholarly journals IMPACT OF KNOWLEDGE ORIENTED LEADERSHIP ON KNOWLEDGE MANAGEMENT PROCESSES IN THE MIDDLE EASTERN AUDIT AND CONSULTING COMPANIES

2019 ◽  
Vol 17 (2) ◽  
pp. 248-268
Author(s):  
Jurgita Raudeliūnienė ◽  
Mirna Kordab
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Structural Equation ◽  
Positive Impact ◽  
Middle Eastern ◽  
Influential Factor ◽  
Research Model ◽  
Management Processes ◽  
Knowledge Management Processes ◽  
Consulting Companies

Purpose – this article aims to evaluate the influence of knowledge oriented leadership on knowledge management processes and the influence of those processes on the performance of the Middle Eastern audit and consulting companies. Research methodology – analysis of scientific literature, structural equation modelling and expert evaluation (structured questionnaire) were used in order to create hypotheses and research model, to collect data from the audit and consulting companies’ experts and to test research model and related hypotheses. Findings – the results of this research supported eight out of ten suggested hypotheses. Empirical evidence shows that leadership has a positive impact on knowledge acquisition, storage, and sharing processes in the Middle Eastern audit and consulting companies and knowledge management processes (creation, acquisition, sharing, storage and application) have positive influence on organizational performance. Research limitations – conducting the research in the Middle Eastern audit and consulting companies limits the possibility of generalizing the results to other types of businesses sectors as well as other geographical areas. Practical implications – conducted research results have practical value for audit and consulting companies as this study analyses the concept of knowledge oriented leadership and its impact on knowledge management processes and organizational performance. Originality/Value – this research investigated one of rare studies in the Middle East business sector, where the audit and consulting companies’ performance affected by the knowledge management processes was assessed considering knowledge oriented leadership as an influential factor that affects the knowledge management processes implementation.

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