scholarly journals PENGARUH KEADILAN ORGANISASIONAL DAN PEMBERDAYAAN PSIKOLOGIS TERHADAP COUNTERPRODUCTIVE WORK BEHAVIOR KARYAWAN PADA HOTEL MERCURE SANUR

2020 ◽  
Vol 9 (6) ◽  
pp. 2288
Author(s):  
Kadek Krisna Permana Putra ◽  
Putu Saroyeni Piartrini
Keyword(s):  
Organizational Justice ◽  
Social Exchange ◽  
Organizational Citizenship Behavior ◽  
Social Exchange Theory ◽  
Psychological Empowerment ◽  
Linear Regression Analysis ◽  
Counterproductive Work Behavior ◽  
Multiple Linear Regression Analysis ◽  
Work Behavior ◽  
Citizenship Behavior

This research purpose to analyze the influence of organizational justice and psychological empowerment on the counterproductive work behavior of employees at Mercure Hotel Sanur, Bali. The theoretical basis used in this research is the Social Exchange Theory, because this theory can explain the relationship between organizational citizenship behavior and counterproductive work behavior and the influence of organizational justice, job satisfaction, organizational commitment, and psychological empowerment. The population in this research were 152 permanent employees at Mercure Hotel Sanur. The sample used in this study was 110 employees at Mercure Sanur Hotel, which has 5 criteria as follows: age, gender, last education, years of service and job titles. This research only uses the Slovin formula as a formula in determining the number of samples to be used, due to the limited time to meet so only who can fill it. The analysis technique used is multiple linear regression analysis. The analysis showed that organizational justice and psychological empowerment had a positive and significant effect on the counterproductive work behavior of employees at Mercure Sanur Hotel. Keywords: organizational justice, psychological empowerment, counterproductive work behavior

scholarly journals Examining correlates of organizational citizenship behavior and counterproductive work behavior in a collectivist culture: the case of Arab teachers in Israel

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aaron Cohen ◽  
Mohammad Abedallah
Keyword(s):  
Emotional Intelligence ◽  
Organizational Justice ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Counterproductive Work Behavior ◽  
Work Behavior ◽  
Citizenship Behavior ◽  
Content Type ◽  
Self Evaluation ◽  
Core Self

Purpose This study aims to examine the relationships between personal (emotional intelligence, Dark Triad (DT), core self-evaluation and burnout) and situational variables (organizational justice) and organizational citizenship behavior (OCB) (supervisor report) and counterproductive work behavior (CWB) (self-report). Design/methodology/approach In total, 680 questionnaires were distributed to teachers in 20 Arab elementary schools in Northern Israel. Usable questionnaires were returned by 509 teachers (75%). The questionnaires covered emotional intelligence, DT, core self-evaluation, organizational justice, burnout, CWB and demographic characteristics. Their principals filled out questionnaires on the teachers’ in-role performance and OCB. Findings Results showed that CWB was mostly related to higher levels of psychopathy, lower levels of emotional intelligence (ability to use emotions) and higher levels of burnout (emotional exhaustion). OCB was related to higher levels of procedural justice, lower levels of burnout and higher levels of emotional intelligence. Practical implications Organizations should consider ways to reduce burnout, which may reduce CWB and increase perceptions of justice, thereby promoting OCB. Originality/value Two novel aspects are noteworthy. First, this study simultaneously examines both CWB and OCB to clarify the similarities and differences between them. Second, few studies have examined the correlates of CWB and OCB in Arab culture.

Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

2021 ◽  
Vol 33 (2) ◽  
pp. 670-692
Author(s):  
Jessica Vieira de Souza Meira ◽  
Murat Hancer
Keyword(s):  
Social Exchange ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Organizational Support ◽  
Social Exchange Theory ◽  
Psychological Empowerment ◽  
Citizenship Behavior ◽  
Content Type ◽  
The Social ◽  
Service Oriented

Purpose This research developed a conceptual model for the hospitality industry based on the employee-organization relationship using the social exchange theory as the theoretical framework. This study aims to consider perceived organizational support as the psychological empowerment antecedent, while work engagement and service-oriented organizational citizenship behavior were considered as its outcome. This study also tested psychological empowerment as a mediator of these relationships. Design/methodology/approach Data were gathered from a sample of frontline hotel employees and analyzed through partial least squares structural equation modeling. A total of 242 completed and validated questionnaires were used for the analysis. Findings Perceived organizational support had a significant relationship with psychological empowerment (through meaning, competence, self-determination and impact), which also had a significant relationship with work engagement (through meaning and impact) and service-oriented organizational citizenship behavior (through meaning, self-determination and impact). Psychological empowerment partially mediated the relationship between perceived organizational support with work engagement and service-oriented organizational citizenship behavior. Originality/value Although psychological empowerment is receiving further empirical attention in the hospitality field, little is known about its antecedents and outcomes. Hence, this research extends previous studies using the social exchange theory to fill these literature gaps and create a conceptual model for the hospitality industry based on the employee-organization relationship.

scholarly journals PENGARUH KEADILAN ORGANISASIONAL, KOMITMEN ORGANISASIONAL, DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)

2019 ◽  
Vol 8 (10) ◽  
pp. 6079
Author(s):  
Ni Putu Devi Erlina Wahyuni ◽  
I Wayan Gede Supartha
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Justice ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Analytical Tool ◽  
Citizenship Behavior ◽  
Analysis Techniques

This study aims to determine the effect of organizational justice, on OCB, to determine the effect of organizational commitment on OCB and to determine the effect of job satisfaction on OCB on Dash Hotel Seminyak. The method of determining the sample in this study was conducted by Slovin approach so that the number of respondents was 91 people. The analytical tool used is multiple linear regression analysis techniques. The results obtained in this study are organizational justice that has a positive and significant effect on OCB. This shows that the better organizational justice given to Dash Hotel Seminyak, the OCB of employees will also increase. Organizational commitment has a positive and significant effect on OCB. This shows the higher organizational commitment of Dash Hotel Seminyak employees, the OCB level for employees will also increase. And job satisfaction has a positive and significant effect on OCB. This shows that the higher job satisfaction of Dash Hotel Seminyak employees, the higher the OCB level for employees. Keywords: organizational justice, organizational commitment, job satisfaction, OCB

Hotel Employees' Psychological Empowerment Influence on Their Organizational Citizenship Behavior Towards Their Job Performance

2020 ◽  
pp. 284-304
Author(s):  
Ruth Sabina Francis ◽  
Elangkovan Narayanan Alagas
Keyword(s):  
Job Performance ◽  
Social Exchange ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Social Exchange Theory ◽  
Hospitality Industry ◽  
Psychological Empowerment ◽  
Hotel Industry ◽  
Citizenship Behavior ◽  
Hotel Employees

The success of the hospitality industry is dependent on its employees and their management towards the achievement of the organization's objectives. One of the perplexing concerns gripping the hotel industry is the dearth of qualified managerial and non-managerial human resources that drastically affects the job performance of the hotel employees and the organization as a whole. In the hospitality industry, especially hotels, where guests are treated with passion, the employees' organizational citizenship behaviour plays a crucial role to influence their job performance. This study is aimed at investigating the employees' psychological empowerment traits and their organizational citizenship behavior traits that influence their job performance. The conceptual model of the study is based on social exchange theory. The study's propositions will help review the policies of the hotel industry in terms of human resource management, add value to the existing body of literature, and give strategies for managers and supervisors in the hotel industry to achieve the desired performance through their employees.

scholarly journals The Mediating Effect of Affective Organizational Commitment in the Relationship between Organizational Justice and Organizational Citizenship Behavior: A Conceptual Model

2017 ◽  
Vol 13 (5) ◽  
pp. 165 ◽  
Author(s):  
Mohammad Alzayed ◽  
Junaimah Jauhar ◽  
Zurina Mohaidin
Keyword(s):  
Organizational Commitment ◽  
Organizational Justice ◽  
Social Exchange ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Social Exchange Theory ◽  
Mediating Effect ◽  
Citizenship Behavior ◽  
Affective Organizational Commitment ◽  
A Value

A literature review revealed that the effect of organizational justice on organizational citizenship behavior (OCB) had been heavily examined as an overall relationship. However, there is a lack of research that examined the effect of organizational justice dimensions on OCB via affective organizational commitment as a mediator. Therefore, this research is an attempt to provide a value theoretical model that explains the relationships between dimensions of organizational justice and OCB as well as tries to describe in detail meaning of this relationship through the mediating effect of affective organizational commitment in the context of social exchange theory. Furthermore, the proposed hypotheses on the link between these variables are provided as a foundation for further research.

scholarly journals The Effect of Job Engagement on Job Burnout and Job Performance: The Moderating Effect of Organizational Justice

2017 ◽  
Vol 12 (5) ◽  
pp. 177
Author(s):  
Nan Yin
Keyword(s):  
Job Performance ◽  
Organizational Justice ◽  
Organizational Citizenship Behavior ◽  
Counterproductive Work Behavior ◽  
Moderating Effect ◽  
Job Burnout ◽  
Work Behavior ◽  
Citizenship Behavior ◽  
Job Engagement ◽  
The Impact

This study took salemen as an example to explore the relationship between job engagement and job burnout, job engagement and job performance. When studying on the impact of job engagement, both of the two results should be taken into consideration, so the study took job burnout and job performance as the outcome variables of job engagement. The study randomly chose 48 companies of them through field visits, and the respondents were the employees who were engaging in the sales in the 48 computers and computer parts sales companies. When compiling the questionnaires, the paired questionnaire was adopted. 633 employee questionnaires were distributed to the employees and 150 supervisor questionnaires to the supervisors. Each sales department supervisor consists of several employees. Effective recovery of the questionnaire was 501 copies. The results show that job engagement positively affects task performance and organizational citizenship behavior in job performance, and negatively affects counterproductive work behavior; Job engagement negatively affects job burnout, and organizational justice has a significant negative moderating effect on job engagement and counterproductive work behavior.

scholarly journals Interplay of organizational justice, psychological empowerment, organizational citizenship behavior, and job satisfaction in the context of circular economy

2019 ◽  
Vol 57 (4) ◽  
pp. 937-952 ◽  
Author(s):  
Sanjay Kumar Singh ◽  
Ajai Pratap Singh
Keyword(s):  
Job Satisfaction ◽  
Organizational Justice ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Circular Economy ◽  
Psychological Empowerment ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Content Type ◽  
Human Aspects

PurposeThe purpose of this paper is twofold: first, to examine relevant organizational “human” aspects that support circular economy (CE); and second, to investigate the influence of perception of organizational justice (OJ), psychological empowerment on job satisfaction (JS) through mediating role of organizational citizenship behavior (OCB).Design/methodology/approachThe study used survey questionnaire. The data were statistically analyzed using structural equation modeling (SEM) to test hypotheses of the study.FindingsOJ positively and significantly influences psychological empowerment. Also, it was found that OCB and psychological empowerment to positively and significantly influence JS. Furthermore, OCB positively and significantly mediates the influence of OJ and psychological empowerment on JS.Practical implicationsEmployees should be provided with fair and empowering environment to derive positive outcomes in terms of organizational citizenship behavior and JS. The study also suggests recognizing the importance of OCB in an organization to enhance JS and support CE.Originality/valueThe study presents empirical evidence in Indian context on how to encourage employees to display voluntary job behaviors and keep them job satisfied.

scholarly journals Mediational Role of Emotional Intelligence between Transformational Leadership and Employee’s Performance

2018 ◽  
Vol III (I) ◽  
pp. 35-45
Author(s):  
Hamid Khan ◽  
Muhammad Saqib Khan ◽  
Raza Ullah Shah
Keyword(s):  
Emotional Intelligence ◽  
Transformational Leadership ◽  
Social Exchange ◽  
Organizational Citizenship Behavior ◽  
Social Exchange Theory ◽  
Current Model ◽  
Citizenship Behavior ◽  
Public And Private ◽  
Mediational Role ◽  
Public And Private Sector

The present study aims to investigate dynamic connection between transformational leadership and employee’s performance (Task performance and OCB) with mediating Perception Emotional intelligence (EI) in Higher Education Institutions of Khyber Pakhtunkhwa. The relationship between the variables of the current model is based upon different theories i.e. Vroom (1964) Expectancy Theory, LME Theory (Graen, 1976) Wang et al., (2005), as well as Social Exchange Theory proposed by (Blau,1964). Data was obtaining from public and private sector universities and through purposive sampling in dyads. Response obtain were analyze through rigorous statistical procedures i.e. CFA via AMOS in first phase, followed by bootstrapping and mediation through Preacher and Hayes (2008) SPSS macros. Findings indicate that both emotional intelligence and perception of organization politics act as a stronger role in enhancing the association between organizational citizenship behavior and transformational Leadership

The influencing outcomes of job engagement: an interpretation from the social exchange theory

2018 ◽  
Vol 67 (5) ◽  
pp. 873-889 ◽  
Author(s):  
Nan Yin
Keyword(s):  
Task Performance ◽  
Social Exchange ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Social Exchange Theory ◽  
Exchange Theory ◽  
Citizenship Behavior ◽  
Job Engagement ◽  
Content Type ◽  
The Social

Purpose Job engagement is a positive, fulfilling, work-related state of an individual, the perfect link between individual characteristics, job factors and job performance and the important path of an organization creating competitive advantages. Based on the viewpoint of the social exchange theory, the study assumes that employees will generate different influencing outcomes, which are, in order, task performance, organizational citizenship behavior, job burnout and counter-productive work behavior (CWB), according to the degree to which they psychologically expect that job engagement could receive organizational rewards, and discusses the relationships between job engagement and task performance, organizational citizenship behavior and other variables. The paper aims to discuss these issues. Design/methodology/approach Data were collected from the employees working as the salesmen from 48 computer and computer parts sales companies. The questionnaires of the study were the paired questionnaires. In total, 150 supervisor questionnaires and 633 employee questionnaires have been distributed. Under every sales head, there were some employees. In total, 501 valid paired questionnaires were collected. AMOS 23.0 was employed to process the data in the structural equation modeling and the causal relationships among all the factors were explored. Findings The results revealed that employee job engagement had positive influence on task performance and organizational citizenship behavior and had negative influence on job burnout and counter-productive work behavior; among all the moderating variables, organizational justice just significantly and negatively moderates job engagement and CWB. Originality/value Job engagement is an actively and fully absorbing state of an individual in the work, the perfect link among individual characteristics, job factors and job engagement and the important path of an organization creating competitive advantages. Most of the past studies have explored the positive effects of job engagement. This study tries to explore the positive and negative effects of employee’s job engagement based on the social exchange theory.

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