A study on the effect of differences in the importance and satisfaction of quarantine facility attributes of quarantined persons entering overseas for COVID-19 on customer value and behavioral intentions

2021 ◽  
Vol 30 (8) ◽  
pp. 1-15
Author(s):  
Hae-yeon Jeon ◽  
Seul-Ki Lee
Keyword(s):  
Behavioral Intentions ◽  
Customer Value

scholarly journals PERCEIVED VALUE DIMENSIONS OF SHOPPING TOURISM

2012 ◽  
Vol 11 (1) ◽  
Author(s):  
Ratna Roostika
Keyword(s):  
Least Squares ◽  
Partial Least Squares ◽  
Behavioral Intentions ◽  
Customer Value ◽  
Business Performance ◽  
Perceived Value ◽  
Total Contribution ◽  
Trade Off ◽  
Common Definition ◽  
Definition Of

Superior customer value is essential to win competition. The perception of customer value has grown in interest since it has been found to have stable impacts on satisfaction, behavioral intentions and ultimately business performance. Considering that the most common definition of perceived value refers to the trade-off between benefits and sacrifices, thus, this study adopts the second-order formative conceptualization of perceived value and examined its links to satisfaction and loyalty. Four main tourist shopping locations in Yogyakarta were used to collect the data. By applying Partial Least Squares to test the model in the tourism shopping context, the results indicate that perceived value has positive relationships with satisfaction and loyalty. Additionally, it was found that the total contribution of perceived value and satisfaction on loyalty were only small.

scholarly journals The Effects of Hedonic Value, Utilitarian Value, and Customer Value on Satisfaction and Behavioral Intentions

2018 ◽  
Vol 1 (1) ◽  
pp. 13
Author(s):  
Lamidi Lamidi ◽  
M.D. Rahadhini
Keyword(s):  
Behavioral Intentions ◽  
Consumer Satisfaction ◽  
Customer Value ◽  
Structural Equation ◽  
Sampling Technique ◽  
Hedonic Value ◽  
Utilitarian Value ◽  
Quality Of Food ◽  
Research Show

This study aims to examine the effects of hedonic value, utilitarian value, and customer value on satisfaction and behavioral intentions. Data were obtained from the survey by distributing questionnaires to respondents. This research applies a convenience sampling technique with the sample consisted of 110 respondents, i.e., the consumers of Timlo Sastro Solo. Data were analyzed by using Structural Equation Modelling (SEM) with Amos program. The findings of the research show that hedonic value, utilitarian value, and customer value have significant effects on satisfaction and behavioral intention through satisfaction. This research suggests Timlo Sastro Solo to maintain the quality of food taste, provide prompt service, maintain cleanliness, and arrange the restaurant layout to increase customer value towards the restaurant in order to increase consumer satisfaction so that the consumer will repurchase and recommend products to the others.

Value drivers and adventure tourism

2017 ◽  
Vol 27 (1) ◽  
pp. 102-122 ◽  
Author(s):  
Paul Williams ◽  
Geoff Soutar ◽  
Nicholas Jeremy Ashill ◽  
Earl Naumann
Keyword(s):  
Behavioral Intentions ◽  
Customer Value ◽  
Path Modeling ◽  
Cultural Groups ◽  
Value Drivers ◽  
Content Type ◽  
Adventure Tourism ◽  
Value Perceptions ◽  
Emotional Value ◽  
Japanese Tourists

Purpose The purpose of this paper is to investigate the drivers of customer value, and their respective relationships with customer satisfaction and behavioral intentions, between two culturally distinct groups of adventure tourists. Design/methodology/approach The study adopted a descriptive design and compared data from 301 Japanese and Western adventure tourists who experienced the same adventure tour. The respondents were split into two groups, and a path modeling approach was used to examine similarities and differences. Findings The results indicated that Japanese tourists attached more importance to emotional value and novelty value. Western tourists, however, attached relatively more importance to the utilitarian dimension of price value for money. Practical implications The main implication of this study is that tourism operators should account for differences in value perceptions between Japanese and Western tourists when planning tour operations, training tour guides, and managing tour itineraries. Operators should also consider customizing their tour products to fit the specific needs of these different cultural groups. This reinforces the adaptation argument when marketing tourism to international consumers. Originality/value This study highlights that different value drivers affect the satisfaction and behavioral intentions of Japanese tourists, relative to Western tourists. The need for adaptation of tourism products toward certain international tourists is thus necessary. The research also reinforces the importance of conceptualizing and measuring customer value as a multidimensional construct in an international adventure tourism context.

scholarly journals The interaction of service quality, customer value, customer satisfaction on customer’s behaviour intention using cellular/mobile service in Ho Chi Minh City

2020 ◽  
Vol 9 (1) ◽  
Author(s):  
Do Thi Thanh Tram ◽  
Nguyen Khanh Duy
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Behavioral Intentions ◽  
Customer Value ◽  
Theoretical Models ◽  
Positive Behavior ◽  
Ho Chi Minh City ◽  
Mobile Service ◽  
Network Quality ◽  
Cellular Mobile

Based on theoretical models of Cornin et al. (1999, 2000) and Wang et al. (2004), the purpose of this study is to answer the following question: Does customer value, an intermediary factor, affect service quality, customer satisfaction and behavioral intentions? The research was conducted from a sample of 194 consumers in Ho Chi Minh city. Scales of the research were developed through Cronbach’s alpha test, exploratory factor analysis EFA, Path Analysis which pointed out that customer value is an intermediary factor in the cause and effect relationship among the following factors: service quality, customer satisfaction and behavioral intentions. This was due to the fact that improvement satisfaction results in positive behavior Cornin et al. (1999, 2000) such as loyalty, not only service quality but also focus on customer value as well. Besides, the result of research also found three components: network quality, significant tangible impact on customer value, customer satisfaction. It was undeniable that the service supplier should pay attention to those factors in order to satisfy customers.

scholarly journals The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model

2005 ◽  
Vol 7 (3) ◽  
pp. 301 ◽  
Author(s):  
Wahyuningsih Wahyuningsih
Keyword(s):  
Customer Satisfaction ◽  
Literature Review ◽  
Behavioral Intentions ◽  
Customer Value ◽  
Structural Equation ◽  
Equation Model ◽  
Equation Modeling ◽  
Direct Link ◽  
Comprehensive Framework ◽  
The Relationship

The objective of this paper is to present a comprehensive framework of relationships among customer value, satisfaction, and behavioral intentions. Before testing the model, literature review on the three constructs is presented. From this review, three hypotheses are proposed and tested in this study: (1) Customer value is antecedent to customer satisfaction, (2) Customer value has a direct link to behavioral intentions, and (3) The relationship between customer value and behavioral intentions is mediated by customer satisfaction. Structural Equation Modeling using AMOS 5 was employed to test the model. The result suggests that the relationship between customer value and behavioral intentions is mediated by customer satisfaction.

Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions

2014 ◽  
Vol 6 (2/3) ◽  
pp. 134-142 ◽  
Author(s):  
Vladimir Senić ◽  
Veljko Marinković
Keyword(s):  
Structural Equation Modeling ◽  
Behavioral Intentions ◽  
Customer Value ◽  
Structural Equation ◽  
Perceived Value ◽  
Equation Modeling ◽  
Content Type ◽  
Attitudinal Loyalty ◽  
Monetary Value ◽  
Emotional Value

Purpose – The aim of the research is to determine the effects of the four dimensions of customer values that the study identifies, namely, emotional value, social value, functional value and monetary value, on attitudinal loyalty and behavioral intentions. The concept of perceived value is increasingly becoming a subject of interest for authors and researchers in the field of services marketing. Perceived value is considered to be a significant predictor of behavioral intentions. The manner in which consumers perceive the value of a product or service that is offered affects the level of their loyalty. In this context, an analysis of perceived value represents a very important activity in terms of customer-orientated management. Quite frequently, customer value is seen as a multidimensional construct that includes several components. Design/methodology/approach – The survey was conducted via a sample of 246 respondents – users of mobile telecommunication operators. Each construct of the suggested model was measured with three to five statements. The respondents expressed their level of agreement with statements on a 7-point Likert scale. The fit of the model was tested by using confirmative factor analysis, while the relationships hypothesized in the study were tested by using structural equation modeling. Findings – By applying structural equation modeling, the significance of the influence of emotional and social values on attitudinal loyalty, as well as the significant effects of functional and monetary value on behavioral intentions, was confirmed. Furthermore, the strong influence of attitudinal loyalty on behavioral intentions was also identified. The results clearly reveal that in terms of the intensity of the effect, emotional value stands out as the strongest antecedent of attitudinal loyalty. Emotional value has a significant indirect effect on behavioral intentions through attitudinal loyalty. Originality/value – The originality of the study is invoked through identifying four key components of perceived value. The concept of perceived value has only been analyzed by means of its emotional, social, functional and monetary dimension in a small number of prior studies. This paper identifies theoretical, as well as managerial, implications. From a theoretical aspect, causal relationships among viewed variables of the conceptualized model were determined. From the managerial perspective, the results obtained indicate that it is important that mobile operators primarily build a strong emotional connection with their customers because the emotional component of the perceived value has the greatest potential for generating long-term relationships. The findings of this research assist managers employed within mobile network operators to understand the role of various components of customer value in the process of creating customer loyalty.

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