scholarly journals The Model of Green HRM in Improving Service Quality With OCBE and Organizational Commitment as Mediation In the Hospital of State-Owned Enterprises (Conceptual Framework)

2020 ◽  
Vol 20 (2) ◽  
pp. 171
Author(s):  
Asep Saifudin Memet ◽  
Ahmad Hidayat Sutawidjaya ◽  
Sugiyono Sugiyono ◽  
Havidz Aima
Keyword(s):  
Organizational Commitment ◽  
Service Quality ◽  
Human Resources ◽  
Conceptual Framework ◽  
Human Resources Management ◽  
Organizational Level ◽  
Environmental Aspects ◽  
Research Gap

<p>Hospitals today are not only socially managed but also as a health service business that considers aspects of service quality and environmental issues. Therefore, hospital human resources must be handled with Green Human Resources Management so that the quality of services becomes better not only from the business, social aspects but also from the environmental aspects. The role of Organizational Civilization Behavior for the Environment (OCBE) and Organizational Commitment is considered important as mediation. For this reason, this research will examine the Green HRM model in improving Service Quality with OCBE and Organizational Commitment as mediation in the Hospital of State-Owned Enterprises. This study answers the research gap of Green HRM research at the organizational level with more specific outcomes. This research also focused on Green HRM in hospital organizations to see its influence on service quality through OCBE and OC, which were rarely examined before. The application of the concept of Healthcare Service Quality (HEALTHQUAL) in the SQ Variable is also to support or deny the conceptual framework for which there is no empirical study when done in hospitals in Indonesia. Through the hypothesis of the research conducted can be in the form of a FrameWork concept as a basis for further research.</p>

scholarly journals MENADŽMENT I PLANIRANJE LJUDSKIH RESURSA / MANAGEMENT AND PLANING HUMAN RESOURCES

2016 ◽  
Vol 11 (1) ◽  
Author(s):  
Biljana Panić ◽  
Jana Cvijić ◽  
Nada Petrović
Keyword(s):  
Resource Management ◽  
Human Resources ◽  
Human Resource Management ◽  
Human Resource ◽  
Management Strategy ◽  
Practical Knowledge ◽  
Human Resources Management ◽  
Organizational Level ◽  
Resources Management

The importance study shows is based on the possibility of a company that through proper human resources management strategy achieved an increase in effectiveness and efficiency, and therefore the productivity of business in the conditions of high competition. Strategic management of human resources is an important part of the sphere of management, and is based on a theoretical - practical knowledge in the field of work psychology. Human resource management can significantly influence the behavior of employees, their attitudes and success. People, their skills, knowledge and information are the characteristic of the each organization and can not be copied. It must be borne in mind that human resource management can fail if the pursuit organitzacija hire the wrong people, or if they are not motivated enough to their employed. Human resources management strategy needs to be aligned with the company’s strategy. Basic objectives and methods of human resource management needs to ensure the success of the company. Human resources management strategy has an important operational and managerial function carried out by managers of human reusrse. Management Strategy managers are determined by the quality of employees and their potential. The objectives of human resources management in the organization is directly related to the individual indicators work and results achieved by the employees. From the quality of motivation and stimulation of employees rise to its productivity, loyalty and quality of work. At the organizational level, human resource management strategy should be aimed at increasing the level of average productivity, improving quality, improving working conditions. Planing human resources is achieved competitive strategy of the organization. All of that contribute the most to employees and their productive possibility.

scholarly journals Strategic Human Resource Management in the Afghanistan Ministry of Mines and Petroleum: A Network Perspective

2019 ◽  
Vol 11 (14) ◽  
pp. 3830
Author(s):  
Latifi ◽  
Lim
Keyword(s):  
Human Resources ◽  
Human Resource ◽  
Human Resources Management ◽  
Public Organizations ◽  
Strategic Human Resource Management ◽  
Organizational Level ◽  
Strategic Hrm ◽  
Strategic Role ◽  
Decision Making Processes

The focus of this paper is to examine the strategic role of human resource (HR) management in organizational level goal-setting and decision-making processes and to determine how the Human Resources department collaborates with other departments or outside organizations to execute its practices both within and outside the Afghanistan Ministry of Mines and Petroleum (MoMP). In this study, social network analysis (SNA) is utilized to analyse the formation of networks for each practice of human resources management (HRM) in the Ministry of Mines and Petroleum. This research has found that although public organizations in Afghanistan lack a modern administrative system due to the unsuccessful implementation of administrative reform, some features of strategic HRM are apparent in the current HRM within public organizations in Afghanistan, particularly in the MoMP. This finding provides insight into the strategic HRM concept, which can contribute more than traditional HRM to improving the sustainability of the MoMP.

scholarly journals Influence of Human Resources Management on Service Quality of Risk Business in Northwestern Nigeria

2017 ◽  
Vol 3 (1) ◽  
pp. 23-32
Author(s):  
Ahmodu-Tijani Ismail Shola ◽  
Zurina Bte Adnan ◽  
Shahrin Bin Saad
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Management Practices ◽  
Insurance Industry ◽  
Human Resources Management ◽  
Secondary Data ◽  
Service Industries ◽  
Insurance Companies ◽  
Resources Management

Purpose: Human Resources Management (HRM) practice displays a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Northwestern Nigeria. The significant of service industries are labour oriented where insurance sector is not an exception because their performance is determined by the quality of risk management services to their customers (Insured). This paper is aimed to investigate Human Resources Management Practices and Service quality in selected insurance companies in Nigeria. Methodology: The study adopts secondary data which review related literatures from journal articles and other literatures on assessment of the concepts. Finding: The paper finds that there is a significant relationship between Human resources management practices and service quality in the insurance industry. It also reveals that Human resource management practices directly affect overall service quality in terms of customer base, customer retention, overall profit, productivity and risk improvement to the customers. Implication: Organization having good HRM Practices will improve the quality of services provided and also improves performance and customers'loyalty.

scholarly journals HUMAN RESOURCES MANAGEMENT FACETS: ROLE OF ORGANIZATIONAL COMMITMENT

2019 ◽  
Vol 9 (1) ◽  
pp. 281-293
Author(s):  
Slamet Widodo ◽  
Marlina Widiyanti ◽  
Tetra Hidayati ◽  
Wiyadi ◽  
Nelson Situmorang
Keyword(s):  
Organizational Commitment ◽  
Human Resources ◽  
Human Resources Management ◽  
Resources Management

Approaches and Concepts to Restructuring Human Resources Management Functions

2011 ◽  
pp. 2120-2129
Author(s):  
Peter M. Wald ◽  
Rainhart Lang
Keyword(s):  
Human Resources ◽  
Human Resources Management ◽  
Strategic Role ◽  
The Subject ◽  
Hr Managers ◽  
Management Functions ◽  
Hr Function ◽  
Practical Field

Nowadays, most human resources (HR) managers are confronted with cost pressure, the demand for offering “high-quality-HR services” and the necessity for strategic contributions (Hewitt, 2004). Human resource management (HRM) with its current structures and tools is often unable to completely fulfill these requirements. Therefore, a strong need for reorganization of HR as a function is obvious. In the last few years, many efforts have been undertaken by HRM practitioners to re-structure HRM at the level of organizations as reflected in surveys or case studies from leading firms. Examples can be found in Som (2003) and Fairbain (2005). Moreover, the restructuring of the HR function has been the subject of a broad discussion among scientists and researchers in the field of management (Becker & Huselid, 1999; Caldwell, 2003, 2004; Truss, Gratton, Hope- Hailey, Stiles, & Zaleska, 2002). It is remarkable that this discussion has mainly focused on the strategic role of HRM (Lawler III, 2005), and consultants in the practical field have particularly given advice to improve the quality of HR services (Hewitt, 2004; Towers Perrin, 2005). A more complex view on the restructuring of HRM is rarely to be found.

Approaches and Concepts to Restructuring Human Resources Management Functions

2009 ◽  
pp. 48-55
Author(s):  
Peter M. Wald ◽  
Rainhart Lang
Keyword(s):  
Human Resources ◽  
Human Resources Management ◽  
Strategic Role ◽  
The Subject ◽  
Hr Managers ◽  
Management Functions ◽  
Hr Function ◽  
Practical Field

Nowadays, most human resources (HR) managers are confronted with cost pressure, the demand for offering “high-quality-HR services” and the necessity for strategic contributions (Hewitt, 2004). Human resource management (HRM) with its current structures and tools is often unable to completely fulfill these requirements. Therefore, a strong need for reorganization of HR as a function is obvious. In the last few years, many efforts have been undertaken by HRM practitioners to re-structure HRM at the level of organizations as reflected in surveys or case studies from leading firms. Examples can be found in Som (2003) and Fairbain (2005). Moreover, the restructuring of the HR function has been the subject of a broad discussion among scientists and researchers in the field of management (Becker & Huselid, 1999; Caldwell, 2003, 2004; Truss, Gratton, Hope-Hailey, Stiles, & Zaleska, 2002). It is remarkable that this discussion has mainly focused on the strategic role of HRM (Lawler III, 2005), and consultants in the practical field have particularly given advice to improve the quality of HR services (Hewitt, 2004; Towers Perrin, 2005). A more complex view on the restructuring of HRM is rarely to be found.

Hospital digitalization in the era of industry 4.0 based on GHRM and service quality

2021 ◽  
pp. 107-114
Author(s):  
Asep Saifudin ◽  
M. Havidz Aima ◽  
Ahmad Hidayat Sutawidjaya ◽  
Sugiyono Sugiyono
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Human Resources Management ◽  
Modern Technology ◽  
Environmental Aspects ◽  
Process Data ◽  
Structural Equation Analysis ◽  
Linear Relationships ◽  
Equation Analysis

Health services, especially hospitals, are facing significant changes in the industrial era 4.0. Hospital digitization is responsible for building green hospitals and improving service quality in the era of modern technology. Green Human Resources Management (GHRM) is becoming known as the HRM concept that encourages employee commitment and environmental aspects. GHRM is an HR management system suitable for organizations, including hospitals that have a significant environmental impact. Hospitals are very dependent on the quality of service provided to their customers. GHRM as a management model in hospitals is very important to encourage hospital digitization and service quality. This research was conducted to answer the gap in hospital research in seeing the effect of GHRM on service quality in digitizing hospitals in the industrial era 4.0. GHRM and Service Quality is used in the healthcare industry to test its application in hospitals in Indonesia. They are using the SEM PLS method, a variant-based structural equation analysis that focuses on predictive models, to look for predictive linear relationships between variables to process data for 1004 respondents from 19 State-Owned Enterprises' hospitals throughout Indonesia. This research can an-swer research gaps related to the effect of GHRM on Service Quality and Hospital Digitalization in Indonesia. Based on Hospital Digitalization, GHRM affects Service Quality, which is closely related to environmental problems.

scholarly journals The Methodical Bases of Statistical Analysis of the Labor Market in Ukraine and the Role of HR Management in Improving the Quality of Human Resources

2020 ◽  
Vol 10 (513) ◽  
pp. 220-227
Author(s):  
I. O. Lazebnyk ◽  
◽  
Y. А. Аrnаutоvа ◽  
Keyword(s):  
Labor Market ◽  
Statistical Analysis ◽  
Human Resources ◽  
Human Resources Management ◽  
Hr Management ◽  
Labor System ◽  
Methodological Principles ◽  
Selection Of

The article discusses topical issues of peculiarities of labor market analysis in Ukraine, efficiency of use and improvement of quality of personnel potential at the enterprise. The article is aimed at forming the methodological principles of statistical analysis of the labor market in Ukraine and studying the role of HR management in improving the quality of personnel potential on the basis of the use of the formed system of indicators and a detailed analysis of the efficiency of work and selection of candidates at different enterprises and organizations. The necessity of analyzing the personnel potential of the enterprise is substantiated, which is due to the importance of identifying the conformity of the qualitative characteristics of the enterprise’s personnel to its labor system, as well as forecasting the possibility of expanding the potential of available workers. The peculiarities of application in HR management of HRM systems (human resources management system) and HRIS (human resources information system) are covered. The main functions of HR-information systems, such as identifying potential workers, maintaining accounts of available workers and creating programs for the development of talents and skills of personnel, have been defined and analyzed. The main tasks that HRIS systems help to solve are considered. For a statistical analysis of the quality of personnel potential and efficiency of HR management of the company in the sphere of recruitment, a system of statistical indicators was formed and proposed for use, the main indicators are the following: number of employees, turnover of personnel per year (per quarter), the average age of personnel in the company, the average duration of work in the company, etc. On the basis of international data, mechanisms for improving the model of selection of candidates are defined. In the course of statistical analysis of the labor market in Ukraine, on the basis of official data of the State Employment Service, the processes of selection of candidates were investigated, the number of unemployed by professional groups and the number of vacancies and the number of unemployed by types of economic activity were analyzed.

scholarly journals KEPUASAN BERDASARKAN PERSEPSI DAN HARAPAN WALI MURID TK X DI KABUPATEN LUMAJANG

2018 ◽  
Vol 2 (1) ◽  
pp. 192-205
Author(s):  
Noer Aisyah Barlian
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Human Resources ◽  
Research Method ◽  
Human Resources Management ◽  
Kindergarten Students ◽  
Resources Management ◽  
Perceptions And Expectations ◽  
The Guardian

This study aims to determine the perceptions and expectations of guardians of kindergarten X on the satisfaction of guardians of TK X students in Lumajang District. This research is expected to give description about perception and expectation of X kindergarten students and their satisfaction toward TK X in Lumajang Regency. This research prioritizes the variables of perception, expectation and satisfaction of guardian of pupil in TK X of Lumajang Regency.  This research takes samples of all X TK students in Lumajang District. The research method is descriptive by using questionnaires distributed to QK X pupil in Lumajang District. The result of this research is the satisfaction of the student guardian in TK X of Lumajang Regency to the highest service quality in tangible dimension, and the expectation and the perception of the guardian of the students on the quality of service is very satisfied. Furthermore, this research is expected to contribute in the development of the study of management science, especially human resources management, so it can be a reference and development for further research.

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