Nurturing Online Communities: An Empirical Investigation

MIS Quarterly ◽  
2019 ◽  
Vol 43 (2) ◽  
pp. 425-452 ◽  
Author(s):  
Sofia Bapna ◽  
◽  
Mary J. Benner ◽  
Liangfei Qiu ◽  
◽  
...  
2016 ◽  
Vol 18 (2) ◽  
Author(s):  
Mercy Mpinganjira

Background: Use of online communities for knowledge generation has become a common phenomenon. In order for online communities to serve as affective spaces for knowledge generation and exchange, members need to behave in ways that are in line with good citizenship. However, because of the limited research, not much is known about citizenship behaviour in such communities and the factors that foster such conduct.Objectives: This article aims to examine the performance of citizenship behaviours by members of online customer communities, and the factors that influence this.Methodology: Data were collected from 303 contributing members of online customer communities using a structured questionnaire. Structural equation modelling was used to analyse the data collected.Results: The findings show moderate levels of engagement in citizenship behaviours among the respondents. Engagement in citizenship behaviours was in general found to be influenced more by the level of affective commitment towards the community than by the perceived levels of social support. Both affective commitment and perceived social support were found to have less influence on compliant citizenship behaviour when compared with altruism and personal initiative. Affective commitment was found to influence personal initiative most strongly, while social support had its strongest influence on altruism. Conclusion: The results provide insights for managers of online customer communities into factors to which they should give attention in order to enhance the performance of citizenship behaviours.


Author(s):  
Isa Jahnke

How do the Internet and new interactive Web-based tools, for example, wikis and discussion boards, affect people and their behavior in organizations? This chapter will show the emergence of social structures in Internet-based systems over time. Based on results of an empirical investigation of an Internet-based knowledge-sharing system, the author demonstrates the change of roles, expectations, and activities in online communities. Finally, the author sketches some essential process criteria for introducing online communities, which are extended parts of organizations (e.g., companies and institutions), characterized by a large size and supplemented the formal company.


2017 ◽  
Author(s):  
Sofia Bapna ◽  
Mary J. Benner ◽  
Liangfei Qiu

1979 ◽  
Vol 12 (2) ◽  
pp. 82-86
Author(s):  
Karen Friedel ◽  
Jo-Ida Hansen ◽  
Thomas J. Hummel ◽  
Warren F. Shaffer

Crisis ◽  
2012 ◽  
Vol 33 (2) ◽  
pp. 106-112 ◽  
Author(s):  
Christopher M. Bloom ◽  
Shareen Holly ◽  
Adam M. P. Miller

Background: Historically, the field of self-injury has distinguished between the behaviors exhibited among individuals with a developmental disability (self-injurious behaviors; SIB) and those present within a normative population (nonsuicidal self-injury; NSSI),which typically result as a response to perceived stress. More recently, however, conclusions about NSSI have been drawn from lines of animal research aimed at examining the neurobiological mechanisms of SIB. Despite some functional similarity between SIB and NSSI, no empirical investigation has provided precedent for the application of SIB-targeted animal research as justification for pharmacological interventions in populations demonstrating NSSI. Aims: The present study examined this question directly, by simulating an animal model of SIB in rodents injected with pemoline and systematically manipulating stress conditions in order to monitor rates of self-injury. Methods: Sham controls and experimental animals injected with pemoline (200 mg/kg) were assigned to either a low stress (discriminated positive reinforcement) or high stress (discriminated avoidance) group and compared on the dependent measures of self-inflicted injury prevalence and severity. Results: The manipulation of stress conditions did not impact the rate of self-injury demonstrated by the rats. The results do not support a model of stress-induced SIB in rodents. Conclusions: Current findings provide evidence for caution in the development of pharmacotherapies of NSSI in human populations based on CNS stimulant models. Theoretical implications are discussed with respect to antecedent factors such as preinjury arousal level and environmental stress.


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