Fiction readers' advisory services in New Zealand public libraries : an investigation into how personal reading habits and other factors affect the confidence of library staff who answer adult or young adult fiction readers' advisory queries

10.26686/wgtn.17005333 ◽

2021 ◽

Author(s):

◽

Angela Catherine Bain

Keyword(s):

New Zealand ◽

Public Libraries ◽

Public Library ◽

Young Adult Fiction ◽

Online Questionnaire ◽

Library Size ◽

Advisory Services ◽

Staff Members ◽

Pleasure Reading ◽

Library Staff

Fiction readers' advisory is the act of assisting a library borrower to find their next piece of fiction to read for leisure purposes. This is a significant part of public library work for staff members who work face-to-face with library borrowers. The confidence of library staff members who provide these services is therefore an important issue. It was hypothesised that a number of factors would influence the confidence of staff who answer fiction readers' advisory enquiries, including the amount and kind of pleasure reading undertaken, library size, years of library experience, and training. An online questionnaire was used to survey a sample of frontline public library staff members in New Zealand to gather data about readers' advisory services in public libraries in this country, as very little research has been undertaken here in this area. There was an excellent response to the survey invitation, and 130 completed questionnaires were received. Survey respondents' confidence about answering fiction readers' advisory enquiries was positively correlated with several factors, including amount and breadth of personal reading, length of public library service, kind of training received, and number of readers' advisory tools available. Negative correlations were suggested between library qualifications and confidence, and library size and confidence. Other factors which may influence confidence were also identified, such as library staff morale, having sufficient time for answering enquiries properly, and time for pleasure reading.

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What Are the Opinions of New Zealand Public Library Staff on Ebooks?

10.26686/wgtn.17003956 ◽

2021 ◽

Author(s):

◽

Megan Adelle Percy

Keyword(s):

New Zealand ◽

Online Survey ◽

Public Libraries ◽

Public Library ◽

Median Response ◽

Staff Members ◽

The Past ◽

Library Staff ◽

Strongly Agree ◽

Level Of Agreement

RESEARCH OBJECTIVE: The purpose of this study was to discover the opinions of New Zealand public library staff on ebooks. While there are studies on opinions on ebooks, there is less emphasis on public library staff. Ebooks are becoming more and more popular and how libraries implement them will impact on the future of libraries. The aim of this study was to discover what library staff liked and disliked about ebooks and how they feel about ebooks in public libraries. METHODOLOGY: Invitations to participate in a survey about ebooks were posted on two email discussion lists, PUBSIG, for New Zealand public library staff, and NZ-Libs, for New Zealand library staff. Additionally, an invitation was emailed to all staff members of Wellington City Libraries. Data were collected using an online survey consisting mainly of Likert-type statements that respondents indicate their level of agreement to. These statements were adapted from previous studies done on ebooks. Respondents were not required to answer every question. RESULTS: There were 202 responses. 63% (127) of New Zealand public library staff surveyed have read at least one ebook in the past year. 93% (188) Agree or Strongly Agree with the statement that it is important for public libraries to offer ebooks. 57% (105) Agree or Strongly Agree with the statement “I enjoy helping patrons with technical questions about ebooks or ereaders”. Respondents think that the portability of ebooks and the ability to customise ebooks is useful. Most library staff surveyed think the increasing popularity of ebooks is good for libraries. The median response to “My library has a great stock of ebooks” was Neither Agree nor Disagree, with the majority of respondents agreeing that ebook licensing terms restricts the stock of ebooks available at their library. IMPLICATIONS: Library staff think that offering ebooks is important for libraries. However, libraries implementing ebooks need to ensure staff are ready to help patrons with ebooks. Ebook licensing terms are perceived as restricting libraries’ ebook stock, for libraries to be successful at offering ebooks the licensing situation may need to change.

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What Are the Opinions of New Zealand Public Library Staff on Ebooks?

10.26686/wgtn.17003956.v1 ◽

2021 ◽

Author(s):

◽

Megan Adelle Percy

Keyword(s):

New Zealand ◽

Online Survey ◽

Public Libraries ◽

Public Library ◽

Median Response ◽

Staff Members ◽

The Past ◽

Library Staff ◽

Strongly Agree ◽

Level Of Agreement

RESEARCH OBJECTIVE: The purpose of this study was to discover the opinions of New Zealand public library staff on ebooks. While there are studies on opinions on ebooks, there is less emphasis on public library staff. Ebooks are becoming more and more popular and how libraries implement them will impact on the future of libraries. The aim of this study was to discover what library staff liked and disliked about ebooks and how they feel about ebooks in public libraries. METHODOLOGY: Invitations to participate in a survey about ebooks were posted on two email discussion lists, PUBSIG, for New Zealand public library staff, and NZ-Libs, for New Zealand library staff. Additionally, an invitation was emailed to all staff members of Wellington City Libraries. Data were collected using an online survey consisting mainly of Likert-type statements that respondents indicate their level of agreement to. These statements were adapted from previous studies done on ebooks. Respondents were not required to answer every question. RESULTS: There were 202 responses. 63% (127) of New Zealand public library staff surveyed have read at least one ebook in the past year. 93% (188) Agree or Strongly Agree with the statement that it is important for public libraries to offer ebooks. 57% (105) Agree or Strongly Agree with the statement “I enjoy helping patrons with technical questions about ebooks or ereaders”. Respondents think that the portability of ebooks and the ability to customise ebooks is useful. Most library staff surveyed think the increasing popularity of ebooks is good for libraries. The median response to “My library has a great stock of ebooks” was Neither Agree nor Disagree, with the majority of respondents agreeing that ebook licensing terms restricts the stock of ebooks available at their library. IMPLICATIONS: Library staff think that offering ebooks is important for libraries. However, libraries implementing ebooks need to ensure staff are ready to help patrons with ebooks. Ebook licensing terms are perceived as restricting libraries’ ebook stock, for libraries to be successful at offering ebooks the licensing situation may need to change.

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Shifting the Sands of Summer Reading

IASL Annual Conference Proceedings ◽

10.29173/iasl7781 ◽

2021 ◽

Author(s):

Joanne De Groot

Keyword(s):

Public Libraries ◽

Research Question ◽

Public Library ◽

Reading Program ◽

Reading Programs ◽

Reading Interests ◽

Staff Members ◽

Summer Reading ◽

Library Staff ◽

Summer Reading Programs

This study investigated ways in which summer reading programs (SRPs) support children’s recreational reading interests and habits and help to promote reading and literacy throughout the summer months. The primary research question was: How do children, parents, and library staff experience their public library summer reading program? This paper will present selected findings from the study related to children’s reading experiences in school and during the summer, reading games and incentives, and designing summer reading programs that emphasize the social aspects of reading. Findings from this study suggest that school and public libraries should consider moving away from traditional summer reading programs that include reading games and rewards and focus instead on providing children, their parents, and library staff members with greater opportunities to interact with books and reading, and one another, throughout the summer.

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Public libraries and public primary school literacy: a Kenyan case study

Library Management ◽

10.1108/lm-04-2020-0068 ◽

2020 ◽

Vol 41 (8/9) ◽

pp. 689-701

Author(s):

Peter Mose

Keyword(s):

Public Schools ◽

Public Libraries ◽

Public Library ◽

School Type ◽

Content Type ◽

The Public ◽

Staff Members ◽

Library Staff ◽

Teachers And Parents

PurposeThe purpose of this paper is to explain how public libraries have been instrumental in early child school literacy teaching and learning. Most African public schools do not usually afford enough core textbooks and supplementary readers.Design/methodology/approachThis was a qualitative case study in Western Kenya amongst public library staff members, public primary school teachers and parents of library children clients. The following questions were addressed: What is the book situation in public primary schools in the study site? What school-type literacy-related services are offered by the sampled public library? and What are library staff members’, teachers’ and parents’ feelings about the public library services offered? Observations, interviews and document studies were used to collect data. Data were analysed thematically.FindingsPublic schools do not have enough core textbooks and the situation is worse for supplementary readers; the public library branch studied offers critical school-type literacies to school children both at the library building as well as at public schools registered with it; and library staff members, teachers, and parents express positive feelings about the services offered.Research limitations/implicationsThis was a case study whose findings might not apply to the larger situation and the study did not confirm actual literacy benefits of the library services amongst school children by, for instance, conducting literacy tests. The findings are, however, an index to the possible situation in the macro context.Practical implicationsThe relevant stakeholders should find ways of co-opting public libraries as associates of public schools in literacy teaching. This relationship is not straight forward in Kenya.Originality/valueThe findings reported are from original research.

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The Use and Ease of Access of EBooks in Public Libraries

10.26686/wgtn.17006077 ◽

2021 ◽

Author(s):

◽

Nichola Ross

Keyword(s):

New Zealand ◽

Quantitative Methods ◽

Public Libraries ◽

Public Library ◽

Research Problem ◽

Structured Interview ◽

Staff Members ◽

Qualitative And Quantitative Methods ◽

Print Books ◽

Ease Of Access

Research Problem: The purpose of this research project is to examine how patrons are using the eBook collection at a New Zealand public library. Specifically the research examines the relationship between print and eBooks and how this relationship affects borrowing habits. It also explores how the eBook borrowing process for affects usage of the collection. There is little information on this topic from a library patron perspective, and even less research conducted in a New Zealand context. Methodology: Both qualitative and quantitative methods were used in this research. Self-completion questionnaires with a combination of quantitative and qualitative questions were offered to members of Christchurch City Libraries. A semi-structured interview was also conducted with two library staff members. Results: It can be observed that print is still the most borrowed and the favoured format. There are a number of reasons for this but the most prominent was that eBooks cannot offer the same sensations and reading experience that a print book gives. Most users were happy with using only print books though the ones that were open to trying eBooks were unable to do so as they did not own eReaders. The incompatibility of Amazon Kindles was also a reason some patrons were borrowing print books as they were unable to get the titles they wanted for their eReaders. The small size of the eBook collection was a deterrent for some users but the library is aware of this and is working towards building a larger collection with a wider selection.

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The Use and Ease of Access of EBooks in Public Libraries

10.26686/wgtn.17006077.v1 ◽

2021 ◽

Author(s):

◽

Nichola Ross

Keyword(s):

New Zealand ◽

Quantitative Methods ◽

Public Libraries ◽

Public Library ◽

Research Problem ◽

Structured Interview ◽

Staff Members ◽

Qualitative And Quantitative Methods ◽

Print Books ◽

Ease Of Access

Research Problem: The purpose of this research project is to examine how patrons are using the eBook collection at a New Zealand public library. Specifically the research examines the relationship between print and eBooks and how this relationship affects borrowing habits. It also explores how the eBook borrowing process for affects usage of the collection. There is little information on this topic from a library patron perspective, and even less research conducted in a New Zealand context. Methodology: Both qualitative and quantitative methods were used in this research. Self-completion questionnaires with a combination of quantitative and qualitative questions were offered to members of Christchurch City Libraries. A semi-structured interview was also conducted with two library staff members. Results: It can be observed that print is still the most borrowed and the favoured format. There are a number of reasons for this but the most prominent was that eBooks cannot offer the same sensations and reading experience that a print book gives. Most users were happy with using only print books though the ones that were open to trying eBooks were unable to do so as they did not own eReaders. The incompatibility of Amazon Kindles was also a reason some patrons were borrowing print books as they were unable to get the titles they wanted for their eReaders. The small size of the eBook collection was a deterrent for some users but the library is aware of this and is working towards building a larger collection with a wider selection.

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Intellectual Freedom in New Zealand Public Libraries: An exploration of the variables that affect library workers’ understanding and application of intellectual freedom in the library

10.26686/wgtn.17012222 ◽

2021 ◽

Author(s):

◽

Kathryn Hill

Keyword(s):

New Zealand ◽

Public Libraries ◽

Public Library ◽

Research Problem ◽

Intellectual Freedom ◽

Sample Population ◽

Cross Sectional ◽

The Face ◽

Library Staff ◽

Cross Sectional Design

Research Problem: The study aimed to ascertain New Zealand public library workers’ understanding of the principles of intellectual freedom and whether or not these principles were applied in practice. Furthermore the study sought to explore the variables that affect the attitudes and behaviours of public library workers towards intellectual freedom. Methodology: The research project used a quantitative framework employing a cross-sectional design to investigate the attitudes and behaviours of New Zealand library staff toward intellectual freedom via online self-completion questionnaires. The sample population was drawn from professional email lists NZLibs, PUBSIG-l and Te Rōpū Whakahau. Results: The 172 completed surveys revealed that respondents generally agreed with the principles of intellectual freedom that the library associations promote. However their commitment to these principles is often tested by the obligation that they feel towards library stakeholders. The results indicate that experience, education, the employer and the library association all play some role in shaping the professional attitudes and behaviours of individuals towards intellectual freedom. Implications: The results of the study suggest that more needs to do be done in regards to the education of library staff and the public on the importance of intellectual freedom within a democratic society. A stronger sense of professional identity needs to be cultivated amongst library workers to ensure they have the confidence to stand behind their professional ideals in the face of opposition. Furthermore survey results suggest that employers need to place a higher priority on both training and awareness regarding the principle of intellectual freedom within the library.

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Intellectual Freedom in New Zealand Public Libraries: An exploration of the variables that affect library workers’ understanding and application of intellectual freedom in the library

10.26686/wgtn.17012222.v1 ◽

2021 ◽

Author(s):

◽

Kathryn Hill

Keyword(s):

New Zealand ◽

Public Libraries ◽

Public Library ◽

Research Problem ◽

Intellectual Freedom ◽

Sample Population ◽

Cross Sectional ◽

The Face ◽

Library Staff ◽

Cross Sectional Design

Research Problem: The study aimed to ascertain New Zealand public library workers’ understanding of the principles of intellectual freedom and whether or not these principles were applied in practice. Furthermore the study sought to explore the variables that affect the attitudes and behaviours of public library workers towards intellectual freedom. Methodology: The research project used a quantitative framework employing a cross-sectional design to investigate the attitudes and behaviours of New Zealand library staff toward intellectual freedom via online self-completion questionnaires. The sample population was drawn from professional email lists NZLibs, PUBSIG-l and Te Rōpū Whakahau. Results: The 172 completed surveys revealed that respondents generally agreed with the principles of intellectual freedom that the library associations promote. However their commitment to these principles is often tested by the obligation that they feel towards library stakeholders. The results indicate that experience, education, the employer and the library association all play some role in shaping the professional attitudes and behaviours of individuals towards intellectual freedom. Implications: The results of the study suggest that more needs to do be done in regards to the education of library staff and the public on the importance of intellectual freedom within a democratic society. A stronger sense of professional identity needs to be cultivated amongst library workers to ensure they have the confidence to stand behind their professional ideals in the face of opposition. Furthermore survey results suggest that employers need to place a higher priority on both training and awareness regarding the principle of intellectual freedom within the library.

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Kaupapa Māori in New Zealand Public Libraries

10.26686/wgtn.17003650 ◽

2021 ◽

Author(s):

◽

Luqman Hayes

Keyword(s):

New Zealand ◽

Public Libraries ◽

Public Library ◽

Classification Systems ◽

Value Systems ◽

Design Development ◽

Structured Interviews ◽

Management Options ◽

Indigenous Worldviews ◽

Kaupapa Māori

It is nearly two decades since Tui MacDonald first studied the experience of Māori in New Zealand libraries. Since then libraries have seen many changes and embraced challenging initiatives in creating public spaces which reflect much of the biculturalism of New Zealand society. Bilingual signage has been erected, awareness and obligations to the Treaty are generally better accepted and understood, and Te Rōpū Whakahau has helped to ensure there is a growing professional Māori presence in our libraries. But is that enough? Should biculturalism not be aiming to integrate Māori values and concepts in the ideals of the organisation? Should biculturalism not reflect an equal representation of both the Pākehā (non-Māori) and the Māori worldview in the way information is organised, customers are greeted and activities are carried out in the library? This research project explores the deeper commitments to biculturalism by examining the extent to which kaupapa Māori, or Māori knowledge frameworks, value systems, and a Māori worldview form part of a wider bicultural strategy within public libraries in Aotearoa. The study highlights the bicultural achievements being made in public libraries as well as exploring the evolutionary and transformative challenges which lie ahead for the sector in striving towards an epistemological and cultural balance. Data for this research was collected using a qualitative approach involving semi-structured interviews with a selection of library leaders chosen from a purposive sample of public library services in New Zealand. The findings suggest a degree of inconsistency around the integration and understanding of kaupapa Māori concepts and practice, depending on location and demographic. They indicate that while there are personal, organisational and resource barriers to fully incorporating a kaupapa Māori, including a lack of Māori seniority within the industry, these limitations stem from political and historical roots which relate to colonialism in Aotearoa and the commitment to, and interpretation of, the Treaty of Waitangi. The results also reveal an aspiration for advancing the bicultural agenda and for exploring new paradigms for reshaping European designed public libraries in ways which integrate indigenous worldviews. As a contribution to the library and information sector body of knowledge, the subject has significance not only within New Zealand but globally, particularly in relation to the incorporation of indigenous worldviews in library design, development and delivery. Opportunities for further research include exploring Māori representation in public library management, options for altering library classification systems and collection arrangements to integrate indigenous worldviews and staff experiences of kaupapa Māori.

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