scholarly journals Integrating Social Media and Business Process Improvement: Value Propositions and Opportunities for Corporates

2021 ◽  
Author(s):  
◽  
Ameera Durga
Keyword(s):  
Social Media ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Improvement ◽  
Customer Needs ◽  
Process Improvements ◽  
Analysis And Design ◽  
The Social ◽  
Value Propositions ◽  
Potential Benefits

<p>The pervasiveness of social media and the pressure for corporates to be more agile in delivering to customer needs and expectations has led organisations to more business process improvement initiatives. Social Media’s features can drive organisation responsiveness to customer needs and change. Although social media is used aggressively in many businesses across the world, integration with business process improvement has not be been researched. This research focuses on the integration of social media into the business process improvement lifecycle to alleviate the current problems experienced in business process improvement. This research explores the current business process improvement issues and challenges and the value propositions of social media. A qualitative approach was used to collect data via multiple rounds of questionnaires with experts in business process improvement and social media. A conceptual research framework is proposed. Results are interpreted against the framework, leading to findings that include challenges and limitations. In practical terms, the research shows the possibilities and potential of social media in business process improvement by facilitating transparency, ease of communication and reducing cost during economic downturns. Despite extensive research in social media and business process improvement in their own right, there has been little progress on how the social media can be used as a tool in delivering business process improvements for organisations. Social media is an excellent collaboration tool for collecting valuable information for analysis and design from a larger stakeholder group. This paper addresses a gap in the literature relating to some of potential benefits of social media in business process improvement.</p>

scholarly journals Integrating Social Media and Business Process Improvement: Value Propositions and Opportunities for Corporates

2021 ◽  
Author(s):  
◽  
Ameera Durga
Keyword(s):  
Social Media ◽  
Process Improvement ◽  
Business Process ◽  
Business Process Improvement ◽  
Customer Needs ◽  
Process Improvements ◽  
Analysis And Design ◽  
The Social ◽  
Value Propositions ◽  
Potential Benefits

<p>The pervasiveness of social media and the pressure for corporates to be more agile in delivering to customer needs and expectations has led organisations to more business process improvement initiatives. Social Media’s features can drive organisation responsiveness to customer needs and change. Although social media is used aggressively in many businesses across the world, integration with business process improvement has not be been researched. This research focuses on the integration of social media into the business process improvement lifecycle to alleviate the current problems experienced in business process improvement. This research explores the current business process improvement issues and challenges and the value propositions of social media. A qualitative approach was used to collect data via multiple rounds of questionnaires with experts in business process improvement and social media. A conceptual research framework is proposed. Results are interpreted against the framework, leading to findings that include challenges and limitations. In practical terms, the research shows the possibilities and potential of social media in business process improvement by facilitating transparency, ease of communication and reducing cost during economic downturns. Despite extensive research in social media and business process improvement in their own right, there has been little progress on how the social media can be used as a tool in delivering business process improvements for organisations. Social media is an excellent collaboration tool for collecting valuable information for analysis and design from a larger stakeholder group. This paper addresses a gap in the literature relating to some of potential benefits of social media in business process improvement.</p>

Exploring the relationship between business process improvement and employees’ behavior

2017 ◽  
Vol 30 (7) ◽  
pp. 1044-1062 ◽  
Author(s):  
Danica Bakotic ◽  
Ante Krnic
Keyword(s):  
Software Development ◽  
Knowledge Sharing ◽  
Process Improvement ◽  
Business Process ◽  
Positive Impact ◽  
Business Process Improvement ◽  
Content Type ◽  
Process Improvements ◽  
Overall Performance ◽  
The Relationship

Purpose The purpose of this paper is to empirically investigate and clarify the relationship between business process improvement and employees’ behavior. More precisely, the purpose is to test whether a business process improvement initiative has a positive impact on performance and employees’ behavior, namely, motivation, communication and knowledge sharing. Design/methodology/approach The empirical research of this paper was conducted in the year 2013 in an ICT company on 52 employees who worked in the company’s R&D Centre. Business process improvement is analyzed in the change of work method for software development. Two projects of software development were observed. The data about the projects were collected by using the company’s documentation. The data about employees’ behavior were collected by a specially designed questionnaire. Findings Business process improvement led to better results and overall performance. Furthermore, it was found that business process improvement enhanced three important elements of employees’ behavior. These are motivation, communication and knowledge sharing. Research limitations/implications The main limitations of this study are small research sample, focusing on just the way of business process improvement and on only one company. Therefore, the results cannot be generalized and considered as being generally accepted. Practical implications The findings of this study could be useful for ICT companies because it shows the benefits of the Kanban method. Originality/value The major contribution of this study is to prove the positive impact of business process improvement initiatives on overall performance and on the special elements of employees’ behavior. This cognition enhances the existing knowledge on business process improvements.

scholarly journals Analisa Proses Bisnis Satuan Layanan dan Administrasi di Kantor Perwakilan Bank Indonesia Kediri Menggunakan Metode Business Process Improvement (BPI)

2019 ◽  
Vol 2 (1) ◽  
pp. 33
Author(s):  
Nanang Ismail ◽  
Ana Komari ◽  
Sri Rahayuningsih
Keyword(s):  
Operating Procedure ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Gap Analysis ◽  
Activity Analysis ◽  
Third Parties ◽  
Fuel Management ◽  
Business Process Improvement ◽  
Process Improvements

Bank Indonesia Representative Office Kediri is implementing Bank Indonesia policy, one of its tasks is to maintain the reliability of the payment system to support regional and national economic development. An inclusive and sustainable long-term, of course, in carrying out this mission is supported by a team known as internal management. This research uses a business process improvement method (BPI). The actual business process gap is identified with a Circular issued by Bank Indonesia. The results of the gap analysis will be input for activity analysis where each activity is grouped into RVA, BVA and NVA. Elimination of NVA activities is done, streamlining BVA activities and minimizing RVA activities. At the data collection stage, 6 actual business processes are obtained for payments to third parties and data provision, while for fuel management 2 actual business processes are obtained. The results of the activity analysis showed that there were 10 RVA activities, and 8 BVA activities and 0 NVA activities. From the research results obtained that the business processes that have been streamlined have increased efficiency for payments to third parties and the provision of data for stakeholders by 36.67%, while for fuel management by 7.5%. Business process improvements used in this study include upgrading. Proposed business processes are input in the preparation of SOPs.Keyword : Business Process Improvement, Standart Operating Procedure, management intern Kantor Perwakilan Bank Indonesia Kediri adalah menjalankan kebijakan Bank Indonesia salah satu tugasnya menjaga kehandalan sistem pembayaran untuk mendukung pembangunan ekonomi daerah maupun nasional jangka panjang yang inklusif dan berkesinambungan, tentunya dalam menjalankan misi tersebut didalamnyadidukung oleh suatu tim yang dikenal management intern atau tim supporting, tentunya dalam tim tersebut terdapat beberapa permasalahan, diantaranya waktu penyelesaian pembayaran dan penyediaan data serta penyampaian data pengelolaan bahan bakar yang terlalu lama terkadang tidak sesuai dengan waktu standart yang ditetapkan. Penelitian ini menggunakan metode perbaikan proses bisnis atau Business Process Improvement (BPI). Perbaikan proses bisnis dilakukan dengan mengidentifikasi gap proses bisnis aktual dengan Surat Edaran yang dikeluarkan oleh Bank Indonesia. Hasil analisis gap akan menjadi masukan untuk analisis aktivitas dimana setiap aktivitas dikelompokkan menjadi RVA, BVA dan NVA. Perbaikan proses bisnis dilakukan dengan mengeliminasi aktivitas NVA, menstreamlining aktivitas BVA dan melakukan meminimasipada aktivitas RVA.Pada tahap pengumpulan data diperoleh 6 proses bisnis aktual untuk pembayaran kepada pihak ketiga dan penyediaan data, sedangkan untuk pengelolaan bahan bakar diperoleh 2 proses bisnis aktual. Hasil analisa aktivitas menunjukkan terdapat 10 aktivitas RVA, dan 8 aktivitas BVA dan 0 aktivitas NVA. Dari hasil penelitian didapatkan proses bisnis usulan yang telah dilakukan streamlining terdapat peningkatan efisiensi untuk pembayaran kepada pihak ketiga dan penyediaan data untuk stakeholder sebesar 36,67%, sedangkan untuk pengelolaan bahan bakar minyak sebesar 7.5%.Tools perbaikan proses bisnis yang digunakan dalam penelitian ini antara lain upgrading.Proses bisnis usulan menjadi masukan dalam penyusunan SOP.Kata kunci : Business Process Improvement, Standart Operating Procedure, Surat Edaran Bank Indonesia

Knowledge acquisition through process mapping

2016 ◽  
Vol 65 (3) ◽  
pp. 302-323 ◽  
Author(s):  
Gareth R.T. White ◽  
Svetlana Cicmil
Keyword(s):  
Knowledge Acquisition ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Future Research ◽  
Process Mapping ◽  
Structured Interviews ◽  
Business Process Improvement ◽  
Content Type ◽  
Process Improvements

Purpose – Business improvement initiatives have benefit for both an organisation’s operational effectiveness and its knowledge acquisition capabilities. These have a synergistic effect upon the ability to gain and maintain competitive advantage. Among the multitude of approaches that can be adopted process mapping (PMapping) is widely used. The purpose of this paper is to examine the utilisation of PMapping for undertaking business process improvement and the resultant acquisition of knowledge among those that are involved in its performance and the subsequent use of process maps (PMaps). Design/methodology/approach – Adopting the notion of " knowledge as knowing " and Activity Theory as the research framework, a four-year Participatory Action Research study of three organisations was conducted. Data were gathered through cyclically developed semi-structured interviews, on-site observation and instantaneously sampled field notes. Findings – It finds that PMapping is a useful technique for conducting business process improvements and acquiring knowledge of organisations and their people. It also finds that PMaps are useful knowledge repositories that have value beyond aiding the development of improved business processes. Socialisation is a key determinant of knowledge coproduction and transfer. This study finds that it occurs in formal and informal modes between individuals engaged in PMapping. Research limitations/implications – The choice of PMapping technique may have significant influence upon the knowledge that is acquired by individuals and organisations during business process improvement initiatives. Future research should explore the relationship between PMapping methods, their knowledge-generative potential and the usability of the resultant PMaps. Practical implications – Organisations undertaking business process improvement initiatives should take account of those factors that mediate its undertaking and its knowledge-generative potential. The objectives of improvement initiatives and of specific activities such as PMapping need to be carefully considered. Changes in objectives need clear communication and justification, and the purpose and benefit of such changes must be weighed against the potential detrimental effect that they may have upon the workforce. Inconsiderate goals setting and changing can lead to individuals coming under significant psychological and sociological pressures. Originality/value – This research furthers the understanding of knowledge acquisition and business process improvement in non-manufacturing environments. It identifies the challenges involved in adopting PMapping as a business improvement tool. It also provides insight into the use of the tool as a technique for fostering knowledge acquisition in individuals.

scholarly journals Cross-Functional Maintenance And Logistics Business Process Integration: Lessons From A Large Oil And Gas Company

2016 ◽  
Vol 32 (2) ◽  
pp. 401
Author(s):  
Johannes P. Van der Weshuizen ◽  
Martin West
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Information Exchange ◽  
Oil And Gas ◽  
Process Integration ◽  
Design Science ◽  
Functional Integration ◽  
Business Process Improvement ◽  
Process Improvements ◽  
Erp System

The purpose of this research focused on integration and alignment of maintenance and logistics functions in a large ERP system in an oil and gas company to demonstrate how cross-functional integration can improve operations. A design science approach has been used based on a case study of a large oil and gas company. The study found that limited cross-functional integration involving the logistics function exists. Proposed process redesign involves activities include improved storage and picking strategies, information exchange, notification of fully received components at the warehouse and an improved shipping strategy. These improvement strategies have been tested through random questionnaires and most respondents support the improvements. This study shows that business process improvement facilitated by cross-functional process integration should realise substantial financial benefits. We have shown that warehouse operation strategies do have an impact on the work order performance through the on-time delivery of its components. In addition, regular communication and utilisation of the available information can also improve the scheduling of work order execution. These benefits are not limited to the company in question but the results show that if companies in general give more attention to cross-functional integration, substantial benefits are possible. The focus of this study is uncommon as it is the integration of logistics and maintenance functions within an organisation. We show substantial process improvements are possible. It therefore provides another opportunity for business process improvement experts to better align various systems and processes.

scholarly journals Business process improvement using Object‐Process Methodology

2019 ◽  
Vol 23 (1) ◽  
pp. 36-48
Author(s):  
Jason M. Casebolt ◽  
Ahmad Jbara ◽  
Dov Dori
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Process Improvement ◽  
Process Methodology
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