scholarly journals Analisa Proses Bisnis Satuan Layanan dan Administrasi di Kantor Perwakilan Bank Indonesia Kediri Menggunakan Metode Business Process Improvement (BPI)

2019 ◽  
Vol 2 (1) ◽  
pp. 33
Author(s):  
Nanang Ismail ◽  
Ana Komari ◽  
Sri Rahayuningsih
Keyword(s):  
Operating Procedure ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Gap Analysis ◽  
Activity Analysis ◽  
Third Parties ◽  
Fuel Management ◽  
Business Process Improvement ◽  
Process Improvements

Bank Indonesia Representative Office Kediri is implementing Bank Indonesia policy, one of its tasks is to maintain the reliability of the payment system to support regional and national economic development. An inclusive and sustainable long-term, of course, in carrying out this mission is supported by a team known as internal management. This research uses a business process improvement method (BPI). The actual business process gap is identified with a Circular issued by Bank Indonesia. The results of the gap analysis will be input for activity analysis where each activity is grouped into RVA, BVA and NVA. Elimination of NVA activities is done, streamlining BVA activities and minimizing RVA activities. At the data collection stage, 6 actual business processes are obtained for payments to third parties and data provision, while for fuel management 2 actual business processes are obtained. The results of the activity analysis showed that there were 10 RVA activities, and 8 BVA activities and 0 NVA activities. From the research results obtained that the business processes that have been streamlined have increased efficiency for payments to third parties and the provision of data for stakeholders by 36.67%, while for fuel management by 7.5%. Business process improvements used in this study include upgrading. Proposed business processes are input in the preparation of SOPs.Keyword : Business Process Improvement, Standart Operating Procedure, management intern Kantor Perwakilan Bank Indonesia Kediri adalah menjalankan kebijakan Bank Indonesia salah satu tugasnya menjaga kehandalan sistem pembayaran untuk mendukung pembangunan ekonomi daerah maupun nasional jangka panjang yang inklusif dan berkesinambungan, tentunya dalam menjalankan misi tersebut didalamnyadidukung oleh suatu tim yang dikenal management intern atau tim supporting, tentunya dalam tim tersebut terdapat beberapa permasalahan, diantaranya waktu penyelesaian pembayaran dan penyediaan data serta penyampaian data pengelolaan bahan bakar yang terlalu lama terkadang tidak sesuai dengan waktu standart yang ditetapkan. Penelitian ini menggunakan metode perbaikan proses bisnis atau Business Process Improvement (BPI). Perbaikan proses bisnis dilakukan dengan mengidentifikasi gap proses bisnis aktual dengan Surat Edaran yang dikeluarkan oleh Bank Indonesia. Hasil analisis gap akan menjadi masukan untuk analisis aktivitas dimana setiap aktivitas dikelompokkan menjadi RVA, BVA dan NVA. Perbaikan proses bisnis dilakukan dengan mengeliminasi aktivitas NVA, menstreamlining aktivitas BVA dan melakukan meminimasipada aktivitas RVA.Pada tahap pengumpulan data diperoleh 6 proses bisnis aktual untuk pembayaran kepada pihak ketiga dan penyediaan data, sedangkan untuk pengelolaan bahan bakar diperoleh 2 proses bisnis aktual. Hasil analisa aktivitas menunjukkan terdapat 10 aktivitas RVA, dan 8 aktivitas BVA dan 0 aktivitas NVA. Dari hasil penelitian didapatkan proses bisnis usulan yang telah dilakukan streamlining terdapat peningkatan efisiensi untuk pembayaran kepada pihak ketiga dan penyediaan data untuk stakeholder sebesar 36,67%, sedangkan untuk pengelolaan bahan bakar minyak sebesar 7.5%.Tools perbaikan proses bisnis yang digunakan dalam penelitian ini antara lain upgrading.Proses bisnis usulan menjadi masukan dalam penyusunan SOP.Kata kunci : Business Process Improvement, Standart Operating Procedure, Surat Edaran Bank Indonesia

Knowledge acquisition through process mapping

2016 ◽  
Vol 65 (3) ◽  
pp. 302-323 ◽  
Author(s):  
Gareth R.T. White ◽  
Svetlana Cicmil
Keyword(s):  
Knowledge Acquisition ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Future Research ◽  
Process Mapping ◽  
Structured Interviews ◽  
Business Process Improvement ◽  
Content Type ◽  
Process Improvements

Purpose – Business improvement initiatives have benefit for both an organisation’s operational effectiveness and its knowledge acquisition capabilities. These have a synergistic effect upon the ability to gain and maintain competitive advantage. Among the multitude of approaches that can be adopted process mapping (PMapping) is widely used. The purpose of this paper is to examine the utilisation of PMapping for undertaking business process improvement and the resultant acquisition of knowledge among those that are involved in its performance and the subsequent use of process maps (PMaps). Design/methodology/approach – Adopting the notion of " knowledge as knowing " and Activity Theory as the research framework, a four-year Participatory Action Research study of three organisations was conducted. Data were gathered through cyclically developed semi-structured interviews, on-site observation and instantaneously sampled field notes. Findings – It finds that PMapping is a useful technique for conducting business process improvements and acquiring knowledge of organisations and their people. It also finds that PMaps are useful knowledge repositories that have value beyond aiding the development of improved business processes. Socialisation is a key determinant of knowledge coproduction and transfer. This study finds that it occurs in formal and informal modes between individuals engaged in PMapping. Research limitations/implications – The choice of PMapping technique may have significant influence upon the knowledge that is acquired by individuals and organisations during business process improvement initiatives. Future research should explore the relationship between PMapping methods, their knowledge-generative potential and the usability of the resultant PMaps. Practical implications – Organisations undertaking business process improvement initiatives should take account of those factors that mediate its undertaking and its knowledge-generative potential. The objectives of improvement initiatives and of specific activities such as PMapping need to be carefully considered. Changes in objectives need clear communication and justification, and the purpose and benefit of such changes must be weighed against the potential detrimental effect that they may have upon the workforce. Inconsiderate goals setting and changing can lead to individuals coming under significant psychological and sociological pressures. Originality/value – This research furthers the understanding of knowledge acquisition and business process improvement in non-manufacturing environments. It identifies the challenges involved in adopting PMapping as a business improvement tool. It also provides insight into the use of the tool as a technique for fostering knowledge acquisition in individuals.

Leveraging big-data for business process analytics

2015 ◽  
Vol 22 (4) ◽  
pp. 215-228 ◽  
Author(s):  
Alejandro Vera-Baquero ◽  
Ricardo Colomo Palacios ◽  
Vladimir Stantchev ◽  
Owen Molloy
Keyword(s):  
Big Data ◽  
Process Improvement ◽  
Business Process ◽  
Business Performance ◽  
Business Processes ◽  
Heterogeneous Systems ◽  
Map Reduce ◽  
Heterogeneous Environments ◽  
Business Process Improvement ◽  
Content Type

Purpose – This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence systems is not sufficient to meet today ' s business needs. They normally are business domain-specific and have not been sufficiently process-aware to support the needs of process improvement-type activities, especially on large and complex supply chains, where it entails integrating, monitoring and analysing a vast amount of dispersed event logs, with no structure, and produced on a variety of heterogeneous environments. This paper tackles this variability by devising different Big-Data-based approaches that aim to gain visibility into process performance. Design/methodology/approach – Authors present a cloud-based solution that leverages (BD) technology to provide essential insights into business process improvement. The proposed solution is aimed at measuring and improving overall business performance, especially in very large and complex cross-organisational business processes, where this type of visibility is hard to achieve across heterogeneous systems. Findings – Three different (BD) approaches have been undertaken based on Hadoop and HBase. We introduced first, a map-reduce approach that it is suitable for batch processing and presents a very high scalability. Secondly, we have described an alternative solution by integrating the proposed system with Impala. This approach has significant improvements in respect with map reduce as it is focused on performing real-time queries over HBase. Finally, the use of secondary indexes has been also proposed with the aim of enabling immediate access to event instances for correlation in detriment of high duplication storage and synchronization issues. This approach has produced remarkable results in two real functional environments presented in the paper. Originality/value – The value of the contribution relies on the comparison and integration of software packages towards an integrated solution that is aimed to be adopted by industry. Apart from that, in this paper, authors illustrate the deployment of the architecture in two different settings.

Using MetaProi to Improve Business Processes

2011 ◽  
pp. 175-212
Author(s):  
Ned Kock
Keyword(s):  
Organizational Learning ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Organizational Processes ◽  
Business Process Improvement ◽  
Knowledge Communication

In my earlier discussion in this book about business process improvement and organizational learning, I have shown that business process improvement has the potential to foster interfunctional knowledge communication and, consequently, organizational learning. In previous chapters of this book, I have analyzed business process improvement efforts that led to levels of knowledge communication not normally seen in routine organizational processes. Those business process improvement efforts have all been carried out through business process improvement groups.

scholarly journals Exploring potentials of digital nudging for business processes

2020 ◽  
Vol 26 (6) ◽  
pp. 1329-1347
Author(s):  
Sandra Bammert ◽  
Ulrich Matthias König ◽  
Maximilian Roeglinger ◽  
Tabitha Wruck
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Future Research ◽  
Content Type ◽  
Process Improvements ◽  
Business Environments ◽  
Digital Nudging ◽  
Agile Process

PurposeBusiness process improvement is vital for organizations as business environments are becoming ever more volatile, uncertain, complex and ambiguous. Process improvement methods help organizations sustain competitiveness. Many existing methods, however, do not fit emerging business environments as they entail initiatives with long implementation times, high investments and limited involvement of process participants. What is needed are agile process improvement approaches. The purpose of this paper is to explore the potential of digital nudging – a concept offering tools that lead individuals to better decisions – to improve business processes.Design/methodology/approachUsing process deviance as theoretical lens, an online experiment with 473 participants is conducted. Within the experiment, business processes and digital nudges are implemented to examine whether digital nudging can mitigate the weaknesses of existing process improvement methods.FindingsDigital nudging can influence the decisions of process participants and entail positive process deviance that leads to process improvement opportunities. Further, the research gives a first hint on the effectiveness of different digital nudges and lays the foundation for future research.Research limitations/implicationsSince exploring a completely new field of research and conducting the experiment in a synthetic environment, the paper serves as a first step toward the combination of digital nudging, business process improvements and positive process deviance.Originality/valueThe major achievement reported in this paper is the exploration of a new field of research. Thus, digital nudging shapes up as a promising foundation for agile process improvement, a discovery calling for future research at the intersection of digital nudging and business process management.

scholarly journals Simulasi Proses Bisnis Pondok Pesantren Menggunakan Anylogic Berdasarkan Metode Business Process Improvement (BPI)

2020 ◽  
Vol 5 (1) ◽  
pp. 138
Author(s):  
Nikmatur Rizqi ◽  
Ulfa Hidayati ◽  
Teguh Arief Ramadhan ◽  
M. Ainul Yaqin
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Boarding School ◽  
Boarding Schools ◽  
Process Models ◽  
Graphical Form ◽  
Educational Institutions ◽  
Business Process Improvement ◽  
Flow Models

Islamic boarding schools are traditional Islamic educational institutions in which religious values are taught as guidelines to be applied in everyday life. Islamic boarding schools are also analogous to enterprise in which there must be a business process to achieve the objectives of the establishment of boarding schools themselves. The design of business processes in Islamic boarding schools may be able to produce the desired results but sometimes it is not in accordance with the desired costs or desired time. These problems can be overcome by running a business process simulation, which aims to help the analysis and understanding of business process models. Anylogic is used in this study to simulate the boarding school business processes and use the Business Process Improvement (BPI) method to analyze problems in business processes and methods BPMN (Business Process and Notation Model) as a tool to describe or create business process flow models in graphical form.

Exploring the relationship between business process improvement and employees’ behavior

2017 ◽  
Vol 30 (7) ◽  
pp. 1044-1062 ◽  
Author(s):  
Danica Bakotic ◽  
Ante Krnic
Keyword(s):  
Software Development ◽  
Knowledge Sharing ◽  
Process Improvement ◽  
Business Process ◽  
Positive Impact ◽  
Business Process Improvement ◽  
Content Type ◽  
Process Improvements ◽  
Overall Performance ◽  
The Relationship

Purpose The purpose of this paper is to empirically investigate and clarify the relationship between business process improvement and employees’ behavior. More precisely, the purpose is to test whether a business process improvement initiative has a positive impact on performance and employees’ behavior, namely, motivation, communication and knowledge sharing. Design/methodology/approach The empirical research of this paper was conducted in the year 2013 in an ICT company on 52 employees who worked in the company’s R&D Centre. Business process improvement is analyzed in the change of work method for software development. Two projects of software development were observed. The data about the projects were collected by using the company’s documentation. The data about employees’ behavior were collected by a specially designed questionnaire. Findings Business process improvement led to better results and overall performance. Furthermore, it was found that business process improvement enhanced three important elements of employees’ behavior. These are motivation, communication and knowledge sharing. Research limitations/implications The main limitations of this study are small research sample, focusing on just the way of business process improvement and on only one company. Therefore, the results cannot be generalized and considered as being generally accepted. Practical implications The findings of this study could be useful for ICT companies because it shows the benefits of the Kanban method. Originality/value The major contribution of this study is to prove the positive impact of business process improvement initiatives on overall performance and on the special elements of employees’ behavior. This cognition enhances the existing knowledge on business process improvements.

scholarly journals Simulation of school business process

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Usman Jeylani ◽  
Muhammad Falihul Isbah ◽  
Muhammad Ainul Yaqin ◽  
Pinkan Veri Diana E
Keyword(s):  
Social Interaction ◽  
Process Improvement ◽  
Business Process ◽  
Process Simulation ◽  
Business Processes ◽  
Business Process Improvement ◽  
Process Systems ◽  
Interaction System ◽  
School Business

School is an institution where people learn reading, writing, and learning to have good character. The school has a social interaction system in an organizational relationship. Every institution must have a business process to achieve its vision and mission. The business process has activities carried out to provide services or products. This study analyzes business process systems in schools by designing school business process simulation scenarios and then implementing the design of AnyLogic Software and it can contribute to optimizing the management of business processes within schools, where processes are more structured and systematic. The method used in this study is the Business Process Improvement (BPI) Method to eliminate errors and provide competitive benefits by improving business processes. In applying the BPI method, the results obtained are recommendations for improving school business processes: (1) Adding Buses to schools, (2) Adding School Cooperative Staff to transport goods, and (3) Adding Cashiers in School Cooperatives.

A New Methodology for Business Process Improvement

2013 ◽  
pp. 122-135
Author(s):  
Paula Ventura Martins ◽  
Marielba Zacarias
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Local Information ◽  
Personal Knowledge ◽  
Information Flows ◽  
Business Process Improvement ◽  
Business Alignment ◽  
And Control ◽  
Future Business

Information flows across the organization are complex, and procedures employed to understand, share, and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies have been proposed to describe and evolve business processes. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This chapter focuses on a methodology for business process discovery and the importance of integrating local information into coherent and sound process definitions. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute to business process improvement against current BPM approaches.

On research into the interdependence between service quality indices and a hotel’s business processes

10.12737/4101 ◽  
2014 ◽  
Vol 8 (3) ◽  
pp. 80-95
Author(s):  
Екатерина Кузнецова ◽  
Ekaterina Kuznetsova ◽  
Любовь Морозова ◽  
Lyubov Morozova ◽  
Ирина Трусевич ◽  
...  
Keyword(s):  
Service Quality ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Managerial Decision ◽  
Business Process Improvement ◽  
Determining Factors ◽  
Hotel Service ◽  
Guest Satisfaction ◽  
Service Factors

The article covers the major technical and human factors (indices) determining hotel guest satisfaction, and proposes a questionnaire model. An analysis of the models of service quality and guest satisfaction assessment, a number of service quality assessment models employed by international hotel networks, and the Cause and Effect diagram developed by Ishikawa lead the authors to relate guest-satisfaction-determining factors to the hotel’s individual business processes. The authors have developed a Guest Questionnaire designed to reveal a guest’s evaluation of the “significance” and “perceived quality” of service provision for each of the factors identified. The authors also rely on Noriaki Kano’s model, which is widely used in managerial decision-making on issues concerning business-process improvement, to develop a methodology for hotel service factor significance evaluation. The hotel service factors most affecting guest satisfaction are grouped by the authors into (1) quantitative, (2), compulsory, (3) surprise, (4) neutral, and (5) reverse. According to the authors, when making decisions on business-process improvement, managers should take into account the processes related to qualitative and compulsory hotel service factors.

A Web-based Tool for Business Process Improvement

2017 ◽  
Vol 9 (2) ◽  
pp. 68-84 ◽  
Author(s):  
Paula Ventura Martins ◽  
Marielba Zacarias
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Process Modeling ◽  
Business Processes ◽  
Process Models ◽  
Authoring Tool ◽  
Business Process Improvement ◽  
Web Based ◽  
Business Process Models ◽  
New Business

Current business process modeling methodologies offer little guidance regarding how to discover and maintain business process models aligned with their actual execution. The authors argue that business processes should emerge and evolve collaboratively within an organization. Considering this limitation, this paper presents an overview of some Web-based tools and explores their main functionalities. This study highlights the need of a bi-directional form of communication, between operational and process actors. The paper contributes with a new business process and practice authoring tool based on authors' vision for business process improvement.

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