MEDICAL SERVICES
A better health care delivery system is dependent on many factors. For effectivehealth delivery, its important to identify those factors. Objectives: This study was conducted tostudy the factors responsible for health care delivery system in a tertiary care hospital. Studydesign: An exploratory study. Period: June 2015 to August 2015. Methods: The study wasconducted at Sir Ganga Ram hospital. Fifty doctors were interviewed on a designed Performato know the medical services quality & its attributes. Results: Quality of health services isinfluenced by the factors related to patients, health care system and factors related to healthcare providers. The factors related to patients were very important as seriousness for seekinghealth services was dependent on these factors. Conclusion: Health services are dependenton multiple factors. Factor related to patient’s attitude towards health services needs to beaddressed.