scholarly journals Quality Management System Analysis in Toll Road Construction (Case Study: Bogor Ring Road Toll Road)

2021 ◽  
Author(s):  
Manggala Kusumo Wijayanto ◽  
Anton Wachidin Widjaja
Keyword(s):  
Quality Management ◽  
Management System ◽  
System Analysis ◽  
Quality Management System ◽  
Road Construction ◽  
Ring Road ◽  
Toll Road

scholarly journals Employees’ process and risk-oriented thinking

2020 ◽  
Vol 13 (2) ◽  
pp. 206-217
Author(s):  
V. P. Soloviev ◽  
T. A. Pereskokova
Keyword(s):  
Quality Management ◽  
Management System ◽  
System Analysis ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Organization ◽  
Analysis Method ◽  
Preventive Action ◽  
National Organizations ◽  
Potential Risks

The authors of the article explore the problem of introducing process and risk-oriented thinking in national organizations. In 2000 the International Organization for Standartization, ISO, announced process approach as the basis principle of management in any organization. It became the embodiment of Deming’s postulate who recommended to consider any activity as a technological process. The authors show the practicability of transition from the functional structure of an organization to integrated process. New ISO 9000:2015 standards reflect presentday challenges and require that organizations should carry out risk assessment and accounting. One of the key objectives of the quality management system is to act as the prevention tool. Preventive action lies in using riskoriented thinking in formulating requirements to the quality management system. The authors introduce the system analysis method in risk management to reveal potential risks and plan preventive action.

Quality management system and accreditation of measurements in a surface science laboratory: the case study of MiNALab

2014 ◽  
Vol 46 (10-11) ◽  
pp. 927-930 ◽  
Author(s):  
Erica Iacob ◽  
Lia Vanzetti ◽  
Salvatore Gennaro ◽  
Federico Pecoraro ◽  
Damiano Giubertoni ◽  
...  
Keyword(s):  
Quality Management ◽  
Surface Science ◽  
Management System ◽  
Quality Management System ◽  
Science Laboratory

scholarly journals A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

2020 ◽  
Vol 12 (11) ◽  
pp. 4769 ◽  
Author(s):  
David Vykydal ◽  
Martin Folta ◽  
Jaroslav Nenadál
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Lessons Learned ◽  
Success Factor

Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

scholarly journals DIFFUSION OF A QUALITY MANAGEMENT SYSTEM: A CASE STUDY

2017 ◽  
Vol 28 (2) ◽  
Author(s):  
Noel Phillip Solomon ◽  
Andre Bester ◽  
C M Moll
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
System A
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