ISO standards of 9000 family assist in designing
and implementing quality management system in an
organization. QMS increases the efficiency and
effectiveness of organization's ability to meet customer,
statutory and regulatory requirements applicable to the
product and the organizations own requirements. It also
helps in systematic planning, organizing, monitoring and
verifying of the process thus reducing needless capital,
increasing productivity, ensuring quality in process and
product.In this thesis a quality management system
manual and the necessary formats are prepared for a
company which is not ISO certified, taking them a step
closer to certification process. The manual is prepared as
per the requirement of ISO 9001.2008 standard and the
company’s scope. ISO 9001.2008 and ISO 9000.2005
standards were referred for the preparation of the manual,
where ISO 9000 states the fundamentals and vocabulary of
QMS and ISO 9001 states the requirements in quality
management system. ISO 9001 is the only certifying
standard in ISO 9000 family. These standard guides the
organization in implementing, maintaining, monitoring,
improving QMS to meet the customer, statutory and
regulatory requirements. Via visiting the organization,
understanding the organizations scope of work, process
and procedures adopted in the firm, collecting the required
documents and data and integrating these process,
procedures and formats a Quality manual is prepared. By
implementing the manual, adopting the procedures and
documenting the process and progress the performance of
the organization can be improved. If interested the
organization can go ahead with certification process after
fully implementing ISO process.
Regulatory decoupling and the effectiveness of the ISO 9001 quality management system in the construction sector in the UK – a case study analysis