scholarly journals Fuzzy comprehensive evaluation on the government purchase pension service quality management

2013 ◽  
Author(s):  
XuJia Wang ◽  
Yu Lai
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Comprehensive Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Government Purchase ◽  
Service Quality Management ◽  
The Government

scholarly journals Corporate standards as a service quality management tool in the hospitality industry

2018 ◽  
Vol 17 (11) ◽  
pp. 2131-2146
Author(s):  
M.V. Efremova ◽  
◽  
O.V. Chkalova ◽  
A.S. Efremov ◽  
◽  
...  
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Hospitality Industry ◽  
Management Tool ◽  
Service Quality Management

Analysis and Design of Intelligent Assessment System for Supplier Service Quality

2013 ◽  
Vol 712-715 ◽  
pp. 2686-2691
Author(s):  
Lian Jie Wang
Keyword(s):  
Service Quality ◽  
Comprehensive Evaluation ◽  
Evaluation Model ◽  
Research Result ◽  
Fuzzy Comprehensive Evaluation ◽  
Relevant Information ◽  
Assessment System ◽  
Index Set ◽  
Analysis And Design ◽  
Paper Form

Through the study of the multiple dimensions of supplier, this paper comes up with an index system of evaluating the quality of supplier service quality and studies the analysis and design of intelligent assessment system for supplier service quality. Based on the extensive collection of survey research result, the paper form an index set with the KPI method, then form the fuzzy comprehensive evaluation model. This intelligent assessment system map all relevant information of supplier that an earlier entered to the evaluating indicator, then output the assessment result. With the help of this system, the purpose of providing reference for that managers make decisions is attain.

Sign in / Sign up

Export Citation Format

Share Document