scholarly journals Quality Function Deployment Analysis for Improvement of Practicum on Mechanical Engineering Education University of Palangka Raya

2019 ◽  
Author(s):  
Wiyogo Wiyogo ◽  
Jhonni Rentas Duling ◽  
Debora Debora
Keyword(s):  
Engineering Education ◽  
Quality Function Deployment ◽  
Mechanical Engineering ◽  
Quality Function ◽  
Deployment Analysis

Improving quality function deployment analysis with the cloud MULTIMOORA method

2017 ◽  
Vol 27 (3) ◽  
pp. 1600-1621 ◽  
Author(s):  
Song‐Man Wu ◽  
Xiao‐Yue You ◽  
Hu‐Chen Liu ◽  
Li‐En Wang
Keyword(s):  
Quality Function Deployment ◽  
Quality Function ◽  
Deployment Analysis ◽  
Multimoora Method

scholarly journals Implementation of Sustainability Indicators in Engineering Education Using a Combined Balanced Scorecard and Quality Function Deployment Approaches

2021 ◽  
Vol 13 (13) ◽  
pp. 7083
Author(s):  
Ali M. Al-Bahi ◽  
Mohamed S. Abd-Elwahed ◽  
Abdulfattah Y. Soliman
Keyword(s):  
Engineering Education ◽  
Balanced Scorecard ◽  
Quality Function Deployment ◽  
Good Health ◽  
Bottom Line ◽  
Quality Function ◽  
The Balanced Scorecard ◽  
Development Goals ◽  
One Year ◽  
Growth Quality

One year and a half after the start of the COVID-19 pandemic, it became suitable to rethink the design of the engineering education systems to remain sustainable and resilient. The paper aims to identify the most important aspects of the system, as well as the most vulnerable ones and the extent to which the system meets the sustainability requirements of the society. The Balanced Scorecard approach is used to ensure that the system remains sustainable and resilient. The indicators to measure the aspects of this design are developed. A Quality Function Deployment approach is used to identify the extent to which a designed system satisfies the sustainability requirements of the society. The problem is formulated as an engineering design problem in which the customer requirements are presented using a sustainability Triple Bottom Line framework. The results indicate that a well-designed engineering education system is capable of addressing the majority of the 17 sustainable development goals (SDGs) identified by the United Nations. The most important aspect of this system is its commitment to quality assurance and continuous improvement. Such a system is a key player to achieve the SDGs, particularly those of economic growth, quality education, good health and wellbeing, and industry innovation.

An intelligent fuzzy logic–based system to support quality function deployment analysis

2014 ◽  
Vol 22 (2) ◽  
pp. 106-122 ◽  
Author(s):  
Seyed H Iranmanesh ◽  
Hamid Rastegar ◽  
Mohammad H Mokhtarani
Keyword(s):  
Fuzzy Logic ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Deployment Analysis

Peningkatan Kualitas Layanan Konsumen Dengan Metode Servqual Dan Quality Function Deployment

2019 ◽  
Vol 3 (2) ◽  
pp. 60
Author(s):  
Chistofora Desi Kusmindari
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function

Permasalahan dalam penelitian ini adalah bagaimanakah peningkatan kualitas layanan konsumen CV. Sinar Jaya Agung dengan metode servqual dan quality function deployment dengan tujuan untuk mengetahui persepsi konsumen dengan metode servqual, untuk menentukan nilai gap servqual antara persepsi dan harapan konsumen, dan untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen dengan menggunakan metode quality function deployment. Hasil penelitian ini menunjukkan bahwa semakin tinggi nilai customer satisfaction performancemaka semakin tinggi pula tingkat persepsi konsumen terhadap atribut oleh responden, nilai gap servqual diperoleh nilai tertinggi sebesar 0,35 pada atribut karyawan memiliki kompetensi dan profesional dalam melayani pelanggan. Dengan demikian dapat diartikan bahwa kualitas layanan konsumen yang diberikan sudah bisa dikatakan baik. Hasil pengujian quality function deployment menunjukkan bahwa untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen, maka perusahaan harus melakukan beberapa perbaikan, antara lain: lokasi perusahaan harus mudah dijangkau oleh konsumen, penyediaan checklist pembersihan, pemberian pelatihan rutin kepada karyawan, serta service yang baik dari karyawan pada konsumen.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

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