scholarly journals Research on the Evaluation System of Service Quality in High-star Hotels Based on Relation Matrix of Fuzzy Mathematics and Analytic Hierarchy Process

Author(s):  
Ling Zhu
2021 ◽  
Vol 2021 ◽  
pp. 1-10
Author(s):  
Jiewei Yang

When the evaluation system of regular sports events is applied to evaluating large-scale sports events, there is a shortage of the coverage rate of events evaluation and the low calculation precision of events economic evaluation index. This paper proposed the evaluation system of large-scale sports events based on the analytic hierarchy process. Firstly, we construct the evaluation system of large-scale events. Secondly, we determined the evaluation principles and evaluation procedures of events. The proposed model implies a fuzzy standard form system to get an optimal network structure, eliminate conflict rules, and trim nodes and links. The economic indicators of events are evaluated according to the content of events, such as financial cash flow, net present value, and profit margin of events. We also analyzed the evaluation of the content of social benefit and calculated the social impact assessment index to realize the evaluation of large sports events based on the analytic hierarchy process. According to the test data, the evaluation system’s performance is better than the traditional evaluation system, and the coverage is increased by 47.85%. The accuracy of the events economic evaluation index is improved by 32.45%. It is more applicable to the evaluation of large-scale sports events.


2008 ◽  
pp. 1219-1235
Author(s):  
Yong Ki Yoon ◽  
Kun Shin Im

Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and expert interviews, we propose the evaluation system of the IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications.


2013 ◽  
Vol 397-400 ◽  
pp. 2667-2671 ◽  
Author(s):  
Hai Dong ◽  
Sheng Nv Wang

For green logistics, entropy fuzzy analytic hierarchy process is applied to evaluate its cost management. Firstly, based on the theory of environment resources value, the composition of green logistics cost is put forward. Then, a green logistics costs management evaluation system is established. Based on the dynamic uncertainty of environment cost index, entropy fuzzy analytic hierarchy process is applied to evaluate it. Finally, the entropy weight fuzzy analytic hierarchy process is reasonable and effective for green logistics cost management by numerical examples.


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