Проблемы оценки качества при проектировании транспортных услуг

2020 ◽  
pp. 30-40
Author(s):  
S.U. Lyapina ◽  
◽  
V.N. Tarasova ◽  
V.B. Ruchkin ◽  
E.O. Koscheeva ◽  
...  
Keyword(s):  
Life Cycle ◽  
Business Processes ◽  
Service Industries ◽  
Service Organizations ◽  
Quality Of Services ◽  
Market Failures ◽  
Expert Opinions ◽  
Service Life Cycle ◽  
Quantitative Indicators

The quality issues of new services directly affect the competitiveness of service organizations. However, the introduction of new services to the market is often limited only to the construction of the logistics of business processes, and the design applies only to technological equipment and infrastructure, the quality of which ultimately does not always ensure the quality of the services provided. At the same time, quality management affects mainly operational aspects, that is, it covers the later stages of the service life cycle. In resource-intensive service industries (for example, transport, communications, etc.), the high cost of equipment and infrastructure reduces the possibility of changes in service delivery technologies to improve their quality, which leads to inefficiency and market failures due to the fact that the new service does not match the real needs of customers. Despite this, forecasting and planning the quality of a service at the stage «making a decision» to launch a new service on the market remains largely without sufficient attention. The authors prove the need to design the quality of services at the stage «making a decision» to bring new services to the market. The purpose of the article is to describe the approach developed by the authors to assessing the quality of projected services at the early stages of their life cycle, which makes it possible to integrate qualitative and quantitative indicators of the future service and take into account the forecast requests of customers. The proposed approach has two features: (1) forecasting customer requirements for the quality of services is based on the results of machine learning based on data on existing and potential customers, as well as on the basis of the accumulated knowledge base of customer experience and expert opinions; (2) multi-criteria optimization is used, while some of the optimized parameters are discrete and high-quality. In conclusion, the authors demonstrated the advantages of the developed model on the examples of transport and logistics business in the field of passenger and freight transportation in Russia.

scholarly journals DevOps phases across Software Development Lifecycle

2021 ◽  
Author(s):  
Mayank Gokarna
Keyword(s):  
Life Cycle ◽  
Software Development ◽  
Implementation Strategy ◽  
Quality Of Services ◽  
Comprehensive Collection ◽  
Development Lifecycle ◽  
Development Life Cycle ◽  
Software Development Lifecycle ◽  
Software Development Life Cycle

DevOps is the combination of cultural mindset, practices, and tools that increases a team's ability to release applications and services at high velocity. The development and operations teams always have a conflict around the scope of responsibility. With these differences the quality and speed of delivery across software Development Life Cycle is negatively impacted. DevOps is about removing the barriers between two traditionally delimited teams, development and operations. With DevOps, these two teams work together to optimize both the productivity of developers and the reliability of operations. They strive to communicate frequently, increase efficiencies, and improve the quality of services they provide. They take full ownership for their services, often beyond where their stated roles or titles have traditionally been scoped. Transitioning to DevOps requires a change in culture and mindset first. It is quite difficult to persuade a whole company to change its culture at once. This paper aims to bring different phases of software development lifecycle into DevOps implementation strategy and presents a comprehensive collection of leading tools used across Software Development life Cycle to automate and integrate different stages of software delivery. This paper also highlights on DevOps practices which span across different phases of the Software Development Lifecycle and how those can be implemented with different tools available.

scholarly journals Indicators characterizing the quality of state (municipal) services in the sphere of youth policy

2021 ◽  
pp. 1-14
Author(s):  
Kristina Fedoseeva
Keyword(s):  
The State ◽  
Quality Of Services ◽  
Municipal Services ◽  
Appropriate Use ◽  
Youth Policy ◽  
Legislative Regulation ◽  
The Subject ◽  
Quantitative Indicators

The subject of this research is indicators that characterize the quality of municipal services rendered in accordance with the state (municipal) task in the sphere of youth policy. Special attention given to the analysis of state tasks approved on the federal and regional levels for budgetary (autonomous) institutions. The author examines the indicators that characterize the quality of municipal services in the sphere of youth policy as the foundation for assessing the achievement of publicly significant results in the context of the vector for improving the efficiency of spending budgetary funds. The article explores the problem of the absence of correlation between the quality of services rendered and the size of subsidy allocated for the implementation of state (municipal) task. The main conclusion consists in the statement that at the present day it is difficult to assess the achievement of publicly significant result in rendering state (municipal) services in the sphere of youth policy as a criterion for the appropriate use of subsidies for the fulfillment of the state (municipal) tasks within the framework of the activity of budgetary (autonomous) institutions. This is substantiated by the formal determination of indicators set by such institutions, which characterize the quality of the rendered municipal services and the absence of comprehensive legislative regulation in this sphere. The efficiency parameters of the conducted state youth policy are for the most part reflected through the quantitative indicators.

scholarly journals Banks in the Context of “New Normality” and the Need to Restructure Business Processes

2018 ◽  
Vol 11 (3) ◽  
pp. 38-45
Author(s):  
A. E. Ushanov
Keyword(s):  
Life Cycle ◽  
Business Models ◽  
Business Processes ◽  
Banking Sector ◽  
Bank Loan ◽  
Loan Portfolio ◽  
Application Procedure ◽  
Official Data ◽  
Financial Result

The reduction by the Bank of Russia of the key rate as a tool for quantitative monetary easing leads to stagnation in the banking sector profitability. The purpose of the research was to disclose the importance of the mainstreaming factors of the banking profits formation. It is shown that the reasons that led to the financial result in 2017 had an unstable, temporary nature. It is revealed that the effect of the bank margin reduction under the “new normality” conditions can be overcome only by increased lending. In the situation when the real quality of a bank loan portfolio does not correspond to official data the introduction of risk-oriented business models into practice is essential for the growth of corporate lending. A progressive model of the loan life cycle is described. It is concluded that banks should use the model more extensively in providing loans to corporate borrowers in order to reduce risks, accelerate the loan application procedure and improve the profitability and competitiveness of credit institutions.

METHODOLOGY OF INCREASING THE QUALITY OF THE PROCESS OF ANALYSIS OF THE MATURE LEVEL OF DEPLOYED PROCESSES BASED ON FUZZY LOGIC MODELS

2021 ◽  
Vol 1 (27) ◽  
pp. 3-9
Author(s):  
S. A. Nazarewicz ◽  
◽  
A. V. Vinnichenko ◽  
Keyword(s):  
Fuzzy Logic ◽  
Life Cycle ◽  
Fuzzy Sets ◽  
Membership Function ◽  
Business Process ◽  
Business Processes ◽  
The State ◽  
Logic Models

The paper presents the characteristics of the maturity levels of processes in accordance with the regulations specified in GOST R ISO / IEC 15504-2-2009. The problems of identifying the states of processes during their life cycle are described, based on the rating and indirect signs characterizing the transition from one classification group to another. To complement the methodology for describing business processes and identifying the level of maturity of newly deployed processes, the apparatus of fuzzy sets is used, with the use and justification of the trapezoidal membership function. The methodology will allow to characterize the state of business processes and create a reasoned judgment about their belonging to a certain level of maturity, which will be relevant in order to make a decision on the modernization or restructuring of the business process.

scholarly journals The methodology for designing health and spa business processes

2018 ◽  
Vol 170 ◽  
pp. 01072
Author(s):  
Irina Potashova ◽  
Yuriy Dreizis
Keyword(s):  
Management System ◽  
Business Processes ◽  
Services Quality ◽  
Quality System ◽  
Quality Of Services ◽  
Business Activity ◽  
Constant Attention

Improving the quality of health and spa services, as well as quality in general, is a constant process of business activity. It is aimed at improving the level of services, the quality of their provision, the improvement of the elements of production and the quality system. Currently, the health and spa services quality is an important element of efficiency and profitability of health and spa resorts. That is why specialists should pay constant attention to the quality of services. Everyone should be engaged in quality: from the head of the health and spa resort to the specific performer. All processes to ensure, design, preserve quality must be integrated into a management system. This fact makes it urgent to apply new market-oriented approaches for managing the resorts. Thus, the author of the article suggest a methodology for designing health and spa processes based on wishes, needs and opportunities of clients.

scholarly journals Calidad en el servicio de las empresas hoteleras de segunda categoría / Quality in service of hotel companies of second category

Ciencia Unemi ◽  
2016 ◽  
Vol 9 (18) ◽  
pp. 19 ◽  
Author(s):  
Carlos Veloz Navarrete ◽  
Jorge Vasco Vasco
Keyword(s):  
Customer Satisfaction ◽  
Business Processes ◽  
Quality Of Services ◽  
Level Of Satisfaction ◽  
New Vision ◽  
Para Determinar ◽  
Second Category ◽  
Proper Operation

Las empresas hoteleras están diseñadas para acoger a las personas que por diferentes motivos viajan y necesitan descansar, por ser un servicio las inspecciones son constantes en las áreas de trabajo convirtiéndose en una tarea abrumadora y muy difícil de evaluar. El objetivo del presente estudio es garantizar la calidad del servicio de hospedaje, para que los turistas evalúen los procesos y las empresas se enfoquen en la satisfacción del cliente. El buen funcionamiento de la empresa hotelera depende que los colaboradores conozcan las expectativas de los clientes y ellos a su vez perciban la calidad de los servicios brindados, este análisis permite ver las deficiencias, para determinar el nivel de satisfacción en el servicio que brinda a sus usuarios, en el marco de la metodología SERVQUAL. El seguimiento que se dé en las principales actividades que tienen relación directa con el usuario contribuirá para tener una nueva visión del servicio ofrecido, de tal manera que los procesos mejoren y así obtener satisfacción en el cliente. En los resultados obtenidos se evidencia que las perspectivas analizadas dan un panorama global de la calidad de los servicios hoteleros de segunda categoría teniendo deficiencias en la confiabilidad y capacidad de respuesta hacia los usuarios, mismas que se pueden mejorar estandarizando y gestionando los procesos. AbstractHotel companies are designed to accommodate people who travel for different reasons and need to rest, as they offer a service, inspections are constant in the work areas becoming an overwhelming task which is very difficult to assess. The aim of this study is to ensure quality of hosting service, for tourists to evaluate business processes and businesses can focus on customer satisfaction. The proper operation of the hotel company depends on the fact that the employees know the expectations of the customers and they in turn perceived the quality of services provided, this analysis shows the shortcomings, to determine the level of satisfaction with the service provided to customers, under the SERVQUAL methodology. The follow-up given in the main activities that are directly related to the customers will contribute to have a new vision of the service that is offered, so that processes can improve and in this way obtain customer satisfaction. The obtained results show that the analyzed perspectives give a global overview of the quality of hotel services of second category, having deficiencies in reliability and responsiveness of customers, which can be improved by standardizing processes and management.

scholarly journals Use of ICT and Develepoment of Tourism Sector in Albania

2017 ◽  
Vol 13 (25) ◽  
pp. 138
Author(s):  
Luan Bekteshi ◽  
Jonida Bekteshi
Keyword(s):  
Business Processes ◽  
Business Environment ◽  
Quality Of Services ◽  
Tourism Sector ◽  
Level Of Use ◽  
New Business ◽  
Information And Communication ◽  
The Creation ◽  
Competitive Economy

Information and Communication Technology (ICT) is increasingly playing an important role in developing a competitive economy based on knowledge and innovation. Use of ICT enables the provision of a higher quality of citizen’s life; it helps ease and efficiency of business processes and increase the efficiency and transformation of management. The use of ICT in different sectors of the Albanian economy has begun to be realized rapidly, improving economic and financial performance and expanding the range of services that are offered to users. ICT has been used massively also a sector which in Albania brings an important impact on GDP it is the tourism sector, however, it is noted that the use of ICT in this sector is at levels lower than in other countries of Europe as well as the region. The use of ICT and the Internet in the tourism sector in the world but also in Albania has enabled the creation of a new business environment, the global distribution of information as a very important element for the tourism sector and the creation of new channels of distribution, transforming the tourism sector globally. The tourism sector in Albania, which is competing strongly from neighboring countries after the period of its establishment and strengthening, currently faces the challenge of the massive use of ICT in the provision of information and the enhancement of services for its clients. The purpose of this paper is to evidence the level of use of ICT in the tourism sector in Albania, and based on analysis of data collected, presents recommendations on the use of ICT in the sector, aimed at increasing performance, expanding services and improving the quality of services provided to customers.

scholarly journals DevOps phases across Software Development Lifecycle

2021 ◽  
Author(s):  
Mayank Gokarna
Keyword(s):  
Life Cycle ◽  
Software Development ◽  
Implementation Strategy ◽  
Quality Of Services ◽  
Comprehensive Collection ◽  
Development Lifecycle ◽  
Development Life Cycle ◽  
Software Development Lifecycle ◽  
Software Development Life Cycle

DevOps is the combination of cultural mindset, practices, and tools that increases a team's ability to release applications and services at high velocity. The development and operations teams always have a conflict around the scope of responsibility. With these differences the quality and speed of delivery across software Development Life Cycle is negatively impacted. DevOps is about removing the barriers between two traditionally delimited teams, development and operations. With DevOps, these two teams work together to optimize both the productivity of developers and the reliability of operations. They strive to communicate frequently, increase efficiencies, and improve the quality of services they provide. They take full ownership for their services, often beyond where their stated roles or titles have traditionally been scoped. Transitioning to DevOps requires a change in culture and mindset first. It is quite difficult to persuade a whole company to change its culture at once. This paper aims to bring different phases of software development lifecycle into DevOps implementation strategy and presents a comprehensive collection of leading tools used across Software Development life Cycle to automate and integrate different stages of software delivery. This paper also highlights on DevOps practices which span across different phases of the Software Development Lifecycle and how those can be implemented with different tools available.

scholarly journals Pasaulinio saityno paslaugų kompozicijų skaidymas į modulius

2011 ◽  
Vol 56 ◽  
pp. 73-84
Author(s):  
Jolanta Miliauskaitė ◽  
Albertas Čaplinskas
Keyword(s):  
Web Service ◽  
Service Composition ◽  
Service Discovery ◽  
Business Processes ◽  
Quality Of Services ◽  
Discovery Process ◽  
Current State ◽  
State Of Affairs ◽  
Open Issues

Straipsnyje aptariami, analizuojami ir vertinami svarbiausi pasiūlymai, kaip spręsti pasaulinio saityno paslaugų kompozicijų skaidymo į modulius uždavinį. Tai yra vienas iš aktualiausių e. verslo sistemų kūrimo uždavinių, kurio neišsprendus neįmanoma adekvačiai apdoroti vykdymo meto įvykių, dinamiškai perplanuoti verslo procesų, atsižvelgti į paslaugų kokybės charakteristikas ir įgyvendinti daugelį kitų svarbių e. verslo sistemos funkcijų. Straipsnyje pateiktas esamos padėties vertinimas ir išryškintos svarbiausios dar neišspręstos problemos, su kuriomis susiduriama skaidant į modulius pasaulinio saityno paslaugų kompozicijas. Tikimasi, kad atlikta analizė bus naudinga visiems šioje srityje dirbantiems mokslininkams ir padės jiems planuoti savo tolesnius tyrimus.Modularization of Web Service CompositionJolanta Miliauskaitė, Albertas Čaplinskas SummaryThe paper discusses, analyzes and evaluates the most important scientific propositions on how to solve the problem of web service composition modularization. This problem is very important in the context of eBusiness systems because it is impossible in such systems to process the run-time events in a flexible way, reconfigure business processes dynamically, to take into account in the service discovery process the quality of services, and to implement effectively many other eBusiness system features without knowing an efficient solution of this problem. The paper discusses the current state of affairs and highlights most important open issues. The authors hope that it will be useful for all researchers involved in the web service studies and helpful when planning their further research.> 

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