A model of Factors Influencing Behavioral Intention to Use Internet Banking and the Moderating Role of Anxiety: Evidence from Vietnam

Internet banking is becoming a new focus as the number of internet users and its benefits are increasing worldwide and its benefits. However, the degree of intent to use internet banking is still a question of interest. Thus, the purpose of this paper is to investigate the factors affecting attitude and behavioral intention to use internet banking in Viet Nam, as well as the moderating role of anxiety, will be examined. Totally, 584 questionnaires were collected for the final analysis. The results fromthe partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program showed that facilitating condition, performance expectancy, social influence, perceived credibility, and effort expectancy had a positive impact on attitude and behavioral intention to use internet banking. Besides, anxiety decreased behavioral intention and it also dampened the positive relationship between attitude and behavioral intention. The findings of this study could help banks to improve their service to attract more users. Besides, the use of internet banking could reduce thefrequency to a bank that indirectly reduces costs.

A Model of Factors Influencing Behavioral Intention to Use Internet Banking and The Moderating Role of Anxiety: Evidence from Vietnam

WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS ◽

10.37394/23207.2021.18.2 ◽

2021 ◽

Vol 18 ◽

pp. 10-20

Author(s):

Ha Nam Khanh Giao ◽

Bui Nhat Vuong ◽

Dao Duy Tung ◽

Tran Nhu Quan

Keyword(s):

Behavioral Intention ◽

Internet Banking ◽

Intention To Use ◽

Factors Influencing ◽

Behavioral Intention To Use ◽

Factors affecting the acceptance of blended learning in medical education: application of UTAUT2 model

BMC Medical Education ◽

10.1186/s12909-020-02302-2 ◽

2020 ◽

Vol 20 (1) ◽

Author(s):

Seyyed Mohsen Azizi ◽

Nasrin Roozbahani ◽

Alireza Khatony

Keyword(s):

Medical Education ◽

Blended Learning ◽

Behavioral Intention ◽

Structural Equation ◽

Equation Modeling ◽

Intention To Use ◽

Validity And Reliability ◽

Cross Sectional ◽

Factors Affecting ◽

Abstract Background Blended learning is a new approach to improving the quality of medical education. Acceptance of blended learning plays an important role in its effective implementation. Therefore, the purpose of this study was to investigate and determine the factors that might affect students’ intention to use blended learning. Methods In this cross-sectional, correlational study, the sample consisted of 225 Iranian medical sciences students. The theoretical framework for designing the conceptual model was the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). Venkatesh et al. (2012) proposed UTAUT2 as a framework to explain a person’s behavior while using technology. Data were analyzed using SPSS-18 and AMOS-23 software. Structural equation modeling technique was used to test the hypotheses. Results The validity and reliability of the model constructs were acceptable. Performance Expectance (PE), Effort Expectance (EE), Social Influence (SI), Facilitating Conditions (FC), Hedonic Motivation (HM), Price Value (PV) and Habit (HT) had a significant effect on the students’ behavioral intention to use blended learning. Additionally, behavioral intention to use blended learning had a significant effect on the students’ actual use of blended learning (β = 0.645, P ≤ 0.01). Conclusion The study revealed that the proposed framework based on the UTAUT2 had good potential to identify the factors influencing the students’ behavioral intention to use blended learning. Universities can use the results of this study to design and implement successful blended learning courses in medical education.

Exploring the Role of Emotion in the Relationship Between Museum Image and Tourists’ Behavioral Intention: The Case of Three Museums in Xi’an

Sustainability ◽

10.3390/su11030559 ◽

2019 ◽

Vol 11 (3) ◽

pp. 559 ◽

Cited By ~ 2

Author(s):

Zhenshan Xu ◽

Hong Zhang ◽

Chunhui Zhang ◽

Man Xu ◽

Nan Dong

Keyword(s):

Behavioral Intention ◽

Structural Equation ◽

Positive Impact ◽

Negative Emotion ◽

Equation Modeling ◽

Mediating Effects ◽

Cultural Image ◽

Cognitive Motivation ◽

The Relationship

As a crucial part of cultural tourism, museums can represent the cultural image of a destination. From the perspective of emotion, this study adopted structural equation modeling to examine the correlation between emotion, museum image, and behavioral intention of tourists. Additionally, the mediating effects of cognitive motivation (overall stratification) and emotional motivation (positive and negative emotion) on the paradigm of "museum image–behavioral intention" were compared and analyzed. This research was undertaken at three museums in Xi’an, China, with 893 valid questionnaires collected. The results showed that the image of the museum has a significant impact on tourists' emotions and a significant positive impact on overall satisfaction and behavioral intention. Moreover, tourists' emotions significantly influence the overall satisfaction and behavioral intention; they play different mediating effects between museum image and behavioral intention. Finally, managerial and theoretical implications were discussed.

Customer Loyalty: The Difference between Full-Service Carriers and Low-Cost Carriers in Indonesia

Binus Business Review ◽

10.21512/bbr.v12i1.6489 ◽

2021 ◽

Vol 12 (1) ◽

pp. 21-29

Author(s):

Yasintha Soelasih ◽

Sumani Sumani

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Behavioral Intention ◽

Structural Equation ◽

Low Cost ◽

Equation Modeling ◽

Intention To Use ◽

Low Cost Carriers ◽

The research aimed to look at the differences in customer loyalty on domestic Full-Service Carriers (FSCs) and Low-Cost Carriers (LCCs) in Indonesia. The differences were shown from testing the effect of service quality on customer loyalty mediated by customer satisfaction and behavioral intention to use. Respondents were FSCs and LCCs passengers. Samples were taken by purposive sampling. There were 522 respondents for FSCs and 529 respondents for LCCs were observed by distributing questionnaires. Then, the research tested the validity and reliability of the variables using Confirmatory Factor Analysis (CFA), Composite Reliability (CR), and Average Variance Extracted (AVE). Structural Equation Modeling (SEM) was also applied to examine the hypothesis. The results show the formation of customer loyalty from service quality, customer satisfaction, and behavioral intention to use on FSCs and LCCs. The most significant factor is the behavioral intention in forming customer loyalty in FSCs and LCCs. Meanwhile, customer satisfaction does not influence customer loyalty for FSCs and LCCs.

Mobile Technologies and Socio-Economic Development in Emerging Nations - Advances in Wireless Technologies and Telecommunication ◽

A SEM-Neural Network Approach for Predicting Antecedents of Factors Influencing Consumers' Intent to Install Mobile Applications

10.4018/978-1-5225-4029-8.ch012 ◽

2018 ◽

pp. 262-308 ◽

Cited By ~ 8

Author(s):

Yakup Akgül

Keyword(s):

Neural Network ◽

Mobile Applications ◽

Behavioral Intention ◽

Structural Equation ◽

Equation Modeling ◽

Second Phase ◽

Intention To Use ◽

Neural Network Approach ◽

The Neural Network ◽

This chapter explores the present gap in the literature regarding the acceptance of mobile applications by investigating the factors that affect users' behavioral intention to use apps in Turkey. First, structural equation modeling (SEM) was used to determine which variables had significant influence on intention to install. In a second phase, the neural network model was used to rank the relative influence of significant predictors obtained from SEM. The results reveal that habit, performance expectancy, trust, social influence, and hedonic motivation affect the users' behavioral intention to use apps.

ANALISIS PENERIMAAN PENGGUNA SISTEM INFORMASI AKADEMIK, STUDI KASUS STIKES HARAPAN BANGSA

Solusi ◽

10.26623/slsi.v17i3.1634 ◽

2019 ◽

Vol 17 (3) ◽

Author(s):

Iis Setiawan Mangku Negara ◽

Fania Mutiara Savitri

Keyword(s):

Structural Equation Modeling ◽

Behavioral Intention ◽

Structural Equation ◽

Perceived Usefulness ◽

Equation Modeling ◽

Intention To Use ◽

System Use ◽

Acceptance Model ◽

ABSTRAK Sistem informasi dan Teknologi informasi berkembang dengan sangat pesat dan berdampak signifikan terhadap segala bidang. Pemanfaatan teknologi informasi tidak hanya pada pemanfaatan sektor bisnis, tetapi juga sektor publik yang salah satunya adalah lembaga perguruan tinggi. Efisiensi dan efektifitas proses informasi dengan menggunakan sistem informasi hanya akan terjadi apabila teknologi tersebut diterima oleh individu dalam organisasi. Tesis ini merupakan hasil riset yang akan membahas mengetahui faktor – faktor apa yang sajakah yang mempengaruhi penerimaan dosen, mahasiswa dan staf akademik dalam menggunakan Sistem Informasi Akademik STIKes Harapan Bangsa. Sejumlah 200 responden ikut berpartisipasi dalam penelitian ini. Adapun model adopsi teknologi yang digunakan adalah model Technolgy Acceptance Model. Selain menguji variabel, penelitian ini juga menguji apakah teori TAM dapat digunakan untuk mengetahui penerimaan pengguna SIAK-SHB di Stikes Harapan Bangsa. Analisis data dilakukan dengan pendekatan Structural Equation Modeling. Berdasarkan hasil dari analisis diperoleh kesimpulan bahwa Actual System Use dipengaruhi oleh Behavioral Intention to Use, Behavioral Intention to Use dipengaruhi oleh Perceived Usefulness dan Perceived Usefulness dipengaruhi oleh Perceived Easy of Use.Kata Kunci :Technolgy Acceptance Model, Structural Equation Modeling, Penerimaan Pengguna Sistem Informasi Akademik

Moderating Role of Person Job-Fit Facet between Hierarchical Plateau and Turnover Intention

South Asian Journal of Management Sciences ◽

10.21621/sajms.2021152.04 ◽

2021 ◽

Vol 15 (2) ◽

pp. 176-190

Author(s):

Ramesh Kumar ◽

Waqar Akbar ◽

Naveed R. Khan

Keyword(s):

Turnover Intention ◽

Structural Equation ◽

Banking Sector ◽

Positive Impact ◽

Equation Modeling ◽

Job Fit ◽

Industrial Sectors ◽

The Impact ◽

This study aims to examine the impact of hierarchical plateau on turnover intention with moderating role of person job-fit facet. Hierarchical plateau is a point of an individual's career life where the probability of being promoted further is low. The theory of work adjustment (TWA) is applied in this research study which measures that satisfaction level of an employee and leaving a company when needs and desired system of the person and the organization system mismatched at the workplace. Overall 260 employees participated by filling the self-administrated questionnaires from three different industrial sectors of Karachi, Pakistan including banking sector, pharmaceutical and insurance employees but result of completely and accurately filled questionnaires of 223 employees were tested. The results are generated through using Structural Equation Modeling (PLS-SEM) technique. The results show that hierarchical plateau has positive impact on turnover intention. However, moderating role of person job fit facet (neither demand abilities nor need supplies) moderates' relationship between independent and dependent variable. This study provides a model to management leaders and practitioners who can extremely look into this growing issue not only in Pakistan but worldwide. Certain actions need to be implemented by management to foster a positive attitude towards turnover intention through proper recruitments, development strategies and career training programs over the span of time. Furthermore, the study also provides the guidelines to HR departments to design the policies to resolve hierarchical plateau issues in their organization.

Impact of Perceived CSR on Brand Equity through Brand Admiration and Customer Advocacy Behaviour: Moderating Role of Brand Attitude and Customer Loyalty

Sustainable Business and Society in Emerging Economies ◽

10.26710/sbsee.v3i3.1886 ◽

2021 ◽

Vol 3 (3) ◽

Author(s):

Mashari Mahmood ◽

Amna Niazi ◽

Waheed Asghar ◽

Mujahid Hussain

Keyword(s):

Brand Equity ◽

Customer Loyalty ◽

Food Production ◽

Structural Equation ◽

Quantitative Research ◽

Positive Impact ◽

Brand Attitude ◽

Equation Modeling ◽

This study intends to explore the positive impact of perceived Corporate Social Responsibility (CSR) on brand equity with respect to behaviors and emotions. The motive behind this study was to examine the sequential mediating role of emotion of brand admiration and customer advocacy behavior between perceived CSR and brand equity. Moderators of brand attitude and customer loyalty were also explored in this study. Quantitative research method has been adapted for this study. A questionnaire with 5-point likert scale was adopted from existing scholarly work to collect data from 364 customers of 5 food production companies placed in Pakistan. Collected data were analyzed with the help of SPSS and Smart PLS3 through Structural Equation Modeling (SEM) technique. Results show that brand admiration and customer advocacy behavior significantly mediate the relationship of perceived CSR and brand equity. Moreover, moderating role of brand attitude and customer loyalty was found positive and significant. This was the novelty of this research. This research will be helpful for food production companies in Pakistan to formulate strong customer-brand relationships in order tostrengthen their brand equity by effectively positioning their CSR practices into the minds of consumers.

Ride on Conveniently!

International Journal of E-Adoption ◽

10.4018/ijea.2021070102 ◽

2021 ◽

Vol 13 (2) ◽

pp. 19-35

Author(s):

Noman Hasan ◽

Abdul Gaffar Khan ◽

Mohammad Awal Hossen ◽

Ariful Islam

Keyword(s):

Behavioral Intention ◽

Structural Equation ◽

Sharing Economy ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Intention To Use ◽

It Adoption ◽

Ride Sharing ◽

This study investigates the passengers' adoption of a ride-sharing service app (UBER) in Bangladesh. This study employed the most widely used and cited IT adoption model, The Unified Theory of Acceptance and Use of Technology-2 (UTAUT2), as the theoretical framework to examine the passengers' adoption of the popular sharing economy tools ride-sharing service applications (i.e., Uber). This study adds a new construct, safety, in the UTAUT2 model. Data were obtained from 206 participants which were analyzed using partial least square structural equation modeling (PLS-SEM). The results indicated that performance expectancy, effort expectancy, social influence, hedonic motivation, and facilitating conditions are the most significant determinant factors of behavioral intention to use the Uber app. In contrast, behavioral intention to use the Uber app is not significantly influenced by price value and safety. Additionally, the theoretical and practical implications of these results are discussed, which elicits the importance for business managers, marketers, and policymakers on sharing economy platforms.

Factors Affecting the Acceptance of Blended Learning in Medical Education: Application of UTAUT2 Model

10.21203/rs.3.rs-27351/v1 ◽

2020 ◽

Author(s):

Seyyed Mohsen Azizi ◽

Nasrin Roozbahani ◽

Alireza Khatony

Keyword(s):

Medical Education ◽

Blended Learning ◽

Behavioral Intention ◽

Structural Equation ◽

Equation Modeling ◽

Intention To Use ◽

Validity And Reliability ◽

Cross Sectional ◽

Actual Usage ◽

Abstract Background: Blended learning is a new approach toward improving the quality of medical education. Acceptance of blended learning plays an important role in its effective implementation. Therefore, the purpose of this study was to investigate and determine the factors that may influence the behavioral intention to use of blended learning in medical education.Methods: In this cross-sectional, correlational study, the sample consisted of 225 Iranian medical sciences students. The theoretical framework for designing the conceptual model was UTAUT2. Data were analyzed using SPSS-18 and AMOS-23 software. Structural equation modeling technique was used to test the hypothesis.Results: The validity and reliability of the model constructs were acceptable. Performance expectance, effort expectance, social influence, facilitating conditions, hedonic motivation, price value and habit had a significant effect on students’ behavioral intention to use of blended learning. Additionally, Behavioral intention to use of blended learning also had a significant effect on students’ actual usage of blended learning (β=0.645, P≤0.01).Conclusion: The study revealed that the proposed framework based on UTAUT2 has good potential to identify factors influencing students' behavioral intention to using of blended learning. Universities can use the results of this study to design and implementation successful blended learning courses in medical education.