Measurements of workplace productivity in the office context: A systematic review and current industry insights

2021 ◽  
Author(s):  
B. Bortoluzzi ◽  
D. Carey ◽  
J.J. McArthur ◽  
C. Menassa
Keyword(s):  
Systematic Review ◽  
Performance Indicators ◽  
Knowledge Worker ◽  
Key Performance Indicators ◽  
Expert Interviews ◽  
Structured Interviews ◽  
Productivity Measurement ◽  
The Past ◽  
Workplace Productivity ◽  
Comprehensive Survey

Purpose – The aim of this paper is to present a comprehensive survey of workplace productivity key performance indicators used in the office context. Academic literature from the past ten years is systematically reviewed and contextualized through a series of expert interviews. Design/methodology/approach – The authors present a systematic review of literature to identify Key Performance Indicators (KPIs) and methods of workplace productivity measurement, complemented by insights semi-structured interviews to inform a framework for a benchmarking tool. 513 papers published since 2007 were considered, of which 98 full-length papers were reviewed, and 20 were found to provide significant insight and are summarized herein. Findings – Currently, no consensus exists on a single KPI suitable for measuring workplace productivity in an office environment, though qualitative questionnaires are more widely adopted than quantitative tools. The diversity of KPIs used in published studies indicates that a multidimensional approach would be most appropriate for knowledge-worker productivity measurement. Expert interviews further highlighted a shift from infrequent, detailed evaluation to frequent, simplified reporting across human resource functions and this context is important for future tool development. Originality/value – This paper provides a summary of significant work on workplace productivity measurement and KPI development over the past ten years. This follows up on the comprehensive review by B. Haynes (2007a), providing an updated perspective on research in this field with additional insights from expert interviews.

scholarly journals Measurements of workplace productivity in the office context: A systematic review and current industry insights

2021 ◽  
Author(s):  
B. Bortoluzzi ◽  
D. Carey ◽  
J.J. McArthur ◽  
C. Menassa
Keyword(s):  
Systematic Review ◽  
Performance Indicators ◽  
Knowledge Worker ◽  
Key Performance Indicators ◽  
Expert Interviews ◽  
Structured Interviews ◽  
Productivity Measurement ◽  
The Past ◽  
Workplace Productivity ◽  
Comprehensive Survey

Purpose – The aim of this paper is to present a comprehensive survey of workplace productivity key performance indicators used in the office context. Academic literature from the past ten years is systematically reviewed and contextualized through a series of expert interviews. Design/methodology/approach – The authors present a systematic review of literature to identify Key Performance Indicators (KPIs) and methods of workplace productivity measurement, complemented by insights semi-structured interviews to inform a framework for a benchmarking tool. 513 papers published since 2007 were considered, of which 98 full-length papers were reviewed, and 20 were found to provide significant insight and are summarized herein. Findings – Currently, no consensus exists on a single KPI suitable for measuring workplace productivity in an office environment, though qualitative questionnaires are more widely adopted than quantitative tools. The diversity of KPIs used in published studies indicates that a multidimensional approach would be most appropriate for knowledge-worker productivity measurement. Expert interviews further highlighted a shift from infrequent, detailed evaluation to frequent, simplified reporting across human resource functions and this context is important for future tool development. Originality/value – This paper provides a summary of significant work on workplace productivity measurement and KPI development over the past ten years. This follows up on the comprehensive review by B. Haynes (2007a), providing an updated perspective on research in this field with additional insights from expert interviews.

scholarly journals Measurements of workplace productivity in the office context

2018 ◽  
Vol 20 (4) ◽  
pp. 281-301 ◽  
Author(s):  
Brandon Bortoluzzi ◽  
Daniel Carey ◽  
J.J. McArthur ◽  
Carol Menassa
Keyword(s):  
Knowledge Worker ◽  
Expert Interviews ◽  
Structured Interviews ◽  
Productivity Measurement ◽  
Worker Productivity ◽  
Content Type ◽  
The Past ◽  
Workplace Productivity ◽  
Detailed Evaluation ◽  
Comprehensive Survey

Purpose The purpose of this paper is to present a comprehensive survey of workplace productivity key performance indicators (KPIs) used in the office context. Academic literature from the past 10 years has been systematically reviewed and contextualized through a series of expert interviews. Design/methodology/approach The authors present a systematic review of the literature to identify KPIs and methods of workplace productivity measurement, complemented by insights semi-structured interviews to inform a framework for a benchmarking tool. In total, 513 papers published since 2007 were considered, of which 98 full-length papers were reviewed, and 20 were found to provide significant insight and are summarized herein. Findings Currently, no consensus exists on a single KPI suitable for measuring workplace productivity in an office environment, although qualitative questionnaires are more widely adopted than quantitative tools. The diversity of KPIs used in published studies indicates that a multidimensional approach would be the most appropriate for knowledge-worker productivity measurement. Expert interviews further highlighted a shift from infrequent, detailed evaluation to frequent, simplified reporting across human resource functions and this context is important for future tool development. Originality/value This paper provides a summary of significant work on workplace productivity measurement and KPI development over the past 10 years. This follows up on the comprehensive review by B. Haynes (2007a), providing an updated perspective on research in this field with additional insights from expert interviews.

The Potential of Descriptive Building Specifications as an Alternative to Detailed Normative Calculations

2019 ◽  
Vol 887 ◽  
pp. 164-171
Author(s):  
Marija Marković ◽  
Ulrich Pont ◽  
Ardeshir Mahdavi
Keyword(s):  
Performance Indicators ◽  
Key Performance Indicators ◽  
Energy Performance ◽  
Building Envelope ◽  
Building Performance ◽  
The Past ◽  
Comprehensive Knowledge ◽  
Master Thesis ◽  
Relevant Calculation ◽  
Calculation Procedures

Energy performance calculations are stipulated by law in most European countries. Thereby, different calculation schemes have been developed in the past years in different countries. The physical processes in buildings were simplified in terms of normative calculation routines in most of these schemes. A major idea behind these simplifications was to enable different stakeholders (practitioners, engineers, and architects) to issue energy certificates without being simulation experts. Moreover, the simplifications needed to be described thoroughly in corresponding guidelines to ensure and facilitate the comparability of the energy performance of different buildings. However, neither of these objectives can be considered to be fully met. Regarding the former, the normative calculation procedures increased in complexity in the past years, so that the issuing of energy certificates requires not only the stakeholder’s expertise but also a comprehensive knowledge of the standards that form the calculation method. Regarding the latter, recent research efforts revealed that many guidelines do not fully cover every aspect of the calculation procedures and the assumptions regarding required input data. Thus, the comparability of energy certificates has to be strongly questioned, as a number of relevant calculation parameters are dependent on the interpretation of the corresponding issuer.Given this background, alternative approaches to building performance evaluation would be of interest. Previous approaches by different researchers suggested so called prescriptive indicators, which can be derived by basic building data (for instance, geometry and thermal quality of the building envelope components). This contribution is based on this concept. In the framework of a master thesis, a number of prescriptive indicators were considered. These indicators were derived for a set of sample buildings. In a parallel effort, energy certificates (encompassing Key Performance Indicators KPIs) were calculated for the sample buildings. It is clear that the prescriptive indicators cannot act as a 1:1 replacement for KPIs in terms of a numeric value. However, their usefulness can be expressed by the relation of the prescriptive indicator and the corresponding KPIs of a building. Thus, the results of the described calculation efforts were ranked. Subsequently, the lists of buildings ranked by the different indicators were compared in order to identify prescriptive indicators, which result in the same or at least similar ranking as the normative key performance indicators. Within this contribution, the suggested prescriptive indicators, the sample buildings, and the results of the analysis are presented and discussed.

scholarly journals Implementing and measuring person-centredness using an APP for knowledge transfer: the iMPAKT app

2020 ◽  
Vol 32 (4) ◽  
pp. 251-258 ◽  
Author(s):  
Tanya McCance ◽  
Brighide M Lynch ◽  
Christine Boomer ◽  
Donna Brown ◽  
Christopher Nugent ◽  
...  
Keyword(s):  
Knowledge Transfer ◽  
Patient Experience ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Structured Interviews ◽  
Evaluation Approach ◽  
Experience Of Care ◽  
Measurement Framework ◽  
The Uk ◽  
The Impact

Abstract Objective The aim of the study was to evaluate a technological solution in the form of an App to implement and measure person-centredness in nursing. The focus was to enhance the knowledge transfer of a set of person-centred key performance indicators and the corresponding measurement framework used to inform improvements in the experience of care. Design The study used an evaluation approach derived from the work of the Medical Research Council to assess the feasibility of the App and establish the degree to which the App was meeting the aims set out in the development phase. Evaluation data were collected using focus groups (n = 7) and semi-structured interviews (n = 7) to capture the impact of processes experienced by participating sites. Setting The study was conducted in the UK and Australia in two organizations, across 11 participating sites. Participants 22 nurses from 11 sites in two large health care organizations were recruited on a voluntary basis. Intervention Implementing the KPIs and measurement framework via the APP through two cycles of data collection. Main Outcome Measures The main outcome was to establish feasibility in the use of the App. Results The majority of nurse/midwife participants found the App easy to use. There was broad consensus that the App was an effective method to measure the patient experience and generated clear, concise reports in real time. Conclusions The implementation of the person-centred key performance indicators using the App enhanced the generation of meaningful data to evidence patient experience across a range of different clinical settings.

Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka

Facilities ◽  
2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Miyami Dasandara ◽  
Piumi Dissanayake ◽  
Devsayura Jude Fernando
Keyword(s):  
Sri Lanka ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Study Data ◽  
Facilities Management ◽  
Sri Lankan ◽  
Expert Interviews ◽  
Expert Survey ◽  
Content Type ◽  
Mixed Approach

Purpose The concept of facilities management (FM) has been acknowledged as a novel avenue brought in to ensure productivity and customer satisfaction in the Sri Lankan hotel industry. Accordingly, performance measurement (PM) has become a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system with relevant KPIs. Thus, the purpose of this study was to identify relevant KPIs to measure the performance of the FM services in Sri Lankan hotel buildings. Design/methodology/approach A mixed approach was used to conduct this study. Data were gathered through expert interviews and an expert survey. The expert interviews were conducted to identify the relevancy of KPIs that are discovered through literature review to the Sri Lankan context, and the expert survey was conducted to identify their level of importance. Collected data were analysed using content and statistical data analysis methods. Findings Empirical findings revealed that a PM system with relevant KPIs can be identified as a crucial requirement for FM services in hotel buildings in Sri Lanka to meet the customer needs successfully. Adequate and relevant KPIs are significantly vital for an effective PM system for FM services. Thus, ultimately, 68 most important KPIs have been captured amongst the generally identified KPIs, which can be used in developing a proper PM system to measure the performance of FM services in hotel buildings. Originality/value The previous studies have just focused on the PM in FM services in a general manner where a significant dearth in existing knowledge can be identified when it comes to exploring relevant KPIs for an effective PM system to be implemented in hotel buildings in Sri Lanka to measure the performance of FM services. Accordingly, the current study unveils the most important KPIs, which can be used in measuring the performance of FM services in hotel buildings. The study recommends the use of a proper PM system with identified KPIs by respective industry practitioners to enrich the performance of FM services in hotel buildings in Sri Lanka and thereby achieve the ultimate goals successfully.

APPLICATION OF KEY PERFORMANCE INDICATORS IN SOUTH‐EASTERN EUROPEAN CONSTRUCTION

2010 ◽  
Vol 16 (4) ◽  
pp. 521-530 ◽  
Author(s):  
Mladen Radujković ◽  
Mladen Vukomanović ◽  
Ivana Burcar Dunović
Keyword(s):  
Performance Management ◽  
Construction Industry ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Structured Interviews ◽  
East European ◽  
Construction Company ◽  
Construction Companies ◽  
Management Processes ◽  
And Performance

The importance of performance based benchmarking has become a necessity in a modern construction company and presents a constant challenge for the construction industry. The aim of this paper is to elaborate significance, role and types of Key Performance Indicators (KPI) in the construction industry and show how different management perspectives perceive the indicators. A literature review was carried out in order to generate a listing of KPIs, used among academe and the industry. Afterwards, using surveys and semi‐structured interviews, the data was gathered from more than 30 South‐East European construction companies. Results were analyzed, producing a final set of 37 indicators. This study identified a low level of awareness of KPI models and performance management processes among the companies. Furthermore, the analysis showed a substantial difference in perception of KPIs among investors, consultants and contractors, which consequently led to a compiling list of KPIs. The top ten KPI's are: Quality, Cost, Number of investor interferences, Changes in project support, Time increase, Client satisfaction, Employees’ satisfaction, Innovation and learning, Time and Identification of client's interest. The paper concludes with final remarks and guidelines for the implementation of KPIs in practice. Santrauka Šiuolaikineje statybos imoneje efektyvumu pagristo lyginimo svarba jau yra neišvengiama, o statybu pramonei tai reiškia nuolatinius iššūkius. Šiuo darbu siekiama išnagrineti pagrindiniu statybu sektoriaus veiklos rodikliu (PVR) reikšme, vaidmeni ir rūšis bei pademonstruoti, kaip šie rodikliai vertinami remiantis skirtingais vadybos požiūriais. Apžvelgta literatūra, siekiant sudaryti akademineje aplinkoje ir pramoneje naudojamu PVR saraša. Pasitelkus apklausas ir iš dalies struktūrinius pokalbius, buvo surinkti duomenys iš daugiau kaip 30 pietryčiu Europos statybos imoniu. Išanalizavus rezultatus gautas galutinis 37 rodikliu rinkinys. Šiame tyrime nustatyta, kad imones menkai ka težino apie PVR modelius ir efektyvumo valdymo procesus. Be to, paaiškejo, kad investuotojai, konsultantai ir rangovai PVR suvokia gana skirtingai, ir del to teko sudaryti PVR saraša. Dešimt pagrindiniu PVR yra šie: kokybe, kaina, investuotojo kišimosi atveju skaičius, pasikeitusi parama projektui, nukelti terminai, kliento pasitenkinimas, darbuotoju pasitenkinimas, naujoves ir mokymasis, laikas, kliento interesu nustatymas. Darbo pabaigoje pateikiamos baigiamosios pastabos ir PVR taikymo praktikoje rekomendacijos.

scholarly journals Thai Non-Life Insurance Companies’ Resilience and the Historic 2011 Floods: Some Recommendations for Greater Sustainability

2021 ◽  
Vol 13 (16) ◽  
pp. 8890
Author(s):  
Kanitsorn Terdpaopong ◽  
Robert C. Rickards
Keyword(s):  
Life Insurance ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Insurance Companies ◽  
Data Envelopment ◽  
Firm Characteristics ◽  
The Past ◽  
Operating Profit ◽  
Long Run ◽  
Almost All

The severe flooding occurring in parts of Thailand in 2011 constituted the fifth most costly catastrophe worldwide during the past 31 years. Many businesses suffered either directly or indirectly. A sharp downturn in the country’s economy resulted, with Thai non-life insurance companies’ annual losses totaling USD 4.1 bn. Focusing first on changes in their key performance indicators (KPIs) as evidence of their financial resilience, this study analyses data for 58 companies from 2008–2010 (years prior to the flooding), 2011 (the flood year), and 2012–2014 (the immediate post-flood years). Descriptive and inferential statistics depict differences in firm characteristics and key performance indicators between these periods. The findings show that: (1) not surprisingly, the floods had a major impact on Thai non-life insurance companies’ finances; and (2) even after two years, they still had not recovered fully. Then, employing Data Envelopment Analysis (DEA), the study assesses the relative efficiency of 58 Thai non-life insurance companies in using their assets to generate operating profit. The evidence indicates that: (1) larger insurance companies are more efficient than smaller ones in this regard; and (2) almost all the entities examined performed less efficiently during the post-flood years than in earlier periods. These results serve as the basis for recommendations to Thai non-life insurance companies, government policymakers, and future researchers. Although Thai non-life insurance companies survived the challenges they faced during the study period, implementation of the measures recommended here likely would boost their technical efficiency and financial resilience, thereby facilitating their ability to operate more sustainably in the long run.

Key Performance Indicators in Field Hospital Appraisal: A Systematic Review

2016 ◽  
Vol 23 (1) ◽  
Author(s):  
Rouhollah Zaboli ◽  
Shahram Toufighi ◽  
Mohammad Raiess Zadeh ◽  
Rouhollah Ghaed Amini ◽  
Fatemeh Azizian
Keyword(s):  
Systematic Review ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Field Hospital

scholarly journals The impact of implementing person-centred nursing key performance indicators on the experience of care: a research evaluation

2021 ◽  
Vol 11 (1) ◽  
pp. 1-13
Author(s):  
Val Wilson ◽  
◽  
Donna Brown ◽  
Tanya McCance ◽  
◽  
...  
Keyword(s):  
Cultural Change ◽  
Performance Indicators ◽  
Nursing Practice ◽  
Research Evaluation ◽  
International Study ◽  
Key Performance Indicators ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Study Results ◽  
The Impact

Background and aim: This study reports the outcomes from an international study that implemented a set of person-centred nursing key performance indicators across a range of services provided to sick children. It aims to explore the factors that influenced the successful implementation of those indicators, and assess the impact of the evidence generated on person-centred practice across the children’s services. Methods: Twelve organisations across Australia and Europe participated, with data collected in 2015 and 2016 and analysed using thematic analysis. Semi-structured interviews and focus groups were conducted with staff, including executive sponsors, managers, facilitators and clinical nursing teams. The COREQ guidelines were considered in the conduct and reporting of this study. Results: The results describe the impact of implementing the key performance indicators from the perspective of nurses operating at different levels within organisations. The following six themes became apparent: credibility of the key performance indicators; uncovering the whole picture; embracing nursing; engaging in the process; connecting with others; and achieving healthful outcomes. Conclusion: The findings from this study confirm an emerging relationship between the nature of evidence generated by the person-centred nursing key performance indicators and its use in practice. Also highlighted was the importance of facilitation in the process of data collection and in understanding the data and the context in which it is used. Implications for practice: This study will be of interest to clinical nurses, educators, managers and facilitators of cultural change. The data generated through the implementation of the person-centred nursing key performance indicators evidences the global contribution of nursing across services provided to children and their families Engaging staff at all levels in an organisation enhances implementation of evidence that is meaningful for nursing practice The triangulated evidence generated by the key performance indicators and accompanying measurement tools offers feedback that can drive improvements in nursing practice

The diffusion of sustainability key performance indicators in a developing country context

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Prabanga Thoradeniya ◽  
Aldónio Ferreira ◽  
Janet Lee ◽  
Rebecca Tan
Keyword(s):  
Diffusion Process ◽  
Developing Country ◽  
Performance Indicators ◽  
Driving Forces ◽  
Market Competition ◽  
Key Performance Indicators ◽  
Developed Countries ◽  
Structured Interviews ◽  
Content Type ◽  
Stakeholder Pressure

PurposeDrawing upon Abrahamson's (1991) typology of innovation diffusion, this study aims to investigate the factors underpinning diffusion of sustainability key performance indicators (SKPIs) in a developing country.Design/methodology/approachA qualitative study was conducted in Sri Lanka involving semi-structured interviews with managers, as users of SKPIs (demand-side), and both consultants and academics, as agents in diffusion process (supply-side).FindingsDiffusion of SKPIs was found to be driven by efficient-choice considerations, with fashion motives intertwined with these. The diffusion was influenced by developing country context issues relating to market competition, education, government and culture. It was somewhat surprising that market forces played a key role to the extent they did. Minimal stakeholder pressure was found to undermine the diffusion process, contrasting with developed countries in which key stakeholders act as catalysts. The developing country context appears to slow down the pace, rather than alter the pattern, of diffusion of SKPIs.Research limitations/implicationsThis study is limited by its focus on SKPI adopters, which does not permit to draw insights regarding motivations of non-adopters.Originality/valueThis study draws upon Abrahamson's typology to explore the diffusion of SKPIs in the poorly understood developing country context. The findings provide insights into driving forces behind diffusion of SKPIs, suggesting the developing country context creates “stickiness” that influences pace rather than the pattern of diffusion of SKPIs.

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