scholarly journals PENGEMBANGAN DAN EVALUASI PRODUCT SERVICE SYSTEM (PSS) PADA PERUSAHAAN FURNITUR MENGGUNAKAN METODE MULTI- LAYER QFD

2017 ◽  
Vol 2 (2) ◽  
Author(s):  
Fatma Ayu Nuning Farida Afiatna ◽  
M Anityasari ◽  
R M Surjani
Keyword(s):  
Business Strategy ◽  
Quality Function Deployment ◽  
Service System ◽  
Fuzzy Ahp ◽  
Product Service System ◽  
Business World ◽  
Customer Needs ◽  
Long Run ◽  
Product Service ◽  
Sustainability Issue

AbstrakPerkembangan usaha bisnis berjalan cukup dinamis dan berimplikasi terhadap kompetisi antar perusahaan. Orientasi penyediaan produk saja mungkin tidak bisa mempertahankan daya saing perusahaan dalam jangka panjang. Sustainability menjadi perhatian yang sangat penting bagi perusahaan. Product Service System (PSS) sebagai strategi bisnis memiliki potensi besar untuk memberikan solusi bagi perusahaansekaligus menjawab kebutuhan konsumen melalui integrasi produk dan servis. Furnitur sebagai hasil produksi industri merupakan kebutuhan dan disukai oleh kalangan masyarakat urban. Perusahaan furnitur berkompetisi untuk mengembangkan produk dan servis untuk memenuhi kebutuhan konsumen. PSS menawarkan strategi yang dapat memberikan sustainability dalam dunia usaha yang kompetitif. Di Indonesia masih sangat sedikit penelitian mengenai strategi yang ditawarkan oleh PSS denganmempertimbangkan kebutuhan segmentasi konsumen dan perusahaan. Pada penelitian ini akan dikaji kepentingan konsumen dan perusahaan dalam pengembangan PSS furnitur dengan metode Multi-layer QFD dan Fuzzy-AHP. Dari preferensi konsumen dan perusahaan selanjutnya akan dilakukan desain PSS berdasarkan HoQ dari Multi-layer QFD yang dapat direkomendasikan sebagai program untuk meningkatkan daya saing perusahaan. Pengembangan desain PSS furnitur akan menganalisis model bisnisPSS Product-oriented Services dan Use-oriented Services yang dituangkan dalam PSS Blueprint. Selanjutnya evaluasi PSS berdasarkan sudut pandang konsumen dan perusahaan dilakukan untuk mengevaluasi desain PSS.Kata Kunci: Pengembangan PSS, Evaluasi PSS, Model PSS, PSS Blueprint , Multi-layer QFD, Fuzzy-AHPAbstractThe business development runs quite dynamic and affects the competition among companies. Providing physical product alone is not sufficient to maintain the company's competitiveness in the long run. Sustainability issue becomes a very important concern for the company. Product Service Systems (PSS) is a business strategy that has great potential benefit to provide solutions for companies in addressing the customer needs through the integration of products and services. As one of industrial products, furniture isdemanded and favored by the urban community. Furniture companies competes each other to develop products and services to meet customer needs. PSS offers strategies that can provide sustainability in a competitive business world. In Indonesia, there is limited research on PSS strategies by considering the need of customers and providers segmentation. This research will investigate the interests of customers and provider in developing PSS furniture by using Multi-layer Quality Function Deployment methodology and Fuzzy-AHP. The development of PSS for furniture company will analyze the business model of Productoriented Services and Use-oriented Services as revealed in PSS Blueprint. Furthermore, the evaluation of PSS design is performed based on the perspective of customers and provider.Keywords: PSS development, Fuzzy-AHP, Multi-layer QFD, PSS Blueprint, PSS evaluation

QFD APPROACH FOR QUALITY IMPROVEMENT OF A SUSTAINABLE PRODUCT-SERVICE SYSTEM

2019 ◽  
Vol 1 (1) ◽  
pp. 76
Author(s):  
Nur Indrianti ◽  
Devika Kumala ◽  
Tri Wibawa
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Service System ◽  
Design Tool ◽  
Productivity Index ◽  
Product Service System ◽  
Goods And Services ◽  
Product Service ◽  
Service Productivity ◽  
Sustainability Concept

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Consequently, it is necessary to build strategies that lead the company to achieve sustainability goals while keeping competitiveness. Drawing on the necessity service and sustainability concept in the quality improvement of the product-service system, this study aims to develop a systematic design tool by filling the gap to the previous studies. We used Quality Function Deployment (QFD) approach by considering customer requirements (VoC) and stakeholder requirements (VoSt), instead of VoC only, based on the service and sustainability dimensions. We refer to the proposed QFD approach as QFDSPS. We introduce service productivity index (SPI) to measure the performance of the system. Thus, in the proposed methodology, the strategies for quality improvement were defined as subject to VoC, VoSt, and SPI. The methodology was implemented in a Javanese restaurant which meets the characteristics of a product-service system. The result shows that the proposed method can be implemented. The implications due to the implementation of the method are also discussed.

A Study on the Core Competency for Product-Service System

2015 ◽  
Vol 29 (2) ◽  
pp. 171-195 ◽  
Author(s):  
Hong, Yong-pyo ◽  
Young Jun Kim
Keyword(s):  
Service System ◽  
Core Competency ◽  
Product Service System ◽  
The Core ◽  
Product Service

Sustainable product-service system hierarchical framework under uncertainties: The pharmaceutical industry in Ecuador

2021 ◽  
Vol 294 ◽  
pp. 126188
Author(s):  
Yeneneh Tamirat Negash ◽  
Liria Salome Calahorrano Sarmiento ◽  
Ming-Lang Tseng ◽  
Korbkul Jantarakolica ◽  
Kimhua Tan
Keyword(s):  
Pharmaceutical Industry ◽  
Service System ◽  
Product Service System ◽  
Hierarchical Framework ◽  
Product Service ◽  
Sustainable Product

scholarly journals EVALUATING PROTOTYPING SUPPORT IN EARLY TRANSFORMATIVE PSS DESIGN

2021 ◽  
Vol 1 ◽  
pp. 1411-1420
Author(s):  
Ryan Michael Ruvald ◽  
Andreas Larsson ◽  
Christian Johansson Askling ◽  
Alessandro Bertoni ◽  
Tobias Larsson
Keyword(s):  
Service System ◽  
Product Service System ◽  
Product Service ◽  
Support Tools ◽  
Innovative Solutions ◽  
Service System Design ◽  
Efficient Planning ◽  
Design Projects ◽  
Planning And Construction ◽  
Process Product

AbstractPrototypes are an established tool for rapidly increasing learning, communication and decision making rationale for design projects. The proven success has spawned a litany of approaches and methods for building and planning the efficient planning and construction of prototypes. Translating these methods into simple usable tools to assist novice designers has generated broadly applicable canvases to support prototyping across the design process. Product Service System design has similarly introduced prototyping methods and tools into the process. Presently there is a lack of support for generating early phase tangible prototypes for functional PSS design aimed at more radically innovative solutions instead of currently dominant traditional products with traditional add-on services. This work explores the viability of utilizing existing prototyping support tools in the context of early PSS design through workshops with student designers and practitioners. The data from these workshops illuminates the alignments and misalignment gaps presented as guidelines to enable better support for early PSS designers.

From data to value: conceptualising data-driven product service system

2021 ◽  
pp. 1-17
Author(s):  
Michela Zambetti ◽  
Federico Adrodegari ◽  
Giuditta Pezzotta ◽  
Roberto Pinto ◽  
Mario Rapaccini ◽  
...  
Keyword(s):  
Service System ◽  
Data Driven ◽  
Product Service System ◽  
Product Service
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