scholarly journals Product Quality Planning in Laser Metal Processing Based on Open Innovation Using Quality Function Deployment

2021 ◽  
Vol 7 (4) ◽  
pp. 240
Author(s):  
Nelli Vladimirovna Syreyshchikova ◽  
Danil Yurievich Pimenov ◽  
Elena Nikolaevna Yaroslavova ◽  
Munish Kumar Gupta ◽  
Shubham Sharma ◽  
...  
Keyword(s):  
Quality Control ◽  
Product Quality ◽  
New Product Development ◽  
Open Innovation ◽  
Quality Function Deployment ◽  
Planning Process ◽  
Total Quality ◽  
Labor Costs ◽  
Quality Function ◽  
Quality Planning

The results of the development of a modified quality function deployment (QFD) method, obtained for the first time to improve the product quality planning process in the metal cutting of laser technologies confirming the dynamics of open innovation, are presented. When using new marketing technologies, the requirements of consumers are established; a factorial model of customer satisfaction was determined with after an assessment by expert methods, their wishes were transformed into indicators of product quality, and its concept was developed. Product quality is enhanced by optimizing project specifications. The method of functional cost analysis (FCA) was applied for the manufacturing processes, which made it possible to reduce the costs of their implementation. New methods of product quality control were applied. The developed planning process is described by a sequence diagram, an algorithm, and a responsibility matrix. The research used search methods including Internet resources required for open innovation, namely functional modeling methods (IDEF) and the method of advanced product quality planning (APQP). The results of the achieved advantages of open innovation (reduction in research and development costs, implementation of the principles of total quality management (TQM), customer orientation, process approach, improvement) are recommended for further application both at the enterprise and in the metalworking of mechanical engineering. The practical significance of the results of this work is the reduction in internal and external failures by 12%; reduction in time for new product development by 9%; reduction in costs for online resources by 11% and quality control during production by 7%; reduction in labor costs for process management by 25%; and the stability of the process, which improved by 25%.

scholarly journals Total Quality Management in the biopharmaceutical industry: "Planning and development of Quality Function Deployment (QFD) for the research and development of products and processes of human plasma derived products”

2018 ◽  
Vol 9 (3) ◽  
pp. 840
Author(s):  
Sergio Alejandro Oviedo Albarracin
Keyword(s):  
Research And Development ◽  
Product Quality ◽  
Quality Function Deployment ◽  
Industrial Sector ◽  
Pharmaceutical Products ◽  
Total Quality ◽  
Quality Function ◽  
Good Manufacturing Practices ◽  
Industry Planning

In the industrial sector, the work of the research and development departments is related both to the processes performed and to the products to be marketed, and it includes everything from the design and development of a new product to the redesign or development of the process of production. Therefore, response time represents a key point in the structure of the company, provided that the response is fast and effective. Besides, the quality of the development and design is not limited to the benefits of the product. Quality Function Deployment (QFD) for Pharmaceutical Products Research and Development appears as an important tool that allows us to face the design or modification of a product or process according to customers needs, and to their expectations about the product quality requirements. In this work we deal with the development of a plasma derived product, on the basis of QFD rules. The application of QFD fulfilled the proposed objectives. QFD added simplicity and reliability to the production as well security and highly competitive costs to both, the product development and the final product itself. QFD was supplemented with Good Manufacturing Practices (GMP), and it also proved to be highly applicable in the pharmaceutical industry even in the case that certification for a quality system is not pursued.

IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) PERSPEKTIF TEORI EDWARD DEMING, JURAN, DAN CROSBY

2021 ◽  
Vol 3 (1) ◽  
pp. 50-60
Author(s):  
Husna Nashihin ◽  
Nazid Mafaza ◽  
M.Okky Haryana
Keyword(s):  
Quality Control ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality ◽  
Quality Planning

Pengkajian Total Quality Management (TQM) dari perspektif   Edward Deming, Teori Juran, dan  Teori Crosby sangat urgen dilakukan guna menemukan konstruksi teoritis diterapkannya  Total Quality Management (TQM) di lembaga pendidikan.  Implementasi teori Edward Deming dapat dilakukan dengan langkah sebagai berikut ciptakan tujuan yang mantap demi perbaikan produk dan jasa, hentikan ketergantungan pada inspeksi masal dalam bidang pendidikan, akhiri kebiasaan melakukan hubungan bisnis hanya berdasarkan biay, perbaiki sistem produksi dan jasa secara konstan dan terus meneru, dan lembagakan metode pelatihan yang modern di tempat kerja. Lembagakan Kepemimpinan. Implementasi Teori Juran dalam Total Quality Management (TQM) dilakukan dengan tiga tahapan berikut, yaitu perencanaan kualitas (Quality Planning/QP), pengendalian kualitas (Quality Control/QC), dan perbaikan kualitas (Quality Improvement/QI). Implementasi Teori Crosby dalam Total Quality Management (TQM) dilakukan dengan langkah sebagai berikut; legitimasi Kebijakan, pengembangan konstituen, akumulasi sumber daya, desain Organisasi dan modifikasi, memobilisasi sumber daya dan aksi, dan pemantauan kemajuan dan dampak perubahan kebijakan.

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK AYAM GORENG RUMAH MAKAN AYAM GORENG ASLI PRAMBANAN RENON, DENPASAR

2019 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Pandila Diahtaradipa Ganantrya ◽  
Amna Hartiati ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Good Product ◽  
Level Of Importance ◽  
Qfd Method ◽  
Good Product Quality

Consumer satisfaction in a restaurant can be improved through good product quality in accordance with the wishes and needs of consumers. Improving product quality is an important problem for a restaurant because it is beneficial for restaurants and consumers. The purpose of this study are: (1) to know the attributes of fried chicken that are considered important by consumers in the original Prambanan fried chicken restaurant, (2) to measure the level of importance of the quality of fried chicken products, (3) to measure the level of consumer satisfaction with the quality of fried chicken products and (4) knowing the strategy to improve the quality of fried chicken products. This study uses the Quality Function Deployment (QFD) method. The results of this study indicate that there are 11 attributes of product quality that are considered important by consumers with very important criteria. The biggest value of consumer interest is the attribute of fried chicken taste of 3.78. On the value of consumer satisfaction attributes of fried chicken chili variants have the smallest value of 3.08 with the highest IR of 1.30 need to provide and improve the quality of the product on the attributes of the fried chicken chili sauce. Keywords: fried chicken, product quality, customer satisfaction, quality function deployment (QFD)

The Implications of Arrow’s Impossibility Theorem on Approaches to Optimal Engineering Design

1996 ◽  
Vol 118 (2) ◽  
pp. 161-164 ◽  
Author(s):  
G. A. Hazelrigg
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Utility Function ◽  
Design Optimization ◽  
Engineering Design ◽  
Quality Function Deployment ◽  
Impossibility Theorem ◽  
Total Quality ◽  
Quality Function ◽  
Optimize Design

Many modern approaches to engineering design seek to optimize design in order to maximize the value of the system to its customers. These approaches rely on the formulation of a system utility function as a measure of system worth. It is shown here that, under certain circumstances, however, such a measure cannot exist. It is then indicated that these circumstances comprise the rule rather than the exception. Finally it is shown that pursuing the objective of design optimization as defined by the customers via contemporary approaches can lead the designer to highly inappropriate and undesirable designs. As a consequence of this, it becomes apparent that the methods of Total Quality Management (TQM) and Quality Function Deployment (QFD) can lead to highly erroneous results.

Global education: using lean tools to explore new opportunities

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marvin E. Gonzalez ◽  
Gioconda Quesada ◽  
Juan Luis Martinez ◽  
Sebastian Gonzalez-Cordoba
Keyword(s):  
Study Abroad ◽  
Global Education ◽  
Quality Function Deployment ◽  
Planning Process ◽  
Primary Data ◽  
International Programs ◽  
Total Quality ◽  
Student Expectations ◽  
Content Type ◽  
Voice Of The Customer

Purpose As markets, economies and institutions are increasingly globalized, there is a growing understanding of the need to introduce intercultural learning alongside business learning. Participating in a study abroad program is potentially one of the most important experiences for any college student. Such programs provide students the opportunity to immerse themselves in different cultures and gain new perspectives. The purpose of this paper is threefold: to identify the main factors that students consider when selecting a program; to integrate quality function deployment (QFD), benchmarking and Hoshin Kanri in the analysis of student expectations and to examine the implications for research and practice. Design/methodology/approach The study was based on primary data collected from 180 students at four universities. To design an approach that helps students in the selection of a program that best satisfies their expectations, a self-designed questionnaire was used for data collection. The data were analyzed using the techniques of QFD/benchmarking. Finally, a long-term strategy is proposed based on the Hoshin Kanri theory. Findings The great variability in student expectations presents a challenge in designing a methodology of selection; however, it does help in identifying the most important student expectations. A key, balanced relationship among academic quality, having fun and cost cannot be ignored in this study because they represent the factors that are altogether influential in the decision to study abroad. In the current literature, the key variables of study abroad programs are discussed; however, most studies fail to incorporate student expectations. This paper will fill this gap by incorporating both key academic variables and the voice of the customer (student). Research limitations/implications Given the diversity of the population, the authors developed several methodologies to standardize the array of student responses to the questionnaire. Using this standardization along with several total quality management (TQM) tools allows us to simplify and categorize the different student expectations. The gathering of students’ expectations directly provided by students (voice of the customer) allows international programs to focus on the real problems and expectations that have been acknowledged, thus yielding student satisfaction with their experience, most importantly, in their field of study. Practical implications For universities, the current study identifies new means by which to improve the quality of international programs with the use of TQM tools including QFD, benchmarking and the Hoshin Kanri Planning Process with an evidence-based real case. Originality/value This paper presents a conclusive application of QFD, benchmarking and Hoshin Kanri and an analysis of how these tools can help international programs with future improvements incorporating the needs of students in their programs. To the authors’ knowledge, this is the first application of these techniques to improve the international experience for business undergraduate students.

Overcoming of low discharge problem in shallow well jet pump through the application of total quality function deployment

2018 ◽  
Vol 24 (2/3) ◽  
pp. 242
Author(s):  
K.M. Senthilkumar ◽  
K.K. Arun ◽  
K. Sivasamy ◽  
C. Arumugam ◽  
S.R. Devadasan ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
Total Quality ◽  
Jet Pump ◽  
Quality Function

Manufacturing Excellence Approach to Business Performance Model

2015 ◽  
Vol 10 (1) ◽  
Author(s):  
Jesus Cruz Alvarez ◽  
Carlos Monge Perry
Keyword(s):  
Quality Control ◽  
Total Quality Management ◽  
Six Sigma ◽  
Lean Manufacturing ◽  
Quality Function Deployment ◽  
Business Performance ◽  
Performance Model ◽  
Theoretical Research ◽  
Total Quality ◽  
Management Quality

Six Sigma, lean manufacturing, total quality management, quality control, and quality function deployment are the fundamental set of tools to enhance productivity in organizations. There is some research that outlines the benefit of each tool into a particular context of firm´s productivity, but not into a broader context of firm´s competitiveness that is achieved thru business performance. The aim of this theoretical research paper is to contribute to this mean and propose a manufacturing excellence approach that links productivity tools into a broader context of business performance.

DEPLOYING CUSTOMER REQUIREMENTS VIA FOUR-STAGE TEAM APPROACH IN BUSINESS PLANNING

2007 ◽  
Vol 14 (03) ◽  
pp. 263-274 ◽  
Author(s):  
LJUBISA PAPIC
Keyword(s):  
Product Quality ◽  
Traffic Safety ◽  
Quality Function Deployment ◽  
Quality Analysis ◽  
Team Approach ◽  
House Of Quality ◽  
Free Markets ◽  
Quality Function ◽  
The One ◽  
The Right

Expansion of world economy brings changes in the way of thinking which can be seen in customers' demands. This directly influences the increase in demands at designing of a new or modifications of the existing products. Quality Function Deployment is a method directed towards revealing customers' wishes, which guarantees that these wishes have a positive effect on the product design and on the development of manufacturing process. Using and interpreting certain surveys of different types in the right way, additional advantages can be achieved in increasing of competitiveness in free markets. The most significant advantage is the possibility of using those specialists' expressions most often used by potential customers. Another problem of market experts and designers is translation from the "language" of customers to the "language" of quality characteristics. This problem is solved by using quality matrixes called the "house of quality" by Japanese. The "house of quality" is very appropriate and clear form of concise presenting of numerous data which refer to quality analysis, planning and decision making. Basically speaking the method of quality function deployment serves to improve customers' satisfaction with the product quality. What can this method contribute in comparison with already achieved results by using traditional methods in quality improvement? In this way the enterprise gets connected with its customers, and within the enterprise itself communication among different departments is improved so the new product has real chances to satisfy demands and needs of the customers. Taking into account that method of quality function deployment uses customers' demands as input data it means that the enterprise understands customers better and their understanding of product quality. Thus, even in the phase of planning, awareness of what should be done is raised in order to increase the degree of customers' satisfaction. Four-stage quality function deployment process in the automotive industry implemented and presented in the paper. A car represents a very complex product. A great number of parts, diversity of applicable materials, numerous and complex technology processes in manufacturing, on the one side, as well as a lot of demands from developed and less developed markets, on the other hand, make car manufacturing very complex in production, economic, and technological sense. Quality Function Deployment method can be used at designing of a new car, but also at solving of some of the existing problems. When carrying out reliability testing we came to the opening of the engine lid during driving the tested car. Taking into account that it was nonconformity which endangers traffic safety, the analysis of the stated problem was carried outimmediately.

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