scholarly journals Barriers and Facilitators for Information Exchange during Over-The-Counter Consultations in Community Pharmacy: A Focus Group Study

Pharmacy ◽  
2017 ◽  
Vol 5 (4) ◽  
pp. 65 ◽  
Author(s):  
Liza Seubert ◽  
Kerry Whitelaw ◽  
Fabienne Boeni ◽  
Laetitia Hattingh ◽  
Margaret Watson ◽  
...  
Pharmacy ◽  
2018 ◽  
Vol 6 (4) ◽  
pp. 117 ◽  
Author(s):  
Liza J Seubert ◽  
Kerry Whitelaw ◽  
Laetitia Hattingh ◽  
Margaret C Watson ◽  
Rhonda M Clifford

(1) Background: Community pharmacy personnel help mitigate risks of self-care by consumers who seek over-the-counter (OTC) medicines or treatment of symptoms and/or conditions. Exchange of information facilitates the OTC consultation, but pharmacy personnel often report difficulties in engaging consumers in a dialogue. The aim of this study was to describe the development of a behaviour change intervention to enhance information exchange between pharmacy personnel and consumers during OTC consultations in community pharmacies. (2) Methods: The Behaviour Change Wheel methodological framework was used to link factors that influence consumer engagement with information exchange during OTC consultations with intervention functions to change behaviour. Options generated were rationalized and the final intervention strategy was derived. (3) Results: Education, persuasion, environmental restructuring, and modelling were determined to be potential intervention functions. The intervention incorporated placing situational cues in the form of posters in the community pharmacy modelling information exchange behaviour, persuading through highlighting the benefits of exchanging information and educating about its importance. (4) Conclusions: A systematic, theoretically underpinned approach was applied to develop candidate interventions to promote information exchange in OTC consultations. The feasibility and efficacy of the intervention strategy has since been tested and will be reported elsewhere.


2011 ◽  
Vol 48 (1) ◽  
pp. 114-126 ◽  
Author(s):  
Lisa A. Uebelacker ◽  
Beth A. Marootian ◽  
Paul A. Pirraglia ◽  
Jennifer Primack ◽  
Patrick M. Tigue ◽  
...  

2012 ◽  
Vol 89 (3) ◽  
pp. 476-483 ◽  
Author(s):  
Amica Simmons-Yon ◽  
Mary T. Roth ◽  
Maihan Vu ◽  
Dio Kavalieratos ◽  
Morris Weinberger ◽  
...  

BMJ Open ◽  
2020 ◽  
Vol 10 (9) ◽  
pp. e036382
Author(s):  
Nduka C Okwose ◽  
Nicola O'Brien ◽  
Sarah Charman ◽  
Sophie Cassidy ◽  
David Brodie ◽  
...  

ObjectivesClinical guidelines recommend regular physical activity for patients with heart failure to improve functional capacity and symptoms and to reduce hospitalisation. Cardiac rehabilitation programmes have demonstrated success in this regard; however, uptake and adherence are suboptimal. Home-based physical activity programmes have gained popularity to address these issues, although it is acknowledged that their ability to provide personalised support will impact on their effectiveness. This study aimed to identify barriers and facilitators to engagement and adherence to a home-based physical activity programme, and to identify ways in which it could be integrated into the care pathway for patients with heart failure.DesignA qualitative focus group study was conducted. Data were analysed using thematic analysis.ParticipantsA purposive sample of 16 patients, 82% male, aged 68±7 years, with heart failure duration of 10±9 years were recruited.InterventionA 12-week behavioural intervention targeting physical activity was delivered once per week by telephone.ResultsTen main themes were generated that provided a comprehensive overview of the active ingredients of the intervention in terms of engagement and adherence. Fear of undertaking physical activity was reported to be a significant barrier to engagement. Influences of family members were both barriers and facilitators to engagement and adherence. Facilitators included endorsement of the intervention by clinicians knowledgeable about physical activity in the context of heart failure; ongoing support and personalised feedback from team members, including tailoring to meet individual needs, overcome barriers and increase confidence.ConclusionsEndorsement of interventions by clinicians to reduce patients’ fear of undertaking physical activity and individual tailoring to overcome barriers are necessary for long-term adherence. Encouraging family members to attend consultations to address misconceptions and fear about the contraindications of physical activity in the context of heart failure should be considered for adherence, and peer-support for long-term maintenance.Trial registration numberNCT03677271.


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