The Relation between Sustainable Development Trends and Customer Value Management

The sustainable development movement is an essential trend that can resist the excessive consumption and over-exploitation of resources. There have been considerable changes in the perception of the term “sustainable development” over the last 30 years. Difficulties in implementing the principles of rational use of natural resources have resulted from a general conflict between the objectives of economic development and the increasing dynamics of industrial production, the quality of the environment and the objectives of environmental protection. This research goal was to describe ways of linking sustainable development trends and the customer value management process. Research also aimed to indicate what this relationship drives. In order to process the collected individual in-depth interview (IDI) material, the author applied a qualitative analysis. As a result of the exploratory research, it was found that there is no complete agreement on who is responsible for implementing the sustainable development assumptions: producers or customers. However, the process of linking sustainable development trends and customer value management can be pointed out. According to this study, as those who make purchasing decisions, customers are the axis of this relationship. On the basis of the results of this research, as long as customers buy particular products, they will be offered by producers.

Download Full-text

The Implementation of New Technologies in Customer Value Management—A Sustainable Development Perspective

Sustainability ◽

10.3390/su13020469 ◽

2021 ◽

Vol 13 (2) ◽

pp. 469

Author(s):

Michał Kucia ◽

Grzegorz Hajduk ◽

Grzegorz Mazurek ◽

Nina Kotula

Keyword(s):

Sustainable Development ◽

Information And Communication Technologies ◽

Customer Value ◽

Quantitative Methods ◽

New Technologies ◽

Critical Role ◽

Point Of View ◽

Customer Engagement ◽

Value Management ◽

Customer Value Management

The constant development of information and communication technologies (ICT) has led to numerous social and economic changes. In this article, we aimed to identify the framework of use of new technologies in the process of customer value management from the perspective of sustainable development in the context of the concept of the engaged customer. The research objective involves an empirical verification of the forms of customer engagement from the point of view of the utilisation of ICT. To discover and explore the patterns that follow, research based on quantitative methods was carried out. The study was conducted with a sample of 1134 individual respondents from Poland, which is one of the biggest and fastest growing e-market in Europe. The findings prove that in the process of customer value management, informal communication, both offline and online plays a critical role. From the perspective of business practice, a company should stimulate customer engagement by making use of the online environment, thus gaining greater control over the entire process of co-creation of value for both customers and itself. Taking advantage of ICT in the process of customer value management is highly relevant and much desired during the time of the Coronavirus Disease 2019 (COVID-19) pandemic.

Download Full-text

Customer Value Management

10.30965/9783657775507 ◽

2012 ◽

Author(s):

Peter C. Verhoef ◽

Birgitt Haneklaus

Keyword(s):

Customer Value ◽

Value Management ◽

Customer Value Management

Download Full-text

Transformation Development and Eco-Environmental Protection of Resource-Exhausted City

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.340.1045 ◽

2013 ◽

Vol 340 ◽

pp. 1045-1049 ◽

Cited By ~ 1

Author(s):

Shi Xian Sun ◽

Yao Shun Zhu ◽

Cun Yu Cai ◽

Yong Mei Li ◽

Rui Tao ◽

...

Keyword(s):

Sustainable Development ◽

Natural Disasters ◽

Environmental Sustainability ◽

Transformation Process ◽

Economic Transformation ◽

Geological Hazards ◽

The Sustainable Development ◽

Over Exploitation ◽

Ecological Construction ◽

The Relationship

In order to ensure the sustainable development of resource-exhausted cities,with Dongchuan disrict of Kunming as an example, the achievements and problems in the economic transformation, as well the relationship between the geological hazards and mining were analysed,the results showed that Dongchuan has achieved good results in the process of transformation in economy, city transformation, and ecological construction.However, the basic cause of severe natural disasters lie in over-exploitation is ignored for the misunderstanding of the causes of geological disasters.Therefore, the prominent problem in the development of transformation is the insufficient emphasis on eco-environmental protection.Resource-exhausted cities must pay attention to ecological construction in the transformation process for keeping the economic and environmental sustainability.

Download Full-text

Customer value management

Chemistry & Industry ◽

10.1002/cind.828_8.x ◽

2018 ◽

Vol 82 (8) ◽

pp. 30-33

Keyword(s):

Customer Value ◽

Value Management ◽

Customer Value Management

Download Full-text

Methodical foundations of the preventing monitoring of aviation industry economic agents

Economics. Finances. Law ◽

10.37634/efp.2020.3.2 ◽

2020 ◽

pp. 9-14

Author(s):

Iryna NIENNO ◽

Yurii HRINCHENKO

Keyword(s):

Sustainable Development ◽

Customer Value ◽

Rating Scale ◽

Aviation Industry ◽

Logical Scheme ◽

The Sustainable Development ◽

Economic Agents ◽

Aircraft Manufacturing ◽

Seat Comfort ◽

Technological Modernization

The article formulates the methodical grounds for preventive monitoring of service and production components of economic agents of aviation industry. The structural-logical scheme for monitoring by quantitative parameters and by consumers’ feedback was proposed. The preventive monitoring is a valuable tool to recognize the interaction between government and industry’s goals considering sustainable development. The goal of the article is to develop methodological grounds for preventive testing of economic agents of the aviation industry, which will include assessment parameters, assessment scale, role instructions and transparency of results. The preventive tasting of airport operations is based on travelers’ experience on: queuing, airport shopping, terminal cleanliness, terminal seating, food beverages, Wi-Fi connectivity, terminal signs, airport staff, sentiment. The preventive testing for airline experience includes: value for money, cabin staff, seat comfort, food comfort, inflight entertainment, ground service, Wi-Fi connectivity, sentiment. The preventive testing for aircraft onboard experience assesses: legroom, seat recline, seat width, aisle space, viewing TV, power supply, seat storage, sentiment. The preventive testing for aircraft manufacturing and maintenance analyses: design, full-cycle manufacturing, warrantee, post-warrantee repair, consolidated designing, manufacturing and maintenance process, leasing, technological modernization, licensing. The article provides the comprehensive system for a preventive monitoring based on customer value, which fixes the key parameters for improvements of the operation of the economic agents of the industry. The conclusion of the research reasons the application of quality assessment based on consumer value created by industry’s agents for a preventive monitoring along financial evaluation and bankruptcy probability for the assessment of the sustainable development of the industry. The perspective of the further research may focus on formulating signaling system for government instruments and on detailing the rating scale for the industry’s agents, based on benchmarking practice.

Download Full-text